Verizon Reviews

Updated September 1, 2015
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3.3
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Verizon President & CEO Lowell McAdam
Lowell McAdam
1,289 Ratings

Pros
  • Great pay and benefits with this company (in 194 reviews)

  • This creates a good work/life balance for those who can manage it (in 90 reviews)

Cons
  • If you are looking for work life balance (in 94 reviews)

  • New Wireless upper Management doesn't understand wireline (in 88 reviews)

More Pros and Cons

3,537 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (9)

    Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Lake Mary, FL
    Former Employee - Manager in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive salary, great benefits, excellent working environment.

    Cons

    job relocations, individual management feedback


  2. Solutions Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon full-time

    Pros

    You can make a lot of money if you capitalize and know how to work the system. There is never a dull moment on the job because you get to meet new people every day. Get quarterly bonuses depending on the stores NPS. You get to pay with phones and different types of cellular devices every day. Overtime pay is lovely but only comes at certain parts of the year.

    Cons

    Its a sales job which everything is based off numbers which can be hard to maintain every month. The market is becoming very saturated because everybody has phones so looking for something to add to a person's plan is hard. Now people are switching companies like crazy. Long hours of standing with only a 30 min break can be brutal at times specially when it's busy like during any iPhone Launch, holiday season or holiday period. You can be transferred to a different store at the drop of a dime and probably will. Quotas are becoming harder to meet.The way NPS is weighted is ridiculous and the way it's done definitely is. They want you to sell the world and still troubleshoot people's phones and devices and get them in and out in less than an hour. A lot of people are rude and don't really want your help they just want the phone or a "free" upgrade and will buy the phone and break it and come back and blame you for it. They will do anything to get a "free" iphone and get mad and nasty when you tell them it's not free. I'll just get it on Amazon is the most used phrase. People will break their phones or devices and have no coverage on it and in the middle of their contract and ask for an early upgrade and get mad when it can't be done and customer service will constantly send people in the store and sell them a dream for stuff that can't be done in store. The rankings don't match the effort. It can feel like the company doesn't care about you at all sometimes.

    Advice to Management

    Don't throw your reps under the bus and do more for employees. Sometimes it feels like management doesn't care about their front line employees. It's not always about selling but about helping customers. More team building exercises and less favoritism.


  3. Verizon CA

    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Verizon (More than 10 years)

    Pros

    Verizon provides a comprehensive benefit package for Management employees

    Cons

    Workloads often exceed normal working hours.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Competitive salary, great benefits, training

    Cons

    Reduction in manpower and job functions.


  6. Internal Audit Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon full-time

    Pros

    It's a very progressive company

    Cons

    Audit headquarters in basking ridge nj


  7. Verizon

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Strategist in Tampa, FL
    Current Employee - Senior Marketing Strategist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon (More than 10 years)

    Pros

    Benefits, 401k, advancement and salary and bonuses

    Cons

    work life balance can be an issue


  8. Verizon is a great company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time

    Pros

    Verizon is a very versatile company to work for. Worked there for over 30 years and never got bored because there are so many different jobs at Verizon.

    Cons

    It typically ook a while to get legal approval to release contracts to customers - and that was frustrating at times.

    Advice to Management

    My managers have always openly communicated with staff and as a manager I did the same, but this is not true of all managers. I recommend the be adopted across the organization.


  9. Unrealistic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Cincinnati, OH
    Current Employee - Solutions Specialist in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Great pay if you literally give every ounce of your time and energy every single day. 401k match 6%. The benefits are great apparently (never had to use them)

    Cons

    The direct leadership is garbage . The sales process is absolutely ridiculous. Good luck getting promoted with all of the horrendous inner politics. I never once scheduled a vacation and didn't have management try to deny it even up to 8 months in advance. Highly unobtainable quota some months

    Advice to Management

    Seriously change your policies . This position is so damn tough .


  10. HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cutting edge employment process, fast paced with promotional opportunities based on performance, alot of phone interviews with some travel, high req volume

    Cons

    can have long hours, high targets to meet


  11. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in West Valley City, UT
    Former Employee - Manager in West Valley City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon (More than 10 years)

    Pros

    verizon overall was a good company to work for providing good benefits and internal training programs.

    Cons

    Professional development is an area of weaknesses as leaders in leadership roles are lacking the necessary skills for development.

    Advice to Management

    Leadership training and professional development training are needed to deter employees from leaving.



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