Verizon Wireless Reviews

Updated June 18, 2015
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
4 Ratings

Pros
  • Good pay and benefits when you are not chastised for using them (in 205 reviews)

  • Great benefits from the company for health insurance (in 616 reviews)

Cons
  • Not a lot if "work life balance" (in 328 reviews)

  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 91 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Experience Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experience Specialist in Cincinnati, OH
    Current Employee - Experience Specialist in Cincinnati, OH

    I have been working at Verizon Wireless full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Company to work for

    Cons

    Work schedule and hours are miserable

    Advice to Management

    Try to make your retail employees happier, maybe the good ones will stick around longer.


  2. Solutions Specialist

    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Verizon Wireless (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefits, uniforms, casual environment, discounts, tuition reimbursement

    Cons

    upper level management, constant changes to selling practices, very hard for growth

    Advice to Management

    Find a better pay structure and ways of recognition on scorecards


  3. Good Days and Terrible Days

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Cincinnati, OH
    Current Employee - Solutions Specialist in Cincinnati, OH

    I have been working at Verizon Wireless full-time (Less than a year)

    Pros

    - Great Benefits
    - Great Discounts

    Cons

    The hours are atrocious. There is no work/life balance at all. If I need to go to the doctor, I have to do it on my off day, or my "weekend". Usually can get one weekend off a month if you request off for it. Having two shifts, opening and closing, would be so much better than working crazy hours every day. My schedule usually looks like: M 8:45-6:15, T 10:30-8, W 9:15-7:15, TH 12-9, F 7:30-6:45, S 11-8, SU 10:45-6:30. Also include an extra 30 min every 8 o'clock shift.

    Second complaint. The management is way too obsessed with numbers vs. caring about their employees. Every transaction is questioned, every customer should have "_____", Why aren't you selling this... It makes going to work extremely stressful and I in no way look forward to it. The fact that we have to say certain things to every customer and recite to our managers what we learned about every customer can get tedious. Not every customer is going to want to stand around and listen to a sales pitch when they're trying to pay their bill. It just makes me feel uncomfortable and stressed when taking a customer, a.k.a. my job.

    Advice to Management

    Try not to make your employees feel so hesitant to help a customer. We want to make money just as much as you do, we don't need a lecture on it every customer, we do our best.

    Provide better life/work balance. Better hours is necessary for our sanity.

    Give more advice on how to do the things you expect from us, instead of just telling us to go do it.


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  5. Solutions Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Cincinnati, OH
    Current Employee - Solutions Specialist in Cincinnati, OH

    I have been working at Verizon Wireless full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Compensation is great considering the work.

    Cons

    Work/life balance isn't too great. Constant change

    Advice to Management

    Develop employees more


  6. solutions specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Cincinnati, OH
    Current Employee - Solutions Specialist in Cincinnati, OH

    I have been working at Verizon Wireless

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    good pay if you put in the effort and good benefits, managable qoutas and goals, quaterly bonuses as well

    Cons

    retail hours make it hard to have a work life balance, managers are forced to micromanage sales reps

    Advice to Management

    less micromanagement


  7. Great benefits, but treatment for those benefits sometimes isn't worth it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Cincinnati, OH
    Current Employee - Customer Experience Specialist in Cincinnati, OH

    I have been working at Verizon Wireless full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    401k benefits
    Health Insurance top notch
    College reimbursement program
    Able to travel to any state with being able to transfer job

    Cons

    Terrible scheduling
    Never have weekends off
     If you have kids forget about seeing them much.
    Black out dates for holidays

    Advice to Management

    Stop playing favoritism everyone has a life also.


  8. Salesperson

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Cincinnati, OH
    Former Employee - Retail Sales Representative in Cincinnati, OH

    I worked at Verizon Wireless full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Commission discounted cell phone plan

    Cons

    Slow traffic, had to sell the news products not the best.

    Advice to Management

    Promote within


  9. Overall package of incentives worth while for the job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Cincinnati, OH
    Former Employee - Business Account Executive in Cincinnati, OH

    I worked at Verizon Wireless full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    As a company the benefits & compensation packages offered to employees is far better than the majority of other companies looking for employees.

    Cons

    Employees are not valued and they are over worked and under paid for their contributions.

    Advice to Management

    Focus on growing and keeping employees that have investments within the company and that the company has invested in. Employees are people that do not like to be used and abused, but rather appreciated and felt as if they are needed.


  10. Horrible hours and constant changes to commission.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Verizon Wireless Retail Sales Representative in Cincinnati, OH
    Former Employee - Verizon Wireless Retail Sales Representative in Cincinnati, OH

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Good benefits and decent money

    Cons

    Verizon should just do away with commission. They keep changing it to pay you less and less.


  11. Great Company, Low Pay Raises when promoted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Cincinnati, OH
    Former Employee - Systems Engineer in Cincinnati, OH

    I worked at Verizon Wireless full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great People to work with
    Plenty of opportunities to grow
    Best Technology

    Cons

    Low Raises when being promoted

    Advice to Management

    Don't short changes those that work hard and get promoted



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