Verizon

www.verizon.com

Verizon Reviews

Updated January 30, 2015
Updated January 30, 2015
2,688 Reviews
3.3
2,688 Reviews
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Verizon President & CEO Lowell McAdam
Lowell McAdam
944 Ratings

Review Highlights

Pros
  • The best thing is the pay and benefits that start on your first da (in 194 reviews)

  • Good work-life balance depending on which part of the business you are in (in 90 reviews)


Cons
  • Lack of work/life balance attribute to high absenteeism across the company (in 94 reviews)

  • Management cannot do their jobs due to idiotic Upper Management fiascos (in 88 reviews)

More Highlights

Employee Reviews

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  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon

    Pros

    Extremely Good Company!! !! Good company values

    Cons

    Leadership needs work... ..Training ok

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Working in wireless retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Florence, KY
    Current Employee - Sales Specialist in Florence, KY

    I have been working at Verizon full-time (more than a year)

    Pros

    if you get great managers your life is a lot easier!

    Benefits day 1

    You get half of your full cellular bill and 35% off accessories

    Cons

    Work/personal life balance is never there
    If you want to do well your working 6-7 days a week, no lunch breaks, long hours, and hitting tons of metrics.

    Advice to ManagementAdvice

    give us a raise! I made more on unemployment

    Doesn't Recommend
    Negative Outlook
  3.  

    Disorganized!! Payroll dept consistently shorts employees on wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Levittown, PA
    Current Employee - Retail Sales Representative in Levittown, PA

    I have been working at Verizon full-time (more than a year)

    Pros

    Flexible hours and ability to complete sales off the clock through networking.

    Cons

    The payroll dept and point system for commission. The payroll dept shorts employees on commission pay and messes up the direct deposit an average of once a month so that you don't get paid on time! If their direct deposit system is down you don't find out until the day before or the day that you're supposed to be paid. If you notice an error on your commission pay (because they never correct it if you don't bring it up) they claim that they need to "investigate" the error and then mail you a check for the correction. This process takes about a week each time if you call payroll and remind them every other day that you haven't been paid. It seems odd that such a large company would be so careless with its employees pay but still expect you to sing their praises during sales pitches. No pay is a real morale killer. The point system used to calculate sales regularly errors in point calculation so you have to keep track of your own points or not get paid for successful sales. Overall, the company needs to completely revamp the payroll system to show the employees that they care about paying them the wages they've earned in a timely manner.

    Advice to ManagementAdvice

    There is a lot of disconnection and misinformation passed between levels of management and employees. The disorganization and disregard for the employees is sorely obvious and no one seems to care to fix it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Company, Worst Boss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Irving, TX
    Former Employee - Retail Sales Consultant in Irving, TX

    I worked at Verizon full-time (more than a year)

    Pros

    Pay is great. Benefits are Great. Job is easy.

    Cons

    I had the worst boss that I have ever had in my life. His job seemed to be to make my life miserable. He made up rules without reasons just to show his power. He punished people for things they didn't do. He was a power mad micromanager.

    Advice to ManagementAdvice

    Treat your employees like human beings.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Company culture not very dynamic- resembles old pre-divestiture mentality

    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at Verizon

    Pros

    Good benefits, vacation & sick day policy generous

    Cons

    No advancement, constant layoffs, employees and management have been there so long without challenges that they act in an "institutionalized" manner

    Advice to ManagementAdvice

    Understand you have to make profit, however, should show some respect to employees and care about growth and contribution to company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon

    Pros

    Flexible schefule to some degree.

    Cons

    Commission structure and auto allowance is poor. No work life balance.

    Advice to ManagementAdvice

    none

  8.  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Pittsburgh, PA
    Current Employee - Sales Consultant in Pittsburgh, PA

    I have been working at Verizon full-time (more than 5 years)

    Pros

    Salary, benefits, bonuses and workplace maintenance.

    Cons

    Management, training, systems. Despite posing as a customer oriented company, emphasis is solely focused on micromanaging employee time to meet ridiculous metrics. Company wont invest in systems that work. Customers having to make multiple repeat callbacks to get even the simplest requests done has become the norm, not the exception.

    Advice to ManagementAdvice

    Stop blindly following the advice of your MBA's and talk to your service reps to see what's really going on with the company and how you can improve your customer's experience, employee dissatisfaction, and improve your bottom line and future of the landline business. This will also go a long way towards mitigating what appears to be an inevitable long, bitter strike in 2015 that will only hurt the company, employees, customers, and Verizon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Abysmal, derogatory, self-centered managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon full-time

    Pros

    Wonderful benefits as a long as you don't have to deal with the suspicious people within the Health Care Spending Account who try to block payment for routine services.

    Cons

    Distrustful management that encourage prompt and regular escalation if things aren't going well rather than working on issues with individuals. Blaming others is routine. There is little evidence of teaming and collaboration outside of those in upper management.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Company in Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Verizon full-time (more than 5 years)

    Pros

    Verizon pays fairly well for certain positions and benefits are great. There are certain areas in the company where people have a sense of belonging to a team or workgroup. Considering the size and global nature of the company, career opportunities should be plentiful.

    Cons

    The company is in a constant state of chaos and continues to struggle with their transition from a traditional telecommunications company to an organization that can thrive in a fast-paced, innovative and primarily mobile industry. In more In 5 years with Verizon, I had no less than 4 positions and 4 different managers. None of these were the actual position for which I was hired. Although Verizon has a well-written credo and it's often repeated by senior management, I saw very little of the credo in action when it comes to doing the right thing for employees. I firmly believe that employees are the least-valued asset within Verizon. Senior leadership is extremely well-insulated from the real world - especially in the wire line site of the business. Leadership is out of touch with employees on the front lines who are supporting clients or trying to sell products to a client base that is tremendously dissatisfied. Clients are dissatisfied with continual cutbacks in service/support, fewer available, knowledgeable resources, more self-service tools, no product innovation, and local account/support teams change at least annually. Verizon is simply not a place to thrive, to be successful and to climb the career ladder and....don't even think about enjoying your job because that simply doesn't exist in the Verizon culture. One more thing, I know of one very high-ranking Vice President who has had numerous complaints by female direct reports. Absolutely nothing was done to address the flagrant discrimination and sexual harassment from this VP. You can be assured that the "boys club" is alive and well at Verizon.

    Advice to ManagementAdvice

    Wake up! Roll up your sleeves and spend time on the front lines with a wide variety of people. You need to step outside of the insulated world of senior management. Not only do many top performers choose to leave Verizon voluntarily, but in recent months you (Verizon Senior Management) chose to eliminate hundreds of positions that were filled by highly skilled and talented people. Most of these people had a last day of employment on December 19, 2014. Merry Christmas from Verizon. This company is heartless.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Tech Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Manager in Ashburn, VA
    Current Employee - Tech Manager in Ashburn, VA

    I have been working at Verizon

    Pros

    Pay is just below MKT rate

    Cons

    RIF as a way of controlling costs, directors and higher consumed by numbers, management employees viewed as cannon fodder, turnover in some groups higher than 50%; reactive approach to external forces. Rumors rampant abt dumping TX, CA, FLA properties. Do it b/c I say so mgt philosophy, apparently the wireless scorched earth take no prisoners approach.

    Advice to ManagementAdvice

    You're where you're at b/c of the hard work and dedication of the peons you so blatantly disdain.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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