Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Reviews in Tampa, FL

Updated October 16, 2014
Updated October 16, 2014
2,994 Reviews
3.3
2,994 Reviews
Rating Trends

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,443 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 196 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 590 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 298 reviews)

  • They work you so many hours with no work/life balance at all (in 80 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Why I work at VZW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Advocate in Tampa, FL
    Current Employee - Customer Advocate in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    Great benefits. Friendly environment.Typical call center environment but co-workers are pretty friendly. I am happy to go to work each day.

    Cons

    Pay could be a little better. Metrics constantly change. Customer surveys count too heavily and are practically impossible to overturn if negative or error was made. (calls have to be perfect in order to be overturned)

    Advice to ManagementAdvice

    Make your team members feel important and valued. Perks, food days, games, etc, have been eliminated entirely or severely cut since the economy tanked.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Company terrible Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Tampa, FL
    Current Employee - Customer Care Representative in Tampa, FL

    I have been working at Verizon Wireless full-time (more than an year)

    Pros

    Time off, flexible scheduling, great people, great environment

    Cons

    Very slow advancement and performance expectation

    Advice to ManagementAdvice

    Less focus on surveys that hinged on customers opinions about VZW policies and more on the quality and skill of the representative. Provided more freedom for lateral movement or moving into positions better suited for degree or skills.

    Doesn't Recommend
  3. 1 person found this helpful  

    Great, reliable, and profitable, but increasingly greedy company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Retail Sales Representative in Tampa, FL
    Current Employee - Senior Retail Sales Representative in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    Great pay, great education tools, tons of resources to accomplish job.

    Cons

    Shifts vary greatly. Becoming very greedy. Excessive amount of goals and numbers to meet. High levels of pressure and stress to meet quotas and numbers. Goals keep getting harder and harder to meet. Too many items to focus on. For example: accessories, phones, tablets, mobile Internet, connected devices, small business, home services, new lines, revenue, upgrade renewals, non contract devices, customer service, tech issues, warranty issues, no trouble found devices, customer satisfaction, edge program, etc.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Verizon was a lot of fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Tampa, FL
    Former Employee - Systems Engineer in Tampa, FL

    I worked at Verizon Wireless as an intern (less than an year)

    Pros

    - Competitive pay !
    - Large work groups !
    - Ice cream parties !
    - Nice people !
    - Amazing leadership opportunities!

    Cons

    - We did not have a car during the internship but Verizon paid for our housing and transportation !

    Advice to ManagementAdvice

    None!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Fun but limited, and replaceable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Brandon, FL
    Former Employee - Sales Representative in Brandon, FL

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Pay is great, benefits are good

    Cons

    never felt stable always felt like you can be replaced at any time!

    Advice to ManagementAdvice

    Encouragement works better than fear

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Great Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Tampa, FL
    Former Employee - Customer Service in Tampa, FL

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Good management team. They were always ready and available to assist.

    Cons

    Crazy Work hours. Almost not a good work life balance.

    Advice to ManagementAdvice

    You guys do a great job.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    good job but not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Tampa, FL
    Current Employee - Customer Service Supervisor in Tampa, FL

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    work life balance good..thats it folks.

    Cons

    no direction from senior management

    Advice to ManagementAdvice

    provide guidance

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Tampa, FL
    Former Employee - Systems Analyst in Tampa, FL

    I worked at Verizon Wireless as a contractor (more than 3 years)

    Pros

    nice work environment and flexible work hours. Management decissions are very transparent and passed though appropriate channels. Has a fitness center in downstairs and good gym. Very friendly colleagues.

    Cons

    Depends on the team you work in. Some teams are managed properly and other teams are a disaster. It will be difficult to strike a work life balance in certain teams.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Good job if you need fast money but exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Tampa, FL
    Former Employee - Retail Sales Representative in Tampa, FL

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    The hiring and training process occurred rather quickly, which allowed me to get on my feet in a hurry. Most of the people I worked with, including management were competent, nice people. If you a motivated, hard worker you can make a lot of money from your commission.

    Cons

    My biggest problem with this job was the schedule, you have to work weekends and a lot of nights, it becomes hard to have a good social life. Also, the job can be very stressful around the holidays and toward the end of the month as you try to work more hours to meet your quota. So many people come into the store for customer service issues that take up time you could be using to make sales.

    Advice to ManagementAdvice

    Allow sales reps to reap the benefit of their hardwork without drastically changing the quota once the sales team has a good month. It seems as though everytime everyone in the store met their numbers the district manager would increase the quota the next month. This strategy kills morale and does not encourage a "team" atmosphere. Keep the customer service reps in the stores, otherwise, sales reps will treat customers having issues with their phones like crap in an effort to get rid of them and get to the next sale.

    Neutral Outlook
    No opinion of CEO
  11.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Tampa, FL
    Former Employee - Retail Sales Representative in Tampa, FL

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Excellent benefits and good pay.

    Cons

    Changes to employee pay structure and customer promos.

    Advice to ManagementAdvice

    Don't view employees and customers as just a number. Everybody knows VzW is the best as far as coverage goes, but stop taking things away from employees and customers that made the company advantageous to its competitors.

    Recommends
    Neutral Outlook
    Approves of CEO

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