Verizon Wireless

www.verizonwireless.com
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Verizon Wireless Reviews in Philadelphia, PA

Updated September 21, 2014
Updated September 21, 2014
14 Reviews
3.0
14 Reviews
Rating Trends

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
14 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Highlights

14 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Use them as a stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Philadelphia, PA
    Current Employee - Retail Sales Representative in Philadelphia, PA

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    Great benefits, access to the latest cell phones, nice perks

    Cons

    No work/life balance, hard to get a commission, some managers micromanage everything, and operations too

    Advice to ManagementAdvice

    Help reps close the sales with manager incentives, pay alternate upgrades

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Philadelphia, PA
    Current Employee - Business Account Executive in Philadelphia, PA

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    The benefits are solid and there is opportunity to move up in the company. Moving across different channels is also an option.

    Cons

    The compensation plan has been cut several times over the last couple of years. Tenured employees are making much less money then they have in the past.

    Advice to ManagementAdvice

    Keep compensation plans competitive to retain talent.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good Pay but can be stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Philadelphia, PA
    Current Employee - Retail Sales Representative in Philadelphia, PA

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    plenty of room for afvancement

    Cons

    retail hours suck and there are tons of metrics to hit

    Advice to ManagementAdvice

    don't harass your reps

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    If you don't mind not having a life outside of working then this is the place for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Philadelphia, PA
    Current Employee - Business Account Executive in Philadelphia, PA

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    Decent salary, benefits are good

    Cons

    Sales expectations are excessively high and managment can either make or break your work experience. Though you have Vacation time allowance, it is impossible to take that time off if you want to even come close to your monthly sales expectation

    Advice to ManagementAdvice

    Do the job before trying to be a manager. Be realistic about the goals set for each territory. You can only leverage an increase in price of services if the network actually works. You sit in the ivory tower yet have no clue what it's like to be in the trenches. Whoever sets the goals has absolutley no idea what the true opportunity or lack of opportunity is in the territory.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Worked with Verizon Wireless for 16 years. Very good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Philadelphia, PA
    Former Employee - Trainer in Philadelphia, PA

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    Growth, benefits, tuition assistance, culture.

    Cons

    I have nothing for cons

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Built network

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MTSO Manager Network Operations in Philadelphia, PA
    Former Employee - MTSO Manager Network Operations in Philadelphia, PA

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    Excellent locations, people and solid understanding of wireless marketing, principles and technology second to none. They have made corrections to identify some critical challenges and made changes.

    Cons

    maybe some older hired employees abused power, and abused substances and the law. Unknown by upper management.

    Advice to ManagementAdvice

    Understanding change is good , Being different is good, embrace new ideas, family is important, making things work and meeting due dates.

    Positive Outlook
    Approves of CEO
  8.  

    Started good but no weekends off and commission structure is getting worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    Being able to work around the latest technology.

    Cons

    Managers more strict and quotas get higher and higher.

    Advice to ManagementAdvice

    Find a better way to motivate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    The most TOXIC company I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Philadelphia, PA
    Former Employee - Retail Sales Representative in Philadelphia, PA

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    Benefits
    Benefits (trying to fill the 20 word minimum)

    Cons

    High sales quotas and sales metrics
    Inept and verbally abusive managers are protected by upper management as long as their sales numbers are met.
    Retail work schedule; close store one night - open store next day; work on holidays
    Lousy work/life balance

    I have never worked for a company as toxic as this one. Since the cell phone market is saturated, Verizon now focuses on accessory sales. I had to pummel customers with unwanted accessories trying to meet sales metric requirements. If customers refused then they were offered a bill credit which essentially made the accessories free. Screwed up way to meet sales numbers. The management is a lot to be desired. They rule by fear and intimidation and constantly threaten your job. I had one store manager berate her staff in front of customers. Atmosphere at this store was so heavy that it was felt by customers as they walked in. There was no joy in this job - I hated every minute of it but stayed on to take advantage of their education assistance program and earned my degree. I left shortly thereafter.
    This company hooks you in with a good salary and great benefits but your work/life balance suffers as a result. The stress of trying to maintain ever changing monthly sales quotas and sales metrics along with KPI's will burn you out quickly. I highly recommend looking for a position outside of the retail sector - it is not worth your health or your sanity.

    Advice to ManagementAdvice

    Identify and get rid of the bullies that pose as managers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Retail Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Philadelphia, PA
    Former Employee - Retail Sales Representative in Philadelphia, PA

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    The company has Great Benefits

    Cons

    To much Excessive Micro managing by Sr. Management.

    Advice to ManagementAdvice

    Hourly reports are to excessive

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    From great to good to just another employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Philadelphia, PA
    Current Employee - Account Manager in Philadelphia, PA

    I have been working at Verizon Wireless full-time (more than 10 years)

    Pros

    Excellent 401k match. Excellent tuition assistance. Good benefits for health and dental, time off etc. Work environment can be ok.

    Cons

    Most of what I have read in other reviews are very true company wide. Quota is set intentionally high to regulate labor costs rather than reward positive results.

     Operations is disorganized to the point that you cant get a straight answer to most issues; often you get the wrong answer, it takes too long or sent in a circle of people saying "someone else" handles that. Decisions made in cubicles rarely make sense in the field.

    Rubbing elbows with the "right people" is more important than your contribution to the business.

    HR doesn't resolve issues, they just make them "go away".

    Advice to ManagementAdvice

    Happy salespeople are good salespeople. Sales compensation and perks have decreased severely over time.

    Operations is a mess; time for serious untangling and simplification.

    Our culture has been bastardized. Corporations should be a meritocracy to maximize results, not cronyism.

    Recommends
    Negative Outlook
    Disapproves of CEO

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