Verizon Reviews in Silver Spring, MD

Updated October 1, 2014
Updated October 1, 2014
2,406 Reviews
3.3
2,406 Reviews
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Verizon President & CEO Lowell McAdam
Lowell McAdam
822 Ratings

Review Highlights

Pros
  • The best thing is the pay and benefits that start on your first da (in 189 reviews)

  • If your a mgmt employee there is a good deal of work life balance (in 78 reviews)


Cons
  • Lack of work/life balance attribute to high absenteeism across the company (in 87 reviews)

  • Management cannot do their jobs due to idiotic Upper Management fiascos (in 84 reviews)

More Highlights

41 Employee Reviews Back to all reviews

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  1.  

    My career with VZ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD

    I worked at Verizon full-time (more than 10 years)

    Pros

    VZ has excellent benefits. They pay for training and college education.

    Cons

    If your non-management you can not transfer employment to Fios or Wireless.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Dream job for some but not me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Silver Spring, MD
    Current Employee - Service Manager in Silver Spring, MD

    I have been working at Verizon full-time (more than 8 years)

    Pros

    Great benefits, excellent pay and ability to work from home

    Cons

    if you like to be silo'ed and are willing to compromise face-time with peers --- this is your job. I like to be in-front of people and actually have a REAL conversation vs. IMing

    Advice to ManagementAdvice

    Telework is good but need to have your team's meet more then just once a month and finally TRAIN your folks internally.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Staff Support aka Business Analyst / Project Manager at Verizon Online FIOS / DSL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Staff Consultant in Silver Spring, MD
    Former Employee - Senior Staff Consultant in Silver Spring, MD

    I worked at Verizon full-time (more than 10 years)

    Pros

    *Location independence as you are spending most of your time in email, writing and on phone calls.
    *At times there is time independence. Work hours can be controlled by you. That is when you are not on phone calls.
    *Outstanding benefits!
    *Good pay!
    *Put forth the effort and you can advance your career.
    *Stable company. Long term employment (5 years) is possible.
    *If you enjoy predictable, routine work similar to placing the round peg in the round hole, day in and day out, then you will enjoy the culture.

    Cons

    *Lots of phone calls.
    *Predictable, routine work. Each project is essentially a repeat of the first. Same conflicts, issues and mistakes as the previous 20 projects. The expectation is that you will approach each as a new. Becomes hard after the 3rd project.
    *Stock has moved sideways for a decade. Not a great investment for anyone that is more than 5 years from retirement.
    *Work Life balance is limited as the job requires 10-14 hours days 70% of the time.
    *Too much time in meetings. Mostly conference calls and sometimes face-to-face. (Introverts should consider this before applying) 50% of the meetings could be removed. However, due to the constant changes, lack of vision and communication at the senior leadership level these meetings are probably that only way to follow the chaotic environment.
    *Very reactionary culture. Senior management does not embrace new innovative ideas or technology until other companies find traction and are years ahead fully taking advantage of being first with said idea. It appears that this is caused by the their long tenures in the telecom industry. Before the Bell company breakup, before the Internet, before competition from Comcast, etc.
    *Company operates in silos. The legacy portion of the phone company (where the traditional phone lines are managed) feel like a completely separate company from Verizon Online (FIOS,DSL), Verizon Wireless (Cell Phones and Data)
    *Future is unclear as Comcast grows and others like Google find innovative ways to take market share from telcos. maybe a buyout.

    Advice to ManagementAdvice

    *Embrace innovative creative ideas.
    *Actually listen to your employees when you ask them for an opinion via surveys.
    *Churn out senior leaders with 20th century ideas from the Ma Bell days.
    *Create innovate and creative products that your customers actually want instead of what your Product Managers think that customers want.
    *Find ways to acknowledge and show your employees that you appreciate the hard work they do every day in addition to the paycheck. Just as companies are asking employees to do more with less, you should be doing more for your employees.

    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Ironically, poor communication from higher ups to new employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fiber Customer Support Analyst in Silver Spring, MD
    Former Employee - Fiber Customer Support Analyst in Silver Spring, MD

    I worked at Verizon full-time (less than an year)

    Pros

    Good training opportunities. Opportunities for overtime. Opportunities to obtain promotions quickly.

