Virgin Media
3.4 of 5 65 reviews
www.virginmedia.com Hook, United Kingdom 5000+ Employees

Virgin Media Reviews

Updated Jul 3, 2014
Virgin Media – “Bring your personality to work”

All Employees Current Employees Only

3.4 65 reviews

                             

62% Approve of the CEO

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Tom Mockridge

(8 ratings)

58% of employees recommend this company to a friend
65 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good benefits including staff discount (if you're in a cable area) good holidays"
    in 7 reviews
  • "Good work life balance and reasonable terms and conditions"
    in 3 reviews
Cons:
  • "Senior Management not engaged with junior sub-ordinates"
    in 4 reviews
  • "They have little capital to spend to grow the business so they are constantly cost cutting"
    in 3 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Senior Management
           
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    • No Opinion of CEO

     

    VM

    Anonymous Employee (Current Employee)

    ProsThe people, benefits, work/life balance

    ConsLots of restructuring, cost reduction.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Amazing Working Environment

    Training Delivery Manager (Former Employee)
    London, England (UK)

    ProsTechnologically savvy
    You have permission to think and do things differently
    You can be true to yourself in everything you do
    Opportunities to learn and grow are always presenting themselves
    Fast paced and ever evolving
    Fun is part of the culture
    Success is celebrated
    Rewards are good

    ConsIf you're not comfortable with change. then this isn't the place for you

    Advice to Senior ManagementKeep true to the brand

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Great to work for but not sure about influence of the Liberty Group

    Anonymous Employee (Former Employee)
    London, England (UK)

    ProsCulture of the business was very forward thinking - especially the mobile side of the business.
    Staff discount was excellent - worked out about 80% discount on retail.
    Remuneration was very good relative to market.
    The broadband product is excellent. That's not just hype. I no longer work there so I've gotta pay full price but still didn't hesitate to get VM BB in my newly acquired flat.

    ConsThe acquisition by Liberty was not so good because Liberty made no attempt to give a clear picture as to their direction for the business and the start of the new UK Virgin CEO (mid 2013) was a proverbial damp squib. Former CEO Neil Berkett was brilliant.

    Advice to Senior Managementis VM UK part of Liberty or not? Current CEO needs to give the company some direction - before employees start thinking they're working for British Gas or some other boring utility.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good place to work with great benefits, salaries nand staff deals but constantly changing it's structure!

    Reporting Analyst (Current Employee)
    Bradford, Yorkshire and the Humber, England (UK)

    ProsGreat people to work with, some really good and dedicated managers
    Very good range of benefits on offer, especially staff deals on mobile and TV
    Salaries OK but effectively static unless you change roles or grades.
    Flexible working possible, up to 28 days hols.
    Company open to new ideas and support employees in their development

    ConsConstant cost reduction pressure on management
    Redundancies
    Poor internal communication
    Usual office politics

    Advice to Senior Management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Oppressive

    Access Technician (Current Employee)
    Birmingham, England (UK)

    Pros- Good Salary,
    - Good staff discounts/other benefits

    Cons- Unrealistic targets/workloads
    - Constantly adding to workload while never allowing additional time
    - Managers tend to dictate rather than motivate (probably due to their own ridiculous targets given by their managers)
    - Somewhat constant feeling of job insecurity due to the structural changes and seemingly never ending focus on cost cutting.

    Advice to Senior ManagementMore support and understanding required from management. A lot of focus seems to be around raw figures without any care or thought for the environment and processes that staff have to work through.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Great company, but going through some large and difficult changes

    Account Manager (Current Employee)
    Hook, England (UK)

    Pros- The people
    - The pay
    - Benefits package

    Cons- Systems
    - Lack of communication between departments

    Advice to Senior ManagementEnsuring that the people, systems and processes are ready when major changes are implemented

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Too Many Structural Changes to Feel Comfortable..., 121 Structure not suited to Job Role.

    Access Engineer (Current Employee)

    ProsFantastic People and Qualities, Excellent Benefits and Holidays, Staff Package, and fun environment, Great Services.

    ConsBad Management styles and structural changes make people feel uneasy and unsafe in their jobs. The loss of union representation takes a downturn and now VM has their own Voice Forum which can be manipulated to however they want it.

    Advice to Senior ManagementEmployee time and company money is being spent on the Access Aspire 121 structure!... It takes on average an engineer 8 hours over the month to complete and is too big and bulky compiling evidence etc!.... Fantastic company and job and i love working there, but some people are practical and good at it (which is why we are Engineers) , some people are just not paperchasers and office workers... in fact we hate paper!

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Very strong brand marketing. Very good customer end products.

    Planning Engineer (Current Employee)
    Preston, North West England, England (UK)

    ProsSome very strong marketing, good holidays and sicknss benefits

    ConsVery big beast. A lot of smaller franchises that have been conglomerated. Engineering solutions do not often fit specific architectures.

    Advice to Senior ManagementUndewrstand the need for asset upgrading or VM will be left trailing their customers.

    No, I would not recommend this company to a friend

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    They talk a lot about treating their staff well but rarely live up to this.

    Anonymous Employee (Former Employee)

    ProsFor senior roles, they pay well and the exit terms are good.

    ConsThey have little capital to spend to grow the business so they are constantly cost cutting.

    Advice to Senior ManagementHave some diversity at senior levels in the organisation. Most of the cutomers are not white middle class men.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    A company that doesn't hesitate to take your time as it see's fit.

    Field Technician (Former Employee)
    Middlesbrough, England (UK)

    ProsFantastic team, someone always has your back. (not management)

    ConsNo development.

     A management structure that coerces it's staff with constant threats about job security.

    Working late is very common, many people don't get to see there kids for nearly two weeks on long shift patterns as they are already in bed.

    Over 20 KPI's, its just too many to manage and be aware of.

    Advice to Senior ManagementThere has to be a way of creating a better customer experience without constantly putting your frontline staff on the back foot.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Virgin Media reviews and ratings — including employee satisfaction and approval rating for Virgin Media CEO Tom Mockridge. All 65 reviews posted anonymously by Virgin Media employees.