Viking River Cruises

www.vikingrivercruises.com

Viking River Cruises Reviews in Woodland Hills, CA

Updated January 19, 2015
Updated January 19, 2015
29 Reviews
2.7
29 Reviews
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  1. 1 person found this helpful  

    Rapid growth = growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Woodland Hills, CA
    Current Employee - Sales Consultant in Woodland Hills, CA

    I have been working at Viking River Cruises full-time (more than 3 years)

    Pros

    My experience has been in the call center, and I believe over-all, management strives for fairness, almost to a fault. Compensation on the sales side of the call center is generous with six-figure earning potential, but only if you know the product, or sound as if you do, and if you are consistent with follow-up work. It's not easy, especially working within the confines of a ridiculous commission structure (see below) and definitely not for uninitiated. Free travel is a major incentive.

    Cons

    Viking has developed a means in which to keep company-wide commission payouts the same every year, in-spite of remarkable company-wide growth and expansion. It's obvious the company is quietly reigning in commission payouts, but doing it in a manner that gives the appearance of the earning potential still existing. But truthfully, for most, commissions have been capped and the top payout potential is largely unobtainable. The sheer amount of metrics in the payout structure alone are enough to make your eyes go crossed; the complexity of it all is laughable. Not a fun environment to be in when everyone has something to complain about on a daily basis.

    Advice to ManagementAdvice

    Everything in the call center needs to be simplified. They've made it so complex at this critical time of growth, and missed an opportunity to scrap the things that were ineffectual carry-overs from when we were much smaller.

    Recommends
    Positive Outlook
  2.  

    A great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Woodland Hills, CA
    Former Employee - Customer Service Representative in Woodland Hills, CA

    I worked at Viking River Cruises full-time (more than a year)

    Pros

    It is a great team situation. We all get along and work together well. The management really wants the workers to succeed. They will send you on a cruise so you can feel what the customers feel, and it is free. The only thing you pay for is the bar tab (50% discount).

    Cons

    The only con I could think of is no longer part of the company.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    We are sales professionals and money motivated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant in Woodland Hills, CA
    Former Employee - Travel Consultant in Woodland Hills, CA

    I worked at Viking River Cruises full-time (more than 3 years)

    Pros

    Company holiday parties and free coffee

    Cons

    They keep changing the commission structure to the point that eve the Sr reps were disgruntled!

    Glad I left just as it started getting worse

    Advice to ManagementAdvice

    Quit being greedy and pick a commission structure that is a "win win" for everyone

    Doesn't Recommend
    Neutral Outlook
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  5. 4 people found this helpful  

    I worked at Viking as a Reservations Agent for a year. The company has great people, but their environment is brutal!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Woodland Hills, CA
    Former Employee - Reservations Agent in Woodland Hills, CA

    I worked at Viking River Cruises full-time (more than 3 years)

    Pros

    The People-I have to say that my co-workers and my boss were just wonderful, absolutely the best people I have worked for. They were all A+. They also have quite a few perks, (bagels on Friday's and bringing in lunch for the team" type of stuff, which makes it fun to work there). You can also make really good commissions if you hit your quotas and know how to sell. The product is generally (cruises they sell) well received and it's fun to book people on their dream vacation.

    Cons

    They have positively draconian policies in place. Every aspect of your appearance (even if you work in the call center and see NO ONE) is under scrutiny. They dock your commissions for every single infraction and write you up for being 50 seconds late. They offer wonderful travel bonuses but you can't take advantage of them unless you haven't been written up and EVERYONE there has a write up! Further, their marketing is misleading and sales/customer service have to deal with angry/pissed off people night and day, screaming that the company is lying in the way they advertise prices. It would be very simple to be more up front with their advertising and customers would feel better about the product.

    Advice to ManagementAdvice

    Understand that the people working for you are human beings, you would have much more dedicated employees if you encouraged rather then discouraged people and let go of the turn of the century micro management of things that don't generate revenue for the company. All of the bagels in the world won't make up for not respecting your employees.

    Doesn't Recommend
    Neutral Outlook
  6. 6 people found this helpful  

    Drains your energy and wears you down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant in Woodland Hills, CA
    Former Employee - Travel Consultant in Woodland Hills, CA

    I worked at Viking River Cruises full-time (less than a year)

    Pros

    Good commissions if you make your numbers ( if not you earn zero ). Free parking. Candy bowls passed around office.

    Cons

    Micro - managing to the EXTREME. You have 2 minutes in between calls to make sure your applications are complete If you enter a phone number in the wrong line on the antiquated computer software - you lose the sale and commission. On weekends and after 5 pm you are required to call a supervisor hotline when you are in need of using the restroom facilities. Not fun if soething hasn't settled well after lunch -This is a joke and I am surprised a law suit has not been filed. You are required to sell approx 40% of all the sales calls you receive - however, not all the calls you receive are sales calls. If someone wants their name off of the mailing list, if someone has a question about a previously booked cruise, if someone is calling to make a payment on a previosly booked cruise - all these non sales calls COUNT against your metrics. You can work yourself to exhaustion and make ZERO in commissions because of it. Lastly, they fire everyone. If you apply here, be prepared to not last long as they really do not care about employees. You are HUGELY disposable. This company has a VERY NEGATIVE work environment.

