Vera Bradley

www.verabradley.com

Vera Bradley Reviews

Updated January 20, 2015
Updated January 20, 2015
79 Reviews
3.7
79 Reviews
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Robert Wallstrom
8 Ratings

Review Highlights

Pros
  • They focus on making connections and relationships with the customers and it really creates a great work environment (in 6 reviews)

  • Great discount if you like cotton quilted handbags (in 7 reviews)


Cons
  • There is no such thing as "full time sales associate" at this company (in 5 reviews)

  • They are more likely to hire from outside the company than promote from within (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No training, motivation, or leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Vera Bradley full-time

    Pros

    The office manager is a nice person, and there was a Dunkin Donuts nearby..

    Cons

    Poor training, No leadership, No structure, Go broke trying to become an agent. There was no interview. "Get this many sales in this much time" or you loose your job, your book of business, your reputation, etc etc etc

    Advice to ManagementAdvice

    Use a systematic approach: hire qualified people to become agents, help them succeed, take part in their training. (If they get any)

    No opinion of CEO
  2.  

    mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - POS in Philadelphia, PA
    Former Employee - POS in Philadelphia, PA

    I worked at Vera Bradley part-time (less than an year)

    Pros

    pay, discounts, occasional gratuities, humor

    Cons

    lack of communication with all employees; only the "charmed" employees are given hours and privileges
    overt animosity shown to co-operative employees
    lack of Core Values being used--and, if an employee uses them, management is unhappy
    too much gossip by staff and management

    Advice to ManagementAdvice

    Focus on the real issues at hand--stop with the personal issues
    Stop sitting in the back office playing games on phones and being on facebook

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    It feels very unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vera Bradley full-time

    Pros

    rate of pay, discount, some stores keep mall hours during holidays

    Cons

    no/poor communication. Managers that are not "the right person" for the position. growth is causing much unorganization. No time and a half for working holidays

    Advice to ManagementAdvice

    really get it together!! the new CEO I hope will help but sak's off fifth isn't the greatest place either....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Vera Bradley full-time (more than an year)

    Pros

    Great discount if you like cotton quilted handbags.

    Cons

    The management is dishonest. They say do one thing and do another. My manager just lied, all the time, never knew what to trust, and he is still running the business.

    Advice to ManagementAdvice

    Ask good questions and listen. Don't take a position then go out to prove you are right. Listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Manager is Not a Girl's Best Friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internal Guest (Retail) in New York, NY
    Former Employee - Internal Guest (Retail) in New York, NY

    I worked at Vera Bradley

    Pros

    I loved the product, customers, and coworkers. Company did reward performance with product gifts. We were able to receive training on new products online and with print material. This helped us feel prepared. Employees were empowered to make the experience wonderful for the guest. I loved my job.

    Cons

    Our manager was new to the company and new to the position of store manager. He was not trained properly and did not manage the store properly. Our district manager rarely visited our store and did not monitor his behavior, just spoke to him on the phone.
    Store manager is able to come in late, leave early, have visitors and give away product. If an employee noticed he was doing things that were not quite right, he would feel threatened and call the district manager. Attention would be diverted to the employee. The district manager never spoke to the employee or assistant managers, she just took his word. If an assistant manager spoke up, he would write her up or call the district manager. Again she did not investigate or ask others what really happened.

    Advice to ManagementAdvice

    Promote managers from within. They should be familiar with the brand. District managers should be more involved in the opening of a new store.
    You need to go back to the culture and expectations that were present when it was a privately owned company. Internal guest should be held to the standards that were once there. The stores looked better with cleanliness and presentation.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    unique product and humanitarian effort but poor management recruitment who can careless about what the company is about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV

    I worked at Vera Bradley full-time (more than an year)

    Pros

    health benefits. regular customers. support breast cancer foundation.

    Cons

    very very incompetent management team. store that i worked for had no cameras so management team took advantage of it by spending more time in the back office/stockroom majority (85%) of the day. for you GM reading this I just want to let you know they weren't near a computer or a telephone. only time they did their job was when we had a corporate visit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Not what it seems at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vera Bradley (more than an year)

    Pros

    Great discount. Pay is above average for retail. Customers are nice and friendly. Team sales versus individual sales.
    A beautiful store with an expensive piece of art on the wall.

