Virgin Media

  www.virginmedia.com
  www.virginmedia.com

Virgin Media Reviews

Updated December 3, 2014
Updated December 3, 2014
87 Reviews
3.3
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tom Mockridge
17 Ratings

Review Highlights

Pros
  • Great people who care about doing the right thing for customers (in 9 reviews)

  • Good work life balance and reasonable terms and conditions (in 5 reviews)


Cons
  • Very poor access to senior management, can be quite hierarchical despite values being communicated (in 6 reviews)

  • They have little capital to spend to grow the business so they are constantly cost cutting (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work, excellent people and atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Manager in London, England (UK)
    Current Employee - Commercial Manager in London, England (UK)

    I have been working at Virgin Media full-time (more than 3 years)

    Pros

    Positive, non hierarchical company and culture. Very customer centric. Very concerned with effective working and effective creation of value for the customer base

    Cons

    Limited career opportunities, a lean structure with lots of eager team members of similar ages and ability making it harder to progress

    Advice to ManagementAdvice

    Invest more in Network expansion and new product development

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company to Work for with great benefits. Very limited development opportunities though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provisioning Representative in Glasgow, Scotland (UK)
    Current Employee - Provisioning Representative in Glasgow, Scotland (UK)

    I have been working at Virgin Media full-time (more than 3 years)

    Pros

    Great company benefits
    Massive Virgin Product discounts
    Great holiday allowance
    Opportunities for learning & personal development

    Cons

    Broken processes
    Customer is not always the main focus, often within VMB it's about the bottom line
    Lots of company redundancies and departmental changes since Liberty Global bought over Virgin Media
    Career development depends on who you know.

    Advice to ManagementAdvice

    More consitency between departments.
    More stability required.

    Recommends
    Negative Outlook
    Approves of CEO

    Virgin Media Response

    Nov 18, 2014Resourcing Strategy Manager

    Hi there, we'd love you to talk to your manager about development opportunities in Bellshill, and we'd love your suggestions on how to fix those broken processes you've mentioned. Perhaps there's a ... More

  3.  

    Good company - lots of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media

    Pros

    company doing pretty well - great people - everyone is friends!

    Cons

    nothing serious to worry about here

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Ok to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media full-time

    Pros

    Great staff perks and benifits

    Cons

    Management could do with a kick up the rear end.

    Doesn't Recommend

    Virgin Media Response

    Nov 18, 2014Resourcing Strategy Manager

    Ouch! ;) We wish we knew who you were talking about, although of course we don't condone violence. Thanks for the positive rating and the feedback. Best wishes.

  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media

    Pros

    Great people working there excellent training

    Cons

    salary too low for the amount of work you do

    Advice to ManagementAdvice

    More communication and incentives should be offered

  7.  

    I have enjoyed my 1.5 years as a service tech (former contractor)

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Media

    Pros

    A lot of time off
    Good holiday and sick pay
    Van, tool ect all provided
    Friendly management
    Good bunch of lads

    Cons

    Targets to hit which you cannot control ! Nbi . Cancelations ect

    Advice to ManagementAdvice

    Focus more on quality not quantity

  8.  

    Lack of Training in New Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SERVE FIELD TEAM in Hook, South East England, England (UK)
    Former Employee - SERVE FIELD TEAM in Hook, South East England, England (UK)

    I worked at Virgin Media full-time (more than an year)

    Pros

    Great benefits and salary. Any queries internally are handled quickly.

    Cons

    Redundancies!!!!!
    Also never was properly trained in new role, just feel like a tea boy!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Virgin Media Response

    Nov 18, 2014Resourcing Strategy Manager

    Hi there, thanks for your feedback, we're so sorry to hear about your lack of training and not feeling valued in your role. That's the complete opposite experience we're trying hard to achieve. We'll ... More

  9.  

    Good place to work

    Current Employee - Insight Analyst in Hook, London, England (UK)
    Current Employee - Insight Analyst in Hook, London, England (UK)

    I have been working at Virgin Media full-time (more than 3 years)

    Pros

    Depending on team and manager get interesting prices of work but if u don't push hard enough you will be left with bau

    Cons

    Not enough motivation from a manager. Can easily be push into something u didn't sign up for.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good company provided you're in the right job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician in Newcastle upon Tyne, England (UK)
    Current Employee - Field Technician in Newcastle upon Tyne, England (UK)

    I have been working at Virgin Media full-time (more than an year)

    Pros

    Good salary and brilliant benefits - sick pay, good holidays, cheap tv, broadband and phone with virgin media and cheap mobile with virgin mobile. Health care, dental care etc. Good communication with other engineers and always plenty of team meetings and bonding sessions. Good training programme if brought in as an apprentice. Decent bonus and incentives.

    Cons

    Unsociable hours - most days are 8am until 7pm so not able to do much before or after work, and on certain shift patterns can have 9 days in with only one day off in between can be draining and very hard for someone who is family orientated with young kids. Bad management and too often judged on statistics which aren't possible to amend e.g if you are unable to get access to a customers house due to them being out it will go against you and fail you on this.

    Advice to ManagementAdvice

    Take focus off statistics which cannot be helped, and focus on customer experience and productivity more.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Blood, sweat and tears with lots of laughter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Hammersmith, England (UK)
    Former Employee - Marketing in Hammersmith, England (UK)

    I worked at Virgin Media full-time (more than 3 years)

    Pros

    The people you work with will become life long friends. it's a good brand to have on your resume, well known and well regarded world wide.

    Full time staff also get access to heavily discounted services.

    Cons

    Pay is below industry standards, it's common knowledge in the industry. They ride heavily on the branding. There are no clear career paths and once you are a manager there is no support and training.
    All departments are so separate and silo'd it never seems like we are "one" company.

    Advice to ManagementAdvice

    There is a lack of inspiration and this starts with Tom.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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