Verizon Wireless
3.3 of 5 2,282 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Reviews in West Valley City, UT

Updated Mar 28, 2014
All Employees Current Employees Only

3.3 13 reviews

                             

78% Approve of the CEO

Verizon Wireless President & CEO Daniel Mead

Daniel Mead

(9 ratings)

50% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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A good company to work for

Technical Support Coordinator II (Current Employee)
West Valley City, UT

I have been working at Verizon Wireless full-time for more than 10 years

ProsBenefits and pay plus STI which is the yearly bonus

ConsThe company has lots of changes and new policy to push on employees

Yes, I would recommend this company to a friend

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Good company to work for but very strict guidelines and evaluations

Customer Service Representative (Former Employee)
West Valley City, UT

I worked at Verizon Wireless full-time for more than a year

ProsFriendly environment. Training is thorough and extensive to make sure you know the systems and product before you talk to the customer.

ConsStrict weekly evaluations with little room for error from day one on the phones. Very stressful job and frequently yelled at by customer.

No, I would not recommend this company to a friend

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So far I have been pretty happy with Verizon Wireless.

Account Management (Current Employee)
West Valley City, UT

I have been working at Verizon Wireless full-time for more than 3 years

ProsWorks well with school schedule.

ConsSchedules based mostly on seniority, should be more performance based.

Advice to Senior ManagementFor the most part, management has been great.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Stable work environment

Global Enterprise Advisor (Former Employee)
West Valley City, UT

I worked at Verizon Wireless full-time for more than 3 years

ProsGood culture
good on site training
good benefits (insurance, tuition reimbursment, etc.)

ConsThe require "time-in-title" when you accept a new position. This means that once you accept a position then you are required to be there for a specified amount of time before you can be considered for another position. This would not be so bad, but they require you to follow a specific set of job roles until you can get into area roles. This means that even if you have the ability, you are limited to how quickly you can progress in the company.

Pay is also largely based off of tenure, not performance.

Advice to Senior ManagementRecognize your high performers. Stifling their progression and giving them lower pay than your low performers because of tenure causes you to lose good people.

Yes, I would recommend this company to a friend

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They pay really good money......for your soul

BGCO Coordinator Technical Support (Current Employee)
West Valley City, UT

I have been working at Verizon Wireless full-time for more than 8 years

ProsGreat pay, great benefits, good training.

ConsNo work/life balance. Stress between customers, staff, metrics, employees strictly a number, seniority means nothing, they tell you daily how they can replace you easily, upper management is clickish, quite a few are either quitting or stepping down. PAs change daily. They set you up to fail. The list goes on.

Advice to Senior ManagementValue your tech reps! We are the cream of the crop, not the clean up crew.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great place to work very fair work place

Technical Support Representative (Current Employee)
West Valley City, UT

I have been working at Verizon Wireless full-time for more than 5 years

ProsGreat pay for front-line and tenured agents

Conssometimes there needs to be more flexibility with work schedules

Advice to Senior Managementcontinue to support your team to the fullest

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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This company really take care of their employees

Customer Service Representative (Current Employee)
West Valley City, UT

I have been working at Verizon Wireless full-time for more than 8 years

ProsProfessional environment
Great Benefits
Good leadership
Yearly bonuses and raises
Career advancement
Awesome Pay

Conssome of the things management expects of employees is ridiculous
they want you to say more and more to the customers but take more calls have lower stats they want perfection

Advice to Senior ManagementManagement should put themselves on the phones for a bit. Maybe then they can set some more realistic goals for metrics. Sometimes you cannot keep customers on the phone and fix their problem. I don't know how many times I would have the help the customer but they had to go. Their bill was a mess or something and I would have to ruin my stats and get into trouble all just because I was going above and beyond for a customer. Decide one or the other you either want to provide great customer service or you want to take calls and fast as possible. Also quite coming up with more and more fees to charge customers it just makes them unhappy to say the least.

Yes, I would recommend this company to a friend

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Good benefits, but a very hard place to work.

Senior Customer Service Representative (Former Employee)
West Valley City, UT

I worked at Verizon Wireless full-time for more than a year

ProsPay is competitive for the area
Good health and dental insurance
401k
50% off of Verizon bill

ConsOnly cares about the numbers and policy
Does not care about customers or employees
Management will make your life as stressful as they can in order to improve their stats
The majority of supervisors try to make you stick it to the customer in order to improve stats.

Advice to Senior ManagementReward employees for good genuinely caring about the customers and trying to do what is best for the company, not just for making sales and avoiding credits and disconnects. The first year I worked for Verizon I loved it and maintained an overall leading PA. Then Verizon as a company started to continuously chang the corporate policy in favor of the company and consistently made it harder and harder for both employees and customers. It got to the point where I felt like I could no longer be an advocate for the customer and there were very few advancement opportunities available.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great pay and benefits, easy to get fired

Senior Customer Service Representative (Current Employee)
West Valley City, UT

I have been working at Verizon Wireless full-time for more than a year

ProsGreat benefits, paid time off, health insurance and incentives.

ConsManagement is awful. Very stats driven and mostly treated like a number.

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Good

Coordinator - Customer Service (Former Employee)
West Valley City, UT

I worked at Verizon Wireless full-time for more than 5 years

ProsBenefits-Tuition Reimbursement and decent starting pay

ConsManagement is not consistent and there is a lot of favoring from management to certain employees

Advice to Senior ManagementShould require more from your supervisors

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Verizon Wireless reviews and ratings in West Valley City, UT — including employee satisfaction and approval rating for Verizon Wireless CEO Daniel Mead. All 13 reviews posted anonymously by Verizon Wireless employees.