    Cons

    During the interview process I was not told I had to wait 90 days for health benefits. The attendance policy and numbers to contact people were not told to us the first day. The first day, I had a flat tire during lunch and was dinged for being late and in trouble for not letting someone know. Also the trainer was kind of abrasive, but that was no big deal.

    Advice to ManagementAdvice

    Make a checklist of logistical information new employees need to know; such as, where to park, policies, etc. Tell them during the interview about waiting for benefits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good benefits, salary, job stability not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Silver Spring, MD
    Current Employee - IT Manager in Silver Spring, MD

    I have been working at Verizon full-time (more than 10 years)

    Pros

    Good benefits and competetive or better salary especially the more years you have ... In IT for 25 years, there is room for advancing through different jobs such as programmer, project manager, release manager or program management but becoming a manager with reporting people is much harder - good work life balance most of the time unless you are a tester or developer

    Cons

    Lots of reorganizations i& budget cuts in IT lead to RIF's of good hard working people, contractors go first - atleast 2 RIF's per year... must be on important programs where funding and focus is placed...outsourcing is an issue.

    Advice to ManagementAdvice

    Overall good experience with management, more transparency is needed though

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Customer Service Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Silver Spring, MD
    Former Employee - Consultant in Silver Spring, MD

    I worked at Verizon full-time (more than 10 years)

    Pros

    The Salary is excellent
    The training is superb
    The people you work with of very friendly and helpful

    Cons

    Due to merger, management has become a terrible
    The turn over rate of supervisors is high
    It is very hard to move around in the company

    Advice to ManagementAdvice

    Go back to the old way of doing business and let the professional do what you have trained them to do, and that is provide outstanding customer service.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Not a place you want to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Silver Spring, MD
    Former Employee - IT Manager in Silver Spring, MD

    I worked at Verizon full-time (more than 8 years)

    Pros

    ZERO! Verizon Wireless people are running all of the IT function. They are incompetent and depend of vendors to do the work that should be done by internal employees. The technical skill level of the Verizon Wireless technical people and their managers is minimal at best.

    Cons

    Massive outsourcing to India is continuing unabated. Management's goal is to have over 90% of IT functions being done in India.

    Advice to ManagementAdvice

    Stop worrying about your executive bonuses based on how many people you can RIF in the United States and take care of the career employees who made the IT function one of the best. Unfortunately now thanks to your shortsightedness it is one of the worst.

    McAdam is a known union buster.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    was good but turned bad.

    Former Employee - Technician in Silver Spring, MD
    Former Employee - Technician in Silver Spring, MD

    I worked at Verizon full-time (more than 10 years)

    Pros

    great experience was gained and learned.

    Cons

    they changed things without employees consent

  10.  

    Gifted, Dedicated Employees Are Not Often Recognized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Silver Spring, MD
    Former Employee - Customer Service in Silver Spring, MD

    I worked at Verizon full-time (more than 10 years)

    Pros

    Verizon offers wonderful fringe benefits and has great programs set-up for employees.

    Cons

    Verizon management shows a total lack of investment in employee development and training. Although programs are set-up, associates are too stressed to utilize them.

    Advice to ManagementAdvice

    Verizon's top management should adopt the undercover boss theory to get a true feel for the unnecessary stress that associates face dealing with lower management personnel, who offers no sense of leadership due to working in fear of the next management RIF. Hopefully, one day, Verizon will recognized how valuable the hard-working, front-line employees have been and truly are to the company as a whole.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    fast paced and productive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cable Splicing Technician in Silver Spring, MD
    Former Employee - Cable Splicing Technician in Silver Spring, MD

    I worked at Verizon full-time (more than 10 years)

    Pros

    challenging, problem solving, good pay and benes

    Cons

    none very satisfying career. enjoy the environment

    Advice to ManagementAdvice

    would like to be rehired as a cable splicing technician

    Recommends
    Positive Outlook
    Approves of CEO

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