Vera Bradley

www.verabradley.com
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Vera Bradley Reviews

Updated February 18, 2015
Updated February 18, 2015
86 Reviews
3.7
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Wallstrom
10 Ratings

Review Highlights

Pros
  • They focus on making connections and relationships with the customers and it really creates a great work environment (in 6 reviews)

  • Great discount if you like cotton quilted handbags (in 7 reviews)


Cons
  • There is no such thing as "full time sales associate" at this company (in 5 reviews)

  • They are more likely to hire from outside the company than promote from within (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Awful!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Vera Bradley part-time (more than a year)

    Pros

    Starting pay is 11.50 which I think is great for people who have never worked.

    Cons

    The company is going downhill. Working with minimal hours, only two people in the store half the day. The associate always has to do the work by themselves, while the managers always sit in the back "checking their emails". They want you to be on the customer's back at all times. You get yelled at if you don't ask for the customers full name, home address, birthday, email, phone number. The store always has to be neat, no straps out of place at any point in time. Bags must be aligned perfectly, stuffed perfectly, and no tags showing whatsoever. The core value is literally being "fussy". When you clock in, they quiz you on things ie., "a customer walks in looking for a bag with these specifics, what do you show her and what can you add on so that our sales can go higher?" If you answer incorrectly, they correct you in a very condescending way. They don't care if you're vegan and don't want to be involved with the leather bags. Because apparently as long as money is coming in, who cares about people's ethical views on animal welfare... You also have to be standing at all times. You are not allowed to sit, lean on any furniture whatsoever unless it's on your break. 15 minutes for less than 6 hours and 30 minutes for 6+ hours. Get ready for the leg cramping after 8 hours straight of being on your feet.

    Advice to ManagementAdvice

    Please go out on the sales floor and actually help the associates. There is no way a manager spends her entire 8 hour shift "checking emails" every day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    No training, motivation, or leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Vera Bradley full-time

    Pros

    The office manager is a nice person, and there was a Dunkin Donuts nearby..

    Cons

    Poor training, No leadership, No structure, Go broke trying to become an agent. There was no interview. "Get this many sales in this much time" or you loose your job, your book of business, your reputation, etc etc etc

    Advice to ManagementAdvice

    Use a systematic approach: hire qualified people to become agents, help them succeed, take part in their training. (If they get any)

    No opinion of CEO
  3.  

    mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - POS in Philadelphia, PA
    Former Employee - POS in Philadelphia, PA

    I worked at Vera Bradley part-time (less than a year)

    Pros

    pay, discounts, occasional gratuities, humor

    Cons

    lack of communication with all employees; only the "charmed" employees are given hours and privileges
    overt animosity shown to co-operative employees
    lack of Core Values being used--and, if an employee uses them, management is unhappy
    too much gossip by staff and management

    Advice to ManagementAdvice

    Focus on the real issues at hand--stop with the personal issues
    Stop sitting in the back office playing games on phones and being on facebook

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It feels very unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vera Bradley full-time

    Pros

    rate of pay, discount, some stores keep mall hours during holidays

    Cons

    no/poor communication. Managers that are not "the right person" for the position. growth is causing much unorganization. No time and a half for working holidays

    Advice to ManagementAdvice

    really get it together!! the new CEO I hope will help but sak's off fifth isn't the greatest place either....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Vera Bradley full-time (more than a year)

    Pros

    Great discount if you like cotton quilted handbags.

    Cons

    The management is dishonest. They say do one thing and do another. My manager just lied, all the time, never knew what to trust, and he is still running the business.

    Advice to ManagementAdvice

    Ask good questions and listen. Don't take a position then go out to prove you are right. Listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Manager is Not a Girl's Best Friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internal Guest (Retail) in New York, NY
    Former Employee - Internal Guest (Retail) in New York, NY

    I worked at Vera Bradley

    Pros

    I loved the product, customers, and coworkers. Company did reward performance with product gifts. We were able to receive training on new products online and with print material. This helped us feel prepared. Employees were empowered to make the experience wonderful for the guest. I loved my job.

