Verizon Wireless
3.3 of 5 2,270 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Reviews in Murfreesboro, TN

Updated Jan 17, 2014
All Employees Current Employees Only

4.0 6 reviews

                             

100% Approve of the CEO

Verizon Wireless President & CEO Daniel Mead

Daniel Mead

(3 ratings)

100% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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Great place to work

Senior Customer Service Representative (Current Employee)
Murfreesboro, TN

I have been working at Verizon Wireless full-time for more than 5 years

ProsGreat pay great benefits great people. Leading telecom provider who is customer oriented. Provides great cellular service. Excellent place to work for people oriented people. opportunities to meet people from all walks of life.

ConsStickler on time and attendance ...if you can't be early or have a problem going to work don't bother applying ...you won't be there long. Depending on the job..no ability to use personal judgement when helping customers

Advice to Senior ManagementProvide employees more chance to think outside the box

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Good compensation & benefits, you will earn every penny

Tech Support Representative II (Current Employee)
Murfreesboro, TN

I have been working at Verizon Wireless as a contractor for more than 3 years

ProsGood starting pay. Easy to move up the first few ladder rungs (I.e. Rep to senior rep, tech support to tech 2). Health benefits start on day one. Extensive training (you will need every second of it). Hiring in a flabby job market/economy.

ConsBeing on the phones for VZW is a highly stressful job. I've worked in the call center industry for fifteen years and have never felt pressure like this. Everything but your heart rate & pulse ox is monitored & judged. Company expectations extremely high. Resources are difficult to use & understand. You will be on antidepressants & blood pressure meds within 2 years of taking the job.

Advice to Senior ManagementFor God's sake raise the service levels. If we had a chance to breathe between calls, morale in the call center would soar & employees would have a better chance of forming friendships & a feeling of community. Look around. People don't smile at each other, don't even notice you walking by. Fix the frickin' heating & air system, if every employee is wrapped in a blanket & people are actually wearing fingerless gloves, IT MIGHT BE TOO CHILLY.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sr. Customer Service Rep

Senior Customer Service Representative (Former Employee)
Murfreesboro, TN

I worked at Verizon Wireless full-time for more than 5 years

ProsGood working environment , easy to move up

ConsHard to get time off, quality scoring is sometimes unfair

Yes, I would recommend this company to a friend

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Senior Customer Representative

Senior Customer Service Representative (Former Employee)
Murfreesboro, TN

I worked at Verizon Wireless full-time for more than 5 years

ProsExcellent benefits, great medical, dental and other perks home loans, car loans, travel discounts, flexible work schedule

ConsHigh pressure, fast paced environment if you are not willing to embrace change this is not the job for you.

Advice to Senior ManagementMore support from some management.

Yes, I would recommend this company to a friend

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Sr. Rep

Customer Care Representative (Former Employee)
Murfreesboro, TN

I worked at Verizon Wireless full-time

Prosexcellent pay and benefits, and incentives

ConsSupervisors a trained to assume that the caller, customer will have to call back and can affect your coaching for the moth with failed calls, even though the caller said you addressed everything that they needed.

Advice to Senior ManagementManagement is great!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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GREAT place to work!

Customer Service Representative (Former Employee)
Murfreesboro, TN

I worked at Verizon Wireless

ProsBenefits, pay, leadership, advancement opportunities, educational benefits to advance skills and career.

ConsStarting off have to be willing to work un-traditional hours

Advice to Senior ManagementKeep doing what your doing!

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Verizon Wireless reviews and ratings in Murfreesboro, TN — including employee satisfaction and approval rating for Verizon Wireless CEO Daniel Mead. All 6 reviews posted anonymously by Verizon Wireless employees.