Verizon Wireless Reviews

Updated July 6, 2015
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3.4
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Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
1,902 Ratings

Pros
  • Good pay and benefits when you are not chastised for using them (in 205 reviews)

  • Great benefits from the company for health insurance (in 616 reviews)

Cons
  • Not a lot if "work life balance" (in 328 reviews)

  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 91 reviews)

More Pros and Cons

4,018 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (89)

    Rewarding but demanding place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY

    I have been working at Verizon Wireless full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.


  2. Helpful (1)

    Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, Fast pace and Fun work environment

    Cons

    No work life balance and goals are a little high


  3. Operations For 5+ Years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator - Operations in Hilliard, OH
    Current Employee - Coordinator - Operations in Hilliard, OH

    I have been working at Verizon Wireless (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having been on the operations side of things, my view has been different than most.
    There's good pay with decent yearly increases, a lot of opportunities if you're a good worker, fantastic benefits.

    Cons

    Relocation is the best way to move up quickly. Restructuring can easily elimination/make redundant a job.


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  5. Helpful (1)

    Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Expert APR in Wallingford, CT
    Current Employee - Technical Support Expert APR in Wallingford, CT

    I have been working at Verizon Wireless full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, benefits, co-workers, training, culture

    Cons

    Available shifts, unable to disconnect from rude customers


  6. Customer Relations Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Advocate in Irvine, CA
    Former Employee - Customer Relations Advocate in Irvine, CA

    I worked at Verizon Wireless full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You can move up the leader if you go above and beyond service, the company takes care of their people.

    Cons

    If you're just going to work in order to collect a paycheck then you will not least very long at Verizon Wireless.


  7. Customer Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate
    Current Employee - Customer Advocate

    I have been working at Verizon Wireless full-time (Less than a year)

    Pros

    Company has competitive benefits and you can progress in your career.

    Cons

    Being tethered to a desk all day is very hard for someone who is used to moving around a lot a work.


  8. Helpful (1)

    Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Trainer in Aurora, CO
    Former Employee - Sales Trainer in Aurora, CO

    I worked at Verizon Wireless full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong and stable company.
    Opportunity for advancement if you hit your numbers.
    Even more opportunities if you are mobile and have the ability to relocate.
    There are some awesome people there, you just have to get past the corporate egos.
    Pay wasn't great. But the benefits are OUTSTANDING, I got my Master's degree for free.

    Cons

    Corporate bureaucratic environment
    Huge company, you are just a number.


  9. Solution Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Bronx, NY
    Current Employee - Solutions Specialist in Bronx, NY

    I have been working at Verizon Wireless (More than 3 years)

    Pros

    Good salary from Verizon company

    Cons

    Job out of my speciality


  10. Helpful (1)

    Solution Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Hawaiian Gardens, CA
    Current Employee - Sales in Hawaiian Gardens, CA

    I have been working at Verizon Wireless full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pays for performance. Plenty of opportunities to earn extra income. Great career opportunities. Embraces diversity. Variety of jobs available. Somewhat easy to move in the organization. Change energizes us.

    Cons

    It can be difficult to balance work and life in retail. Occasionally you get stuck under a person who has been stuck in there position for over 15 years and don't mind holding you back.

    Advice to Management

    You need to do a better job utilizing your educated front line. What was the point of only hiring people with college educations for retail positions if your not going to empower them to make the organization stronger.


  11. Helpful (1)

    Great Place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supv, Tech Support in Southfield, MI
    Former Employee - Supv, Tech Support in Southfield, MI

    I worked at Verizon Wireless full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There were a lot of pros to working for Verizon. Endless job opportunities was one of them. They had depts in marketing, customer service, sales or other depts. Also they had shadowing programs that would let you try out one of the depts. for a day and share results with your peers. Endless trainings! I started as a customer service rep and through company sponsored trainings, I was able to become a supervisor. In those trainings was taught a lot about how to effectively and lawfully manage employees. After my call center closed in 2012 I had a lot of skills to take back in to the job market and ever since then I have never had problems with finding excellent jobs. In fact because of the experience and education I received while working here, I've had my pick of some excellent career opportunities and numerous recruiters leaving voicemails seeking my experience. This Company also invests a lot of money in modernizing its systems in the call center, as well as additional product trainings. Corporate culture always made me feel like I was working for the best in the industry. We had a lot of company sponsored events which also taught be able teamwork and leadership.

    Cons

    While my review of the pros is glowing,There a few cons. Everything you did or said in the call center was pretty much recorded. The elevators were recorded too. It was a demanding environment. Failure to meet metrics was not acceptable. Every metric not meeting required a massive in depth story. It can be stressful sometimes. In relationship to compensation Verizon is a little bit behind, more so since everyone in the call center is partially a revenue generating employee. Employee benefits were amazing! Lots of PTO options too! Executives at VZW were thinking years ahead and were steering the company in the right direction.

    Advice to Management

    Good culture. I always felt like I was #1 in the industry and I loved working for you.
    Leave some of the big brother tactics behind.
    Pay your supervisors more. I have less stress at my current job and making way more at the same job level as a frontline manager in the same area.
    Thanks for the development!



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