    Cons

    Our manager was new to the company and new to the position of store manager. He was not trained properly and did not manage the store properly. Our district manager rarely visited our store and did not monitor his behavior, just spoke to him on the phone.
    Store manager is able to come in late, leave early, have visitors and give away product. If an employee noticed he was doing things that were not quite right, he would feel threatened and call the district manager. Attention would be diverted to the employee. The district manager never spoke to the employee or assistant managers, she just took his word. If an assistant manager spoke up, he would write her up or call the district manager. Again she did not investigate or ask others what really happened.

    Advice to ManagementAdvice

    Promote managers from within. They should be familiar with the brand. District managers should be more involved in the opening of a new store.
    You need to go back to the culture and expectations that were present when it was a privately owned company. Internal guest should be held to the standards that were once there. The stores looked better with cleanliness and presentation.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    unique product and humanitarian effort but poor management recruitment who can careless about what the company is about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV

    I worked at Vera Bradley full-time (more than a year)

    Pros

    health benefits. regular customers. support breast cancer foundation.

    Cons

    very very incompetent management team. store that i worked for had no cameras so management team took advantage of it by spending more time in the back office/stockroom majority (85%) of the day. for you GM reading this I just want to let you know they weren't near a computer or a telephone. only time they did their job was when we had a corporate visit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Not what it seems at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vera Bradley (more than a year)

    Pros

    Great discount. Pay is above average for retail. Customers are nice and friendly. Team sales versus individual sales.
    A beautiful store with an expensive piece of art on the wall.

    Cons

    Company fired one of the two Assistant Managers due to a company wide policy because of lower sales.
    In our store they kept the Assistant Manager that had more issues and was less qualified because she had more time in
    her position. BIG MISTAKE. Upper Management does not listen to employees and HR always sides
    with management regardless of the truth. Almost every associate has left and management and HR still haven't addressed the issues. Now that Assistant Manager is a Manager. The tardy policy is a joke, the new manager strolls in late within days of her promotion, however the associates are tardy after 1 minute. A backwards way to set an example.

    Advice to ManagementAdvice

    Don't promote just because someone has been there for years and you fell sorry for them. Listen to the associates in the store. Listen and have your eyes open.The managers are staying in the back and not doing their job. Put cameras in the backroom so managers can be monitored. Have random surveys that associates fill out about management. If everyone is saying the same thing, then it probably is true.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    So good in the begging but now scare!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Orlando, FL
    Current Employee - Store Associate in Orlando, FL

    I have been working at Vera Bradley part-time (more than a year)

    Pros

    Friendly customers that make worth the day. It's "nice & friendly" environment

    Cons

    Wow so many gossips & complains about everything! Not an open doors company( at least on my store) it all!!!! Afraid to defend our self because we are threatened with dismissal!!
    "Core values" ? hahaha no one is indispensable!
    Unsafe back room!! We have to lift boxes that are incredible heavy!!
    Attendance policy is a joke unless you're a "lucky" and manager "cover" you

    Advice to ManagementAdvice

    Please!!!! Send audits!!! Secret shoppers!! Or even surprise visits!!! Please!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not a girls best friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edison, NJ
    Former Employee - Sales Associate in Edison, NJ

    I worked at Vera Bradley part-time (more than a year)

    Pros

    the discount is 50% off, including sale if you're into Vera. Easy to become manager, just enroll in the training program that's announced on their thread which all employees have access to.

    Cons

    There weren't enough hours, if you were lucky you got ten hours a week. High hour (11.55) and no hours, so it may as well been minimum wage. Gossip and prying was also a problem. My co-workers loved to talk and talk about each other. If you don't offer up certain details of your personal life they begin to pry. I left when I found out they were asking one of my co-workers about me when they didn't get details from me.

    Advice to ManagementAdvice

    Be professional just because you don't care for someone personally does not give you the right to treat them badly professionally.

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