Veterans Benefits Administration

  www.vba.va.gov
  www.vba.va.gov
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Veterans Benefits Administration Reviews

Updated September 29, 2014
Updated September 29, 2014
11 Reviews
3.5
11 Reviews
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Employee Reviews

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  1.  

    Great job for me as I am looking for another part-time job to fill in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Veterans Benefits Administration

    Pros

    Great work conditions and co-workers are great.

    Cons

    Some of the work is very sanitation sensitive.

    Advice to ManagementAdvice

    Keep up the good management practices.

  2.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Tech  in  Atlanta, GA
    Current Employee - Finance Tech in Atlanta, GA

    I have been working at Veterans Benefits Administration for more than 10 years

    Pros

    Banker's days off. Earn leave pretty quickly, good health insurance, great opportunity to help.veterans--feel good about what you do

    Cons

    Lotta talk.about -life balance but doesn't really work out that way. While one may feel protected with so many ex military around, these same folks will tell on each other and backstab in a New York minute. Great opportunity for minorities not so.much for.white male. Fair amount of black on white prejudice. Military supervisors can be good but can also be very bad.

    Advice to ManagementAdvice

    Invest in your people. Don't micromanage. Reward people that truely work hard for the veteran. Get rid of the antiquated idea that ex military make the best supervisors. Senior management generally hide in their office.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    One of the worst Federal jobs except DHS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Public Contact Representative  in  Phoenix, AZ
    Current Employee - Public Contact Representative in Phoenix, AZ

    I have been working at Veterans Benefits Administration full-time for more than 5 years

    Pros

    Pay is okay, but they advertise the 'opportunities are endless' when, in fact, you mostly get stuck into one position. The pay is good, however, and as federal employee, have good health care plans and fair pension benefits. Environment is relatively clean, and they are not rigid about attendance.

    Cons

    Those related to someone else will get promoted. Employees are micro-managed, and treated like crap. The problems are managed so that the results end up being counterproductive. For example, so many claims are supposed to meet productivity, and so this results in either incorrect ratings, or those reps doing only the easy claims and neglecting the more complex and problem claims for months on end.

    Advice to ManagementAdvice

    Figure out why you have high turnover, and improve the job!

    Doesn't Recommend
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  5.  

    Positive Experience for a Reason:

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Specialist  in  Louisville, KY
    Current Employee - Legal Specialist in Louisville, KY

    I have been working at Veterans Benefits Administration full-time for more than a year

    Pros

    Family / Team work atmosphere.

    Cons

    Not a youthful atmosphere to be engaged in.

    Advice to ManagementAdvice

    I recommend y'all curb your enthusiasm.

    Recommends
    Positive Outlook
  6.  

    Great Work-Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Veteran Service Representative  in  Phoenix, AZ
    Current Employee - Veteran Service Representative in Phoenix, AZ

    I have been working at Veterans Benefits Administration

    Pros

    Helping Veterans!
    Supervisors stayy off your back if you do your work
    Pay gets pretty good with tenure
    No one person is getting rich off your efforts
    Time off is unquestioned
    Co-workers show each other a great deal of respect for the most part

    Cons

    A number of individuals working there are total welfare cases
    Point system of hiring and promotion doesnt always allow the best candidate to be selected
    Entry level (GS-4/5) pay is way too low for the humongous workload expected
    Workload can be very demanding

    Advice to ManagementAdvice

    They have a bigger picture of things than I do, so no advice; but giving your people a few more attaboys would go a long way

    Recommends
  7.  

    VBA should work for the Veterans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management Analyst  in  Baltimore, MD
    Current Employee - Management Analyst in Baltimore, MD

    I have been working at Veterans Benefits Administration

    Pros

    The mission of VBA is too povide world-class service to Veterans. Employees who work for VBA understand the mission and work towards the mission. Promotions are available.

    Cons

    Senior Management does not have a clue to manage. Management officials can not relate to employee needs. They do not understand how to pursue the necessary actions to achieve a positive work environment. They expect for employees to be "worker-bees" without rewards.

    Advice to ManagementAdvice

    Listen to employees. Form task groups to explore ways to improve the working environment. Stop hiring people because you like them, but base your decisions on their ability to perform the job.

    Doesn't Recommend
  8.  

    Avoid VBA Central Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Veterans Benefits Administration

    Pros

    Agency does very important work in providing compensation for disabled veterans and other benefits for veterans.
    Staff is highly empathic to needs of veterans.

    Cons

    High turnover in senior leadership in Washington DC.
    Serious problems in business practices related to disability benefits.
    Austere office environment.
    Lack of appreciation for building teams sometimes apparent.
    Some co-workers are delightful and knowledgeable, while others are unpleasant and obstructive to needed change.

    Advice to ManagementAdvice

    Implement ideas for changing disability system that have been provided by the Secretary and external experts. These recommendations will increase the speed of processing claims and promote fairness of disability ratings.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Veteran Service Representative  in  Milwaukee, WI
    Current Employee - Veteran Service Representative in Milwaukee, WI

    I have been working at Veterans Benefits Administration

    Pros

    Good pay and good benefits. Maybe not as much as in the private sector, but still pretty decent. There are plenty of opportunities for advancement. The work is fulfilling (you get to help vets...and get paid to do it), and there's plenty of it (which means good job security). Employees are professional without being impersonable.

    Cons

    Not the kind of job you want if you can't stand paperwork. As someone else mentioned, it can get monotonous. The sheer volume of work can be daunting. Occasionally, it can become overwhelming when management changes priorities (several times, in rapid succession). But, I imagine those kind of things happen in the private sector as well. Some (not many) complain about management's production expectations - but really, in my experience, if you show up and work there's no reason you can't meet minimum standards 99% of the time.

    Advice to ManagementAdvice

    Not the appropriate venue.

    Recommends
    Approves of CEO
  10.  

    Great to Work until Retirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Licensed Practical Nurse  in  Portland, OR
    Current Employee - Licensed Practical Nurse in Portland, OR

    I have been working at Veterans Benefits Administration

    Pros

    The VA is supportive of staff. Great environment. Pay is based on performance, senority and education/training only. No favoritism equals no stress. All are welcomed to join.

    Cons

    Pay is less than private sector but benefits are nice.

    Advice to ManagementAdvice

    We love the VA

    Recommends
    Approves of CEO
  11.  

    Wonderful mission--If thats what we really worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Veterans Benefits Administration

    Pros

    Feel good about serving veterans who need it.
    Work with great people (some not all)
    Pay is okay when compared with duties performed.
    Time off is better than most companies.

    Cons

    Leadership is disconnected from the mission.
    Upper Management needs a reality check on what is really going on.
    Employees are treated like they are disposable.
    Most employees are not competent to do the job that they receive over $50,000 a year to do.
    Veterans who are not competent receive preference over others who are qualified.

    Advice to ManagementAdvice

    Be consistent with your decision. Make employees feel that they are not disposable. Most high performing employees choose to work for the government and almost all of them have options to work elsewhere - Even in this tough economy. Take care of non-performers just like you would do if you didn't like the person. Just cause a person is "nice" but incompetent to do the job, should also be terminated.

    Doesn't Recommend

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