Virgin America Reviews

Updated July 24, 2015
129 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
Virgin America CEO C. David Cush
C. David Cush
92 Ratings

Pros
  • The flight benefits are great and we stay in some pretty great layover hotels (in 12 reviews)

  • Great brand to be a part of in terms of recognition as a disruptive force in an otherwise mundane industry (in 6 reviews)

Cons
  • No work/life balance at least at my station (in 4 reviews)

  • Salaries are also on the lower side, as the airline industry is very competitive (in 5 reviews)

More Pros and Cons

129 Employee Reviews

Sort: Popular Rating Date
  1. You will LOVE your job. But. . .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Amazing people work at this company. The culture is awesome and the experience is life changing. Very supportive and lots of room for growth if you want it.

    Cons

    There's a lot of unrest and a lot of growing pains as a company between the workforce and corporate headquarters. You have to be very independent to be able to handle the stresses and politics.

    Advice to Management

    Put yourself in our shoes.


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin America full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Always have fun at work.

    Cons

    Sometimes slow at getting things done.

    Advice to Management

    Listen more.


  3. IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Auditor in San Francisco, CA
    Current Employee - Quality Assurance Auditor in San Francisco, CA

    I have been working at Virgin America full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very Flexible work environment. fun and exciting new perks

    Cons

    pay structure not stable enough

    Advice to Management

    compare wages with cost of living so everyone is happy


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ehhhh....you decide for yourself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Flight Attendant in Oceanside, CA
    Former Employee - Lead Flight Attendant in Oceanside, CA

    I worked at Virgin America (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexibility and reserve time was short, not sure if it's the same. Made training fun.

    Cons

    Poor managers and supervisors. Not consistent and they had their favorites.

    Advice to Management

    be consistant


  6. Pay is set

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In-flight Team Member in San Francisco, CA
    Former Employee - In-flight Team Member in San Francisco, CA

    I worked at Virgin America

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun company to work for, perks, get to travel and meet a lot of people. Employee perks are awesome. Would go back.

    Cons

    Pay is set, can't negotiate


  7. Flight Attendant for 7 Years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in San Francisco, CA
    Former Employee - Flight Attendant in San Francisco, CA

    I worked at Virgin America full-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    -Amazing co-workers - the Inflight Teammates, GSTs and Pilots you see at work are funny, dynamic and really make the work worth it -Interesting passengers -work for the "cool" airline -decent vacation benefits -good hotels on layovers -passengers love VX. They don't come onto the plane with years worth of "chips-on-shoulders", IE, they don't have a long standing hatred of flying on Virgin. It makes our job easier.

    Cons

    -zero flexibility -no accountability from management or scheduling for "bending" the rules -favoritism -no trust on their part (requiring sick notes for every single sick call? puh-leeze) -terrible, awful maternity policy -bases are in very expensive cities: JFK, LAX and SFO, and the pay doesn't bode well for living there. Basically, you have to have a ton of roommates or someone else supporting you if you want to live in base. Otherwise, you need to commute, which is tough since VX has no commuting policy. -they don't consider this a "career"; that's why they offer a "career choice buy-out" every year to senior flight attendants, it's basically, here's 20k, go get yourself a real career because we don't want you here anymore......

    Advice to Management

    Open up your eyes to the reasons why half your flight attendants have intermittent FMLA leaves; your lack of flexibility is appalling! There is a reason the union was voted in! Also- you are losing quality flight attendants to other airlines - I think your lack of respect for the experience your senior ITMs have will come back to bite you in the long run.


  8. 5-week training

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin America full-time

    Pros

    Wonderful opportunity to met new people and bring your talents to the table.

    Cons

    In flight Management.

    Advice to Management

    ITMS undergo an intense hiring process: phone interview, psych test, 5 hour interview, including the 1:1, drug test, and thorough background check . . . To management: Please do not say you are invested in the success of your ITMs and assure them there is nothing to worry about because "you have the job"--you don't really have the job yet. ITMs will be released at the drop of a hat during the 5-week training. Some trainees struggle to adjust to this new environment. 40+ hours/week of reading the in-flight manual (IFM) in the classroom, doing hw, and preparing for tests is doable but not enough unless you develop good working relationships with your fellow ITMs and the instructors, in other words, support each other and collaborate, as teams do! IMHO, a few instructors were standoff-ish, had an air of self-entitlement, and did not reach out or encourage collaboration: Set the tone in a way that reflects 21st century leadership. Emphasize expectations and strict requirements on required items and compliance standards prior to Day 1/Red Carpet. You've already made the investment thus far. Now, walk the talk . . . Overall, not so wow, not so elevating, not so virgin. Look forward to seeing improvements to management, thus happy employees.


  9. Good temporary experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Teammate
    Former Employee - In Flight Teammate

    I worked at Virgin America full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Being able to travel anywhere was an amazing benefit, crews were fun and easy going to work with, having good seniority would get you the schedule you want (for the most part). It's a great job to experience for a couple of years. Innovative company willing to try new products and food companies to help other small businesses grow, especially Bay Area companies.

    Cons

    Management was very difficult to work with. It really felt like they would not listen to what we had to say. The Scheduling Team was even more difficult to work with, it felt like there was a huge disconnection between scheduling and the inflight team. There was a lack of respect between the two departments. The work rules are very vague. There was so much grey area that even a supervisor didn't understand the work rules when I would bring up a work rule to their attention over a specific issue. There is very little room for growth. I left the company feeling very unappreciated. The management team always bloats about how Virgin America is the top airline and thanks us for it but doesn't treat their teammates like they're number one, especially in PAY. In the more recent times, there has been very little flexibility in scheduling due to low reserve coverage. If you call out sick, you are required to bring a doctors note, which made me feel like I was in a child in grade school again and it felt as if management did not trust us. They made promises and failed to keep them, especially when the company went public. Also, reserve life for inflight teammates is the worst. They need to come up with a policy to benefit their work/life balance. This company is huge on favoritism as well.

    Advice to Management

    Listen to your teammates! Virgin America has been around for a while now, so act like a grown up company. Management should take a pay cut and increase GST, Inflight, and pilot pay. They are the ones working hard to win all the awards you brag about, so pay them the amount they deserve! Happy workers = more productivity and better customer service results. Also, quit playing favorites. This isn't high school anymore.


  10. Working here was exciting and a great experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Flight Team Member in San Francisco, CA
    Former Employee - In Flight Team Member in San Francisco, CA

    I worked at Virgin America full-time

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    The uniforms and the trench coat are very sexy. You feel proud to wear it and stand out.

    Cons

    Upper management constantly looking for reasons to dismiss you than to keep a good, hard working person. No job security

    Advice to Management

    Trust in all of the tool you have created to ween out what you don't want in your company. Getting hired is already a difficult process once you have a great team encourage them for a successful company instead of looking for reasons to dismiss without reasons or warnings.


  11. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Service Teammate
    Former Employee - First Service Teammate

    I worked at Virgin America

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great health and flight benefits. Awesome culture and very welcoming, nice people.

    Cons

    Management can be difficult and unfair



Showing 129 of 129 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.