Veterans Benefits Administration Reviews

Updated July 19, 2015
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21 Employee Reviews

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  1. Vet Center Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marriage and Family Therapist in Citrus Heights, CA
    Former Employee - Marriage and Family Therapist in Citrus Heights, CA

    I worked at Veterans Benefits Administration (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is gratifying to work with military veterans and to contribute to their well-being. I worked in a small office and we had a great team.

    Cons

    Bureaucracy. Human Resources had to carry policies that were rigid and at times were detrimental.

    Advice to Management

    Team leader was great. Regional management had its hands tied on issues that required flexibility. Policy changes need to be made in Washington D.C.


  2. Coach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Veterans Benefits Administration (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Hours work life balance and values

    Cons

    Pay and upper managemanagement officials


  3. Helpful (1)

    One of the worst federal agency to be a monster federal agencies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Undisclosed in Washington, DC
    Current Employee - Undisclosed in Washington, DC

    I have been working at Veterans Benefits Administration full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Variety of training available

    Cons

    Senior management is mostly landed in their job with their military connection and they still think that they are in military. Management only cares about their future to be and busy making allies, and definitely don't care about tax payers money and use of funding. Harsh Atmosphere and morale is so bad due to distrust btw. Management and employees. everything seems to be in back burner and emergency. No strategic thinking involved for most of actions

    Advice to Management

    Congress, please fire most of management and haven't seen too many that is worthy of keeping in the government. They are waste of tax payers money


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  5. Insurance Verification

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Veterans Benefits Administration full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Opportunity to get into the GS (federal system).

    Cons

    Not the most work friendly environment; supervisory and management not supportive; not much possibility of internal growth or advancement


  6. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Support Assistant in Washington, DC
    Former Employee - Program Support Assistant in Washington, DC

    I worked at Veterans Benefits Administration (More than a year)

    Recommends
    Recommends

    Pros

    You get to help disabled veterans.

    Cons

    They care more about the numbers than actually helping the veterans.


  7. Rating Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Veterans Benefits Administration full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work hours, gives me an opportunity to serve those who helped me keep my freedom, stable job and pay rates

    Cons

    Constantly updating computer systems and work process, resulting in a continuous flux state


  8. Serve your country, not yourself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veteran Service Representative in Portland, OR
    Former Employee - Veteran Service Representative in Portland, OR

    I worked at Veterans Benefits Administration full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    great benefits, possibility to move up ( if you are willing to travel), decent pay, other employees genuinely care about veterans and their mission. They appear to be streamlining the workflow and modernizing it.

    Cons

    management culture focuses on the production rather than serving veteran's, 3 of the 4 years I was there there was 3 months+ of mandatory overtime, the culture is toxic because of this focus on the bottom line while still paying lip service to caring for veterans.

    Advice to Management

    Invest in internal resources (software usability, wiki's etc) not in retraining employees


  9. A wonderful opportunity of employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology Specialist in Jack, MS
    Former Employee - Information Technology Specialist in Jack, MS

    I worked at Veterans Benefits Administration full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is an place of employment at an very professional environment and organized, with management staff to keep it functioning smoothly.

    Cons

    This provides an opportunity of employment with an structured environment with promotional opportunities, and an balance work load strategy and time off for better personal life management.

    Advice to Management

    Keep up the great work


  10. An opportunity to serve those who served

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veteran Service Representative in Columbia, SC
    Former Employee - Veteran Service Representative in Columbia, SC

    I worked at Veterans Benefits Administration full-time (More than a year)

    Recommends
    Recommends

    Pros

    A sense of mission came with every day working at VBA. Lots of personal interactions with veterans, including on the staff, and people who are genuinely interested in the work that they are doing. Training prepares you for the work, and the administrative and customer service experience gained are valuable.

    Cons

    I worked at VBA until mandatory overtime was implemented on Saturdays, beginning at 7:30 am. Despite all the good qualities of the work and my overall satisfaction with the job, this inflexibility was too much for me, so I moved on. The training was not always seriously done, with questions about the effects of court decisions being far too decentralized at the individual regional offices.

    Advice to Management

    Structure overtime in a way that makes sense for employees. You lost one of your most productive employees in a spirit of stick-it-to-the-union. High-quality, interactive training coming from a centralized location would be an improvement. A virtual question-and-answer system that allows centralized best practices would keep employees from making too many tough calls on their own.


  11. Helpful (1)

    Great job for me as I am looking for another part-time job to fill in.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Veterans Benefits Administration

    Pros

    Great work conditions and co-workers are great.

    Cons

    Some of the work is very sanitation sensitive.

    Advice to Management

    Keep up the good management practices.



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