Verizon Wireless Reviews

Updated July 28, 2015
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3.4
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Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
1,971 Ratings

Pros
  • Good pay and benefits when you are not chastised for using them (in 205 reviews)

  • Great benefits from the company for health insurance (in 616 reviews)

Cons
  • Not a lot if "work life balance" (in 328 reviews)

  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 91 reviews)

More Pros and Cons

4,137 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (98)

    Rewarding but demanding place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY

    I have been working at Verizon Wireless full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.


  2. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, salary, teamwork, bonuses, and coworker

    Cons

    None to speak of at this time.

    Advice to Management

    Keep up the good work


  3. Helpful (2)

    retail sales rep/solutions specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Pittsburgh, PA
    Current Employee - Solutions Specialist in Pittsburgh, PA

    I have been working at Verizon Wireless full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pay, benefits. 3 yrs to become fully vested. Lots of pd personal and vacation time.

    Cons

    Lots of hours, no consistency in scheduling. Company is constantly changing focuses. Very demanding number driven, if your not meeting quota you can get fired extremely fast. Must push products onto customers to make quotas yet mgmt and credo strive for customer satisfaction.

    Advice to Management

    Get down to the retail store level more often and actually deal with customers and see how hard it is to achieve every priority that is wanted from corporate.


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  5. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Cedar Bluff, VA
    Former Employee - Sales Representative in Cedar Bluff, VA

    I worked at Verizon Wireless (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    many great benefits and perks. great pay. great training

    Cons

    I do not have anything negative to say


  6. Sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in West Palm Beach, FL
    Current Employee - Sales Representative in West Palm Beach, FL

    I have been working at Verizon Wireless full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great staff and they are very flexible with the schedule which would make it a perfect job for somebody who is going to college

    Cons

    One of the downsides of working at Verizon Wireless is that sometimes you have to work long shifts for example open to close on certain days

    Advice to Management

    My advice to the upper management would be to carefully examine the Verizon system to make sure there's less flaws in our system to make sure our process for upgrades and plan changes, etc. is more efficient


  7. Helpful (1)

    Network technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have excellent work environment. Career advancement program is awesome. They pay 8k per year

    Cons

    There is not much negative things about verizon wireless. Good place to work for


  8. Customer Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Waterbury, CT
    Current Employee - Customer Advocate in Waterbury, CT

    I have been working at Verizon Wireless (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Amazing benefits, amazing training when you first start off with the company (one of the best I believe that I have ever been through), you will always have someone that will help you through tough customer situations. When you really try and put your heart into your job it is fairly easy to excel and be compensated pay-wise at this job. I've been here over a year and I've already advanced in pay by $5/hour. And as far as advancement goes, I don't necessarily mean rep to supervisor, you could go from the call center to a store to a manager or hop around, of course with limits, but there are no ceilings.

    Cons

    You have to have really tough skin to work in customer service. It's not for everyone.


  9. Helpful (2)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Saes Specialist
    Former Employee - Retail Saes Specialist

    I worked at Verizon Wireless

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great culture Exciting and dynamic product Get to meet a lot of people Loooooooots of overtime

    Cons

    Sharky coworkers who take advantage of some people Management doesn't always intervene in some ethical issues for the sake of their numbers Loooooooots of overtime

    Advice to Management

    Keep customer minded


  10. Advanced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Tampa, FL
    Current Employee - TELESALES Representative in Tampa, FL

    I have been working at Verizon Wireless full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Relaxed ..clear direction...ink income potential Hard work rewarded Relaxed attire Nice facilities

    Cons

    Management sneaky Not good pay for management More structure needed

    Advice to Management

    My cons


  11. Customer service call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA

    I worked at Verizon Wireless

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits. Career advancement options

    Cons

    Stressful environment . Customers can be negative so need to be able to handle it.

    Advice to Management

    customer service has changed once leaving the company. Closing a few call centers changes. Not the same experience that I provided to our customers.



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