Viking River Cruises
2.3 of 5 19 reviews
vikingrivercruises.com Woodland Hills, CA 150 to 499 Employees

Viking River Cruises Reviews in Woodland Hills, CA

Updated May 13, 2014
All Employees Current Employees Only

1.6 8 reviews

                             
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    6 people found this helpful  

    An absolutely gorgeous company and idea; however, abusive, rogue and reckless IT middle-management were a nightmare...

    Database Developer (Former Employee)
    Woodland Hills, CA

    ProsTheir product is nothing short of dreamy romantic adventure, of which stories will be told. Their concept, presentation, and marketing materials are absolutely breath-taking. They even build their own ships to specification, and provide an annual River Cruise benefit for employees.

    ConsIT Managers yelling, swearing, slobbering, engaging in verbal sexist belittling of direct reports - the most ridiculous workplace conduct I have experienced in my entire life, and not by the troops, but by IT managers. It was loud and often, and could not be unheard or misunderstood. This behaviour was well-known and tolerated by the organization, and was in fact the leading off-hours topic of IT employees. Accountability of staff appears to cease above the lowest level, at least in IT.

    Advice to Senior ManagementFire your abusive IT managers or prepare for lawsuits. It is remarkably easy to accumulate visual/audio evidence of abuse in the modern age. Promote those employees that silently and gracefully endured their behaviour, for those are the humble, strong, productive and resilient individuals that actually did the work the IT managers took all the credit for.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Stressful, Monotonous, & Negative Atmosphere

    Reservations/Travel Consultant (Current Employee)
    Woodland Hills, CA

    ProsFree parking, decent insurance , employee cruise discount

    ConsCorporate Agenda is to maximize company profits at the expense of employees.. This company doesn't value the hardworking employees that have contributed to the company's success...put simply, upper mgmt Do Not Care. The stress level is off-the-charts ridiculous.. The sales quota is not based on true conversion ratios, quarterly shift bids based largely on performance is counter productive. Employees are like selling machine robots,, the feeling on the sales floor of the call center is a strange and uneasy combination of high stress and a dead feeling... Extremely Negative Atmosphere..I don't know a satisfied employee here.

    Advice to Senior ManagementMy advice to the owner is to replace the Management; in my opinion, a complete overhaul of Existing Management is needed. Most Upper Management has been there too long and they ought to be ashamed of themselves for the unrealistic Policies and Procedures.

    No, I would not recommend this company to a friend

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    8 people found this helpful  

    Too much stress and too much work for too little compensation and benefits.

    Customer Service Agent (Former Employee)
    Woodland Hills, CA

    ProsGood people from diverse cultural backgrounds. Interesting product (luxury travel).

    ConsThere was no training whatsoever. Most of the expectations were "communicated" telepathically. Customer Service dept was severely understaffed and agents were paid very poorly. The work volume was too high, as well as the stress level (both from the excessive volume of work and difficult or rude customers, which comes with the territory). We were told right away that this was a "burn-out" job, and hardly anybody stays over a year. However, getting promoted or even moving laterally into another department turned out impossible. Were paid a salary and worked regularly overtime & skipped lunch breaks (with no additional compensation). The more work you accomplished, the more extra work they would pile up on you.

    Advice to Senior ManagementHire more people for the Customer Service team & pay better to prevent morale from going down and the turn over. Treat your staff better.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Welcome to good old-fashioned Corporate America

    Anonymous Employee (Current Employee)
    Woodland Hills, CA

    ProsComfortable, stable, reliable work environment in a very solid company that's growing very well and will be around for a while. If you are looking for safe, stable, quiet, and consistent then this is for you.

    ConsWorking in a drab cubicle farm is far from inspiring. Their management style and business methods are strongly rooted so there's not much room for creativity or innovation. And the corporate culture is negative in that I've heard disparaging comments towards the less-affluent call center employees and the older, demanding customer base. Oh - and there is an office dress code.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    9 people found this helpful  

    Not what I thought it would be.

    Reservations/Travel Consultant (Current Employee)
    Woodland Hills, CA

    ProsEducated, cultured passengers traveling with Viking Cruises.
    Travel benefits.

