Verafast

www.verafast.net
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Verafast Reviews

Updated January 23, 2015
Updated January 23, 2015
11 Reviews
1.9
11 Reviews
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Verafast
3 Ratings

Employee Reviews

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  1.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID

    I worked at Verafast full-time (more than a year)

    Pros

    Insanely easy. It almost seems illegal. You download a computer program and it dials out on your land line.

    Cons

    It gets pretty repetitive and boring. After a while you feel like freaking out.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Currently working from home as CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    I have been working at Verafast

    Pros

    You make up your own schedule from the availability hours they give you.

    Cons

    No training (webinars don't count)
    They want you to work on new projects but don't train you, they just type up an email.
    Pressure you to work for good jobs rewards (if someone wants them, trust they will get them)
    When you need them, they can't be reached but when they need you they make sure to call you before any sane person gets their day started.
    No certainty of who's your boss/supervisor etc.
    You're just assigned an 'AC' agent coordinator.
    No ceratinty of when you get paid or if you will get paid.
    You speak to answering machines & rarely live people (mind you everyone at the hours you have to call DO NOT want to be called about newspapers/free coupons..so they are rude)
    Scripts are too long & irritate the callers.
    They randomly threw in sales calls all of a sudden.
    You get paid by credits not the hour.
    Not even sure what we're calling about.
    Was told training was paid but have yet to get paid for it.

    All in all I don't think i'll stay long & i just started a month ago.

    Advice to ManagementAdvice

    Be more interactive with your employees.
    Tell them everything instead of lousy powerpoint like presentations/emails.
    Explain pay rate before anything (no one likes to be unsure/uncomfortable about this)
    Fix your methods of outbound calling.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Decent paying part-time job with horrible management and atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telemarketer in Rocky River, OH
    Current Employee - Telemarketer in Rocky River, OH

    I have been working at Verafast

    Pros

    The pay can be pretty decent for the type of work it is. It is easy, mindless work, and while the pay fluctuates, it sometimes fluctuates to surprisingly great pay weeks.

    Cons

    Management. I work at the Rocky River location, and the management is cold, heartless, unsympathetic, with a superior attitude. I have come to them in tears telling them of scheduling issues, or medical issues or family deaths, and they very coldly only care about when you are going to make up your hours. I have been there for a very long time, and have never been asked how I am doing (in tough times) or how a surgery went, etc. They love flexing their muscles and do it every chance they get. Also, I feel it to be a hostile work environment. There are days they don't turn the heat on, and you are still expected to come in, hang up your coat, and 'dial with a smile'. They will change the schedule with no notice, and if you are unable to go with the sudden change in flow, they coldly show you to the door. They treat the work environment like you are working for the CIA (Although they are probably more lax). You are not allowed to be away from your desk (including bathroom breaks) for longer than 15 minutes; you are not allowed to check your phone at any time anywhere in the building. You are not allowed to eat or drink anything except water. They never have potlucks or anything to create a fun work environment. You have to dress in your Sunday best to sit on the phones all night interacting with nobody in live person. If someone is due to come into the office, you are to dress in a complete suit if you are a male, (no exaggeration), and if you are a female, you are to dress as formal as possible as well. Even if the visitor is coming during the day shift, the night shift has to dress to the 9's as well. You are not allowed to talk. You are not allowed to ask a question to a peer. They walk up and down the isles like it is a prison. They also change the pay extremely drastically on you with no notice. You can make the same number of sales in one week and make a pretty great pay check, and then the next week have the same number of sales and barely make above minimum wage. They will close for a holiday and you are expected to make it up. If you are unable to, you get written up, no matter what your situation is. Even though they were closed that day. Pretty much everything about the management style is pretty awful. That is probably why there turnover rate is so high.

