Virgin Media Reviews

Updated October 8, 2014
Updated October 8, 2014
78 Reviews
3.3
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tom Mockridge
13 Ratings

Review Highlights

Pros
  • Good work life balance and reasonable terms and conditions (in 5 reviews)

  • Great people who care about doing the right thing for customers (in 7 reviews)


Cons
  • Very poor access to senior management, can be quite hierarchical despite values being communicated (in 6 reviews)

  • They have little capital to spend to grow the business so they are constantly cost cutting (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media full-time (less than an year)

    Pros

    sched given is not that flexible

    Cons

    people are nice and warm

  2.  

    Blood, sweat and tears with lots of laughter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Hammersmith, England (UK)
    Former Employee - Marketing in Hammersmith, England (UK)

    I worked at Virgin Media full-time (more than 3 years)

    Pros

    The people you work with will become life long friends. it's a good brand to have on your resume, well known and well regarded world wide.

    Full time staff also get access to heavily discounted services.

    Cons

    Pay is below industry standards, it's common knowledge in the industry. They ride heavily on the branding. There are no clear career paths and once you are a manager there is no support and training.
    All departments are so separate and silo'd it never seems like we are "one" company.

    Advice to ManagementAdvice

    There is a lack of inspiration and this starts with Tom.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    We went to hell and back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Manchester, England (UK)
    Former Employee - Customer Service Advisor in Manchester, England (UK)

    I worked at Virgin Media full-time (more than 5 years)

    Pros

    Good work ethic , employed a very local work force.. which made the athomphere great. Chartity days.
    decent canteen until the fire ..
    You can now wear want you want ..

    Cons

    Chapter 11. Made them into little war lords and it was hard to survice there.. and it lead to high turner over at times.
    Once they dropped thanks for calling NTL it become so much better for me.

    Long line ICMS

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great brand, people and products. Lacking direction and conviction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Campaign Manager in Hammersmith, England (UK)
    Current Employee - Marketing Campaign Manager in Hammersmith, England (UK)

    I have been working at Virgin Media full-time (more than 5 years)

    Pros

    The brand and products are top rate. The people all aim to work as a team. There are good intentions to try and live the brand, but management hold this back.

    Cons

    More stick than carrot management from heads of and directors, they need more training to inspire and get the best out of teams. Confused structure, seems to change regularly. Progress seems to be dependent on how influential your head of is, plus it feels based on politics rather than talent. Salary is below par from industry averages. Lack of communication about the business and no direction and breakdown given on how this works into the teams. No work life balance, everyone is expected to work at 200%. Management ask us to work smarter, and when workload is raised they run through why the work can not be done, so overtime is always done to take on the extra work.

    Advice to ManagementAdvice

    Appreciate management styles are all different. But there must be some consistencies to get the best out of people. Be more aware of management behaviours and direction to ensure clear communication and dissemination of information.
    Structure needs to be defined and communicated so it's clear, plus job security.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Good place to work with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in London, England (UK)
    Former Employee - Marketing Manager in London, England (UK)

    I worked at Virgin Media full-time (more than an year)

    Pros

    Great people who care about doing the right thing for customers. Good opportunities for travel and good brand benefits (V Fest etc) and you can get things done in a large business.

    Cons

    Doesn't pay that well and gone downhill since Americans took over. People are often worked too hard.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Full of fakes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Technician in Swansea, Wales (UK)
    Current Employee - Network Operations Technician in Swansea, Wales (UK)

    I have been working at Virgin Media full-time (more than 8 years)

    Pros

    watch tv, play around with customers equipment

    Cons

    long hours, low pay, no prmotions

    Advice to ManagementAdvice

    Fight for us for a better level of pay more in line with a 2nd line role.

    Doesn't Recommend
    Neutral Outlook
  8.  

    poor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Media

    Pros

    location is good and pay is good

    Cons

    political environment and managers are not business focused

  9.  

    Avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reporting Analyst in Manchester, England (UK)
    Former Employee - Reporting Analyst in Manchester, England (UK)

    I worked at Virgin Media full-time (less than an year)

    Pros

    They have a share scheme. Ok work life balance.

    Cons

    Poor Wages, little in the way of career advancement, , archaic I.T, The company is run on a shoestring budget. The culture portrayed by the senior management is given little more than lip service further down.

    Advice to ManagementAdvice

    Look after your staff better!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Wants to be great but suffers from politics and poor decision making at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media full-time (more than 3 years)

    Pros

    It was great to feel like I was part of building a Virgin company out of what was a pretty dreadful business 'NTL/Telewest'. I loved the rebrand and seeing the business look more and more like a Virgin company.

    It was also great to get a lot of independence and freedom to own my own agenda.

    Cons

    It seemed more and more that politics and poor decision making at the top were causing a lot of problems for employees working at Virgin Media. If you want a job where you feel you can really add value then this may not be the place for you.

    It starts out looking like you can make a real impact and you then discover the senior leaders have their own closed-door agenda to protect themselves and stab others in the back. This totally undermines the value you can add.

    Finally, it was quite surprising how senior leaders would be quite happy to expect wonders from people and not get involved themselves. It seemed enough to many senior people to give the appearance of doing a useful job rather than actually thinking through properly what they were doing. Maybe a key reason they seem to sack so many directors each year.

    Advice to ManagementAdvice

    Find a way to put the politics down for a moment, define a sensible vision and strategy to deliver it and then stick to it. Don't change the vision and plan constantly, and don't give just lip service to really delivering the plans you put in place. It's demoralising and demotivating to employees.

    If you're a woman in a senior leadership position don't throw all your femininity away. There's too many aggressive and manly women in VM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    14 years with Virgin Media / NTL / Cable and Wireless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Hook, South East England, England (UK)
    Former Employee - Manager in Hook, South East England, England (UK)

    I worked at Virgin Media full-time (more than 10 years)

    Pros

    Good people, great benefits, good salary, interesting work, great culture since turning Virgin from ntl / telewest. Working when Neil Berkett was in charge was inspirational.

    Cons

    Constant change in some areas only meant the management had not got it right. Always a threat of redundancy. My way or the high way mentality with some directors who would not embrace the Virgin culture.

    Advice to ManagementAdvice

    Certain management up to senior level need some serious people skills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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