    ConsEXTREMELY poorly managed company by people who have no background in the travel industry. Insufficient training and by someone (Diana) who has a proven record of conflict with employees. Employees quit or are fired often so you are trained by employees (computer training while on the phone) who have not yet mastered the job (it takes 6 months to learn the job). MICRO-MANAGED to where you cannot effectively do your job. The policy changes regularly so once you have learned it- expect it to change. Lead workers (who you call to answer questions) are not always providing accurate information and are not happy to answer the questions and will not take calls from passengers who are demanding to speak with a supervisor. You are responsible for knowing policy that isn't documented anywhere and was sent via email prior to your having obtained the employment position. Your days and hours will change with no notice. You are not valued, respected, treated like an adult, there is child-like backstabbing, gossip, things given are taken away (commission, vacation days are taken from you when you call in sick if you have no sick days, etc...). No room for advancement though they will tell you otherwise. High expectations on the job, with new expectations regularly. Calls are monitored by MANY people, a supervisor will double jack with you (sit with you and listen to your calls) one time per week for all eternity, there are surveys after every call, and you must try to upsell on every call. There's a 1/2 price sale every month so it gets busy at the end of every month, so there's mandatory overtime and sometimes you must work your day off. You have two days off per week but they are not consecutive. Most employees are not only dissatisfied with their jobs but are downright depressed. It is a very demeaning atmosphere. This is NOT a professional environment. The only way to make money in this job is to work in the sales department, but you will have quotas and will be fired if you don't meet quota. Your sales are taken away from you for silly things.The job is ridiculously complicated for the pay, and to have to deal with supervisors, management, emails, phone messages, policy changes, and lead workers attitudes for the little money paid makes this job unbearable. Policy makes it impossible to do your job sometimes. For example, you are responsible for returning phone messages left in between calls (IF it's slow) after idling in for 15 seconds and only one outbound call, so you cannot check your message then return the call and you cannot do either if it's busy. You have to return email messages during your call or in between calls but you cannot be unavailable for a call for more than two minutes.The computer is archaic and constantly makes mistakes so you must watch for computer errors in addition to your own. NO TRAINING for new ocean cruises so good luck to you and all the passengers traveling in 2015. That will be a guaranteed mess. So much potential to be a good job but no such hope unless they gut current policy and management.

    Advice to Senior ManagementTreat others as you would like them to treat you. Place yourself in the employee's position and see how much you'd like working under the same conditions. The morale is so low it's a shame it goes unnoticed. Take employees off the phones for 10 minutes and ask them how to better the work environment but don't have consequences for them when they speak up. Quit experimenting with policy, you have been in business far too long to not know what works and what doesn't at this point. There is no employee loyalty to this company, no job security, and everyone feels under constant threat of losing their job. Hire supervisors from within, not people who know nothing about the job and are unfamiliar with policy. Monitor your supervisors and leads as you do your sales team and travel consultants. Designate a separate phone line for travel agents and a separate phone line for ocean cruises and have specialized training just for them. Do not think for one minute that any of us actually know how to book ocean cruises, they are not booked "just like rivers!" Monitor 1210 calls to the leads, especially when supervisors answer, as they are almost always wrong (supervisors are not trained on the phone and should NOT be giving advice). Survey your leads, they should be responsible for treating us the same way we must treat passengers.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Hard to be happy here

    Sales (Former Employee)
    Woodland Hills, CA

    ProsGood HR dept, free pizza once a month, free parking,

    ConsIncomplete sales training leaves new employees very stressed out first several months.
    Many Managers and Team Leads are unsupportive and very condescending.
    One must ask permission to use the restroom at Viking during shifts going later than 5 pm and weekend shifts. Very humiliating if you have an upset stomach.
    Typing a phone number on the wrong portion of the E-application results in a loss of the sale.
    It is possible to sell a million dollars in product and receive zero commission due to an unfair inbound call conversion system.
    Archaic and inefficient sotware system

    Advice to Senior ManagementBrand New sales reps need more than two minutes between calls to double check the accuracy of applications.
    Calls that are wrong numbers, or want to be taken off the mailing list, or already booked a cruise, or are making a payment, should not be counted as a sales call because they are not. Create a new and honest call Tally

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    An interesting experience but difficult

    Anonymous Employee (Current Employee)
    Woodland Hills, CA

    ProsEvery employee gets a discounted rate or free cruise as a perk after a certain period of employment
    Pay is decent although yearly bonus is small

    ConsThis company does not promote from within
    Too many directors, managers, VP's, lots of bosses to keep happy
    Long hours are required and expected in most departments
    Departments are often at odds with each other, and within the department itself, so half your job will be negotiating the "political" hurdles
    Unsupportive managers will actually make fun of employes behind their backs in front of other employees
    No HR department
    Zero job training, just jump in and swim
    Lots of "strong personalities" to endure

    Advice to Senior ManagementValue your productive employees, get rid of the dead weight. Promote from within so people like me who work hard have a reason to keep working here.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Not entirely satisfied

    Reservations (Former Employee)
    Woodland Hills, CA

    ProsGreat perks
    Helping people plan their life vacations on a river cruise
    Good benefits
    will train

    ConsBad management
    really bad with time managemnt (ie. restroom breaks, etc)
    Not easy to deal with (2 managers)

    Advice to Senior ManagementMake it easier for your employees to feel comfortable when they need to speak with you.
    Give reviews if you are not happy
    make suggestions

    No, I would not recommend this company to a friend

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