Vantiv

www.vantiv.com
Employer Engaged

Vantiv Reviews

Updated February 12, 2015
Updated February 12, 2015
108 Reviews
2.3
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Charles D. Drucker
66 Ratings

Review Highlights

Pros
  • Pay and benefits are competitive (in 3 reviews)

  • Matched 401k, average benefits, tuition reimbursement, company cafe "overpriced" good experience (in 4 reviews)


Cons
  • Not one person of color is in upper management (in 6 reviews)

  • Until recently, Vantiv was basically Fifth Third with a new paint job (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Like riding a hydrofoil, hold on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cincinnati, OH
    Former Employee - Manager in Cincinnati, OH

    I worked at Vantiv

    Pros

    Pay, benefits, coworkers, good option if you live in the suburbs and don't want to drive downtown. Lots of change if you like that kind of thing.

    Cons

    No formal career path, change managers frequently. Flat organization with little upward movement. Hire from the outside/competitors instead.

    Advice to ManagementAdvice

    The people who have been there for a while are not complete idiots, if you can stop talking enough to listen.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Bad work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Vantiv full-time (more than 3 years)

    Pros

    Good money
    Good benefits
    Work from home

    Cons

    Horrible politics
    Back stabbing to save own skin
    Care about bottom line at the expense of employee well being

    Advice to ManagementAdvice

    The culture at Vantiv is not healthy. Pay attention to employees and how the managers are treating them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Weak

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vantiv full-time (more than 5 years)

    Pros

    Honestly can't think of one thing that separates Vantiv from any other employer in a positive fashion.

    Cons

    Weak senior leadership. Lack of caring about it's customers, primarily internally focused and driven by stock price.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Central Merchant Support - FI call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vantiv

    Pros

    good work environment and people as long as you are in the right department.

    Cons

    pay, flexibility, clickish management, outsourcing.

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    It was not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Representative in Symmes, OH
    Former Employee - Contact Center Representative in Symmes, OH

    I worked at Vantiv

    Pros

    Tuition Reimbursement. Flexible schedule to go school and work part time. Nice and modern building. You can find really good people

    Cons

    The health benefits were not very good. Some dissatisfaction because the company does not promote from within. High turn over in the contact center.

    Advice to ManagementAdvice

    There are good talents inside your company, give them a chance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    An aging company with forward thinking leaders and powerful innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Executive in South Florida, FL
    Current Employee - Regional Account Executive in South Florida, FL

    I have been working at Vantiv

    Pros

    I've been here less than year, with everyeverwing company there are growing pains and silos as you acquire other industry thought leaders. I've had my share of ups and downs but the leaders empower the rest of is to be the change we want to see in our organization. Open lines of communication between our CEO down to the bottom are enlightening. The benefits aren't the greatest but the compensation structure more than makes up for it.

    Cons

    Benefits
    silos between lines of business
    difficult statements for customers
    internal support disconnect with outside sales needs

    Advice to ManagementAdvice

    Keep it coming. As we grow and innovate and change, I continue to commit my allegiance

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Okay place to work if you like change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vantiv

    Pros

    Decent pay and benefits
    Good culture in lowell office

    Cons

    Poor management from higher ups

    Advice to ManagementAdvice

    Empower

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Laid back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative in Louisville, KY
    Current Contractor - Customer Service Representative in Louisville, KY

    I have been working at Vantiv as a contractor (less than a year)

    Pros

    Above average pay, good training, helpful supervisors

    Cons

    Upper management out of sight

    Advice to ManagementAdvice

    Upper management needs to be seen

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Caution - time warp and lack of strong culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Card Manager in Cincinnati, OH
    Current Employee - Marketing Card Manager in Cincinnati, OH

    I have been working at Vantiv full-time (more than a year)

    Pros

    Flexibility of working remotely, company has recently undertaken a new direction which is much more innovative and may give them a chance of survival and improvement. I was paid well, but it was an exception to the rule. Most are paid very poorly.

    Cons

    Seriously outdated technology and most associates are order takers vs. thinkers and innovators. Lack of strategic direction, very simplistic and outdated top down hierarchy, lack of defined culture and nothing unique or employee focused. No training, professional development or engagement/investment in employees. No talent development or feedback loop so that employees can contribute more than exactly what they are told to do. Poor morale and a sad place to work.

    Advice to ManagementAdvice

    Leverage the new management to completely reinvent Vantiv. You must do more employee surveys and training for managers and leaders. Must start using prioritization to shut down risky/poor performing lines of business instead of letting them limp along with no direction or investment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in Cincinnati, OH
    Former Employee - Senior Vice President in Cincinnati, OH

    I worked at Vantiv

    Pros

    Good vacation policy
    working conditions are adequate
    long term customer base
    not a bad physical location
    Good holiday policy

    Cons

    Dysfunctional senior management
    Bad culture; Lots of bad baggage from Fifth Third, made worse by poor new Vantiv management at CEO, CIO, COO levels. passive aggressive behavior and poor accountability
    Capable competitors are preparing to change Vantiv's world - the likes of Google, Apple, Intuit and others who have the habit of winning the battles they choose to fight.

    Advice to ManagementAdvice

    You own the culture of the business and it is not something to be proud of.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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