Vertafore Reviews

Updated April 9, 2015
214 reviews filtered by
  • Any Location
  • Any Job Title
3.1
214 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Vertafore CEO Jeff Hawn
Jeff Hawn
0 Ratings

Pros
  • Flexibility allows you to have a healthy work-life balance (in 22 reviews)

  • I love the people here; all are great people who care about the work they do (in 18 reviews)

Cons
  • Upper management makes commitments to user groups but then does not fulfill promises (in 14 reviews)

  • Upper Management has no idea what they are doing and re-org's happen all the time (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in East Lansing, MI
    Current Employee - Account Manager in East Lansing, MI

    I have been working at Vertafore

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    time off, company values, personal growth, co-workers, opportunity for growth

    Cons

    Training, certain leadership, internal bottlenecks

  2. Helpful (4)

    Lame software in lame industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Atlanta, GA
    Former Employee - Account Manager in Atlanta, GA

    I worked at Vertafore

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits, team co-workers were nice and helpful.

    Cons

    Poor management, no leadership, constant management by fear mentality, no loyalty to employees, multiple layoffs per year. Directionless.

    Advice to Management

    Listen to your client-facing employees, they know what customers are asking for in the industry. Just because there aren't better options in the industry, doesn't mean the status quo is acceptable.

  3. Helpful (4)

    The sad truth: It's just "okay"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Bothell, WA
    Former Employee - Finance in Bothell, WA

    I worked at Vertafore

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You will interact mostly with genuinely good people on a day-to-day basis. Competitive wages and benefits (especially PTO). Great location if you live in or around Bothell.

    Cons

    Execs set a very unrealistic budget and operations strategy at the beginning of each year, and leave Directors and Manager to pick up the pieces when numbers aren't met, usually through layoffs. Insurance industry is very conservative, as is Vertafore. Nothing cutting edge here. Very, very gossipy and some offsite events were absolute train wrecks.

    Advice to Management

    Culture, culture, culture! Yours sucks and it will limit your ability to hire and retail talent in a city as competitive as Seattle.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (9)

    Leadership doesn't value real contributions -- Good place to learn and graduate to a better company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Bothell, WA
    Current Employee - Software Engineer in Bothell, WA

    I have been working at Vertafore full-time (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    - Good Pay
    - Good Benefits
    - Flexible Hours
    -18 days of PTO + holidays (24 days after 5 years)
    - Work From Home
    - Positive Environment (free coffee, ping pong, etc)
    - Fun onsite events from time to time
    - Talented people in certain places
    - Great place to start your career
    - Some good modern software development practices, in spite of lack of investment
    - High integrity in the workplace, nothing stands out as "corrupt" or "evil".

    Cons

    Leadership And Management
    The #1 negative of this company is the leadership. Senior leadership drives their mistakes down to everyone else.

    Management is not *bad* per se, but is complacent and refuses to lead. Manager politics leads to silos and hogging of "resources" (people, servers, physical space). Leadership is rarely promoted or cultivated from within the company.

    Performance And Pay
    Performance is rated by team. In other words, if someone on your team gets an "Exceeds" that _requires_ that someone else on the same team get a "Needs Improvement". This applies even if you are on a team with people who all deserve "Exceeds". The result is that teams don't really trust one another fully because the pay incentive structure is poison.

    Despite having the best year ever on record, pay increases this year were mediocre at best. The bonus incentive structure is garbage.

    Employees that want a real raise frequently leave the company and come back a few months later.

    Development And Testing
    Many projects are handed carte blanche to offshore development teams. Some of these projects are core features. These teams write terrible code and have no incentives to follow any best practices established by other teams or the software industry in general. Offshore developers have difficulty communicating due to the language barrier.

    Development management is stuck on chasing code coverage numbers instead of actually caring about real concerns in the code, team structure, architecture, design, security, or infrastructure. This leads to hilarious results, like test suites filled with thousands of unit tests that test the .get() .set() methods, because test engineers are receiving performance reviews based on the number of tests they wrote and how much coverage it provides.

    BA
    The previous CEO Alex Linter (who is no longer at the company) had this big vision that developers would drive all of the business functions. So he fired the entire BA side of the business. The problem is that this business is insurance and you really need BAs. Firing all the BAs is the biggest mistake I've seen this business ever make -- Vertafore used to have an excellent BA setup, with BAs embedded right into the development teams. As a result, the insurance business knowledge in Vertafore is rapidly depleting, and Vertafore is wasting time building the wrong software.

    Diversity
    The workplace is male dominated and promotions in senior positions are handed out to the boy's club. The workplace isn't "discriminatory" per se, but the culture in the company prevents talented women from being just as successful as talented men. Although frankly, neither the talented men or women are really recognized for their contributions anyway.

    Advice to Management

    #1 : Recognize and reward your true contributors.
    #2 : Revise the poisonous performance structure.
    #3 : Stop giving core work to offshore development.
    #4 : Hire more female engineers.
    #5 : Stop chasing code coverage numbers.
    #6 : Stop playing politics and fighting over resources.
    #7 : Promote leaders from within.
    #8 : Hire back the business analysts before it's too late!

  6. Helpful (5)

    Global Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Vertafore full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people and very smart folks

    Cons

    Owned by a VC, no long term thinking. Constant lay offs

    Advice to Management

    Value your people

  7. Helpful (3)

    Run away!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Windsor, CT
    Current Employee - Software Engineer in Windsor, CT

    I have been working at Vertafore full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most teammates are good people and fun to work with, many have the same complaints so at least we are in misery together.

