Virgin Media Reviews

Updated March 29, 2015
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3.3
95 Reviews
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Recommend to a friend
Approve of CEO
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Tom Mockridge
20 Ratings

Pros
  • Great people who care about doing the right thing for customers (in 9 reviews)

  • Good work life balance and reasonable terms and conditions (in 5 reviews)

Cons
  • Very poor access to senior management, can be quite hierarchical despite values being communicated (in 6 reviews)

  • They have little capital to spend to grow the business so they are constantly cost cutting (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Good atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY

    I worked at Virgin Media full-time (more than 3 years)

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to ManagementAdvice

    more salary

    Recommends
    Positive Outlook
    Approves of CEO
  2. Working for Virgin Media

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)

    I have been working at Virgin Media

    Pros

    Great training, dress down office (no suits) on-site parking, benefits like bupa, ride to work, dental etc.

    Cons

    Open 7 days a week. weekdays until 10pm. Lose out on wage due to benifits package.

    Advice to ManagementAdvice

    Less benefits more pay? :)

    Recommends
    Neutral Outlook
    Approves of CEO
  3. It's alright, but need less managers and more visionary leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media

    Pros

    Great workplace, people, benefits and discounts

    Cons

    Playing catch up with Sky, that doesn't help with focus. Under average salary. No career progression. Wonder how some managers got their job, but definitely not based on expertise.

    Advice to ManagementAdvice

    What do you want to be long term? World is changing, technology is evolving. You need to wake up.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. Vibrant place to work full of dedicated individuals....but can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cardiff, Wales (UK)
    Former Employee - Anonymous Employee in Cardiff, Wales (UK)

    I worked at Virgin Media full-time (more than 10 years)

    Pros

    Great people
    Relaxed atmosphere
    Good Benefits
    Reasonable Pay

    Cons

    Too many cuts making it difficult to give good customer service
    Not much support from management
    My way or the highway attitude from Senior Management (since Liberty Global takeover)
    Unreasonable workload
    No training
    Lack of communication between departments

    Advice to ManagementAdvice

    no point.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. "Love it" or "hate it" company.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Virgin Media full-time (less than a year)

    Pros

    From a social perspective, the team are generally all very inclusive and welcoming, and they provide free beer and wine in the office every Friday.

    You're not expected to work hard. Arriving after 9:30am and leaving by 5pm seems the norm.

    There's a friendly, casual atmosphere. It's definitely not a "corporate" style organisation. It wasn't uncommon to see people wandering around the office without shoes!

    Acceptable quality tea and coffee is provided for free in the kitchens.

    Cons

    “Virgin” is just a brand name, and you’re effectively working at Telewest/NTL. In the Hammersmith office, large numbers of employees are contractors working for consultancies such as Accenture and Deloitte. I noticed this often meant rather than being committed to Virgin Media, they’re only interested in creating additional business for their employer.

    Amongst the permanent employees, there’s a culture of laziness and doing as little as possible. Meeting requests, instant messages and emails are frequently ignored. Even just going to someone’s desk to find them is difficult, as it wasn’t uncommon to find people deliberately working at different locations in the office to avoid others.

    There’s no processes or guidelines, and everyone seems either follow the differing policies of the consultancy they’re hired by, or just make it up as they go along. As a newcomer to the company, it’s near impossible to find out anything, as all the knowledge is undocumented and retained by long serving staff. Those people won’t share anything, possibly because it creates a dependence on them and prevents others from outperforming.

    The desk situation at Griffin House is dire. New joiners are asked to hot-desk at wherever is free each morning, although there’s no system to actually find out who’s not in so it’s normal to be asked to move when the desk “owner” does turn up. Even once you’ve found a desk, the furniture and equipment is a mishmash and not suitable for hot-desking, with different types of monitors, connections and a variety of worn out non-adjustable chairs. On some desks people choose to sit on “fit balls” rather than chairs, effectively making those desks useless for anyone else.

    Although the company hierarchy is fairly flat, team “leads” (ie people managing a team) like to display an “ownership” rather than “leadership” approach to their people. Leads are given new Macbook Air laptops with large monitors, rather than the flickering monitors and second-hand, heavy old HP laptops with Office 2003 given to everyone else. This does little for team morale and creates an “us and them” feeling.

    Advice to ManagementAdvice

    Reduce the reliance on consultancy staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Great commission... poor tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales in Coventry, England (UK)
    Current Employee - Field Sales in Coventry, England (UK)

    I have been working at Virgin Media

    Pros

    Car. Tv. Commission. Flexible hours

    Cons

    Dodgy sales tactics enforced by management

    Advice to ManagementAdvice

    If you can sleep at night knowing you had to lie to get a sale the this is for you.

    Doesn't Recommend
    Negative Outlook

    Virgin Media Response

    Mar 25, 2015Resourcing Strategy Manager

    Hi there, we’re really sorry to hear you feel this way about working for Virgin Media. We take this type of feedback very seriously and certainly don’t condone telling lies to win customers. Have you ... More

  8. Fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Account Manager in Manchester, England (UK)
    Former Employee - Sales Account Manager in Manchester, England (UK)

    I worked at Virgin Media

    Pros

    Fun atmosphere, good bunch of people, good culture

    Cons

    Micro management, poor senior management decisions caused a lot of the best talent to leave.

    Advice to ManagementAdvice

    Embrace the technology you sell!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. vibrant working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media

    Pros

    company values reflect the usual virgin brand. Vibrant place to work

    Cons

    Management expectation can sometimes be above and beyond what you are contracted for in terms of hours and job role

    Advice to ManagementAdvice

    as above

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Great place to work, excellent people and atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Manager in London, England (UK)
    Current Employee - Commercial Manager in London, England (UK)

    I have been working at Virgin Media full-time (more than 3 years)

    Pros

    Positive, non hierarchical company and culture. Very customer centric. Very concerned with effective working and effective creation of value for the customer base

    Cons

    Limited career opportunities, a lean structure with lots of eager team members of similar ages and ability making it harder to progress

    Advice to ManagementAdvice

    Invest more in Network expansion and new product development

    Recommends
    Positive Outlook
    Approves of CEO

    Virgin Media Response

    Jan 21, 2015Resourcing Strategy Manager

    Thanks for the positive review.

  11. Great Company to Work for with great benefits. Very limited development opportunities though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provisioning Representative in Glasgow, Scotland (UK)
    Current Employee - Provisioning Representative in Glasgow, Scotland (UK)

    I have been working at Virgin Media full-time (more than 3 years)

    Pros

    Great company benefits
    Massive Virgin Product discounts
    Great holiday allowance
    Opportunities for learning & personal development

    Cons

    Broken processes
    Customer is not always the main focus, often within VMB it's about the bottom line
    Lots of company redundancies and departmental changes since Liberty Global bought over Virgin Media
    Career development depends on who you know.

    Advice to ManagementAdvice

    More consitency between departments.
    More stability required.

    Recommends
    Negative Outlook
    Approves of CEO

    Virgin Media Response

    Nov 18, 2014Resourcing Strategy Manager

    Hi there, we'd love you to talk to your manager about development opportunities in Bellshill, and we'd love your suggestions on how to fix those broken processes you've mentioned. Perhaps there's a ... More

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