Victoria's Secret Stores Reviews

Updated April 24, 2015
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3.3
1,956 Reviews
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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
703 Ratings

Pros
  • Great discount and deals given to employees on different products every other month (in 106 reviews)

  • 30% employee discount with some free bras throughout the year (in 91 reviews)

Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 79 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 67 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Cash Wrap Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cash Wrap Associate in Melbourne, FL
    Current Employee - Cash Wrap Associate in Melbourne, FL

    I have been working at Victoria's Secret Stores part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great working environment and very dynamic group of women. Learn in the process.

    Cons

    It's hard to become full-time and shift works can fluctuate the income especially when shifts are canceled due to profitable goals are not met.

    Advice to Management

    Women make up more than 17% of retail workforce and with unstable income that fluctuate with the shifts, we cannot depend on stable source of financial to provide for family. Therefore, this result in poverty. Inanition, part-time employees do not get health benefits. With little income earned ranges from $8.00 - $10.00 per hour for sales associates, it's not enough to sustain for monthly living, health care, and family. Different states and areas have different living cost. Since retail sales drive most of American economy, I think it's important to take care better care for the associates working for the company. It's the same as giving back the loyalty.

  2. Category Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love the store and the discount. The girls I work with are awesome. Pay is good and I usually don't work overtime.

    Cons

    Holidays are brutal. Visuals are most interpretation because the guidence we get are usually unrealistic. Which can be fun but also frustrating because you have no idea what you're getting in shipment so you never know what you're going to walk into. Also, I spend way to much time playing mediator on the sales floor because associates are paid a form of commission.

    Advice to Management

    Ask more feedback from your managers.

  3. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers/fun environment/ good discount

    Cons

    Long hours/rude customers/ a bit unorganized

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Best Retail Training You Will Ever Get

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chesterfield, MO
    Former Employee - Sales Associate in Chesterfield, MO

    I worked at Victoria's Secret Stores part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Victoria's Secret does a phenomenal job to make sure each and everyone of their employees is confident and knowledgeable about their products. I have worked retail previously before here, and nothing has helped me as much as working for them. I truly feel that once someone can work for Victoria's Secret, they can really work anywhere. I was welcomed with open arms and the whole team and management did a multitude a follow-ups through the day to see how I could better myself. Managers set goals for each associate based on their strengths and personalities. Reading some of these reviews makes me very sad, because I worked for an amazing store, but I do believe that you can get awful customer service in any place you shop. So before you blame the entire company, maybe you just need to switch stores.

    Cons

    Like any retail job, you will get nasty customers. I did my very best to try to do anything in my power to create a returning customer, no matter what it took, but some people are just rude and awful. I saw more nasty customers at Victoria's Secret than any job I had worked in the past.

    Shoplifting was also a huge problem. Not being able to keep new products in the store really sucked, especially when we would have those forever customers who would come in for specific items, only to find out that everything walked out the door.

    Advice to Management

    I really have no advice to the management, or at least mine anyways. I guess if some of these stores are as bad as the reviews say, then management should damn well be reading these to see how they can grow and change from this. I really wish all VS stores could be like the one I came from.

  6. Visuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Associate
    Current Employee - Visual Associate

    I have been working at Victoria's Secret Stores part-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I think I got lucky, but I work with a great team and have made many friends working at my specific store location. They are great about working with your school/other work schedules. The employee discount/deals on product is good as well. The company as a whole has good values.

    Cons

    I have worked at VS for 6 years. I could have moved up to various supervisor roles but they don't offer full time status with benefits unless you are a store manager. I have expressed numerous times that I am interested in taking my career to the corporate level but nothing ever comes of this. Now I basically work there for the easy money, job stability, and gaining experience that I will most likely take to another company.

  7. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Associate/Cashier in Albany, NY
    Former Employee - Sales Associate/Cashier in Albany, NY

    I worked at Victoria's Secret Stores (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great environment and staff

    And the discount

    Cons

    Inconsistent hours and long floor set hours

  8. Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Positive work environment, support from superiors readily available, continuous job education

    Cons

    retail hours (nights, weekends, etc), on your feet for long periods of time.

  9. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores part-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great environment, freebies, flexible hours

    Cons

    Change in management, hourly pay was low

    Advice to Management

    Pay more!

  10. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate in Tracy, CA
    Current Employee - Sales Associate in Tracy, CA

    I have been working at Victoria's Secret Stores part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Really nice co workers, good hours

    Cons

    30 minute lunch, too much drama, bad pay

  11. I was working as a Customer Service Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kettering, OH
    Former Employee - Customer Service Representative in Kettering, OH

    I worked at Victoria's Secret Stores

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was great working there. I had fun learning bout new products.

    Cons

    Some customers can be mean.

    Advice to Management

    Keep working toward great success

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