Vantiv Reviews

Updated August 27, 2015
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2.5
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Recommend to a friend
Approve of CEO
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Charles D. Drucker
83 Ratings

Pros
  • Pay and benefits are competitive (in 3 reviews)

  • decent pay, benefits and work-life balance (in 4 reviews)

Cons
  • Not one person of color is in upper management (in 6 reviews)

  • Vantiv carries forward the culture of the Fifth Third mother company, which was never good (in 4 reviews)

More Pros and Cons

148 Employee Reviews

Sort: Popular Rating Date
  1. FI Debit Implementations Consulant

    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Large company offering many avenues for potential careers.

    Cons

    Outsourcing, growing too fast without thorough preparation, lack of communication between departments


  2. Customer Care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vantiv full-time (More than a year)

    Pros

    Good salary, nice benefits, good working conditions, good leadership. Overall a great place to work.

    Cons

    A little dysfunctional at times as an organization. Have been many lay offs but not in the past years. Senior leadership weak.

    Advice to Management

    Plan your work better so the layoffs don't happen as frequently. Focus on Quality. Choose your outsourcer carefully. The one we have today is not so good.


  3. Account manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible schedule, allows for independent work

    Cons

    Pay and unclear job roles


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Growing company, good place for advancement, co-workers collaborate to help each other learn the job. Focused on revenue and rewards those who make goal. Celebrates success.

    Cons

    Company has a wild west atmosphere and is very disorganized. Training for the new sales employees is lacking. Company is more interested in generating revenue than providing a great experience to customers.

    Advice to Management

    Management needs to develop better training to new employees and learn that customers stay when they are treated well. Listen to customers to improve their experience.


  6. Software Developer Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer Intern in Boston, MA
    Former Employee - Software Developer Intern in Boston, MA
    Recommends
    No opinion of CEO

    I worked at Vantiv (Less than a year)

    Pros

    Healthy work and life balance, good management.

    Cons

    Pair Programming, lesser leaves and nothing else.

    Advice to Management

    The management is really good.


  7. Implementations Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vantiv full-time (More than 3 years)

    Pros

    Great benefits and PTO. My department has a great environment and the management is good.

    Cons

    Rely on lots of outside vendors to make us shine and things can go south real fast when a vendor isn't on top of their game and Vantiv has little control over that.


  8. Awesome place to learn and work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer Co-Op in Boston, MA
    Former Employee - Software Engineer Co-Op in Boston, MA
    Recommends
    No opinion of CEO

    I worked at Vantiv (Less than a year)

    Pros

    Work on lots of technologies and managers are open to discussion and take ideas from everyone in the team.

    Cons

    New management and their policies spoiling the work culture


  9. Great potential, but lacks strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Symmes, OH
    Current Employee - Director in Symmes, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vantiv full-time (More than a year)

    Pros

    Great people who know the industry and want to be successful.

    Cons

    No strategy, Too much bickering at the top.

    Advice to Management

    Develop a plan and execute.


  10. Merchant Services Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services Consultant in Jacksonville, FL
    Former Employee - Merchant Services Consultant in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vantiv full-time (More than 3 years)

    Pros

    The benefits are amazing, the salaries are very comparable, and there are opportunities for growth.

    Cons

    Quotas are sometimes overreaching. The focus on selling products versus customer need is high.


  11. Decent company that constantly buys other processors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Vantiv full-time (More than 8 years)

    Pros

    The company gives an excellent amount of PTO from day one. I haven't heard of another company offering new employees so much time off at hire date. Very relaxed culture and was very family oriented. Several employees have been with the company for at least 7+ years.

    Cons

    The pay is on the extremely low side of the industry. The company wants management to do more with less, so people are working more with very little pay. That makes it hard to get a good employees to work for you. You get what you pay for. Since NPC merged with Vantiv, it has become more corporate and less family oriented. It's like the focus was lost and now there's no direction.

    Advice to Management

    Stop telling employees to take their issues to their direct supervisors because the supervisors know nothing about the direction the company is heading and cannot provide much support to their employees. Pay your current employees better. Stop operating the company in silos.



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