Verizon Wireless

www.verizonwireless.com
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Verizon Wireless Reviews in Columbia, SC

Updated February 23, 2015
Updated February 23, 2015
26 Reviews
2.5
26 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Verizon Wireless President & CEO Daniel Mead
Daniel Mead
26 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Highlights

26 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Verizon Wireless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in Columbia, SC
    Current Employee - Analyst in Columbia, SC

    I have been working at Verizon Wireless

    Pros

    Great benefits Leading in telecom industry. Great staff over all good place to work.

    Cons

    Streamlining processes every year. They are very Numbers driven and forget about customer satisfaction at times.

    Advice to ManagementAdvice

    Be more engaged with your peers and subordinates.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great job, can be stressful with all the requirements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Elgin, SC
    Current Employee - Customer Service Representative in Elgin, SC

    I have been working at Verizon Wireless

    Pros

    Great work/life balance. I was told before working here that the work life balance socks but it's not bad at all...great schedules but of course your schedule depends on your rating compared to the whole call center and your attendance. Pays for school. Great insurance. Discounts on cars, trips, hotels, food, and of course phone bill. Plenty of room for progression within the company.

    Cons

    Talking all day on the phone, never knowing what you're going to get. Have to be able to adapt quickly to change, such as competitive rates offered by competitors, sometimes it's hard to paint verizon prices in a good light but your jobs is just offer and do what's required. Can't save everyone, but too many disconnects counts against you.

    Advice to ManagementAdvice

    Great job, continue to come up with better plans and being able to compete. There's some people that care more about the price than the dependability, which is crazy but it is the way of the world. I have to move to GA and the only option so I have is to work at T-Mobile call center :-( or the store....unless I move to Atlanta. More call centers please.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Worked me almost to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Pro in Columbia, SC
    Current Employee - Customer Pro in Columbia, SC

    I have been working at Verizon Wireless

    Pros

    Good salary but not worth it for the stress
    Cell phone bill half price
    Benefits are great

    Cons

    Rigid schedule
    Management and HR are notorious for being misleading and have no idea what employees are dealing with
    Advancement is limited

    Advice to ManagementAdvice

    Please understand that the employees are people and everything can not be handled by free cookies. I became disabled working for Verizon and the management had the nerve to write me up for excessive absences. I have cancer. They have no heart.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Only Care About Profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Elgin, SC
    Current Employee - Customer Service Specialist in Elgin, SC

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    The Bribes aka Benefits were a great incentive to keep people at their miserable company.

    Cons

    Their prices are unreasonably high and you're stuck defending it when customers call you out on it everyday.

    Human Resource looks out for Verizon's interest. Good luck even getting a meeting with them and if you do they may laugh in your face (literally this happened) at your pitiful problems they could care less about.

    The standards and measurements that Verzion places upon reps head makes the job more stressful than it needs to be. You could do your best but if you get unlucky with hateful customers who rate you low in surveys you could potentially lose your job.

    Turn over is high at this place due to the stress. And everyone from managers to new reps will tell you they hate the phones.

    Advice to ManagementAdvice

    Lighten up on the performance measurements and lower your prices. You guys have an economy of scale and are able cut your prices unlike the other companies. And by lowering your prices even more customer will come and make up for the lowered pricing because everyone knows Verizon has good coverage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Worst job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Columbia, SC
    Current Employee - Anonymous in Columbia, SC

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    I've been working for the company for 10 years and the only pros I can think of are salary and benefits.

    Cons

    This has been the worst job experience I have had but until recently the salary is what kept me there. People in the company call our building the circus. There is no structure, consistency, accountability, respect, or a sense of leadership. No one shows any type of intelligence in my building which is sad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Customer care

    Current Employee - Customer Care in Columbia, SC
    Current Employee - Customer Care in Columbia, SC

    I have been working at Verizon Wireless full-time (more than 10 years)

    Pros

    Great pay and Great benefits

    Cons

    Verizon wireless Leadership hard to deal

    Advice to ManagementAdvice

    Think about your unhappy employees

  8. 1 person found this helpful  

    It is an experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Columbia, SC
    Current Employee - Senior Customer Service Representative in Columbia, SC

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    benefits, pay, and that is it.

    Cons

    scheduling, no work/life balance, inconsistent management,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Tech coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Coordinator in Columbia, SC
    Current Employee - Tech Coordinator in Columbia, SC

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    pay, yearly bonus and raises

    Cons

    schedules, selling things, surveys , work/ life balance is non existent

    Advice to ManagementAdvice

    Create a better work/life balance for your employees it will help the morale.

    Doesn't Recommend
    Negative Outlook
  10.  

    Opportunities to advance if you are willing to work hard and kiss ass.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate in Columbia, SC
    Current Employee - Customer Service Advocate in Columbia, SC

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Great Benefits, Great options for growth

    Cons

    Management has favorites and what you are and aren't supported in doing can change from one minute to the next.

    Advice to ManagementAdvice

    Be consistent and fair to everyone.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Customer Service Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Elgin, SC
    Former Employee - Anonymous Employee in Elgin, SC

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    Good training program for reps and supervisor. Bonus/short-term incentive. Pretty decent benefits. Job security as long as you are not caught with "your hand in the cookie jar" as far as inappropriate relationships with other employees.

    Cons

    Unprofessional atmosphere with a lot of drama. Can be political as far as getting into certain positions.

    Advice to ManagementAdvice

    Stop sleeping with the reps and other members of management and just do your job! Also, make sure that there is a balance between what you do for reps and what you do for mid-level management. Don't always be so rep-focused. They get a lot already.

    Doesn't Recommend
    Approves of CEO

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