Verizon Wireless

www.verizonwireless.com

Verizon Wireless Reviews

Updated January 28, 2015
Updated January 28, 2015
3,382 Reviews
3.3
3,382 Reviews
Rating Trends

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,650 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Long hiring process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Gulfport, MS
    Current Employee - Retail Sales Representative in Gulfport, MS

    I have been working at Verizon Wireless full-time (less than a year)

    Pros

    Very thorough with background screening, work and educational background listed on resume

    Cons

    Very slow process, but HR does stay in contact with you and lets you know what you need to do.

    Advice to ManagementAdvice

    None at this time

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Great Benefits, Good Pay, Very Competitive Ever-changing Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Finance Operations
    Current Employee - Business Finance Operations

    I have been working at Verizon Wireless full-time (more than 10 years)

    Pros

    Awesome benefits package.
    Good pay with a healthy yearly bonus.
    Change is constant so there is no room for boredom
    .

    Cons

    Huge performance expectations of all employees.Limited opportunity for growth due to talent abundance and occasional favoritism.Balancing life and work can be challenging.

    Advice to ManagementAdvice

    Utilize your talent by providing more opportunities for growth. Have a little faith in your employees. Micromanaging is not the way to ensure productivity. In most cases, it only leads to low morale.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good company with advancement opportunities if you are willing to work hard and relocate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Pro in Tampa, FL
    Current Employee - Customer Service Pro in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Continuos training is offered but promotions may be limited if you work in a regional center, away from the HQ. Overall benefits are good and management is fairly open to suggestions. Nevertheless, do not expect quick changes. The company encourages employees to continue their education and use the tuition assistance program.

    Cons

    Work-life balance can be difficult to achieve for call center employees. Monetary compensation is average. Some supervisors tend to use antiquated management styles -they call it traditional-. You may be stuck in a salary band for years.

    Advice to ManagementAdvice

    Consider higher monetary compensation. Since the company is perceived as a high tech organization, it would be nice to see that reflected on facilities, perks and some areas of the company's culture.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Rewarding but demanding place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY

    I have been working at Verizon Wireless full-time (more than 10 years)

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I love verizon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verizon Wireless Call Center Representative in Atlanta, GA
    Current Employee - Verizon Wireless Call Center Representative in Atlanta, GA

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    great money, great people, great benefits.. you working in a place that management really tried to help you. The girls that work in the call center is also very sexy.

    Cons

    everything else!!! the most part you will always have new goals to meet that don't may any sense. The over all game plan is silly at best.

  7.  

    Great pay. Not always easy to move forward. Lots of job options from retail to more technical.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Account Manager in Kaneohe, HI
    Current Employee - Small Business Account Manager in Kaneohe, HI

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    Benefits and pay are great. Job has challenges and makes you think on your feet. No two days are the same.

    Cons

    Work/life balance can be an issue. If you don't live in the right area it is hard to advance. A lot of politics around promotions.

    Advice to ManagementAdvice

    Have better support for employees who want to move up or to different departments. There can be a lot of favoritism and if you don't know the right people it becomes hard to be promoted no matter how good of an employee you are. Also more remote working options. As a technology company this should be readily available but it is not.

    Recommends
    Positive Outlook
  8.  

    Global tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Technical Support in Albuquerque, NM
    Current Employee - Global Technical Support in Albuquerque, NM

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Excellent benefits, definitely the reason I stay. Ongoing training is a benefit in fast changing industry. Flexibility options are a true benefit if used wisely.

    Cons

    Schedules have been a negative but upcoming changes may make that better. The excessive micromanagement can be unbearable. Its a performance driven company but I don't need updated stats hourly. Try to focus more on the big picture.

    Advice to ManagementAdvice

    Please stop micromanaging. You have professional, educated, dedicated and motivated employees. Please have a little more faith in our abilities. Micromanagement to this degree can be demotivating.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Large company, great benefits, above average pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Detroit, MI
    Former Employee - Retail Sales Representative in Detroit, MI

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    As listed in my title, Verizon is a large company with great benefits and above average pay.

    Cons

    If you work in sales, it can be cutthroat. Retail sales can be especially demanding due to high goals in a saturated industry. The work/life balance of someone in retail sales is not desirable. You cover long hours with no scheduling consistency, with the needs of the business always above your needs outside of the company.

    Advice to ManagementAdvice

    Management tends to effectively lead whatever directive is being passed on to them, which changes often. There is not much advice to give there. On a larger scale, Verizon should adopt the idea of switching their management within retail locations up to avoid complacency in the workplace.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great pay stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Specialist
    Current Employee - Solutions Specialist

    I have been working at Verizon Wireless

    Pros

    Great pay commission structure, lots of overtime

    Cons

    Micro management and no work life balance

    Advice to ManagementAdvice

    Hire experienced managers

    Recommends
    Approves of CEO
  11.  

    Lots of Career Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive
    Former Employee - Business Account Executive

    I worked at Verizon Wireless

    Pros

    Good Benefits, Really good training, you have lots of opportunities for upward mobility, Fun company to work for.

    Cons

    growing almost too fast, High market saturation for sales reps,

    Recommends
    Neutral Outlook
    Approves of CEO

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