Viagogo Reviews

Updated March 28, 2015
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  1. Big changes. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Problem Solving Speciaslist
    Current Employee - Problem Solving Speciaslist

    I have been working at Viagogo full-time (less than a year)

    Pros

    Friendly, enthusiastic & passionate workmates.
    Brand new modern, fun & comfortable work environment.
    Good pay & benefits for the role.
    Company is clearly investing in the future so a definite sense of 'We are here for the long haul' - job security.
    Company have changed their business model and now very customer service focused.
    Big drive from high level management to make improvements.
    Laid back & fun daily work atmosphere.

    Cons

    The company has lots of old negative coverage in the media.
    Young evolving company so policy's constantly changing, though for the better, makes daily work challenging.
    Communication gaps between teams.

    Advice to ManagementAdvice

    Keep driving the changes and making improvements. Empower staff at all levels to contribute. Aqnowledge & reward those who do.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Decent culture but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Viagogo full-time (less than a year)

    Pros

    Young, vibrant atmosphere which is understandable given the sector (concerts, events, etc). Colleagues are generally nice, approachable and easy to get along with. As a start up business it has a more youthful environment which is nice when compared to older, more rigid corporate.

    Middle management when I was there was very competent and I had full faith in their decision making and leadership.

    Occasional opportunities to get tickets to concerts.

    Cons

    Dodgy practices: The company came under some intense scrutiny in a Channel 4 documentary that highlighted some of these: Buying up tickets in house with credit cards, agreements with promoters for premium allocations, etc.

    Also, depending on which side of the argument you sit (Supply/Demand vs price fairness for events goers), don't work at viagogo unless you're a star spangled capitalist who doesn't have a problem with traders speculating on a time sensitive commodity (tickets) to the long term detriment of consumers.

    When I was there there were no full time employees, except very senior people. This is because viagogo is a start up and it gives senior management the power to streamline the business when they need to. Unfortunately, this means you effectively have no job security and when you're annual contract is up, you could very easily be ushered out no entitlement to severance.

    Management whilst being very competent, could be quite cold. There was a mentality that mangers shouldn't mingle with the minions, which is rather dated approach to man management.

    Work/life balance is ok. The pay is poor and well below market rate and there are no real perks.

    Advice to ManagementAdvice

    Get to know your staff and pay people what they are worth or they walk.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful

    avoid this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - They Fool Customers and Employees in Limerick, Limerick (Ireland)
    Former Contractor - They Fool Customers and Employees in Limerick, Limerick (Ireland)

    I worked at Viagogo as a contractor (less than a year)

    Pros

    none, people are over friendly liars there

    Cons

    Huge workload, low payment, lack of procedures and policies, sneaky HR, sneaky product...horrible

    Advice to ManagementAdvice

    emigrate to the australian desert or run a cotton field.

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful

    Busy environment that gives you the opportunity to develop yourself, but lack of opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Problem Solving Speciaslit in London, England (UK)
    Current Employee - Problem Solving Speciaslit in London, England (UK)

    I have been working at Viagogo full-time (less than a year)

    Pros

    No need experience to start, open you doors for future career prospects, multicultural environment.

    Cons

    Lack of opportunities to grow, not a transparent company.

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful

    Young Environment,Low Pay,Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Limerick, Limerick (Ireland)
    Current Employee - Customer Service Advisor in Limerick, Limerick (Ireland)

    I have been working at Viagogo full-time (less than a year)

    Pros

    -Make lots of friends, Friendly environment, Fast promotion, Young Environment, Multinational

    Cons

    Fast paced, No Benefits, Low Pay, Long Hours, No Work/Life Balance, No Overtime Pay, Work Weekends, Shift Hours,1 year probation period

    Advice to ManagementAdvice

    -The company should appreciate employees' education as most of the employees have high qualifications but promotion consideration base on seniority where many talents were put on hold.
    -Should target why there are high employee turnover, should focus on keeping remaining employees than keep training new ones. Employees feel unappreciated.
    -Implement more benefits and compensation to motivate current employees
    -Shorter probation period
    -Keep a more casual quality checks to prevent employees from feeling "fearing to do his job wrong"

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful

    Fun, but not very well paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VOIP Engineer in London, England (UK)
    Current Employee - VOIP Engineer in London, England (UK)

    I have been working at Viagogo full-time (more than a year)

    Pros

    Flexible work time, free time

    Cons

    Compensation package is not good

    Recommends
  8. Interesting work and a growing business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Dev in London, England (UK)
    Current Employee - Mobile Dev in London, England (UK)

    I have been working at Viagogo full-time (less than a year)

    Pros

    good team environment and latest tech on Mobile and .Net - the co-workers are very friendly and we have a good open environment to work in!

    Cons

    nothing that stands out really

    Advice to ManagementAdvice

    Maybe more employee perks wouldn't go a miss ;)

    Recommends
  9. Latest tech and great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - .NET Developer in London, England (UK)
    Current Employee - .NET Developer in London, England (UK)

    I have been working at Viagogo full-time (less than a year)

    Pros

    they work with the latest .Net tech stack also already suing SQL 2014
    the tech team has a great culture and a real passion for software development and has some really talented developers on their .Net and iOS teams
    if you prove your self quickly you are accelerated in your development.,
    Flexible working hours :)

    Cons

    nothing so far from the tech perspective

    Recommends
    Positive Outlook
  10. customer care advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Limerick, Limerick (Ireland)
    Current Employee - Customer Care in Limerick, Limerick (Ireland)

    I have been working at Viagogo full-time (less than a year)

    Pros

    Lovely people, team lead do a brat job despite work overload, great opportunities to grow in the company as they recently launched a brand new customer service office

    Cons

    Office is very small, company is quite disorganised and salary is not interesting. Also compagnies policy aren't properly defined which put adviors in tricky positions

    Advice to ManagementAdvice

    clarify your policies, take your responsibilities

    Doesn't Recommend
    Negative Outlook
  11. Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in London, England (UK)
    Current Employee - Tech in London, England (UK)

    I have been working at Viagogo full-time (more than 3 years)

    Pros

    Great place to learn the trade, fast promotions, lots of responsibility early on

    Cons

    Not the place for work shy

    Recommends
    Positive Outlook

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