Versata Reviews

Updated July 28, 2014
Updated July 28, 2014
14 Reviews
2.9
14 Reviews
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Randy Jacops
8 Ratings

Employee Reviews

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  1.  

    Great Opportunity *IF* You Get The Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Versata full-time (more than 3 years)

    Pros

    * Very metrics focused: You always know where you stand. The metrics are very transparent and you can see how you stack up at any given point.
    * Well-defined processes tempered with reason: There is a process for just about everything. The nice thing is that managers are reasonable and can allow for deviation if there's a good reason for it.
    * Working from home is awesome!
    * I tend to make a lot of suggestions. It's really great to have managers that thoughtfully consider all suggestions and don't just leave me hanging.
    * Nice balance of being able to work independently, but still be part of a team. (I'm not sure if this is true for all departments, but it is VERY true in mine.)
    * There's not a lot of documentation in some cases. This is great if you're a "go-getter" who is happy to do the research and come up with a creative solution. (It's probably not so great for people who expect to always be able to get a cut-and-dry answer from their direct supervisor.)
    * The people rock! It's great to have an opportunity to work with people from all over the world.

    Cons

    * You have to have the self-discipline to stay focused working at home (which can be difficult, especially in the summer when the kids are out of school.)
    * There is a fair amount of oversight in the name of fraud prevention. I think it's all legit, but you need to have a personality that isn't prone to imagining black helicopters in the sky.
    * The rate at your time of hire is your rate. There isn't really an opportunity for your rate to go up over time (unless you move to a different, higher-paying position.)
    * There's no paid time off. This system works ok, but it's up to you to plan and make sure you have a financial cushion for sick/vacation days. With that said, management has always been beyond great at approving time off when needed.

    Advice to ManagementAdvice

    * Maybe consider giving employees who have 1+ year tenure a paid day or two off (since there isn't an opportunity to improve your rate over time.)
    * Consider cost of living adjustments to rates every 5 years or so.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Convenient but unbearable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support
    Former Employee - Support

    I worked at Versata as a contractor (more than 3 years)

    Pros

    - Working from home is great. Got to spend much more time with the family, and no costs for commuting.
    - Some of the lower-level workers are good people trying to make ends meet.

    Cons

    - No opportunity for a raise or a promotion at all, which leaves no incentive to try.
    - Most managers are utterly incompetent at their jobs, nothing but yes men who tow the corporate line.
    - "Fraud Prevention" will pore over your screenshots, webcam shots, and number of key/mouse strokes. Too little and they force you to give some of your miniscule pay back. Too many and you're accused of using a keystroke generator.
    - While the pay rate is a king's ransom in the Third World, in the US it's barely above minimum wage.
    - No recognition for hard work.
    - Managers obsessed over metrics to the point of being unreasonable. They demand (for example) 10 closed tickets a week. This is impossible when you receive 3-5 a week. But you will be reprimanded for not making numbers, because the managers' jobs are based on them.
    - Demoralizing work atmosphere. Motivation is basically a "work harder, slaves" lecture.
    - Abysmal support from Developers and other groups whose input is needed for happy customers.
    - Developers are also hired and fired on a whim and no one has any meaningful understanding of the products.

    Advice to ManagementAdvice

    Not that they will ever listen, but...

    How this company hasn't already closed is beyond explanation. In order to run a company well, you need to have employees who feel like they matter, not mindless drones who are to do as they are told. There is no hope of advancement or recognition, which kills any desire to do the job well.

    You need developers and other staff who focus on one product and are experts in it, not spreading them across up to a dozen products. Good support comes from in-depth knowledge of the product and dedication to it.

    You need managers who try to improve the work environment, not sycophantic yes men who do nothing but read from procedures. Managers should be looking out for their workers, not treating them like human garbage.

    You can not run a company trying to never spend any money. You buy companies, then either offer the existing employees your terrible pay, or outright fire them. You replace them with people who know nothing about the product and seem incapable of doing so, raise the price of the product exponentially, then abandon the customers while you count the money you took from them.

    The concept is a good one, but you're horrible at implementing it. I would never in good conscience recommend anyone to work for Versata.

