Verizon Reviews

Updated September 15, 2014
Updated September 15, 2014
2,328 Reviews
3.3
2,328 Reviews
Rating Trends

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Verizon President & CEO Lowell McAdam
Lowell McAdam
785 Ratings

Review Highlights

Pros
  • excellent pay and benefits for the type of work performed (in 183 reviews)

  • Good benefits and competetive or better salary especially the more years you have (in 209 reviews)


Cons
  • Not a very flexible working schedule to meet today's work/life balance needs (in 77 reviews)

  • Management cannot do their jobs due to idiotic Upper Management fiascos (in 78 reviews)

More Highlights

Employee Reviews

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  1.  

    Enterprise Solutions Sales Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Partner
    Current Employee - Client Partner

    I have been working at Verizon full-time for more than 8 years

    Pros

    Benefits, especially health care and matching 401K, are great.

    Cons

    Sales people are not empowered, size of the organization inhibits agility, limited investment in career development

    Advice to ManagementAdvice

    Your people are closest to your customers - Build a collaborative working environment that values their input

    Doesn't Recommend
    Neutral Outlook
  2.  

    Service provider slowly evolving into a new high tech company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon full-time for more than a year

    Pros

    The 401k plan is outstanding. If you are talented and driven you will standout at Verizon.

    Cons

    The company talent level is as high as other companies

    Advice to ManagementAdvice

    Be more willing to hear and adopt ideas from other successful companies.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Chaotic and too many managers and not enough workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nash, TN
    Former Employee - Customer Service Representative in Nash, TN

    I worked at Verizon full-time for more than 3 years

    Pros

    Salary is good, yearly bonus if you meet goals. Lots of time off allotted, Personal Time, Vacation Time. Good Training program.

    Cons

    Call Center environment has changed and no only 90 seconds between calls. Two fifteen minutes breaks in an 8 hrs shift. If you have to go to the bathroom, that time is deducted from your attendance. 75% of people on the phone are are some kind of write up. If it's that many, the people are not the problem.

    Advice to ManagementAdvice

    Be available. You can walk the floors for 20 minutes and find no one authorized to do what you need done. Supervisors disappear after Management leaves at 5pm. Really hurts morale to see 4-5 supervisors in a group discussing weekend activities when their team is on the phone call after call. Get off your butt and help out your team. The success of your team impacts your bonus!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    VES is a sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Etc  in  New York, NY
    Former Employee - Etc in New York, NY

    I worked at Verizon full-time for more than 3 years

    Pros

    Great benefits package. A well-known name in the market.

    Cons

    Constant turnover in upper management. Each takes a turn and leaves with revenues lower than when they started. Losing market share to competition because of Verizon's poor service reputation and higher prices.

    Advice to ManagementAdvice

    Stick to your knitting and focus on carrier and access services.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good and bad. A pressure cooker. No company loyalty. Inept executives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FiOS Field Supervisor  in  Norfolk, VA
    Former Employee - FiOS Field Supervisor in Norfolk, VA

    I worked at Verizon full-time for more than 10 years

    Pros

    Great compensation. Great products. Very Talented employees. Opportunities for training.

    Cons

    No Company loyalty. Managers are expendable every day. You are a hero one minute and subject to layoff the next.

    Advice to ManagementAdvice

    Return to some of the ideas of Bell Atlantic. Pride in professionalism. Get rid of the bottom feeders and back stabbers. Put people in place that will provide consistent messages to the field. Stop the infighting and cannibalism. The culture when I left was horrible. When I was laid off, no one on my entire management team called to check on me, wish me well or anything. It was strange. Good luck.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    More bad than good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Reston, VA
    Former Employee - Financial Analyst in Reston, VA

    I worked at Verizon full-time for more than 3 years

    Pros

    Annual bonus was awesome, but to stay long enough to receive it was challenging. Co-workers were quality folks and created a family type atmosphere.

    Cons

    Micromanagement...Co-workers very personable, management - not so much. Long time, old school style of management didn't work for the good people on board. The style of management created an unusual turnover rate. Had I known the annual turnover rate, I wouldn't have gone there to work. At that point in time it was over 25% annually

    Advice to ManagementAdvice

    Find fresh new faces to put in front of the customer. Keeping the hardliner, old school, style of management will certainly spell disaster (I've heard it already has).

    Doesn't Recommend
    Negative Outlook
  8.  

    Too much red tape/heavy politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Undisclosed  in  Boston, MA
    Current Employee - Undisclosed in Boston, MA

    I have been working at Verizon full-time for less than a year

    Pros

    The salary and benefits are good. Work/life balance is OK, though one group I work with enforces overtime. Most of my colleagues are brilliant. My direct manager is great.

    Cons

    Verizon treats all divisions equally, even though it should not be one size fits all. The politics and overhead of getting anything done without having a billion people sign off on it gets in the way of doing a good job. There is also an incredible amount of infighting and "us versus them" mentality, even though we are supposed to be on the same team with the same goals (make the customers happy).

    Advice to ManagementAdvice

    Get a clue about how to run Verizon Enterprise Services (software/cloud) and support the people who are killing themselves to do a good job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Pittsburgh, PA
    Former Employee - Sales Consultant in Pittsburgh, PA

    I worked at Verizon full-time for more than 10 years

    Pros

    Good benefits, great pay. Fast paced environment where if you can get into another department you will be happier and be able to utilize real life skills

    Cons

    Management continuous on your back about sales objectives, and will write you up over minor things trying to kill off the Union. Horrible middle management that are worried more about numbers than they are about the people making the numbers for them. Sweat shop mentality

    Advice to ManagementAdvice

    Look at the quality of people you have and see that most of them are high caliber treat with respect!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Decent company, many re-org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon

    Pros

    good benefit, tuition reimbursement, flexibility,

    Cons

    little advancement opportunity, many re-org, no coffee

  11.  

    No bad but not 'all that'...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Technical Staff - Systems Engineering Consultant  in  Ashburn, VA
    Former Employee - Member of Technical Staff - Systems Engineering Consultant in Ashburn, VA

    I worked at Verizon full-time for more than 10 years

    Pros

    good pay, decent training, some interesting projects

    Cons

    the corporate Windows image you are forced to use to get on the network is a nightmare; not a lot of chance for advancement as they are always downsizing; you feel like a number most of the time; they place individual contributors in very small cubes, think veal; they love to off-shore work to India or South America; they pretend to be a green company but aren't really

    Advice to ManagementAdvice

    don't put professionals into tiny cubes unless it's a sign of how much you respect/appreciate them

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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