Virgin America

www.virginamerica.com
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Virgin America Reviews

Updated February 4, 2015
Updated February 4, 2015
108 Reviews
3.4
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Virgin America CEO C. David Cush
C. David Cush
77 Ratings

Review Highlights

Pros
  • The flight benefits are great and we stay in some pretty great layover hotels (in 12 reviews)

  • Great brand to be a part of in terms of recognition as a disruptive force in an otherwise mundane industry (in 6 reviews)


Cons
  • No work/life balance at least at my station (in 4 reviews)

  • Lots of people that are niave and new to the airline industry (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services in New York, NY
    Current Employee - Guest Services in New York, NY

    I have been working at Virgin America

    Pros

    Wonderful Co workers very flexible the pay is decent but I have been there forever

    Cons

    Management not in sync with each other becoming more of a legacy carrier everyday

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    The corporate culture has been a unique & diverse experience,yet can differ drastically from airport station to station.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Teammamte in Jamaica, NY
    Current Employee - Guest Service Teammamte in Jamaica, NY

    I have been working at Virgin America full-time (more than a year)

    Pros

    * Customer service is promoted via a teamwork environment.
    * Music playing is permitted and can greatly help elevate your mood.
    * Travel incentives are cool and extracurricular actives are fun.
    * Brand brings a sense of pride.

    Cons

    * West Coast based airline, target attention towards west coast stations. Other stations get neglected.
    * Every airport stations is managed differently and somewhat independently, leaving room for much management error.
    * Pay scale varies based on locality, however quality and quantity of work is the same . Company blames airport ordinances & state regulations, yet insist they care about employees. Some employees are living in poverty levels.

    Advice to ManagementAdvice

    * Improve East Coast regional & local management by challenging them to be at the same level as west coast counterparts.
    * Hold local station management accountable for valid teammate grievances. A correction plan should be stimulated.
    * Rotate local leadership responsibility so that favoritism is not solely towards the "chosen" few.
    * Show more respect & appreciation to frontline teammates by allowing them to rate their local leadership.
    * Improve professional in the workplace.

    Recommends
    Neutral Outlook
  3.  

    It's exciting and you never know what's around the corner.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Scheduler in Burlingame, CA
    Current Employee - Crew Scheduler in Burlingame, CA

    I have been working at Virgin America full-time (more than a year)

    Pros

    Quality benefits and being able to travel quite a bit.

    Cons

    Long days and high stress as well sometimes.

    Advice to ManagementAdvice

    Be more involved with your staff and take feedback to grow the department if possible.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Disorganized. Dysfunctional. Disconnected. Delusional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Teammate
    Former Employee - Guest Service Teammate

    I worked at Virgin America part-time (more than 3 years)

    Pros

    Not what you think.

    It is a unique type of work you have never worked in the airline industry and Virgin does have a well known and reputable brand. Each and everyday is different and faced with different challenges. Never a dull moment.

    I will give Virgin credit that after much internal criticism they did put together a “Work Rules Advisory Committee.” However, the committee has little confidence among GSTs as it is only advisory and many of the changes were already in the pipeline long before the committee was formed and do not address the core problems with the workplace culture. I will give them credit for trying on the committee but it is basically to tame the inevitable GST unionization.

    Cons

    During my time with Virgin America, I tried so hard to like the company and rally around the brand but its breakdown in upper management, the naiveté HQ, culture of favoritism, and its cult of personality made it impossible.

    Virgin has a great reputation externally but internally it is a category five disaster. Besides the below industry pay, lack of career growth, and breathtaking favoritism, Virgin America’s biggest problem is the disconnect between HQ and the stations. Each city runs as its own company with each having its own standards and policies. Those who work in California live in a bubble and it is worse the further you go.

    For as small as Virgin is it can’t seem to get consistency. The GST Polices and Procedures have really done a big disfavor to the company as they write rules in a very complex and confusing way. Even if the rules are clear they are loosely enforced. HQ is bleeding with inexperienced individuals who truly don’t understand or want to understand the nature of the operation or the roles of others. Virgin even has a policy that GSTs must get the permission of a manger or supervisor before the call of the police for any reason. This was even after the LAX shooting in our own terminal. My 5-year-old nephew knows to call 911 immediately in an emergency and not ask Mommy or Daddy for permission.

