Verizon Wireless
3.3 of 5 2,269 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

3.3 2,269 reviews

                             

75% Approve of the CEO

Verizon Wireless President & CEO Daniel Mead

Daniel Mead

(1,083 ratings)

63% of employees recommend this company to a friend
2,269 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Large corporation with competitive pay and benefits package that leads the wireless industry"
    in 128 reviews
  • "They offer great benefits - full health insurance from day 1 - no probation period"
    in 424 reviews
Cons:
  • "Work life balance isn't there for the retail environment"
    in 180 reviews
  • "Women have to fight to get promoted, No work life balance, always looking for ways to fire you"
    in 53 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • No Opinion of CEO

1 person found this helpful  

Great Benefits, Hight Stress, redundant work.

Retail Sales Representative (Former Employee)
New York, NY

I worked at Verizon Wireless full-time for more than 3 years

Pros-great benefits
-top class sales training
-flexible schedule
-will make many friends
-half off your monthly bill
-lots of contest for extra money (but will be taxed for it)

Cons-stressful environment
-"buddy system" management (everyone knows each other so beware of complaining to HR)
-OT is pretty much necessary
-Commission structure is constantly changed (and each time it is commission checks gets smaller and smaller.
-micromanagement heaven
-to climb it's more important to be visible than to work hard (I.e a lot of emailing "to the team" while ignoring customers)

Advice to Senior Management-Kill the management buddy system
-improve commission structure to keep employees motivated
-award loyalty
-be more realistic about Kpi's
-be more innovative with plans and more aggressive about new technology oppurtunities.

Yes, I would recommend this company to a friend

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Part of the family

Retail Sales Representative (Former Employee)
Phoenix, AZ

I worked at Verizon Wireless full-time for more than a year

ProsThe camaraderie among team members is phenomenal, tons of room for growth and encouragement to do so, many opportunities for professional development, consistent experience across the company, room for mobility, tuition assistance

ConsExtremely demanding, typical commissioned sales environment, inconsistencies in customer care vs. company profit, basically what you would expect in a multi-million dollar corporation

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Disapproves of CEO

 

Global Enterprise Advisor

Global Enterprise Advisor (Current Employee)
Wallingford, CT

I have been working at Verizon Wireless full-time for more than 10 years

ProsFlexible schedule, insurance benefits, growth opportunities.

ConsRelocation outside of Connecticut.

Advice to Senior ManagementListen to feedback and less micromanagement.

Yes, I would recommend this company to a friend

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Great pay and benefits.

Retail Sales Representative (Former Employee)

I worked at Verizon Wireless full-time for more than 3 years

ProsYou can make a very good income and they have excellent benefits from day one. Large company so there are always positions open if you are willing to move.

ConsRetail hours! Stores are open until 8 or 9 in the evening and you must work almost every weekend. (I once went 9 weeks without a weekend day off.) Stores are also open on many holidays (Memorial Day, Labor Day, July 4th, New Year's Eve and day). A LOT of emphasis is put on KPIs (Key performance indicators) management can be very negative if you or coworkers are not meeting the goal.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Nice place to work!!

Software Engineer (Current Employee)
New York, NY

I have been working at Verizon Wireless part-time for more than 8 years

ProsGreat pay, great people! Love the work environment.
The camaraderie among team members is phenomenal, tons of room for growth and encouragement to do so, many opportunities for professional development, consistent experience across the company, room for mobility, tuition assistance

ConsDifficult to move up in this position.

Yes, I would recommend this company to a friend

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Awesome company, sad I had to go

Retail Sales Representative (Former Employee)
Watertown, NY

I worked at Verizon Wireless full-time for more than 3 years

ProsVerizon is a fantastic company to work for! As a member of the retail team, you get phenomenal benefits such as a company phone, health and profit sharing options. There are great incentives such as: Commissions, contests and award programs. Energetic and fun.

ConsIf you're not competitive or into commission structure, this is not the job for you. Quotas change constantly and are raised higher and higher. YOu are expected toreach all goals or you will be cut quickly, which is expected in any fast paced sales job.

Advice to Senior ManagementManagement where I worked were great, no complaints.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to work in and learn about new technology, very results oriented and demanding 24/7 always on culture.

Senior Member of Applications Staff (Current Employee)
Hilliard, OH

I have been working at Verizon Wireless full-time for more than 10 years

ProsChallenges and change are constant, new technology and people make it a great place to work.

ConsTop down results oriented management that is focused on their personal career not always the best actions for the team or the company.

Advice to Senior ManagementTreat your employees better by actually caring about their work and their opinion. Set priorities and expectations and delegate to people the authority to make the changes necessary to treat the customer right.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Customer Service

Anonymous Employee (Current Employee)

I have been working at Verizon Wireless part-time for less than a year

ProsGreat training program and a great atmosphere.

ConsDifficult to move up in this position.

Advice to Senior ManagementListen to suggestions.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Tons of opportunity, work hard and get rewarded!

Manager (Current Employee)
San Francisco, CA

I have been working at Verizon Wireless full-time for more than 10 years

ProsGreat benifits day one. Tuition reimbursement up to 8 grand a year! Annual bonus and merit increase every year i've been employed.

ConsNone. Being mobile makes promotions more easily attainable, but that is your choice!

Advice to Senior ManagementKeep the vision! Technology is ever changing and I look forward to being apart of that change at VZW!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Nice benefits

Loyalty and Retention Representative (Former Employee)
Alpharetta, GA

I worked at Verizon Wireless full-time for more than a year

ProsMedical benefits, tuition reimbursement, discount on phone service, potential for career growth

ConsIt is hard to get out of the call center without relocating to another state first. The pay was not high enough for the distance I was traveling. I hear they starting rate is higher now though.

Yes, I would recommend this company to a friend

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