Verizon

  www.verizon.com
  www.verizon.com

Verizon Reviews in New York, NY

Updated December 11, 2014
Updated December 11, 2014
2,543 Reviews
3.3
2,543 Reviews
Rating Trends

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Verizon President & CEO Lowell McAdam
Lowell McAdam
887 Ratings

Review Highlights

Pros
  • The best thing is the pay and benefits that start on your first da (in 194 reviews)

  • Good work-life balance depending on which part of the business you are in (in 90 reviews)


Cons
  • Lack of work/life balance attribute to high absenteeism across the company (in 94 reviews)

  • Management cannot do their jobs due to idiotic Upper Management fiascos (in 88 reviews)

More Highlights

125 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Call center hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at Verizon full-time (more than 10 years)

    Pros

    The salary and benefits are top notch

    Cons

    Only work here if you dont mind trading a piece of your soul every time you recieve a paycheck

    Advice to ManagementAdvice

    Learn how to manage people professionally.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good Stuff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY

    I worked at Verizon full-time (less than an year)

    Pros

    Great hours, fun work environment

    Cons

    Nothing to complain about here

    Advice to ManagementAdvice

    Keep on keepin on

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company for bargained for employees. Unfortunately Management is not treated with the same respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Manager in New York, NY
    Former Employee - National Manager in New York, NY

    I worked at Verizon full-time (more than 10 years)

    Pros

    Compensation and benefits for bargained for employees.

    Cons

    Very little appreciation for management employees. Less health benefits and pension benefits than bargained for employees. Also, under staffed. Headcount reductions typically means the work load is shifted to another management employee.

    Advice to ManagementAdvice

    Value your employees and your customers. After twenty years with Verizon I saw customer service go from a 10 to a 2 for only one reason, the perception that your saving money.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Work-Life Balance was not good at IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in New York, NY
    Former Employee - Systems Engineer in New York, NY

    I worked at Verizon full-time (more than 10 years)

    Pros

    I've been working for the company for 20+ years and the pros I can think of are salary and benefits. Also, diversified cultures. Flexible work hours. Work From Home option available, upon approval.

    Cons

    Work-Life balance in IT department was not good. Good if you are in a good team with a good manager.

    Neutral Outlook
  6. 5 people found this helpful  

    Landline IT Management Reduction in Force

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Supervisor in New York, NY
    Former Employee - Assistant Supervisor in New York, NY

    I worked at Verizon full-time (more than 10 years)

    Pros

    Generous pension buyout and severance (after 26 years), good medical benefits, tuition assistance and 401K matching.

    Cons

    Verizon doesn't want any land line overhead (including unions), and while wireless is the only steady earner, FIOS proves they are neither a content or delivery provider. Look for 'Cloud Services' to be the next big failure as Verizon thinks it can deliver all Cloud services (Iaas, PaaS, and SaaS) to compete with better positioned companies (think IBM). Look for more massive layoffs on the Landline side, and I would advise only work on wireless side.

    Advice to ManagementAdvice

    Stop stuffing your pockets with the salaries of lower management you have laid off because you don't know how to run a telecommunications company. Also stop complaining about unions that you have let run amok for 30 years, as we all know now you are both working together now to take away benefits and jobs from both union and non-executive management employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    VES is a sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Etc in New York, NY
    Former Employee - Etc in New York, NY

    I worked at Verizon full-time (more than 3 years)

    Pros

    Great benefits package. A well-known name in the market.

    Cons

    Constant turnover in upper management. Each takes a turn and leaves with revenues lower than when they started. Losing market share to competition because of Verizon's poor service reputation and higher prices.

    Advice to ManagementAdvice

    Stick to your knitting and focus on carrier and access services.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good experience to learn in the sales business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in New York, NY
    Former Employee - General Manager in New York, NY

    I worked at Verizon full-time (more than 5 years)

    Pros

    If you are very outgoing also if you love to sell and be mobile.

    Cons

    No work life balance if you have a family

    Advice to ManagementAdvice

    value your employees

    Recommends
    Approves of CEO
  9.  

    Awesome place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Verizon full-time (more than 10 years)

    Pros

    High Income. Awesome environment

    Cons

    Parking. No parking lot. So we have to pay for parking daily in downtown

    Advice to ManagementAdvice

    Great environment to work. Great income. Would love more career path opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Solid industry leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Verizon full-time (more than 3 years)

    Pros

    Great training, benefits, valuable experience

    Cons

    Usual politics of an enormous company

    Advice to ManagementAdvice

    Develop younger people, offer more early retirements

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Cancerous, Poor culture, poor 1st level and second level managers ZERO LEADERSHIP.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in New York, NY
    Current Employee - Team Leader in New York, NY

    I have been working at Verizon full-time (less than an year)

    Pros

    Good technology, good benefits, growing, Tuition reimbursement, ok pay not really that good

    Cons

    Managers are bitter because 70/30 pay structure, managers get "RIFed" when they are not liked and forced into Contingent workers as contractors. Union representatives are treated better than managers. You always have to watch your back because everyone is trying to get you fired for something petty. 15+ Year s 1st level manager's have no leadership skills and are brainless just like their second levels. Hiring from outside is not going to solve their problems because training is terrible for new managers and all of their colleagues do not want new managers from outside to do well. Too many emails too many conference calls. Company should centralize and Have Directors become Regional Vice Presidents and manage no more than 500 employees at a time. Get rid of Call center Managers because all they do is read and forward emails to their unproductive team leaders. CCM's all they do is listen to a few recordings and ask you to coach people. In order to fix this company, most Managers need to be replaced, like 89%. Low morale, UNion employees do what the hell they want, because they never get fired unless they steal something. ZERO leadership. Dont expect to get promoted, it doesnt happen

    Advice to ManagementAdvice

    Decentralize the company, put in place a very good on-boarding system for new managers. Please stop making former laid off/terminated managers as new contractor training managers. They are terrible leaders, terrible teachers and they start off training talking about how bitter they are for being RIFed out. Have your Director stop having 100 conference calls a week, Have them get up their lazy behinds and start doing face to face visits and start solving problems and culture issues. It is not a fun work environment

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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