Verint Systems Reviews

Updated October 27, 2014
Updated October 27, 2014
128 Reviews
2.8
128 Reviews
Rating Trends

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Approve of CEO
Verint Systems President, CEO, and Director Dan Bodner
Dan Bodner
78 Ratings

Review Highlights

Pros
  • Good Product-Good People (for the time being)- Has potential to be a great environment but (in 11 reviews)

  • Great people who try hard to meet the promised senior management make to customers (in 9 reviews)


Cons
  • Upper Management "fixes" everything by re-org and never gets to the root of issues (in 7 reviews)

  • One o'clock any given morning and many colleagues also on email , very little time for any work life balance (in 4 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Help we've fallen and I'm not quite sure if they are going to get up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verint Systems full-time (more than 5 years)

    Pros

    Some great leadership and non senior levels (when they are permitted to lead) technology is nice (when it stabilizes). Dedicated people

    Cons

    Lack of direction ... Product is on the downswing..not a place for a career only a job

    Advice to ManagementAdvice

    Please stop chasing the dollar .. You're leaving your customers and employees behind... Just because they are your friends doesn't make good leadership...

    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    stay away if you want to be challenged or want to work with truly passionate people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verint Systems

    Pros

    Some smart folks
    Really cool customers
    CEO and his management team live by the Verint values - truly inspiring

    Cons

    i. Employees who just aren't passionate about solving important/ interesting/ challenging problems
    ii. Employees who don't care about customers
    iii. Someone needs to show them how good employees are treated in modern companies (may be that leads to 1 and 2)
    iv. If you were to ask a random employee to list the Verint values at least 80% would fail!
    v. No career growth or development initiatives
    vi. No one can make decisions

    Advice to ManagementAdvice

    Abide by your true values
    Passion - Hire some passionate people
    Innovation - Hire people who stay awake at night because they want to innovate for your customers
    Transparency - Promote transparency while dealing with your customers and your employees
    Humility - Everyone should be made to spend some time listening to the CEO. They will truly understand what humility is
    Integrity - Get a team that wants to do right for your customers and for your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    I have watch this company's steadily decline in service, support and sustainability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Support Engineer in Alpharetta, GA
    Current Employee - Product Support Engineer in Alpharetta, GA

    I have been working at Verint Systems full-time (more than 8 years)

    Pros

    The employees make all the difference @ Verint.

    Cons

    There is absolutely no career pathing, no true training/knowledge transfer to other departments. No loyalty to employees. The product is beyond unstable. Legacy products are still problematic.

    Advice to ManagementAdvice

    Extremely top heavy - title crazed. Managers reporting to Managers, VP's reporting to VP's, Directors with no direct reports - no one knows what the next one is doing, no processes, no standard operating procedures. This has been the case the the last 10 years that I have seen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Short stay as an Account Executive, made some sales, left as fast as I could

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive, Field Sales
    Current Employee - Account Executive, Field Sales

    I have been working at Verint Systems full-time (less than an year)

    Pros

    The sales teams are all good people to work with - Pre-Sales, Solution Consultants, Practice Managers, Solution Architects and Project Managers are good people.
    Call recording/Quality/Workforce Management products are very good - when they work

    Cons

    Not really an enterprise applications company that they think they are
    There is NO money in the new comp plan selling WFO anymore, which is basically what most companies want to buy from Verint.
    v11 of the software has been a mess
    Most customers in my territory had either pulled Verint out, delayed or cancelled new implementations or just hated support
    No brand recognition as an Enterprise Applications vendor to penetrate the C-suite. This is NOT IBM, Oracle, SAP, etc. and most executives have never heard of Verint even if they own millions of dollars of their products.
    There are probably about 300 competitors for point solutions that they sell, but there is no comp for their core products for call recording.

    Advice to ManagementAdvice

    Get acquired by IBM, SAP, Oracle, etc. who can play in Enterprise Applications and Big Data in the C-suite.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Software is a mess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verint Systems

    Pros

    Pay and fringe benefits was reasonable.

    Cons

    Disorganized, no commitment to qualilty.

    Advice to ManagementAdvice

    FOcus on quality not sales

  7.  

    Growth company with happy employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verint Systems full-time (more than 3 years)

    Pros

    Smart people, good pay, decent work-life balance, high investor confidence, aggressive M&A growth, heavy on relationships

    Cons

    Sales driven culture, behind on technology and innovation, low organic growth, slow and limited career development and advancement, low sense of team spirit (depending on business and location)

    Advice to ManagementAdvice

    More focus on internal technology and innovation

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Acquisitions - the good, the bad and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verint Systems

    Pros

    The company has made significant acquisitions over time so many employees have come from different backgrounds. Verint overall has worked hard to create a cohesive environment while valuing the diverse background of each employee. I found the teamwork among employees to be phenomenal.

    Cons

    A major drawback of a company making many acquisitions is that some jobs are no longer needed and are eliminated. You may see it coming and have an opportunity to look for another position internally or they may keep the re-org plans at the upper management level and it could come as a surprise. If they feel your skills cannot be utilized in a different area, or if your salary is too high, you will be looking externally for your next opportunity.

    Advice to ManagementAdvice

    Some managers/directors look out for their direct reports and provide an accurate view of their team's performance while others are looking out for themselves or those who are currently in the limelight. If you want an accurate measure of what occurs in the ranks, open your doors and your minds!

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Revenue driven and terrible upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Remote, OR
    Former Employee - Project Manager in Remote, OR

    I worked at Verint Systems full-time (more than 5 years)

    Pros

    The people are committed and work very hard to make both colleagues and most importantly the clients successful

    Cons

    Terrible morale. Upper Management "fixes" everything by re-org and never gets to the root of issues. Come end of quarter, every process is thrown out the window and it becomes a chaotic survival game to bring in the $. Resources are doled out by escalation approach. Overworked employees; unhappy customers

    Advice to ManagementAdvice

    Spend some time with the people who do the actual work with the customers/clients. Hire outside consulting firm to re-work processes and improve morale. Invest in your employees and provide a career pathway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    great ride up the roller coaster, crashing down on the other side of the hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verint Systems full-time (more than 8 years)

    Pros

    smart people for the most part who want to do a good job

    Cons

    terrible management practices, HR is a joke, self absorbed, arrogant , fake management team

    Advice to ManagementAdvice

    get over yourselves

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Do not take care of customers and definitely do not take care of employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA

    I have been working at Verint Systems full-time (more than 10 years)

    Pros

    Co workers are great and the product has been and could be great again.

    Cons

    No raises. Bonuses are down over 35% from last year - on top of the adjusted comp plan which did not benefit the employee. Keep hearing the company is doing great and buying other companies, but we really only see the execs getting raises. Everyone is getting a quota of some type- even if they don't know it yet.
    We have probably lost 100+ employees to our primary competitor, NICE, in the past 5 years. That is a strong statement since we only have a handful of employees who have come from NICE.

    Advice to ManagementAdvice

    Advie to Management- Read the trend in reviews on this website. You really screwed this up in the past 2 years. Could not care less about your business trips around the world when I can't take my family on vacation. Get to your office and figure out how to turn morale around and service the customers. Talking to the customers may help since you are not listening to your employees.
    Advice to the Board - might want to look at what the Management Team has done. Walk the offices and look at the staff. I have and funerals seem to be happier places than a Verint office these days.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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