Virgin Media Reviews

Updated August 17, 2014
Updated August 17, 2014
70 Reviews

3.3
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tom Mockridge
10 Ratings

Review Highlights

Pros
  • Good benefits including staff discount (if you're in a cable area) good holidays (in 7 reviews)

  • Good work life balance and reasonable terms and conditions (in 4 reviews)


Cons
  • Very poor access to senior management, can be quite hierarchical despite values being communicated (in 5 reviews)

  • They have little capital to spend to grow the business so they are constantly cost cutting (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Virgin media business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Manchester, England (UK)
    Current Employee - Sales Executive in Manchester, England (UK)

    I have been working at Virgin Media full-time for more than a year

    Pros

    Great people.
    Good progression.
    Fun environment.
    No micro management.
    Freedom to work in your own style.
    If you want to wear a suit...you can wear a suit. If you want to work in jeans. You can.

    Cons

    Outdated systems
    Change takes too long
    Manchester office is very stuffy. Buy some air conditioning!!!!

    Advice to ManagementAdvice

    Don't try and kill the Virgin values which thrive in out office. I don't feel as of Peter Kelly or Mario Di Mascio really get the vibe of the brand and would like to transform the company into a more corporate affair.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Wants to be great but suffers from politics and poor decision making at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media full-time for more than 3 years

    Pros

    It was great to feel like I was part of building a Virgin company out of what was a pretty dreadful business 'NTL/Telewest'. I loved the rebrand and seeing the business look more and more like a Virgin company.

    It was also great to get a lot of independence and freedom to own my own agenda.

    Cons

    It seemed more and more that politics and poor decision making at the top were causing a lot of problems for employees working at Virgin Media. If you want a job where you feel you can really add value then this may not be the place for you.

    It starts out looking like you can make a real impact and you then discover the senior leaders have their own closed-door agenda to protect themselves and stab others in the back. This totally undermines the value you can add.

    Finally, it was quite surprising how senior leaders would be quite happy to expect wonders from people and not get involved themselves. It seemed enough to many senior people to give the appearance of doing a useful job rather than actually thinking through properly what they were doing. Maybe a key reason they seem to sack so many directors each year.

    Advice to ManagementAdvice

    Find a way to put the politics down for a moment, define a sensible vision and strategy to deliver it and then stick to it. Don't change the vision and plan constantly, and don't give just lip service to really delivering the plans you put in place. It's demoralising and demotivating to employees.

    If you're a woman in a senior leadership position don't throw all your femininity away. There's too many aggressive and manly women in VM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Not What It Used To Be!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales
    Current Employee - Inbound Sales

    I have been working at Virgin Media full-time

    Pros

    A good range of benefits offered to staff, including discounted Virgin Media products.

    The majority of staff are passionate about the products the company offer, and go out their way to make the company succeed. The company and individual departments do a lot for charity and staff are offered a paid days holiday if you would like to volunteer your time to a rewarding charity which is a brilliant initiative.

    Cons

    The focus since the latest take over seems to of moved away from customer experience and more towards increasing a customers monetary value to the business. This includes a major focus in trying to get existing customers who may be calling to add products to their package or moving house, to recommend a friend and family member to the company so you can sign them up to Virgin Media services. This is where a main part of your performance related KPIs are focused on and failure to hit targets for any new sign ups will result in you loosing your job due to the strict nature of the performance management process.

    This seriously impacts staff morale who are in constant fear that they will loose their jobs. The nature of this type of performance management target means you have little or no control over whether an existing customer recommends someone to you or not - forcing them to give you someones telephone number makes you sound desperate and leaving your number with them leaves you no control over any referrals you may get back.

    There is many legacy systems from previously mergers which can make carrying out tasks a nightmare, a major investment in upgrading these systems would be a major advantage. Keying an order on the system is so time consuming, if this was simplified it would free you up to take more calls and be a lot more productive.

    Advice to ManagementAdvice

    Get back to basics and put all the focus on offering brilliant market leading products whilst offering exceptional customer service which will make existing customers stay with us and will attract new customers based on an excellent company reputation and customer service and exceptional products and services.

    Inbound Sales staff should be targeted on achieving a sale from a potential new customer who has called in to the company to discuss packages etc - or retain a customer who is moving property and can transfer their services with them - and not targeted on the possibility they might be able to force a customer in to recommending a friend or family member to the company with staff loosing their jobs if they don't.

