Verizon Wireless Reviews

Former Employee – worked at Verizon Wireless full-time for more than 7 years

Pros – Great compensation, great opportunity. Fast paced job and instant gratification in regards to promotions.

Cons – If you do not rub elbows with people you will quickly become and outcast no matter you performance results. Others will be promoted in front of you despite having proven poor results. The company as a whole does not care they will continue on as if nothing happened.

Advice to Senior Management – Stick to what made you a large successful company. Do not play the "its who you know game"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Verizon Wireless full-time for more than 8 years

Pros – Great benefits and training. Working for an industry leader so you stay at the forefront of new technology.

Cons – Under qualified retail management. Retail style management in B2B Channel, so it is no longer a place for professional sales people.

Advice to Senior Management – Improve the culture.

No, I would not recommend this company to a friend

Current Employee – been working at Verizon Wireless full-time for more than 3 years

Pros – Leadership that actually listens
Top-down coaching; peer to peer coaching; even bottom-up coaching!
Tuition assistance
Employee training programs
Employee discounts
Benefits
Award incentives
Pride in being the largest/most reliable network - #1

Cons – In the stores you gotta deal with some crazy escalated customers that can sometimes even appear (or actually be) dangerous. No fault of the company, but it is the one part of my job that I could do without.

Advice to Senior Management – You're doing great!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Verizon Wireless full-time for more than 7 years

Pros – Great benefits and pay, by far the best brand in the market.

Cons – Any and every stat is tracked in the call center environment. It begins to feel like you are always doing something wrong. This doesn't change even up into management. As a supervisor you get treated the same but now it's from someone higher up the food chain.

Company has really lost their customer focus. It used to be about credo and culture, now it's all about the bottom line.

Advice to Senior Management – Stop looking at numbers all the time. Go back to being centered on your customers and doing right by them. The bottom line will grow.

Yes, I would recommend this company to a friend

Former Employee – worked at Verizon Wireless full-time for more than 3 years

Pros – Great benefits, time off, work/life balance.

Cons – No program in place to help place employees who attained a degree through tuition assistance in the field of study.

Advice to Senior Management – Have a placement/transition program in place for the employees you're shelling out thousands of dollars to obtain an advanced education.

Yes, I would recommend this company to a friend

Current Employee – been working at Verizon Wireless for more than 8 years

Pros – opportunity for growth, chance to develop new skills, fast-paced environment keeps they day "moving." For those motivated who enjoy your skills being challenged daily (heavy volume, diverse customer requests) this job may be the career for you.

Cons – sometimes requires you to work with very difficult personalities, various audiences to serve and you must learn to adapt your corporate "approach" to each audience you serve (i.e. internal customers as well as external customers/business accounts, Key Customers/ National accounts etc).

Advice to Senior Management – recognize that not all of your best and brightest are Field Reps, Sales reps etc. You have some great folks backing each of these outside work groups up, by providing world-class customer care (to clients) and quality B2B solutions.

Yes, I would recommend this company to a friend

Former Employee – worked at Verizon Wireless full-time for more than 7 years

Pros – great benefits, variety of schedules, lots of great training and support from management

Cons – lack of support for working moms, too much bureaucracy, constant changing of policies and procedures

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Verizon Wireless

Pros – They allow me to pay late and dont turn off service

Cons – in sacramento ca the service is so so

Advice to Senior Management – none

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Verizon Wireless full-time for more than 7 years

Pros – Successful growing company so lots of opportunity for career advancement

Cons – It really depends on the department you work in, but you will find that because the company is so profitable, there is somewhat better morale than many other companies. Average salary.

Advice to Senior Management – They know what they are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Verizon Wireless full-time for more than 10 years

Pros – Great benefits package, opportunity for advancement and thorough training on products and services. They offer monetary assistance to attend college.

Cons – Downsizing occurs often across the company. Outsourcing is growing and they are taking advantage of it. Learn as much as possible to make yourself more marketable.

Advice to Senior Management – Improve cross developmental training to allow opportunities to work in other departments.

Yes, I would recommend this company to a friend