Verizon Wireless Reviews

Updated August 27, 2015
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3.4
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Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
2,066 Ratings

Pros
  • Good pay and benefits when you are not chastised for using them (in 205 reviews)

  • Great benefits from the company for health insurance (in 616 reviews)

Cons
  • Not a lot if "work life balance" (in 328 reviews)

  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 91 reviews)

More Pros and Cons

4,369 Employee Reviews

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  1. Helpful (110)

    Rewarding but demanding place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.


  2. Helpful (1)

    business account executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless (More than 8 years)

    Pros

    Pay is great when you reach your targets.

    Cons

    There are no cons as long as you are performing.


  3. Helpful (1)

    Good "Big Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Verizon is a leader in their industry so it's nice to work for the #1.

    Cons

    A unique culture, playing the politics is a must to survive.

    Advice to Management

    Innovate now or you will go the way of long distance


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  5. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment. Good pay. Benefits are great.

    Cons

    Quota don't make sense from time to time.

    Advice to Management

    Review territory every 6 months.


  6. GREAT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Monroe, MI
    Current Employee - Sales Associate in Monroe, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, Understanding, Great Pay, Awesome management

    Cons

    Working holidays, a lot of hours


  7. Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Lead in Columbia, SC
    Current Employee - Technical Lead in Columbia, SC
    Recommends
    Positive Outlook

    I have been working at Verizon Wireless full-time (More than 10 years)

    Pros

    Great company, demanding but try to engage and work with employees

    Cons

    Odd shifts with heavy work loads

    Advice to Management

    Maintain attitude to employees and continue to develop them


  8. Winning Our Customers Everyday

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in New York, NY
    Current Employee - Senior Analyst in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless (More than 10 years)

    Pros

    Industry Leader Offers Tuition Assistance Employee Benefits Brand loyalty

    Cons

    Large business Bureaucracy / Red tape Not able to telecommute


  9. Great while it lasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Rockville, MD
    Former Employee - Solutions Specialist in Rockville, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Great team work, benefits, discounts, got hands on experience, incentives

    Cons

    Easy to make mistakes, high-pressure, constant changing performance matrix


  10. Great company overall - crappy management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Houston, TX
    Former Employee - Retail Sales Representative in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Large company with good benefits and pay structure. Somewhat able to have a decent work life balance but retail hours and holidays can be stressful.

    Cons

    Local management structure is based on past friendships and previous connections instead of selection of most qualified candidates with greater experience often times resulting in completely incompetent management with poor leadership capabilities.

    Advice to Management

    See the above comment and base the same standard of evaluation for your local area management as is completed for retail representatives. If there were held to the same standard of evaluation there would be better suited leaders instead of micromanagers.


  11. Customer Service Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Irvine, CA
    Current Employee - Customer Service Supervisor in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for great benefits, nice pay and bonus. Great employees and Leadership[.

    Cons

    Customer Service Surveys scoring could be upgraded to 1-5 instead of 1-10 sometimes customer mean a 10 but customer error may put 1 or a 0 which causes a detractor survey

    Advice to Management

    Keep engaging with the employees nice job



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