    Advice to ManagementAdvice

    Upper management should attend some "humanity" or "compassion" seminars....

    Doesn't Recommend
  7. 4 people found this helpful  

    Sure, it was alright.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Specialist in Woodland Hills, CA
    Former Employee - Service Specialist in Woodland Hills, CA

    I worked at Viking River Cruises full-time (less than a year)

    Pros

    Nice incentives, everyone working there tends to be pretty professional. The company has high standards. It's like any other office with seasonal parties, monthly bagels, etc.

    Cons

    Extremely fast paced, unrealistic work pace. The management keeps raising the bar to absurd levels. There is favoritism in the workplace. If you step a toe out of line, you are out. They have crazy rules about absenteeism.

    Advice to ManagementAdvice

    Chill, a little. You're working your staff like robots and they can't even get the time off to go to the doctor when you run them ill. The vacation is minimum and is not enough for your staff. They need vacation too.

    Recommends
    Positive Outlook
  8.  

    Good experience in the Air Operations department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Air Operations Department in Woodland Hills, CA
    Former Employee - Air Operations Department in Woodland Hills, CA

    I worked at Viking River Cruises full-time (less than a year)

    Pros

    Nice facilities and work area. In general, people in my department was welcoming.

    Cons

    Under staffing, high turnover and high workload make your work stressful. But you know, customer service is not always a rewarding job.

    Advice to ManagementAdvice

    I consider they have a good training program. Company values their staff and ask for feedback about department issues. Monthly meeting very helpful in order to be aware of the position of the company and the news in the department.

    Recommends
    Positive Outlook
  9. 4 people found this helpful  

    Stressful, Monotonous, & Negative Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Travel Consultant in Woodland Hills, CA
    Current Employee - Reservations/Travel Consultant in Woodland Hills, CA

    I have been working at Viking River Cruises full-time (more than 3 years)

    Pros

    Free parking, decent insurance , employee cruise discount

    Cons

    Corporate Agenda is to maximize company profits at the expense of employees.. This company doesn't value the hardworking employees that have contributed to the company's success...put simply, upper mgmt Do Not Care. The stress level is off-the-charts ridiculous.. The sales quota is not based on true conversion ratios, quarterly shift bids based largely on performance is counter productive. Employees are like selling machine robots,, the feeling on the sales floor of the call center is a strange and uneasy combination of high stress and a dead feeling... Extremely Negative Atmosphere..I don't know a satisfied employee here.

    Advice to ManagementAdvice

    My advice to the owner is to replace the Management; in my opinion, a complete overhaul of Existing Management is needed. Most Upper Management has been there too long and they ought to be ashamed of themselves for the unrealistic Policies and Procedures.

    Doesn't Recommend
    Neutral Outlook
  10. 9 people found this helpful  

    Too much stress and too much work for too little compensation and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Woodland Hills, CA
    Former Employee - Customer Service Agent in Woodland Hills, CA

    I worked at Viking River Cruises full-time (more than a year)

    Pros

    Good people from diverse cultural backgrounds. Interesting product (luxury travel).

    Cons

    There was no training whatsoever. Most of the expectations were "communicated" telepathically. Customer Service dept was severely understaffed and agents were paid very poorly. The work volume was too high, as well as the stress level (both from the excessive volume of work and difficult or rude customers, which comes with the territory). We were told right away that this was a "burn-out" job, and hardly anybody stays over a year. However, getting promoted or even moving laterally into another department turned out impossible. Were paid a salary and worked regularly overtime & skipped lunch breaks (with no additional compensation). The more work you accomplished, the more extra work they would pile up on you.

    Advice to ManagementAdvice

    Hire more people for the Customer Service team & pay better to prevent morale from going down and the turn over. Treat your staff better.

    Doesn't Recommend
  11. 6 people found this helpful  

    An absolutely gorgeous company and idea; however, abusive, rogue and reckless IT middle-management were a nightmare...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Developer in Woodland Hills, CA
    Former Employee - Database Developer in Woodland Hills, CA

    I worked at Viking River Cruises full-time (less than a year)

    Pros

    Their product is nothing short of dreamy romantic adventure, of which stories will be told. Their concept, presentation, and marketing materials are absolutely breath-taking. They even build their own ships to specification, and provide an annual River Cruise benefit for employees.

    Cons

    IT Managers yelling, swearing, slobbering, engaging in verbal sexist belittling of direct reports - the most ridiculous workplace conduct I have experienced in my entire life, and not by the troops, but by IT managers. It was loud and often, and could not be unheard or misunderstood. This behaviour was well-known and tolerated by the organization, and was in fact the leading off-hours topic of IT employees. Accountability of staff appears to cease above the lowest level, at least in IT.

    Advice to ManagementAdvice

    Fire your abusive IT managers or prepare for lawsuits. It is remarkably easy to accumulate visual/audio evidence of abuse in the modern age. Promote those employees that silently and gracefully endured their behaviour, for those are the humble, strong, productive and resilient individuals that actually did the work the IT managers took all the credit for.

    Doesn't Recommend

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