Virgin Media Reviews

Updated June 24, 2015
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3.5
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Tom Mockridge
30 Ratings

Pros
  • Great people working there excellent training (in 9 reviews)

  • Good work life balance and reasonable terms and conditions (in 5 reviews)

Cons
  • Senior Management not engaged with junior sub-ordinates (in 6 reviews)

  • They have little capital to spend to grow the business so they are constantly cost cutting (in 3 reviews)

More Pros and Cons

109 Employee Reviews

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  1. Featured Review

    Outbound cold calling Manchester

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Advisor
    Current Employee - Outbound Sales Advisor

    I have been working at Virgin Media full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Culture in the cold calling department is the best I have worked in. Everyone shares best practise. Customers are treated with respect and the products are excellent and a joy to sell. The team work is brilliant, and the managers are all excellent and really believe in the staff. Motivational, focused, driven and fun work environment which makes every day an absolute joy.

    Cons

    As it's expanding more space is needed.

    Advice to Management

    Brilliant, brilliant, brilliant! I can't say enough positive things as to what a brilliant department I work in.

    Virgin Media Response

    Jun 11, 2015Resourcing Supplier Manager

    Hi there, thanks for the great feedback. We're really pleased you're enjoying the role and working for Virgin Media. We know you're all a bit tight for space in there and we're working on it. Have ... More


  2. Good atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY

    I worked at Virgin Media full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to Management

    more salary


  3. It's okay, good for C.V

    Current Employee - Brand Ambassador in London, England (UK)
    Current Employee - Brand Ambassador in London, England (UK)

    I have been working at Virgin Media (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Can enhance your marketing skills

    Cons

    Bad communication and lots of independence without guidance


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  5. Working at Virginmedia on field.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in London, England (UK)
    Current Employee - Field Technician in London, England (UK)

    I have been working at Virgin Media full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, chance to progress if your chosen, overtime is good when available. Discounts through virgin tribe.

    Cons

    Basic salary way below avg. Crap annual pay increments. Stressfull. Some managers manipulate the vm system against you so know your rights!! Forced to work over your hours to complete work. If not then you can get picked on.

    Advice to Management

    Get with it! most of you managers have been on the ground too. But now your managers you forget where you came from. They bleed you for all you got. stop worrying about your figures kpis etc. Look after your workers first. The you will get figures. we have a life outside of work.


  6. Fun yet dedicated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Media part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun environment - supported from the top down
    Everyone really cares about making the business work better
    The 'people' factor is really important
    There are lots of opportunities for promotion/ new roles from within the organisation
    Pay and benefits are decent

    Cons

    There's a lot of change, but if you recognise this and are ready, a lot opportunities arise from it too

    Advice to Management

    The great culture at Virgin Media is worth looking after. As the business moves forward, don't lose sight of this!


  7. Data developer: Fun, exciting and engaging place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Developer in Birmingham, England (UK)
    Current Employee - Data Developer in Birmingham, England (UK)

    I have been working at Virgin Media full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great social, work/life balance, you'll enjoy time with the people you work with and always something fun going on in the office. Generous starting Salaries and annual bonuses, combined with perks such as sharesave, pension, discounted cable/broadband/mobiles services as well as Smaller discounts on flights and trains.

    Cons

    Getting a pay-rise in the same role can be difficult and the annual salary review is usually only a minimal increase and rarely anything more.

    Advice to Management

    Ensure that people's salaries are increased accordingly in the job they're in so they don't have to keep looking for a pay-rise in a new role. Try to have Managers and Team Leads who have some technical background and aren't just pure managers.


  8. Not Really Virgin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Specialist in Cardiff, Wales (UK)
    Former Employee - IT Specialist in Cardiff, Wales (UK)

    I worked at Virgin Media full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Share scheme before Liberty Global

    Cons

    Management style, multiple re-organisations. IT department dominated by ex-Telewest network that promotes each other. technology for IT engineers non existant need Director approval to have data enabled on SIM
    Narsocistic leadership in IT
    Only long term plan is based on Cisco,
    Social Media internally totally off the mark. 5 rounds of redundancy in 7 years ensures collaboration will fail for foreseeable future. Most current employees hoping for redundancy before altered t&c's kick in. Oppressive culture.

    Advice to Management

    Remove the old boys network (Telewest)


  9. Mostly great, danger of going downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hook, South East England, England (UK)
    Current Employee - Anonymous Employee in Hook, South East England, England (UK)

    I have been working at Virgin Media full-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great career opportunities and chances to progress
    Casual dress code
    Flex to work from home
    Friendly and fun
    Great benefits, private healthcare, discounts on Virgin products, sharesave scheme, PHI

    Cons

    Has become less "Virgin" since Liberty Global takeover - hence company heading back to being more corporate
    Unfair pay scales - new employees often get paid more than current ones
    Losing the value of the Virgin brand - appreciating people as their best asset

    Advice to Management

    Don't lose the Virgin culture - or you'll lose your best people!


  10. Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Access Planner in Nottingham, England (UK)
    Current Employee - Access Planner in Nottingham, England (UK)

    I have been working at Virgin Media full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    - Good and clear career progression with plenty of different areas to move to
    - Good starting wage for young people
    - Great benefits
    - Varied work

    Cons

    - Constant change and restructure
    - Bad consultancy with staff during changes
    - Bad work life balance at technician level

    Advice to Management

    - Consult with lower level staff more during change


  11. Beware of Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Bristol, England (UK)
    Former Employee - Sales Executive in Bristol, England (UK)

    I worked at Virgin Media full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    50% Phone Contracts
    25% Off for Family
    Bupa Helathcare
    Cheaper Home Services

    Cons

    Unstaffing led to stress, then hounded to come back to work. Stress was highlighted months before but cover was not provided.
    .
    Pressure was so great to meet targets staff were encouraged to get details and load orders even if the customer said they wanted to think about it; without the customer consent.

    Its like a Boys Club, If they want you for a job they will interview others as a formality

    No Progression. Staff are overlooked.



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