Verizon Wireless Reviews

Updated August 28, 2014
Updated August 28, 2014
2,828 Reviews

3.3
2,828 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,363 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 180 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 536 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 261 reviews)

  • They work you so many hours with no work/life balance at all (in 72 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Type A's Welcome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Manalapan, NJ
    Current Employee - Retail Sales Representative in Manalapan, NJ

    I have been working at Verizon Wireless part-time for less than a year

    Pros

    Decent base salary, unique and effective commission structure which makes you profitable and knowledgable simultaneously, industry-leading benefits and tuition assistance (payes up-front!), family-like environment like none other when dealing with commissioned jobs.

    Cons

    Type A personality or nothing. This is the environment. If you're shy around others and don't do well talking with new people, you will simply be eaten alive by your managers and coworkers first, then your clientele. Chess team captain with no personality gets you promoted from sales rep to customer in a couple of months!

    Advice to ManagementAdvice

    It should be at the discretion of store management whether or not a small business deal should be transitioned to the B2B sales department. It is unfair that a sales rep should lose half of his new lines simply because the company "doesn't feel like they can handle it". Leave us be.

    Quote: "Being a good manager means hiring the right people and then getting out of their way".

    Senior management, do us that favor. Much appreciated!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Retail Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at Verizon Wireless full-time for less than a year

    Pros

    Good benefits, great opportunity for advancement if you're willing to relocate, working with technology, tuition reimbursement, decent commission structure (although I feel we are very underpaid for what we do and how much money we make them.)

    Cons

    Retail hours. You are scheduled 10-7 but end up working 10-9. The life of a Retail employee.

    Advice to ManagementAdvice

    Be more proactive about advancing your current employees and stop changing the commission structure every 5 minutes.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Specialist
    Current Employee - Solutions Specialist

    I have been working at Verizon Wireless full-time for less than a year

    Pros

    Pay is competitive but you really MUST capitalize on promotions/sales each month to have any chance at making or exceeding the target compensation. It is technically hourly plus commission but man, it would be tough to live on the hourly alone and the stress associated with this is - to me - not worth it unless you are taking home an extra $1500/mo in commission. (Which means you really have to be over $3000 in your commission statement to take home that much.)

    Cons

    In many retail stores, work/life balance is atrocious. Uncertain when you'll be able to leave due to wait times making it nearly impossible to schedule and management will often ask/expect you to come in early to assist in queue management or come in for mandatory meetings on days off. Never had a week below 45hrs.

    Advice to ManagementAdvice

    Often times promotions/sales/policy would seem to set front-line reps up with a difficult path to success in terms of the expected metrics. Often it seems that promotions are made to attract customers, but that the metrics set by management and driven by reps are not aligned with promotions or tools.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless

    Pros

    Healthy sales enviroment, Great company to work for, and they have some great benefits.

    Cons

    Commision structure is going through some work making some high quotas

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Pros

    very good pay and working conditions

    Cons

    much much stress and frustration, customers can be extremely demanding

    Recommends
    Positive Outlook
  7.  

    Great company but STRESS STRESS STRESS STRESS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Alpharetta, GA
    Current Employee - Customer Service Representative in Alpharetta, GA

    I have been working at Verizon Wireless full-time for less than a year

    Pros

    Great benefits, much room for fast advancement , great leadership and support. A lot of time off options. Verizon Is great for entry level , great coworkers too!

    Cons

    STRESS. If you are NOT used to a call center , if you DONT LIKE people, this job is most definitely NOT for you. I stressed myself sick here literally. This job isn't for me lol. Surveys mean everything. If u get an upset customer ( and you will), and they give u a bad survey it kills your performance metrics. Also you can't hang up on stupid customers. You can't hang up when they get REALLY offensive.

    Advice to ManagementAdvice

    Get rid of the pa , allow us to be able to hang up on customers.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting  in  Alpharetta, GA
    Former Employee - Accounting in Alpharetta, GA

    I worked at Verizon Wireless full-time for more than 10 years

    Pros

    Very good benefits for emloyees.

    Cons

    Company has changed towards their employees.

    Advice to ManagementAdvice

    Vare more about your emoployees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    I really enjoyed my time with Verizon Wirless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Retail Store Manager  in  Logan, UT
    Former Employee - Assistant Retail Store Manager in Logan, UT

    I worked at Verizon Wireless full-time for more than a year

    Pros

    .great benefits. Great pay. great co workers

    Cons

    Tight schedule, loft quotas. high expectations

    Advice to ManagementAdvice

    remember that Verizon is no invincible

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Customer Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Greenville, SC
    Former Employee - Customer Care Representative in Greenville, SC

    I worked at Verizon Wireless full-time for less than a year

    Pros

    Great Company, great benefits, great pay, and great advancement opportunities

    Cons

    customer surveys determine your performance

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good, but the call center closed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Coordinator II
    Current Employee - Technical Support Coordinator II

    I have been working at Verizon Wireless full-time for more than 10 years

    Pros

    Bonus, regular schedule, benefits. compensation is good.

    Cons

    Upper management, focus on sales.

    Advice to ManagementAdvice

    Reconsider the direction you are headed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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