Verizon Wireless Reviews

Updated June 23, 2015
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3.3
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
20 Ratings

Pros
  • Good pay and benefits when you are not chastised for using them (in 205 reviews)

  • Great benefits from the company for health insurance (in 616 reviews)

Cons
  • Not a lot if "work life balance" (in 328 reviews)

  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 91 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Good job for someone out of college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Rochester, NY
    Former Employee - Retail Sales Representative in Rochester, NY

    I worked at Verizon Wireless

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pretty decent pay, good benefits, some good co-workers.This company isn't going anywhere so it is a very stable job.

    Cons

    As a sales rep the most difficult is selling over priced add-ons. No one wants to pay $30 for a phone case when they can get them for a dollar on amazon.

    Advice to Management

    Keep it up, you guys know what you are doing.


  2. benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    It has great pay and benefits and a friendly environment. Also, veru supportive.

    Cons

    The actual job sucks due to ridiculous customers and is slightly restrictive forpeople with free spirits.


  3. Not the company that it used to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Verizon Wireless full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, opportunity to advance if you are in the right 'clique'. Great training especially leadership training. Ability to progress within the company if willing to relocate.

    Cons

    Hours are crazy, they expect you to have no life outside of that building. Bonuses continue to get cut. Abuse from management and employees is horrible. Very shady environment, people will lie and cheat to get ahead.

    Advice to Management

    Care about your employee instead of focusing on a number. Bring long term bonus incentive back and you may keep employees longer than a year. Get management on the same page and stop letting them form 'cliques'.


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  5. Satisfied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Coordinator in Rochester, NY
    Current Employee - Technical Support Coordinator in Rochester, NY

    I have been working at Verizon Wireless full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They have great benefits and pay.

    Cons

    high stress level and dealing with customer complaints


  6. Nice atmosphere but management is terrible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Rochester, NY
    Current Employee - Customer Advocate in Rochester, NY

    I have been working at Verizon Wireless full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice place to work, co-workers are generally great.

    Cons

    Most management has never worked as an entry level associate for the company.

    Advice to Management

    Walk a mile in your employees shoes.


  7. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY

    I have been working at Verizon Wireless

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Verizon has great benefits, and a lot of room for advancement.

    Cons

    Metrics based company they for the most part care about numbers. Performance based company where it use to be tenure

    Advice to Management

    Management can get burnt out especially in customer service


  8. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Rochester, NY
    Current Employee - Customer Service Specialist in Rochester, NY

    I have been working at Verizon Wireless full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great instructors, supervisors and support staff with a correct emphasis on customer needs. Great atmosphere to work in. Many levels in which to advance and grow.

    Cons

    I really don't have any cons to speak of. The reason I left was that call center work is not where my strengths are. The position was not the right fit. Verizon is a great place to work and they take care of their employees.


  9. Customer advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Rochester, NY
    Current Employee - Customer Care Representative in Rochester, NY

    I have been working at Verizon Wireless full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay. Easy to climb the ladder lots of benefits great health insurance.

    Cons

    Stress of having to be on the phone all day almost non stop. Call center jobs are always tedious about time away from your desk but it's crazy how many calls there are without any breaks in between calls.

    Advice to Management

    Get more offline time. More snacks and more fun


  10. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Rochester, NY
    Current Employee - Customer Service Specialist in Rochester, NY

    I have been working at Verizon Wireless full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Well most importantly, the pay is pretty competitive. I have a base pay of $13.49 an hour. Which is more than almost any call center is going to pay you right off the bat. They also give out big bonuses, kick backs for selling certain things,and competitions to win money and awesome Verizon accessories. You also get fairly frequent raises. You earn 45% more for working the late shifts. You also get 1\2 off your bill, which is amazing!They always recognize and reward your achievements and little victories. The atmosphere is amazing, all of your supervisors, assistant directors and the director all want to see you succeed, and do everything they can to help you get there. Everyone has each others back, offers help and is genuinely invested in you. They have an outstanding training program. The best I have come across by far. 9 weeks of classroom style training just so you can learn the computer systems and what they expect of you. Then an additional 7 weeks of transitional training where you are on the phones but guided by trainers. Its very thorough and really prepares you. They offer amazing health benefits. I am a single smoker and I pay about $23 a week and I have no deductible, It's great. They give you ample breaks as well. 2 15 minute breaks and an hour lunch. Best of all in my opinion is the time off packages. As soon as you're done with training you get a week of paid sick time, a week of paid personal time, and 2 weeks of paid vacation. WHAT!?! They also have a really great family culture there, they have a foundation funded by the employees that give money to Verizon employees in need, like if you're house was to burn down, or a hurricane destroyed it, you can get money to help put you up in a hotel and help cover the cost of putting your life back together. There is also A LOT of room for advancement. They encourage you to move around inside the company, and even pay up to $8,000 a year for you to go to college if you decide to.Overall, This is an amazing company to work for, they take care of their employees, and people actually enjoy coming to work.

    Cons

    There are less cons than pros, but there are a few. One is how you get your shifts. They have a shift bid every 6 months. So you select your desired shifts, and if you're lucky or have been there forever, maybe you'll get it, maybe you won't. So for your first year or 2, you can count of getting later shifts and having your shifts change rather drastically every 6 months. Also, the hiring process is brutal.super long application, about 30 emails back and forth, 1 assessment, 3 phone interviews, 2 in person interviews, the most ridiculous and time consuming background report in the world (if your applying, be prepared to supply the last 5 years of tax information) a drug test, and conference calls. So it's not the easiest job to get into by any means. Also, you're on the phone all day, and if someone is calling into customer service, its usually because they have a major problem which requires calling and sitting on hold. So by the time they get to you, they're usually not exactly happy. So it can get pretty high stress at times.

    Advice to Management

    Management is great!


  11. Worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Verizon Wireless full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent and extensive paid training - that's really the only positive. You get paid (albeit, not much) to sit in a classroom for 7 weeks. If you get hired by them I would use that time to make money while you look for another job. Being a CSR for them will suck the life out of you. Oh, you do get a great employee discount on VZW phone plan

    Cons

    Pay sucks, schedules suck, as a CSR you are FORCED to sell things, customers are rude, never a break between calls, horrible morale

    Advice to Management

    Don't push numbers so much...be more supportive and provide more coaching rather than criticism



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