    The one reason I stayed as long as I did was to help care for my children. I had my resume out for a while and was going to take the first offer that came in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Trying to make bricks without straw. Or clay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - I Was Never Told A Title in Boston, MA
    Former Employee - I Was Never Told A Title in Boston, MA

    I worked at Versata full-time (more than an year)

    Pros

    Working here is a chance to learn a lot of skills that you did not really want to learn, such as being your own sysadmin and doing engineering jobs that someone else knew how to do, but they were laid off. There is no office, so if you like working from home this is ideal.

    Cons

    Extremely under-resourced, almost no HR or IT support, incompetent managers. Communication is difficult when staff is spread over many time-zones and speaks many different languages. Strategy and supporting tactics seem to be completely undefined.

    Advice to ManagementAdvice

    Smoke and mirrors might work in the short term as a business strategy, but in the long term you can't retain customers without giving them something worth what they are paying you, and you can't create that valuable thing without engineering staff that are well-trained and well-supported.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Fantastic Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Versata

    Pros

    Flexibility is key, they care about one thing only, do your job well and hit your metrics. If you meet the requirements you won't find a better place to work. Great people, no politics just a ton of nice folks working hard to do a great job.

    Cons

    Virtual life can be lonely.
    Not everything is perfect but on the whole it is probably the best place I have ever worked.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Versata - WTF?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Oakland, CA
    Former Employee - Anonymous Employee in Oakland, CA

    I worked at Versata

    Pros

    Young company, fun group of people. Interesting roadmap.

    Cons

    Not a pay for performance place. Old boys club. Product has evolved but still very esoteric. What does Versata do? Compensation wasn't very good. Lots of worthless stock options were granted during the .bomb. Employee morale in the toilet. Recognition only provided to top brass. Employee feedback non-existent. Work/life balance was out of whack. Respect for the little people/worker bees was little to none. Fairness wasn't always observed. Benefits got worse over time due to poor health care planning.

    Advice to ManagementAdvice

    Hire some people with good experience, not just people you like. Implement a pay for performance policy for your people.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Procedures would kill a employees ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM
    Former Employee - CSM

    I worked at Versata full-time (less than an year)

    Pros

    A lot of multicultural employees from all continents are working together to achieve the best results for customers. Very nice team co-working and cooperation between employees. Not so bad to work as freelancer.

    Cons

    The Procedure Management stuff too much frequently change the procedures without any reason, and that's the reason for unsatisfied employees. Very strange attitude about trial work (one week without any salary if you didn't "satisfied" hiring management without any transparent explanation and without transparent overall trial period result score.

    Doesn't Recommend
    Negative Outlook
  8.  

    Nice opportunity if you want to work from home and make some money. No Training, old software, dissatisfied clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager

    I worked at Versata full-time (less than an year)

    Pros

    Nice opportunity if you want to work from home and make some money

    Cons

    If you have some respect for clients you do not want to work for them. They promise products or upgrades they are not even developing

    Negative Outlook
  9.  

    It's all about ownership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Bangalore (India)
    Former Employee - Senior Developer in Bangalore (India)

    I worked at Versata full-time (more than 5 years)

    Pros

    You get a good chunk of features/projects to own and be responsible for E2E. Can't think of any company that gives so much responsibility for folks with similar experience.
    Great people

    Cons

    Workload can get too much at times

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great Temporary Resume Builder.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Versata as a contractor (less than an year)

    Pros

    - Pay is ok.
    - Opportunities if you speak English + an additional European or Asian language.
    - Many telecommute opportunities.
    - Great resume builder.

    Cons

    - Salaries are not competitive.
    - No bonuses.
    - Company enforced high turnover rate.
    - Top Down Management Style.
    - Communication about goals suffers due to Top Down Management filtering techniques.
    - Ownership of IP more important than Innovation of IP. This is not due to the efforts of its software engineers. The company exists to buy up struggling companies with loyal customers in the same way hedge funds exist to buy up struggling factories to squeeze pension plans. In both cases, the actual product being produced is only important for the intangible (and very valuable) goodwill that it brings in from current customers. Very profitable in the short-term, fatal in the long-term.
    - Top Down philosophy places scavenging corpses above resusitation, and places life support above industry innovation.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
  11.  

    Was a great and really really fast-paced experience...!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Versata as a contractor (more than an year)

    Pros

    Extremely high-quality of work and the pay is pretty good.

    Cons

    Processes and their way of operating changes so quickly that no matter how adaptable you are you sometimes get tired of the changes.

    Recommends

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