Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Reviews in Bellevue, WA

Updated December 10, 2014
Updated December 10, 2014
3,242 Reviews
3.3
3,242 Reviews
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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,576 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Highlights

50 Employee Reviews Back to all reviews

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  1.  

    Verizionwireless is a good company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Services Representative in Bellevue, WA
    Former Employee - Senior Financial Services Representative in Bellevue, WA

    I worked at Verizon Wireless

    Pros

    Great Benefit
    Competitive Pay
    Recognition
    Fun people to work with

    Cons

    Some Managers do not know what needs to be done
    Initial Hours
    Some Rude Customers

    Advice to ManagementAdvice

    Promote within is great but if there is more qualified newer employees, make room for them to excel and move up.

    Recommends
    Positive Outlook
  2.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Verizon Wireless

    Pros

    Nice pay check once you advance up in the company.

    Cons

    Management that is more interested in you brown nosing instead of doing their jobs.

    Advice to ManagementAdvice

    Stop shafting your employees to make and keep a buck.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Very good company to start with and gain some experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales Operations in Bellevue, WA
    Current Employee - Business Sales Operations in Bellevue, WA

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Verizon is a very good employer, they ask for feedback on their policies and management a lot.
    - Stability
    - Very good benefits and PTO
    - Tuition Assistance
    - Upward mobility

    Cons

    With every company there are some cons
    - Over the years it seems their pay has been dropping and is now at times below industry average
    - Lack of communication between departments
    - Employee focus and engagement is lower

    Advice to ManagementAdvice

    Depends on your manager but most do not have good career advice or help you with finding your way through this very large company. There are career opportunities if you are willing to move, if not they are limited.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good Benefits and Trainings, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Government Account Executive in Bellevue, WA
    Former Employee - Government Account Executive in Bellevue, WA

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Benefits and training were comprehenive and well-run. I had a good manager who supported growth and that is key.

    Cons

    You can potentially get a bad manager, (there are many), and it can change your whole perspective on your work life. The office culture is very quiet and isolating.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Former VERIZON WIRELESS Call Center Rep here too!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    The training when i was there was quite good!The health and vision benefits are decent. The pay is okay. There are different shifts offered and seniority has first choice (the good news is that you can achieve seniority within a short span due to turnover).

    Cons

    The health and vision benefits are decent. Leave and disability seem good, until you try to use them.If you try to use disability, you will learn that claiming disability can possibly cost you your job and you may have to pay it back even if you were initially approved, they can change their mind. If you take any leave or vacation time then you will find it difficult to make your "goals." If you like a LOT of stress this may be the job for you! You will be monitored and micro-managed at every move you make. You will have to decide if the stress is worth what you are being paid. There are a LOT of people that work at VERIZON that are medicated, in one form or another. There is no such thing as work/life balance. NEVER trust anyone!

    Advice to ManagementAdvice

    Stop looking at employees as replaceable, as just a number. If a business is going to grow and be successful then both your customers and your employees need to be happy. I am not suggesting allowing employees to "chat" endlessly but I am suggesting that when you have customers that require more assistance than a 3 minute call can accomplish that the employee is not "punished" for helping them, instead of rushing them off of the phone. Customers know that that is what is going on!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    BSC Account Co-ordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BSC Coordinator in Bellevue, WA
    Former Employee - BSC Coordinator in Bellevue, WA

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    Awesome company to work for. They really care about their employees. Great pay increases every year and bonuses.

    Cons

    There are none. They are a great company to work for.

    Advice to ManagementAdvice

    No complaints from me. They care about their employees.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great Place to Work....if you get a job here don't ever leave!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Bellevue, WA
    Former Employee - Supervisor in Bellevue, WA

    I worked at Verizon Wireless full-time (more than 8 years)

    Pros

    Fantastic culture and they really do everything possible to maintain a wonderful reputation. They really care about their employees.

    Cons

    Extremely competitive industry. Once you make it off the front line its extremely difficult to get promoted. If you are willing/able to move anywhere in the country at anytime that does make it a little easier and they are typically great about offer relocation assistance in many situations (but not always)

    Advice to ManagementAdvice

    This company really invests in their leadership (really they invest in all employees.) While the base pay is not all that great, the benefits, bonus and training they provide does help to make up for it some :)

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Amazing benefits, decent pay, great culture and nice facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    The benefits are endless and the training is amazing. They pay you well, offer over time and give you recognition for hard work. The managers are all leaders, have great skills and every manager I had was amazing. This place truly breeds excellence as corny as that sounds.

    Cons

    High stress calls but they pay you well. Requesting time off is so impersonal and I tried to get my wedding day off which happened to be on Labor Day weekend, but I was denied because of seniority. This was 10 months in advance and you do this at the beginning of the year, but I was told to "just call in sick".

    Advice to ManagementAdvice

    Change the time off requesting slightly. Still keep the seniority, but make certain categories higher priority. For example, weddings, birthdays and graduations should be higher priority than simple vacation time. Family is more important than play time.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Not Airtouch for sure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Bellevue, WA
    Former Employee - Senior Analyst in Bellevue, WA

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    yearly bonus , good benefits

    Cons

    lack of career progress, closing lots of call centers to save $$ ,

    Advice to ManagementAdvice

    there is a lot of talk about jobs and moving up the ladder but the problem is if you are a rep on the phone and you want to be a reporting consultant there is no way to get the skill sets listed for the job unless you already had them , they would want for example 3 years Excel VBA and you don't have it . In the past front line folks used to work on "special projects" to get that other skill set. And it was great process , there are high upper management people who started out on the phones but that was then and if those same people started over they would never have had the chance to move up.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Pay and incentives, challenging culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    Advancement opportunity
    High pay
    Depending on what team you're in, good co-workers
    Generous yearly bonus
    Amazing benefits overall
    401K Match outstanding
    Wireless industry that is continuously growing and thriving

    Cons

    Cut throat
    Unprofessionalism, many people in leadership roles lack formal and common sense education
    Intense and extremely high pace
    Retail is the main source of income for the company so its really a retail type culture and environment even for those not in a retail role
    No work life balance
    High stress

    Advice to ManagementAdvice

    Don't move people into leadership roles unless they have formal education in addition to performance. Performance only creates a cut throat and insecure leadership work force and that just hurts everyone. That industry is too intense and growing too quickly to get hurt by creating this environment.

    No opinion of CEO

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