Vertafore Reviews

I have been working at Vertafore full-time for more than 10 years

Pros – great people, great clients, by far the best product offerings for the insurance industry

Cons – The culture has all the trappings of a large corporate - territoriality, politics, and bureaucracy.

Advice to Senior Management – Let your sales executives have ownership of their territories for a longer period of time, building relationships with prospects will turn into long term clients.

No, I would not recommend this company to a friend

I have been working at Vertafore full-time for more than 7 years

Pros – Vertafore offers a great working environment and a competitive job. Team atmosphere and points to spend for goodies, when going above and beyond your job requirements.

Cons – The call center atmosphere is horrible. And the operations team knows absolutely nothing about what our customers need or expect. They took a call enter model out of the box and expect to conform our customers expectations to that and it doesn't work well at all. Which in turn makes customers upset and that gets passed along to reps.

Advice to Senior Management – Listen to reps when they tell you something and please grow a backbone already!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Vertafore full-time for more than 7 years

Pros – People, People, and People. It's the only reason I will sad to leave. The legacy ImageRight employees are the best people I have had the opportunity to work with.

Cons – Zero leadership. Lack of communication, bug ridden software, sub standard internal training. Having to tap dance in front of clients because the software doesn't work. Long hours. Letting great talent flee the company.

Advice to Senior Management – Learn to Manage. Stop promising the impossible to clients and throwing your employees under the bus. At least attempt to care and try to keep people from leaving.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Vertafore full-time for more than 7 years

Pros – Short commute on east side of ATL
Somewhat flexible hours

Cons – Employees are told about soaring sales figures for the year while we see our coworkers let go and yearly raises of less than 2% and pathetic bonuses
Managers who fight the good fight are the first to be let go
Employees are now fleeing to better offers - because there are better offers out there!

Advice to Senior Management – Stand up for your people for a change!

No, I would not recommend this company to a friend

I have been working at Vertafore full-time for more than 3 years

Pros – Smart people who work hard

Good medical benefits

Reasonable compensation

Cons – Dysfunctional management

Lack of commitment to customer base

Low morale, employees outside of Bothell feeling they will be cut

No roll over of unused vacation, use it or lose it

When it looked like sales would hit goals last year, changed the rules and raised quotas in middle of December, assuring they would not have to pay out

Advice to Senior Management – Value your employees. Make a decision and see it through.

No, I would not recommend this company to a friend

I have been working at Vertafore full-time for more than 3 years

Pros – Lots of work to do, due to ever growing product portfolio. Most of the people are great, Vertafore is actively developing a better culture with social hours and employee activities like fundraisers for local charities.

Cons – Not a lot of room for career advancement, management needs to invest in the talent that they have and reward loyal and productive employees with advancement. Employees that don't perform are not held accountable for performance issues.

Advice to Senior Management – Get a clear vision of what Vertafore does, who we want to be and reward performers in meaningful ways.

No, I would not recommend this company to a friend

I have been working at Vertafore full-time

Pros – decent pay, good storyline for products, probably a good place to start a career - but then move on

Cons – Lots of change (and not the good kind), especially in leadership. Very limited and/or complete lack of salary increases. Quotas change frequently and are often unobtainable. Severe lack of work/life balance. They will work you to the bone with no apologies, but lots of plans & conversations over many years to make it better (which it doesn't get). Innovation is not top on priorities and maintaining the status quo is perfectly fine.

Advice to Senior Management – Pretend like you really do care about employees and the value they bring. Try to stop the brain-drain. It's hard to see really good employees being let go or leaving voluntarily while mediocre ones thrive for some reason. Saying you care is one thing, actually showing it is another.

No, I would not recommend this company to a friend

I have been working at Vertafore for more than a year

Pros – People, People, People! Fellow coworkers at Vertafore are what make this company worth it. Many lifelong friendships are formed, many married couples, new employees, long time employees, it really is a mix of the best of everything.

Cons – The Development organization is clearly the favored group here at Vertafore. For example, all other departments have soda machines where an employee can purchase a drink. Development has access to a fully stocked fridge that is full of free soda.

Customer Support seems more like the red-headed step child who is often worked the hardest, yet valued the least. They keep our customers happy and don't get nearly the credit they deserve.

Professional Services used to be the up and coming department, but leadership within the organization has stopped that growth. There is a conflict among managers that have personal relationships with each other and clearly provide favors to each other due to their relationship that others do not get. Should married couples be allowed to hold management positions within the same department? Shoul there be a company policy against that? The Professoinal Services management team could use a makeover.

Advice to Senior Management – Do you know your employees? Take some time to spend with those that aren't in senior management positions. Learn the employees names, something about their lives, just show a little more interest in the non-management positions.

Yes, I would recommend this company to a friend

I have been working at Vertafore full-time for more than 7 years

Pros – We are a huge player in our industry. We have tons of cool technologies to play with. The company makes money, despite the downturn in the economy. The Bothell/Seattle office is growing rapidly and there is alot of creativity and talent there. The insurance industry is a solid one and the fact that Vertafore is a leader in the space already will only help to cement our ongoing success if we manage ourselves correctly. Our benefit package is excellent. There is an opportunity here to do some interesting and creative things in the next few years. We have the potential to take an industry that isn't known for excitement and apply some innovative things to it.

Cons – There is a bias towards the Bothell/Seattle HQ office. They don't often launch new product development from the satellite offices. Additionally, top leadership at the "C-Level" changes far more than I am comfortable with. In summary... If you are willing to work in Seattle I think you'll have a happy and long career but life in satellite offices can range from excellent to tenuous.

Advice to Senior Management – Find ways to better express your roadmap for the future. I think there is a good future for Vertafore. The employees just need to see it and believe it.
Recognize that lots of people can write code. Next to nobody understands insurance. When we lose talented staff for any reason please realize that we are losing that business knowledge and that costs big $ in lost productivity while we train Johnny College-Grad on what it means to work in the real world. It also instills fear into other existing employees as we constantly worry how far the leadership is willing to let us coast before something changes. You have excellent talent in your offices across the US. Start applying us to the future of this company rather than associating us entirely to whatever product is featured in our specific office. It might be shocking to hear, but there can be smart people outside of the west coast. Just ask our customers. A huge percentage of them are in time zones other than PST. We aren't commodities and the talent drain at this company is costly and will hurt us far beyond the short term impact that we see in salary savings.
We WANT to love this company. They just don't make it easy for us to do.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Vertafore full-time for more than 10 years

Pros – Use facts and data to make business decisions
Individuals can make a difference and contributions are valued
Great team and environment

Cons – So many projects and so very little time
Some departmental issues with accountability and follow through decisions made in one department have consequences in another.

Advice to Senior Management – Allow your team members to develop and grow. Ask team members which projects they want to work on. Hold people accountable, listen to the team members and value those who act and care.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company