Verizon Wireless Reviews in Washington, DC

Updated August 25, 2014
Updated August 25, 2014
2,831 Reviews

3.3
2,831 Reviews
Rating Trends

Recommend to a friend
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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,363 Ratings

Review Highlights

Pros
  • Pay and benefits were good although commissions began shrinking which is why I eventually left (in 180 reviews)

  • They offer great benefits - full health insurance from day 1 - no probation period (in 536 reviews)


Cons
  • Let see: almost NO work-life balance (asking for vacation gets you the evil-eye (in 261 reviews)

  • They work you so many hours with no work/life balance at all (in 72 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1.  

    Benefits are good, coworkers are great, but getting work done can be difficult in some circumstances

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Coordinator, Customer Service  in  Washington, DC
    Current Employee - Coordinator, Customer Service in Washington, DC

    I have been working at Verizon Wireless

    Pros

    Training is top-notch, in fact you're practically forced to take assigned training each month, and if you don't then it counts against your performance agreement. It's hard to get in trouble, especially if you've remained customer-focused -- if you've screwed up, then you've *really* screwed up. The salary is alright, I wish it were more, but I've been very satisfied with bonuses and benefits provided. Management is receptive to suggestions. Coworkers are very friendly and are helpful, everybody wants to help you succeed. Management always wants to help employees get to where they want to be and provide the necessary assistance to help you get there.

    Cons

    Internal communications are very hit or miss; either there's a lot of information about a topic, or there's almost none to be found at all. And even when there's information available, it's not always easily accessible. Multiple departments may deal with the same particular issues, and it's sometimes confusing to find out where issues for certain types of accounts should be sent since many of these departments are similarly named and nearly identical. Certain tasks only seem to perpetuate bureaucracy instead of attempting to eliminate it (though this could be personal opinion, since I feel that it's best when workers are left to do their jobs and not micromanaged). The downside to the "it's hard to get in trouble" bit I mentioned is that you'll see a lot of unprofessional interaction (not necessarily *bad*, but unprofessional - things like poor communication, providing incorrect information, etc.) with customers, but it's rare to see someone disciplined as a result. I wish it wasn't so sales-focused and recognized exceptional customer service.

    Advice to ManagementAdvice

    Lead more by example. It's easy to see why top executives are at the top, and it's easy to see what direct managers have to deal with, but it's not that clear what the management in the middle is doing for their paychecks.

    Recommends
    Approves of CEO
  2.  

    Sales Representative, Wireless Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative  in  Washington, DC
    Former Employee - Retail Sales Representative in Washington, DC

    I worked at Verizon Wireless full-time for more than 5 years

    Pros

    You will learn much about technology, sales process, interacting with multiple cultures, small businesses.You have excellent health insurance, dental and life insurance options.. 50 % off phone bill. You have on line learning that can lead to Project Mgr certification (100% cost covered), Microsoft learning, and they will assist with your education expenses in other fields. Can work schedule around other commitments. The 401K is very well managed.

    Cons

    Cannot sit, the management has removed chairs for staff and the floors are hard.You will be working weekends 3 out of 4, as well as Fathers Day, Mothers Day, Labor Day, day after Thanksgiving, etc.
    Mature market, the income has gone from 70-80K in 2005 to 50k with overtime. Use this as a time of learning while seeking a company in which you can build a career. Be advised that it is highly unlikely you can use retail as a means into another position, such as engineering, marketing, HR, etc. as the corporation does not use the retail division as anything but sales and customer service career. In 5 years I know of 1 individual , after years of attempts, to have succeeded. He used the tuition reimbursement to obtain his BS engineering degree in communication technology and worked the sales floor for over two years waiting for an interview which finally led to his landing a position.

    Advice to ManagementAdvice

    none, as they have highly paid consultants which has helped to make them market leader.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Sales representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative  in  Washington, DC
    Former Employee - Retail Sales Representative in Washington, DC

    I worked at Verizon Wireless full-time for more than a year

    Pros

    The best thing was the discount.

    Cons

    The worst thing was the overtime.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Professional  in  Washington, DC
    Current Employee - Sales Professional in Washington, DC

    I have been working at Verizon Wireless full-time

    Pros

    After highly competitive first year you are able to transition away from sales

    Cons

    Sales have to many metrics

    Advice to ManagementAdvice

    Better micromanagement for ASM

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Awesome company, but you better have an awesome psychiatrist to deal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  Washington, DC
    Former Employee - Senior Sales Representative in Washington, DC

    I worked at Verizon Wireless full-time for more than 5 years

    Pros

    Amazing benefits. Lots of ongoing training. An amazing company culture (in theory). If the right people like you, the sky is the limit.

    Cons

    Ongoing Corporate fear that is never-ending. Pay isn't what it used to be for in store reps. If the right people dislike you, the limit is the sky. They will make sure to beat the ever-loving soul out of you until you can't take it anymore and eventually quit.

    Advice to ManagementAdvice

    Stop turning a deaf ear to the problems that your in store/call center reps have with the way they are treated. You've lost all of your best reps due to that and they are prospering at your competition. That's why the competitive gap in the Wireless industry is closing.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    expect to work over 50hrs if you want to succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Washington, DC
    Current Employee - Retail Sales Consultant in Washington, DC

    I have been working at Verizon Wireless full-time for more than a year

    Pros

    pay is decent, SOME great co-workers, excellent perks such as vacation time and discounts

    Cons

    Ridiculous goals, constantly changing performance goals, high-stress, incompetent managers, expect you to work overtime all the time. Managers often set you up for failure by telling you to do something with no real guidance on how to achieve.

    Advice to ManagementAdvice

    they should work as sales consultants for at least a week to see how it really is on the sales floor

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    pay is not commensurate with job stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Verizon Wireless

    Pros

    pay
    benefits
    new technology
    tuition reimbursement

    Cons

    Processes not thought through. poor implementation which causes unnecessary impacts to customers and stress to frontline employees. Senior management does not listen to concerns to mitigate. very conservative, not open to new approaches

    Advice to ManagementAdvice

    you want to be a great place to work. listen to concerns of employee, stop making it more difficult than it needs to be

    Disapproves of CEO

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