    Cons

    Company fired one of the two Assistant Managers due to a company wide policy because of lower sales.
    In our store they kept the Assistant Manager that had more issues and was less qualified because she had more time in
    her position. BIG MISTAKE. Upper Management does not listen to employees and HR always sides
    with management regardless of the truth. Almost every associate has left and management and HR still haven't addressed the issues. Now that Assistant Manager is a Manager. The tardy policy is a joke, the new manager strolls in late within days of her promotion, however the associates are tardy after 1 minute. A backwards way to set an example.

    Advice to ManagementAdvice

    Don't promote just because someone has been there for years and you fell sorry for them. Listen to the associates in the store. Listen and have your eyes open.The managers are staying in the back and not doing their job. Put cameras in the backroom so managers can be monitored. Have random surveys that associates fill out about management. If everyone is saying the same thing, then it probably is true.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    So good in the begging but now scare!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Orlando, FL
    Current Employee - Store Associate in Orlando, FL

    I have been working at Vera Bradley part-time (more than an year)

    Pros

    Friendly customers that make worth the day. It's "nice & friendly" environment

    Cons

    Wow so many gossips & complains about everything! Not an open doors company( at least on my store) it all!!!! Afraid to defend our self because we are threatened with dismissal!!
    "Core values" ? hahaha no one is indispensable!
    Unsafe back room!! We have to lift boxes that are incredible heavy!!
    Attendance policy is a joke unless you're a "lucky" and manager "cover" you

    Advice to ManagementAdvice

    Please!!!! Send audits!!! Secret shoppers!! Or even surprise visits!!! Please!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not a girls best friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edison, NJ
    Former Employee - Sales Associate in Edison, NJ

    I worked at Vera Bradley part-time (more than an year)

    Pros

    the discount is 50% off, including sale if you're into Vera. Easy to become manager, just enroll in the training program that's announced on their thread which all employees have access to.

    Cons

    There weren't enough hours, if you were lucky you got ten hours a week. High hour (11.55) and no hours, so it may as well been minimum wage. Gossip and prying was also a problem. My co-workers loved to talk and talk about each other. If you don't offer up certain details of your personal life they begin to pry. I left when I found out they were asking one of my co-workers about me when they didn't get details from me.

    Advice to ManagementAdvice

    Be professional just because you don't care for someone personally does not give you the right to treat them badly professionally.

  11. 8 people found this helpful  

    Excellent company gone totally rotten

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Vera Bradley full-time (more than an year)

    Pros

    The culture and core values of the company were the reasons I wanted to work at Vera over any other company.Very good pay scale compared to other retailers. Benefit package was great until last year when health insurance took a nose dive and got very invasive. Sales associates were wonderful girls but some groups tended to be like high school and very cliquey. There was the in-crowd and then the others. The product was fun and easy to sell. They guests were so nice for the most part.

    Cons

    The biggest challenges are definitely the upper management. Store managers only look out for themselves. They create a divide and conquer atmosphere in order to feel like they have control. They encourage the team to "report" on each other. They play favorites with both associates and management team - keeping some out of the information loop. The right hand doesn't know what the left hand is doing at corporate. Too many differing directives that totally contradict and waste time. Too many last minute emergency desperate decisions for floor changes to try to grab sales. Stores know best what's selling but are not given any leeway to act on it. It should not be a one size fits all strategy - we're not all the same. Unsafe working conditions both in backroom and offsite - accidents waiting to happen. Definitely not a "girl's best friend" atmosphere or policy any more. New regime is only focused on the $$$ bottom line. Employees are leaving with a bad taste in their mouths. Recent ASM job eliminations created way too much stress for whole team and was handled very very poorly by HR. Sales plans are unrealistic when every specialty store, online and outlet returns go against the daily numbers.

    Advice to ManagementAdvice

    Wake up! You're losing the wonderful company that was created by two considerate women. You're also losing great employees. When the guests find out all the awful changes coming you will lose them also. Get your HR people some sensitivity training on how to respectively and HONESTLY deal with employees. Corporate needs to have one spokes person relaying information down to the stores about any changes and in a timely manner - no more last minute emergencies because they failed to plan. Stop sending Emails to stores about how corporate employees are out enjoying their holiday weekends - your employees in the trenches don't need to here that. Create an environment where sales plans can be achieved and keep morale high. Vera is no longer set apart from other retailers because all the positives are being eliminated. The recent WSJ article was less than flattering.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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