Verio Reviews

Pros

Great benefits (health, dental, vision, 401k, etc)
Great vacation/sick allotment
Very large company with deep pockets
Local office coworker camaraderie
Vast amounts of resources
Access to great technology
Great severance package

Cons

Vast political issues
Lack of vision, especially by executives
No longer a technology leader
Basically a roll-up still looking for cohesion
Very large company with thousands of employees - no loyalty to employees

Advice to Senior Management

Please determine the strategy for Verio and stick with it

Pros

Financial backing of NTT and strong name recognition of NTT

Cons

Non-innovative Senior leadership team, company has been lagging the market for the past 10 years.

Advice to Senior Management

Focus on making real improvements to the company, stop the politics! Provide clear vision and direction for the company and communicate that to everyone within the organization so they can align around a common goal. Improve the backend systems, products, and support quality, these issues continue to provide challenges for Verio to be competitive in the market.

Pros

Strong Parent company support (Verio is owned by NTT). Verio is Stable. Verio has Decent benefits as well as Reasonable facilities.

Cons

Upper management is incompetent. There is a culture of fear in the company. There is no respect or appreciation of good talent.

Advice to Senior Management

Employees need to be appreciated more. Employees need to be listened to (not just lectured). Incompetent management needs to be replaced.

Pros

learning
decent management at first
good benefits

Cons

very bad cororate management
outsourcing
overloading employees

Advice to Senior Management

Bring back customer care to Boca Raton.

Pros

The level of technical knowledge gained on the job is phenomenal compared to other similar jobs. High level of access to systems and servers provided unparalleled opportunities to learn and grow for those motivated to do so, and upward career movement was very possible once those skill sets were exercised. Each tech was basically a systems administrator in the making.

Cons

Policies were making all the pros above less and less effective. New products and services moved a highly trained technical staff into roles that were mundane and more typical of support situations, which in turn downplayed those skills, and in turn took away access and many opportunities to learn and grow. In the end, those skilled techs who stayed turned into glorified customer service reps.

Advice to Senior Management

Turning Verio into a clone of every other shared hosting system out there cannibalized and diminished its value to the VPS customer, and employee satisfaction went downhill when access levels were brought down and Tech 1s were turned into Customer Service Reps. A lot of good talent was lost to the company in a few years, and the support quality has degraded as a result. Verio went from being a great VPS company with fantastic support to a mediocre and over-priced Shared Web Hosting company with standard (which is to say bad) support.

Pros

Great benefits, time off, and balance.

Cons

Not alot of growth being seen.

Advice to Senior Management

Billing Analyst

Pros

- Free Coffee
- Generally friendly co-workers.
- Nice selection of restaurants near work
- Overall good technology to work with
- Good work hours, benefits
- Pay is pretty good, bonuses

Cons

- High school educated managers.
- Limited opportunity for career growth.
- Don't value professional certifications.
- Dirty and shabby looking in some areas.
- Management is unfocused and struggles. Granted language barrier is huge.
- Politics galore.
- Several workers I know for a fact are on drugs.
- Outsourced IT to Indians which is irritating when you see the U.S. unemployment level.

Advice to Senior Management

Drug Tests. You need to develop career development plans for employees so that they don't feel they are locked into dead end jobs.

Pros

Good Benefits
Casual Atmosphere
Good people in most departments
High tenure rate

Cons

poor departmental communication
lack of advancement

Advice to Senior Management

Treat sales department better

Pros

Benefits are better than a lot of tech companies offer today. The people that work at Verio are generally very bright and dedicated.

Cons

They reorg 2-3 times a year. There is little opportunity for advancement anymore. Everything has become political. Tech Support used to be a lot better too, something customers came to Verio for, not so much anymore.

Advice to Senior Management

Refocus on delivering products that the customers want, not what the developers want to build. Let Tech Support help the customers again.

Pros

Good Benefits (with tuition reimbursement)
Decent wage compared to industry

Cons

The Training couldn't be worse!
Welcome to hell if you're a new hire.
Incompetent managers. Bad Decisions.

Advice to Senior Management

Don't worship at the alter of "industry standard".
Verio is not yet ready to fully implement many standards.