Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Reviews in Tampa, FL

Updated November 11, 2014
Updated November 11, 2014
3,242 Reviews
3.3
3,242 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,576 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 205 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 616 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 328 reviews)

  • They work you so many hours with no work/life balance at all (in 91 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good initially, but progressed downward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Tampa, FL
    Former Employee - Retail Sales Representative in Tampa, FL

    I worked at Verizon Wireless full-time (more than 5 years)

    Pros

    Good experiences selling, get multiple opportunities per day to work on your techniques.
    Great benefits

    Cons

    Your biggest competitor is your the VZW website.
    H/R is only concerned about preventing lawsuits rather protecting the integrity of the workplace
    They rarely let workers out of retail or the call center into other channels withing the company

    Advice to ManagementAdvice

    H/R should represent white males just as much as black females.
    Allow employees to move out of the retail/call center channels.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    the pressure cooker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate in Tampa, FL
    Former Employee - Customer Service Advocate in Tampa, FL

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    great pay and benefits.

    Cons

    mental health this company will build you up and also will bring you down, will have to give up the weekends with the family, as an individual need to have a low streess type of personality or other wise you will perish, cut throat bussiness that have change its policy's to tailor those of the shareholders and they are not scared to tell you that even from training so that you can make the decision to either stay or leave

    Advice to ManagementAdvice

    they will present to you as individuals that will really care about your problems and genuine want to help you ( remember ) is their job to look that way when on the other side all they really are hopping is that you shut up so they go back to do nothing and play to pretend that they are busy

    Recommends
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Telesales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Tampa, FL
    Current Employee - Telesales in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    If you are willing to work you can make some serious money in sales and reap the benefits of a m-f 8-5 shift.

    Cons

    If you want to move to management from Telesales be prepared to work 2pm -11pm, sometimes working both saturday and sunday and in some cases taking a $40,000 pay cut if you were a top Telesales rep.

    Advice to ManagementAdvice

    If you make the Supervisor position desirable you will attract top reps. If you keep it how it is, you will only attract people who are mediocre at best and burnt out.

    Recommends
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Why I work at VZW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Advocate in Tampa, FL
    Current Employee - Customer Advocate in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    Great benefits. Friendly environment.Typical call center environment but co-workers are pretty friendly. I am happy to go to work each day.

    Cons

    Pay could be a little better. Metrics constantly change. Customer surveys count too heavily and are practically impossible to overturn if negative or error was made. (calls have to be perfect in order to be overturned)

    Advice to ManagementAdvice

    Make your team members feel important and valued. Perks, food days, games, etc, have been eliminated entirely or severely cut since the economy tanked.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great Company terrible Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Tampa, FL
    Current Employee - Customer Care Representative in Tampa, FL

    I have been working at Verizon Wireless full-time (more than an year)

    Pros

    Time off, flexible scheduling, great people, great environment

    Cons

    Very slow advancement and performance expectation

    Advice to ManagementAdvice

    Less focus on surveys that hinged on customers opinions about VZW policies and more on the quality and skill of the representative. Provided more freedom for lateral movement or moving into positions better suited for degree or skills.

    Doesn't Recommend
  7. 1 person found this helpful  

    Great, reliable, and profitable, but increasingly greedy company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Retail Sales Representative in Tampa, FL
    Current Employee - Senior Retail Sales Representative in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    Great pay, great education tools, tons of resources to accomplish job.

    Cons

    Shifts vary greatly. Becoming very greedy. Excessive amount of goals and numbers to meet. High levels of pressure and stress to meet quotas and numbers. Goals keep getting harder and harder to meet. Too many items to focus on. For example: accessories, phones, tablets, mobile Internet, connected devices, small business, home services, new lines, revenue, upgrade renewals, non contract devices, customer service, tech issues, warranty issues, no trouble found devices, customer satisfaction, edge program, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Verizon was a lot of fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Tampa, FL
    Former Employee - Systems Engineer in Tampa, FL

    I worked at Verizon Wireless as an intern (less than an year)

    Pros

    - Competitive pay !
    - Large work groups !
    - Ice cream parties !
    - Nice people !
    - Amazing leadership opportunities!

    Cons

    - We did not have a car during the internship but Verizon paid for our housing and transportation !

    Advice to ManagementAdvice

    None!

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Fun but limited, and replaceable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Brandon, FL
    Former Employee - Sales Representative in Brandon, FL

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Pay is great, benefits are good

    Cons

    never felt stable always felt like you can be replaced at any time!

    Advice to ManagementAdvice

    Encouragement works better than fear

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Tampa, FL
    Former Employee - Customer Service in Tampa, FL

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Good management team. They were always ready and available to assist.

    Cons

    Crazy Work hours. Almost not a good work life balance.

    Advice to ManagementAdvice

    You guys do a great job.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    good job but not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Tampa, FL
    Current Employee - Customer Service Supervisor in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    work life balance good..thats it folks.

    Cons

    no direction from senior management

    Advice to ManagementAdvice

    provide guidance

    Recommends
    Positive Outlook
    Approves of CEO

Work at Verizon Wireless? Share Your Experiences

Verizon Wireless

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.