Verizon Reviews in New York City, NY Area

Pros

Pay, Benefits, Flexibility, Work Environment, People

Cons

Senior Management is Incompetent, Sales Commission Plan is too complex

Advice to Senior Management

Become more customer focused

Pros

big company so more stable

Cons

company is way tooooo big

Advice to Senior Management

need better management and need a new escalation procedure

Pros

good support system for younger carriers

Cons

Limited promotions for middle management; no movement

Advice to Senior Management

Sharper the saw on ideas, personnel

Pros

work at home (dpndt on mgr)

Cons

can find better pay/benefits elsewhere as a mgmt employee. No more pension!

Pros

The company supports a friendly and efficient workplace. I like the people I've worked with and I find the work interesting.

Cons

The building is beautiful, but its in a remote area. Also, sometimes the work roles are so segmented that sometimes its hard to find the right people you need to talk to in order to get a job done.

Advice to Senior Management

Have more organized meetings for input from your department. Day to day folks know whats needed and what isn't.

Pros

Great learning environment. Good benefits and a lot of very committed and talented people.

Cons

Difficult work environment due to industry compression.

Advice to Senior Management

Be aware of impacts of changes and workloads on employees.

Pros

Good people ... good company given it is in a shrinking industry

Cons

Better mid-manager communication would be helpful

Advice to Senior Management

Better mid-manager communication

Pros

Fortune 500 company in a stable industry. Company provides good healthcare options to employees & offers a competitive match on 401K.

Cons

Ever wonder where all the sub-par performers from your old school days go; answer Verizon. Just look at the bios of top management, almost none went to the top business schools. Middle management reflects the skill sets of upper management.

Pros

Benefits are good, Union job, great work environment, the pay is very good as well, great compensation if you meet your sales.

Cons

Time is very controlled, for restroom, breaks, lunch, sometimes your the last to know about changes going on in the office.

Advice to Senior Management

Keep employees informed of what changes are going on or future changes occurring in the office, because employees need to make the necessary arrangements in their day to day routine as well.

Pros

Lots of bureaucracy makes it easy for an average or substandard performer to hide. Annual raises are formulaic. You have to be REALLY incompetent to get terminated.

Cons

Senior management sits in Basking Ridge HQ, telling each other what they want to hear. They are so removed from the company's operational reality that it is frightening.

Advice to Senior Management

Disperse yourself ack into the field; learn what is really goingon in the company. Remember that customer service in your number 1 priority.