Verizon Reviews

Updated October 22, 2014
Updated October 22, 2014
2,416 Reviews
3.3
2,416 Reviews
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Verizon President & CEO Lowell McAdam
Lowell McAdam
829 Ratings

Review Highlights

Pros
  • The best thing is the pay and benefits that start on your first da (in 189 reviews)

  • If your a mgmt employee there is a good deal of work life balance (in 81 reviews)


Cons
  • Lack of work/life balance attribute to high absenteeism across the company (in 87 reviews)

  • Management cannot do their jobs due to idiotic Upper Management fiascos (in 86 reviews)

More Highlights

Employee Reviews

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  1.  

    Verizon is a great, well managed company that enables its employees to progress both financially and professionally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY

    I worked at Verizon full-time (more than 10 years)

    Pros

    There are many opportunities for professional growth.

    Cons

    Part of the company's success is due to it being very process-driven. This is also the reason that some customers find it difficult to do business with….

    Advice to ManagementAdvice

    Look at sue of the processes that cause customer anxiety and fix them.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Life at Verizon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon full-time (more than 8 years)

    Pros

    Excellent benefits and pay, great people, great work environment

    Cons

    RIF's at least twice a year with no one examining skill sets or value to the company

    Advice to ManagementAdvice

    Really look at your employees hard before you let them go - you are losing far too many talented people that made your company profitable in the past

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great company to work for if you are in the right group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Systems Consultant - Systems Analysis & Programs in Colorado Springs, CO
    Current Employee - Lead Systems Consultant - Systems Analysis & Programs in Colorado Springs, CO

    I have been working at Verizon full-time (more than 10 years)

    Pros

    good salary, great benefits, experienced and knowledgeable and friendly people

    Cons

    I am not aware of any

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various in Cary, NC
    Former Employee - Various in Cary, NC

    I worked at Verizon full-time (more than 8 years)

    Pros

    Career experience from a Fortune 16 company. Great health benefits.

    Cons

    I prefer positivity. Moving forward.

    Advice to ManagementAdvice

    Good luck.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Warm culture, huge company, Verizon industries getting more competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst
    Former Employee - Financial Analyst

    I worked at Verizon full-time

    Pros

    FYI, worked for finance organization.
    - Competitive pay
    - Lots of options for movement because such a large company
    - Friendly and helpful colleagues
    - Room for improvement, especially in reporting efficiency (could also be a negative)
    - Great benefits
    - Ideas are listened to (although not always acted on)
    - Good education support. Pay for CPA, CFA, etc.. CPA especially desired for promotions

    Cons

    - All of Verizon's industries (wireless, wireline, enterprise) are becoming more and more competitive. Especially noticeable in the wireless area. That means costs need to be saved. Slower promoting, hiring freezes, and general cost saving happening. No mass layoffs as of yet.
    - Top management promotes higher efficiency and performance, however not all groups embrace this and status quo often seems to win the day.
    - Pay and recognition are not well tied to value add activities.
    - Promote based on "experience" not necessarily ability/talent. This can result in mediocre middle management and unsatisfied junior talent.
    - No official program to explore groups outside your own

    Advice to ManagementAdvice

    Performance excellence and world class culture must come from the bottom up. Get middle management more serious about bringing top performance from their groups and the more junior employees will follow. Recognize and reward talent, don't let them atrophy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Verizon

    Pros

    Everything is wonderful. The environmennt peoole of course we l8ve u all of u

    Cons

    L9ve love love love l8ve

    Recommends
    Approves of CEO
  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Ashburn, VA
    Current Employee - Senior Product Manager in Ashburn, VA

    I have been working at Verizon full-time (more than 3 years)

    Pros

    Great work-life balance (at least in my division - I've also heard of managers who track their employees down to the minute), telecommuting opportunities are typically available and they have quite a generous PTO policy.
    Training is available but you have to work for a manger who will support you and who can navigate the extremely complicated administrative landscape of the company. Having a strong manager is paramount.
    Verizon is similar to every other company I've worked for where the executive leadership is very strong with some good to mediocre middle-managers and the occasional "lifers" who have been directors for many years and everyone is wondering what they are actually doing. Plenty of good workers but also a lot of people with the entirely wrong skillsets in some of the positions.

    Cons

    Verizon believes in retaining their existing employees, which is a good thing but it also means that some people have spent decades going from IT to Marketing or from Sales to Product being basically trained on the job and not necessarily bringing in the required expertise for the position. The company has a Verizon "bubble" and they believe their technology and processes are the ultimate standard which in turn results in teams spending a lot of time reinventing things that don't really need to be reinvented, without benchmarking first or doing competitive research. They are losing a lot of good talent because young, progressive people feel like they don't fit in with the Verizon inward-looking way. They also have an aging workforce (again, not necessarily a negative, just a fact) and while they are trying to position themselves as a technology company they often don't realize that the technology they are developing is several generations old.

    Advice to ManagementAdvice

    Hire more people with the right experience. Sometimes you find employees with completely unrelated background working in positions that require highly specialized skills which they don't have. This contributes to the company's lagging in the marketplace. Verizon is a great company with great brand recognition and inspiring executive leadership - make sure that permeates all layers of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Future focused/ open to innovation/ constrained by their infrastructure and past

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Irving, TX
    Former Employee - Manager in Irving, TX

    I worked at Verizon full-time (more than 10 years)

    Pros

    Full of opportunity to see where high tech meets the road. On the cutting edge of consumer technology. Best wireless network and Fiber distribution infrastructure, bar none. Financially secure. Real opportunity to shake and move for those willing to invest the effort and who are good at what they do.

    Cons

    Still a little stodgy with residual from AT&T days. Relentless about outsourcing and taking money out of the machinery. Customer service resides in India. On line help tools need some help.

    Advice to ManagementAdvice

    When you are the market leader, lead the market. If you don't want to be in the wireline business, spin it all off. The death by a thousand cuts will never deliver the success you're looking for.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Operations Specialist in Richardson, TX
    Former Employee - Network Operations Specialist in Richardson, TX

    I worked at Verizon full-time (more than 3 years)

    Pros

    Exposure to new and exciting technologies and the opportunity to work with many wonderful and dedicated professionals. Definitely would recommend.

    Cons

    Twelve hour shifts with only about four hours of work to be done each day makes for a lot of down time. This time could be better spent training up on new skills but this isn't provided by the company.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Large Telecom firm with opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Director in Ashburn, VA
    Former Employee - Director in Ashburn, VA

    I worked at Verizon full-time (more than 8 years)

    Pros

    Work life balance. Opportunity to grow. Large Firm.

    Cons

    Not easy to move between divisions or between Verizon Wireless & Verizon Telecom.

    Approves of CEO

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