    Advice to ManagementAdvice

    People are humans. You should treat them humanely. You act like you are running a prison, and it doesn't make people excited about coming to work. The people right below management are great. All of the coaches, dialers, trainers, etc, are wonderful and try to make it fun. But it is very difficult when management is so cruel and over-the-top. We work for a telemarketing company, not the CIA. If someone has a funeral or a surgery or etc, show some compassion and maybe you shouldn't be so concerned about hos they are going to make that day up. Maybe ask them how they are doing. Maybe have a potluck or something every now and then. I feel like every time I come talk to the person in charge with any issue I am having, I get this smug smirk with anticipation of making me feel even worse. Show appreciation for your workers. It is not a fun job to have, so show appreciation for the people who actually stick it out, rather than making them even more miserable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    ..Minus or negative star if there is one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verifier
    Former Employee - Verifier

    I worked at Verafast part-time (less than a year)

    Pros

    Work from home and saving gas,

    Cons

    Low pay. Unprofessional staff. No professional ethics. Tells one thing does another. Misleading to the employee,
    Cheap labor. Felt used by company. Was spoken to like I was three. If you are a professional , DO NOT APPLY to this company!!! You will be sorry.

    Advice to ManagementAdvice

    Clean house and get some real professionals in there who know how to do their job. Getting someone who knows how to speak to a person would be nice as well. Someone with manners.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Low pay and bad communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verafast (more than a year)

    Pros

    The only good thing about this company is working from home or onsite. Schedules are indeed flexible and you can work whenever you want. The schedules are considered part time. The managers do care when you do the work correctly so they do treat you like a human being.

    Cons

    Low pay, no benefits, no opportunity for advancements, no paid training. The some of the personnel is horrible and unprofessional.

    Advice to ManagementAdvice

    Hire professional people to manage the company.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verafast

    Pros

    good company won't keep you if you are a loser. Can't follow instructions, are ignorant.

    Cons

    have to actually work to get paid

  8.  

    Get to work out home,.... but don't make money

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verafast part-time (more than a year)

    Pros

    Get to work at home, supervisors were very friendly.

    Cons

    You get paid only for time on the phone, and it's literally pennies per call. Also it's difficult to take extra hours because they kick you off the system. You don't get trained very often for new projects, and when you finally get trained, you hardly get to work the new projects.

    Advice to ManagementAdvice

    Allow employees to hop on new projects and extra hours.

    Doesn't Recommend
  9. 1 person found this helpful  

    It's not 3rd part verification like they say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Party Verification in Tampa, FL
    Current Employee - Third Party Verification in Tampa, FL

    I have been working at Verafast full-time (less than a year)

    Pros

    You get to work from home.

    Cons

    Outbound position selling newspapers. They advertise it as third party billing verification. You are NOT verifying anything. You are making outbound calls to sell people newspapers.

    Advice to ManagementAdvice

    Just stop lying.

    Doesn't Recommend
    Negative Outlook
  10.  

    Quite Good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Harlem, GA
    Former Employee - Anonymous Employee in Harlem, GA

    I worked at Verafast part-time (less than a year)

    Pros

    Easy download and training program. Checks delivered in a timely manner. Good second income!

    Cons

    Any background noise and you will not receive a bonus in your paycheck. You are responsible for your taxes.

    Advice to ManagementAdvice

    Things come up and sometimes people cannot work. Perhaps more understanding in this area.

    Recommends
    Neutral Outlook
  11. 1 person found this helpful  

    Whirlwind rapemance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verifier
    Current Employee - Verifier

    I have been working at Verafast part-time

    Pros

    Absolutely none. They will not pay you. The company might be legit on paper, but buisiness practices are unethical and potentially damaging to the applicant because the area rep will sell your info to third party interests.

    Cons

    Parasitic, exploitative, dishonest, unethical area representatives who collect your personal data and sell it after using the 4 hour 'training session' to get free labor out of applicants.

    Advice to ManagementAdvice

    It is transparently clear that the area representatives use applicants for free labor. Better watch that. Someone might sue.

    Doesn't Recommend
    Negative Outlook

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