Verizon Wireless Reviews

Updated April 18, 2015
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3.4
3,682 Reviews
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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,785 Ratings

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)

Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (40)

    Rewarding but demanding place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY

    I have been working at Verizon Wireless full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

    Cons

    Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

  2. Helpful (2)

    Customer Pro Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good pay and great benefits

    Cons

    The schedule is not very great. You can work from 6am-11pm and weekends included until you get enough sonority. I was there for over 7 years and i still didn't have enough seniority to work decent hours with weekends off.

  3. Helpful (3)

    Sales rep, corporate store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Spokane, WA
    Former Employee - Retail Sales Representative in Spokane, WA

    I worked at Verizon Wireless

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really great pay and bonuses, company discounts, company provides a phone to use, great Benefits from day one

    Cons

    No regular schedule, poor HR, micro managed, management not allowed to think outside the box, feeling that you have no where to go or grow since management doesn't move

    Advice to Management

    Know what your asms are coaching, keep them coaching and do the same amongst each other, otherwise 4 Asm's all coaching something different and all micro managing in there own way, creates a very stressful day.

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  5. Helpful (1)

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with excellent benefits and pay!

    Cons

    Hard to take vacation and lots of trainings

    Advice to Management

    Promote from within

  6. Helpful (1)

    Solution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verizon Wireless Retail Sales Representative in Saint Louis, MO
    Current Employee - Verizon Wireless Retail Sales Representative in Saint Louis, MO

    I have been working at Verizon Wireless full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay when everything aligns right. A lot of opportunities if you can last that long. Great culture. Really a lot of great things to say

    Cons

    chargebacks for sales rep is ridiculous. There is no work life balance

    Advice to Management

    Change the capabilities to apply for new positions to month rather than a year.

  7. Helpful (1)

    Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless

    Pros

    Part time hours available. Room for advancement. I was able to figure out the different phone plans, how to upgrade etc so I made more sales---you can do well if you take the time to learn the product.

    Cons

    Lots of hours standing up. Off peak hours when the store is empty of customers can get boring, there's only so much to do.

    Advice to Management

    Challenge employees to learn as much as they can about the product, so that the customer has a good experience. Listen to input from all levels.

  8. Solutions specialist (sales rep/retail)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Specialist
    Current Employee - Solutions Specialist

    I have been working at Verizon Wireless full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Easy to move up if you show interest. Mgmt is happy to help in any way they can. Easy to transfer to other channels and or markets if you're willing. District mgr is very involved

    Cons

    Retail hours. Need I say more.

    Advice to Management

    Actually, some of the best mgmt I've had.

  9. tech apprentice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and awesome people to work with

    Cons

    Th e shift bids

  10. Helpful (1)

    Terrific company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Pros

    Great benefits and great resources

    Cons

    No cons to speak of at this time

  11. Helpful (1)

    Solution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, discount, and pay

    Cons

    Shifts normally take up your whole day

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