Virgin Media Reviews

Updated April 24, 2015
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3.5
99 Reviews
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Tom Mockridge
22 Ratings

Pros
  • Great people who care about doing the right thing for customers (in 9 reviews)

  • Good work life balance and reasonable terms and conditions (in 5 reviews)

Cons
  • Very poor access to senior management, can be quite hierarchical despite values being communicated (in 6 reviews)

  • They have little capital to spend to grow the business so they are constantly cost cutting (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Good atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY

    I worked at Virgin Media full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexibility secured distance times travel

    Cons

    break times strict times distance zones

    Advice to Management

    more salary

  2. Fantastic people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Manchester, England (UK)
    Former Employee - Analyst in Manchester, England (UK)

    I worked at Virgin Media full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fantastic company to work for for both development and team work.
    Company values are driven by the people.
    Fantastic benefits.

    Cons

    None would go back in the future.

  3. Good values but changed since acquisition by Liberty Global

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hook, South East England, England (UK)
    Former Employee - Anonymous Employee in Hook, South East England, England (UK)

    I worked at Virgin Media full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Real buy in to the Virgin mentality is at the heart of VMed. Great benefits including bonus scheme, cheap broadband services, holiday entitlement, Sharesave scheme.

    Cons

    Work life balance is more difficult since the acquisition by LG Plc with reporting lines to the West Coast US and the Netherlands - time differences and US deadlines make it very difficult to do the job without working evenings & weekends.
    Office is in Hook in Hampshire which is not the easiest commute.

    Advice to Management

    Flexibility in roles is key to staff retention longer term. The new management team seem intent on stopping all home working, flexible working & use of part timers. This seems a very short term approach to staffing although very effective at losing long term loyal employees.

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  5. Various, digital management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Media

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic culture, great people and lots of focus. Very well looked after and lots of room to grow and develop.

    Cons

    Getting ever so slightly London-centric

  6. Best place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Media

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Autonomy in role
    Great leadership team
    Good benefits
    High employee engagement
    Investment from Liberty Global
    Fun culture
    Responsible for your own career development

    Cons

    budget cuts make it hard to deliver key programmes

  7. Working for Virgin Media

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)

    I have been working at Virgin Media

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great training, dress down office (no suits) on-site parking, benefits like bupa, ride to work, dental etc.

    Cons

    Open 7 days a week. weekdays until 10pm. Lose out on wage due to benifits package.

    Advice to Management

    Less benefits more pay? :)

  8. Helpful (1)

    It's alright, but need less managers and more visionary leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great workplace, people, benefits and discounts

    Cons

    Playing catch up with Sky, that doesn't help with focus. Under average salary. No career progression. Wonder how some managers got their job, but definitely not based on expertise.

    Advice to Management

    What do you want to be long term? World is changing, technology is evolving. You need to wake up.

  9. Vibrant place to work full of dedicated individuals....but can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cardiff, Wales (UK)
    Former Employee - Anonymous Employee in Cardiff, Wales (UK)

    I worked at Virgin Media full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people
    Relaxed atmosphere
    Good Benefits
    Reasonable Pay

    Cons

    Too many cuts making it difficult to give good customer service
    Not much support from management
    My way or the highway attitude from Senior Management (since Liberty Global takeover)
    Unreasonable workload
    No training
    Lack of communication between departments

    Advice to Management

    no point.

  10. "Love it" or "hate it" company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Virgin Media full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    From a social perspective, the team are generally all very inclusive and welcoming, and they provide free beer and wine in the office every Friday.

    You're not expected to work hard. Arriving after 9:30am and leaving by 5pm seems the norm.

    There's a friendly, casual atmosphere. It's definitely not a "corporate" style organisation. It wasn't uncommon to see people wandering around the office without shoes!

    Acceptable quality tea and coffee is provided for free in the kitchens.

    Cons

    “Virgin” is just a brand name, and you’re effectively working at Telewest/NTL. In the Hammersmith office, large numbers of employees are contractors working for consultancies such as Accenture and Deloitte. I noticed this often meant rather than being committed to Virgin Media, they’re only interested in creating additional business for their employer.

    Amongst the permanent employees, there’s a culture of laziness and doing as little as possible. Meeting requests, instant messages and emails are frequently ignored. Even just going to someone’s desk to find them is difficult, as it wasn’t uncommon to find people deliberately working at different locations in the office to avoid others.

    There’s no processes or guidelines, and everyone seems either follow the differing policies of the consultancy they’re hired by, or just make it up as they go along. As a newcomer to the company, it’s near impossible to find out anything, as all the knowledge is undocumented and retained by long serving staff. Those people won’t share anything, possibly because it creates a dependence on them and prevents others from outperforming.

    The desk situation at Griffin House is dire. New joiners are asked to hot-desk at wherever is free each morning, although there’s no system to actually find out who’s not in so it’s normal to be asked to move when the desk “owner” does turn up. Even once you’ve found a desk, the furniture and equipment is a mishmash and not suitable for hot-desking, with different types of monitors, connections and a variety of worn out non-adjustable chairs. On some desks people choose to sit on “fit balls” rather than chairs, effectively making those desks useless for anyone else.

    Although the company hierarchy is fairly flat, team “leads” (ie people managing a team) like to display an “ownership” rather than “leadership” approach to their people. Leads are given new Macbook Air laptops with large monitors, rather than the flickering monitors and second-hand, heavy old HP laptops with Office 2003 given to everyone else. This does little for team morale and creates an “us and them” feeling.

    Advice to Management

    Reduce the reliance on consultancy staff

  11. Great commission... poor tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales in Coventry, England (UK)
    Current Employee - Field Sales in Coventry, England (UK)

    I have been working at Virgin Media

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Car. Tv. Commission. Flexible hours

    Cons

    Dodgy sales tactics enforced by management

    Advice to Management

    If you can sleep at night knowing you had to lie to get a sale the this is for you.

    Virgin Media Response

    Mar 25, 2015Resourcing Strategy Manager

    Hi there, we’re really sorry to hear you feel this way about working for Virgin Media. We take this type of feedback very seriously and certainly don’t condone telling lies to win customers. Have you ... More

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