Vertex Outsourcing Reviews

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2.6
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3 Employee Reviews

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  1. very customer service oriented and family atmosphere.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Vertex Outsourcing full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    multiple schedules,fun atmosphere, decent pay for call center

    Cons

    schedule changes every 3 months, may put some in a bind if they have outside obligations,mandatory overtime


  2. Ooh No!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Kennesaw, GA
    Current Employee - Business Analyst in Kennesaw, GA

    I have been working at Vertex Outsourcing full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-Workers are competent and friendly. Great opportunity for people just out of college. It is a great way to get your foot in the door.

    Cons

    All about the money. They don't pay well & you will never get a raise. The company is owned by investors so they are about keeping the money to themselves. No opportunity for advancement.

    Advice to Management

    Pay your employees! Invest in employee development.


  3. Helpful (1)

    Waste of time and space

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Officer in London, England (UK)
    Former Employee - Customer Service Officer in London, England (UK)

    I worked at Vertex Outsourcing full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Central location some friendly colleagues

    Cons

    You go to work to fight with the managers who have no management skills and just try to bully you. They do not invest in training, technology or improvement

    Advice to Management

    Stop trying to get the best staff available just to bully them and eventually lose them. If you want to win business you have to have a winning positive attitude Bullying is just a waste of time and money, that is why you lost your best contract



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