    Doesn't Recommend
    No opinion of CEO

    Virgin Media Response

    Sep 1, 2014Engagement & Talent Coordinator

    Hi,

    Thanks for your feedback. We take it really seriously and we’re sorry to read some of your concerns. We're a sales team and whilst we have targets to hit, we will always put you first, and
    ... More

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  5.  

    14 years with Virgin Media / NTL / Cable and Wireless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Hook, South East England, England (UK)
    Former Employee - Manager in Hook, South East England, England (UK)

    I worked at Virgin Media full-time for more than 10 years

    Pros

    Good people, great benefits, good salary, interesting work, great culture since turning Virgin from ntl / telewest. Working when Neil Berkett was in charge was inspirational.

    Cons

    Constant change in some areas only meant the management had not got it right. Always a threat of redundancy. My way or the high way mentality with some directors who would not embrace the Virgin culture.

    Advice to ManagementAdvice

    Certain management up to senior level need some serious people skills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Uncertain times since Liberty Global takeover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Virgin Media full-time for more than 3 years

    Pros

    Friendly staff and good culture overall. Staff cable package is great if you're in a cable area. Hammersmith office is relatively new so if the location suits it's a great environment. Virgin is a great brand to have on your CV.

    Cons

    Very poor access to senior management, can be quite hierarchical despite values being communicated. While culture is generally good, some areas can be quite parochial. History of focus on cost-management, meaning you may not always get the budget to get things done. Poor at recognising talent and developing it. In many areas promotions aren't used to reward excellence, you have to apply for a new role to progress, often meaning leaving the area you're experienced in / adding value to.

    Advice to ManagementAdvice

    Flatten structure, give people lower down the ladder access and exposure to senior levels rather than having to go through the layers - it'll develop them faster and give them confidence. Promote those who do well rather than forcing them move to new areas just to get on with their careers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    VM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Media full-time

    Pros

    The people, benefits, work/life balance

    Cons

    Lots of restructuring, cost reduction.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Amazing Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Delivery Manager  in  London, England (UK)
    Former Employee - Training Delivery Manager in London, England (UK)

    I worked at Virgin Media full-time for more than 5 years

    Pros

    Technologically savvy
    You have permission to think and do things differently
    You can be true to yourself in everything you do
    Opportunities to learn and grow are always presenting themselves
    Fast paced and ever evolving
    Fun is part of the culture
    Success is celebrated
    Rewards are good

    Cons

    If you're not comfortable with change. then this isn't the place for you

    Advice to ManagementAdvice

    Keep true to the brand

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great to work for but not sure about influence of the Liberty Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Virgin Media full-time for more than a year

    Pros

    Culture of the business was very forward thinking - especially the mobile side of the business.
    Staff discount was excellent - worked out about 80% discount on retail.
    Remuneration was very good relative to market.
    The broadband product is excellent. That's not just hype. I no longer work there so I've gotta pay full price but still didn't hesitate to get VM BB in my newly acquired flat.

    Cons

    The acquisition by Liberty was not so good because Liberty made no attempt to give a clear picture as to their direction for the business and the start of the new UK Virgin CEO (mid 2013) was a proverbial damp squib. Former CEO Neil Berkett was brilliant.

    Advice to ManagementAdvice

    is VM UK part of Liberty or not? Current CEO needs to give the company some direction - before employees start thinking they're working for British Gas or some other boring utility.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Good place to work with great benefits, salaries nand staff deals but constantly changing it's structure!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reporting Analyst  in  Bradford, Yorkshire and the Humber, England (UK)
    Current Employee - Reporting Analyst in Bradford, Yorkshire and the Humber, England (UK)

    I have been working at Virgin Media full-time for more than 5 years

    Pros

    Great people to work with, some really good and dedicated managers
    Very good range of benefits on offer, especially staff deals on mobile and TV
    Salaries OK but effectively static unless you change roles or grades.
    Flexible working possible, up to 28 days hols.
    Company open to new ideas and support employees in their development

    Cons

    Constant cost reduction pressure on management
    Redundancies
    Poor internal communication
    Usual office politics

    Advice to ManagementAdvice

    .

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great company, but going through some large and difficult changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Hook, England (UK)
    Current Employee - Account Manager in Hook, England (UK)

    I have been working at Virgin Media full-time for more than a year

    Pros

    - The people
    - The pay
    - Benefits package

    Cons

    - Systems
    - Lack of communication between departments

    Advice to ManagementAdvice

    Ensuring that the people, systems and processes are ready when major changes are implemented

    Recommends
    Positive Outlook
    Approves of CEO

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