    At first I thought Virgin was so edgy and innovative but that only lasted so long. It seems as if Virgin is stuck in 2007 and lacks vision to move into the future. In addition, every time you are in a group or in training all you hear is how Virgin is the best and how all our competitors suck. They force the Kool-aid and it turned into somewhat of a bully culture how they praised themselves by constantly bringing others down. Virgin will say how unique and special they are but when convenient they will revert “ this is industry standard” when it comes to cutting health benefits or not raising pay.

    My best advice is to keep a low profile and avoid stepping in the drama and corruption. After a certain point you may start acting like the child they treat you but still try to lay low. If you find yourself getting a seat at the table and being liked by your local managers, great! You have managed to do what many cannot. You will not be subject to the work rules and will have many exceptions made on your behalf. However, if that is not the case, I would use them like they use you and when a better job comes along….leave. This is not a career. Please, please don’t fall into the pit many do by holding out for advancement only to find yourself doing the same thing five years later and only having a pin to show for it.

    Advice to ManagementAdvice

    HQ, the VPs, and the regional mangers are completely oblivious to what is going on at the stations. They have a “hands off” approach when managing and are mostly removed from the day-to-day operations. On the rare occasion they visit the stations (which is more like passing) they get a tour of the office (Village), then grab a lunch with a select few that were hand picked by local mangers. They also need to clean house with Guest Services from the top on down as well as the policy department. If Virgin did not hire on whom they like but rather who is qualified, the company would run more like a business and less like a frat house. After a while I willing left the company because some things are just not worth it. I am not optimistic that Virgin has the self-perception, discipline, or the confidence to make the necessary changes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    An Incredible Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Teammate in New York, NY
    Current Employee - Guest Services Teammate in New York, NY

    I have been working at Virgin America part-time (less than a year)

    Pros

    From training to actually working there, the experience has been amazing all along the way. The company culture follows the Richard Branson mindset: "Screw it, Let's do it." They are really the leader in the industry and are constantly innovating. The company cares about its teammates, guests, and the experience more than money. There are also plenty of opportunities for movement and improvement in the company.

    Cons

    Low pay but the companies provides plenty of benefits throughout the experience, from the little things like food vouchers to paid travel, training, and stipends. The company is still growing, however. It should get even better.

    IPO has already had a few negative effects on some teammates such as the in-flight.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    From Ticketing to Quality check. Company has a good way to work around other areas of operation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Auditor in San Francisco, CA
    Current Employee - Quality Assurance Auditor in San Francisco, CA

    I have been working at Virgin America full-time (more than 5 years)

    Pros

    Opportunity is always there. Growth a

    Cons

    Pay Scale is kind of low

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fun, growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America full-time (more than a year)

    Pros

    An exciting brand to work for.

    Cons

    Still small compared to other major airlines, so growth opportunities are limited.

    Recommends
    Positive Outlook
  9.  

    Flexible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America

    Pros

    Flight Benefits
    40 1k Match
    Flexible
    PERSONAL GROWTH

    Cons

    Low Pay
    inconsistent POLICY
    Work life BALANCE

  10.  

    Fun job, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Team Member in Dulles, VA
    Former Employee - Guest Service Team Member in Dulles, VA

    I worked at Virgin America part-time (less than a year)

    Pros

    Awesome company, their vision is exciting. Flight benefits are great especially if you work as GST

    Cons

    The pay is mall grade, tight micromanagement

    Doesn't Recommend
    Positive Outlook
  11. 1 person found this helpful  

    Work Hard, Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America full-time

    Pros

    I love to work hard and see the results. It's fun to be the best and to know you are a part of success.

    Great people!

    Cons

    Not enough free time in salary positions to see the world!

    Recommends
    Positive Outlook
    No opinion of CEO

Virgin America Photos

In flight: Virgin America flight attendant (male) dressed in all black
In flight: Virgin America flight attendant (female)

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