    Cons

    I'll try to keep it short -

    Stakeholders dictate the technology and methodology that must be used for projects and even though we SME's on the dev teams disagree it's their way or the highway. If the project fails the stakeholders take no responsibility and blame the dev teams. A few months ago we lost a brilliant Engineer who could have moved our product into the current decade but he was forced out due to the stakeholders being so close-minded.

    Not a real good concept of how Agile is supposed to work. Since this company is really run like an insurance company rather than a software firm, normal development methods don't work well. The belief that at the team level everyone needs to approve of even the correction of a spelling error on a screen message is just ridiculous and so inefficient.

    The main product Sagitta has well over a thousand documented bugs yet the stakeholders insist on continuing to try building on top of this unstable foundation instead of taking a step back and just firming things up. This house of cards is destine to collapse, I am currently looking for another job before I am made a scapegoat like several others have in the past.

    Advice to Management

    Take responsibility for your mistakes. Allow the devs to do their job.

  8. Helpful (4)

    Vertabore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bothell, WA
    Current Employee - Anonymous Employee in Bothell, WA

    I have been working at Vertafore full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Hang with good people also wasting best years of careers in boring industry with boring technology. Free coffee for our PNW veins.

    Cons

    Managers and above lack leadership and people skills. Not all. Just most. Great micromanagers though. Former colleague still there says new CEO Jeff Hawn has a bison phobia and it didn't end well before.

    Advice to Management

    Don't take new CEO to offsite activity at a bison ranch.

  9. Helpful (6)

    It kept getting worse and worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Consultant in Conyers, GA
    Former Employee - Implementation Consultant in Conyers, GA

    I worked at Vertafore full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers. Low level managers seems to care, but are frequently burned out, or eliminated for advocating for their staff.

    Cons

    Disconnected management focused on the bottom dollar at all costs. No care or respect for employees, and loyalty is nonexistent. Senior Management goes out of the way to lie, and when caught in a lie, will lie more to try and cover it up. In the department I worked in, they had a lay-off, but assured those of us remaining there would be no more staff reductions, to only lay off more people a week later, and acknowledge they did plan that but could not tell anyone. Employee morale is extremely low. Management seemed to express an interest in resolving this by having a company-wide employee survey, but when the results came back that nearly 20% of the staff extremely disliked working there, expressed “those people should not be working here anyway”, (they really said that), instead of asking why nearly such a large cross section of their staff hated their jobs that much. Internally, it seems they have agreed that the loss of senior employees is acceptable and beneficial, but they can’t admit that out loud. As indicated in other reviews on here, current management, (none with seniority over about 4 years-most less than 2), seem to have an unstated focus of cutting costs to make the company more attractive for a sale. None of them demonstrate any vesting in the long term success of Vertafore. I could go on but you can read the other reviews on here.

    Advice to Management

    Having and using the authority to lay off does not equate to good management, and your short term savings are for the long term detriment of the company. Hire a human resource representative that actually focuses on Human Resources retention and listen to what they have to say. (This means someone that does not already work for Vertafore.) You have damaged your credibility, possibly beyond repair. Someone else will have to fix the mess you made.

  10. Helpful (5)

    What an absolute cluster - no leadership, particularly in the Professional Services organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vertafore

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The paychecks always clear and the coworkers

    Cons

    Management by intimidation, no leadership, constant change, Practice Directors - what a joke

    Advice to Management

    Get some leadership and lose the management layer that tries to lead through bullying and intimidation.

  11. Helpful (6)

    Dinosaur pretending to be a Software Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Bothell, WA
    Current Employee - Software Engineer in Bothell, WA

    I have been working at Vertafore

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The engineers and BA's are amazing people. Smart, hard working, honest, and full of integrity. Insurance is good, though the cost of it is going up. Lots of a vacation, flexible schedule, good equipment and tools.

    Cons

    Do you like being micro-managed? This is the place for you! Bonus structure stinks. Taking vacation actually jeopardizes your incentive amounts. Meetings are planned for everything. Everyone has to weigh in on what, why, how are where. Including people who have no idea what you're working on or any idea about the technology stack you're using. My manager had never heard of 90% of the tools we were using. Yet, he was qualified to critique our workloads, etc. These meetings lead to a lack of productivity. In 1 year I wrote less than 8 lines of code a day. We're not talking about earth shattering stuff either. The biggest downfall is Vertafore does not embrace change. They have a good user base and opportunities to really provide some innovative stuff. But management (old timers that refuse to change) have a "We've always done it this way..." mentality. We all know this is the most dangerous phrase in the English language. Management will request something new, but then tell you how to do it and what stack to use, manage the process to death and in the end cry fowl when nothing is done or the modules end up being garbage.

    Advice to Management

    LISTEN TO THE ENGINEERS YOU'VE HIRED. You have a very bright talent base that can do some amazing things. Take the leashes off and let them run. Not sure why Alex Litner was let loose, but I have a feeling it had something to do with the fact that he screamed for innovation, a fresh look, new ideas, and youth. The good old boys didn't like that and figured it was time to run him out of town...

Work at Vertafore? Share Your Experiences

Vertafore

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.