Visa Inc. Reviews

Updated March 21, 2015
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  • Foster City, CA
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2.6
319 Reviews
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Visa Inc. CEO Charles W. Scharf
Charles W. Scharf
271 Ratings

319 Employee Reviews

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  1. 95 people found this helpful

    "Was once a wonderful company to be part of"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Foster City, CA
    Current Employee - Vice President in Foster City, CA

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    World class brand, best company in its industry by far, doing good for people in emerging economies. Good people, decent salaries, good benefits. New CEO and President are trying hard to focus and inspire the company and making some progress. Depending upon what part of the company you're in, there is interesting and innovative work to be had. Glad to see focus on merchants and their needs.

    Cons

    Visa has lost its compassion for staff, especially those with experience and years of service, in its rush to be "cool" for new college grads and Silicon Valley kids. Diversity in the Technology organization is a joke. In the year he's been here, every single new hire the EVP of Tech has done at VP/SVP has been an Indian male. Most of the new SD's as well. The percentage of women in Tech at VP/SVP level is single digits and falling. If you're an Indian man, you're golden. If you're anything else and want more than an entry level job, consider a different place.

    Advice to ManagementAdvice

    Don't abandon the experienced and senior staff that got you here -- they built this place. Make a serious commitment to diversity and keep it.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Visa Inc. Response

    Feb 25, 2015agency

    Thanks so much for your feedback. Diversity at Visa is always a priority across all levels and departments. We continue to focus on making great strides in diversity year after year.

  2. 9 people found this helpful

    Current culture far removed from its wonderful origins

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA

    I have been working at Visa Inc.

    Pros

    Small company for the size of the financial market it impacts. Ostensibly, you get to work on projects that have greater impact. Also, the efforts to innovate seemed to have been taking hold for awhile. A lot of the people who have been there a long time, tend to be incredibly smart and invested in the vision of the company from a time where groups worked well as teams, accountability was part of the vision and there was pride in working for such a company.

    Work life balance has been pretty good, rarely do you see anyone working past 5. The pay is very good and the benefits aren't bad. There is even a pension.

    Cons

    Many great people are leaving the company, so a lot of valuable and rooted knowledge is retiring or walking out the door. The technology innovations that were promised were dismantled as soon as they started to find traction. People aren't being given the time, money, tools or people to get their jobs done effectively and instead there is more interest in tearing things down, reorgs, and encouraging those who are good to leave.

    The execs running Human Resources and Technology especially seem to have an interest in a "newer" way of running the company that seems anti-innovation, anti-caring for its people while signaling at every step how out of touch they are concerning the effects their decisions are having on the company. The lack of diversity is astonishing (Indian males only need apply for the tech jobs) and human resource people no longer even try to show sympathy during reorgs.

    Advice to ManagementAdvice

    Many have given up trying to understand why you are out of touch with the smart people who work there. My hope is that there are a few execs who still care enough about these things that somehow someone can put the brakes on the more damaging backlashes to innovation and treating employees as objects that is currently happening. Give people to chance to prove how their innovative approaches can work, support them in those efforts, give them the tools and people they need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Great benefits and work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Foster City, CA
    Former Employee - Senior Director in Foster City, CA

    I worked at Visa Inc.

    Pros

    Good pay, interesting projects, new CEO is bringing a bowl of fresh air

    Cons

    Lots of meetings, top down organization

    Advice to ManagementAdvice

    Less meetings or meetings wit less than 5 people

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Associate in Foster City, CA
    Current Employee - Business Associate in Foster City, CA

    I have been working at Visa Inc.

    Pros

    great benefits and one of the last companies to offer pension plans

    Cons

    too many middle management not enough people to actually do the work

    Advice to ManagementAdvice

    work-life balance is great however when you don't hire anyone to replace employees who have left, there is none available.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 47 people found this helpful

    Announced HR Changes Definitely Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Systems Engineer in Foster City, CA
    Current Employee - Lead Systems Engineer in Foster City, CA

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Benefits are very good compared to what I hear others are offered. I would say salaries are competitive for the broad base of employees -- superstars of course could probably do better somewhere else.

    Cons

    I was suspicious when I read that HR was going to allow managers to rate employees as they saw fit and not on the traditional predetermined "Bell Curve". My suspicions were confirmed shortly after when I saw they had changed the rating scale from 1 to 5 DOWN to 1 to 4. It meant that it would be almost impossible for everyone to meet their target bonus because you have to get a 3 rating [that was never going to happen]. So the company makes well over $5 billion in profit and the money goes to more stock buy-backs to pump up the stock and EPS which certainly doesn't help the average employee since the previously generous RSUs given have apparently disappeared along with the bonus pool. I think we all know where the bonuses will eventually go. This is not the Visa I have been used to for 18 years. Why even have a Target Bonus if it is almost impossible to reach?

    Advice to ManagementAdvice

    Quit saying things that sound like positive changes when the truth is something completely opposite. Just tell us the truth about how things are changing and why.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 15 people found this helpful

    Great global brand masks a multitude of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader in Foster City, CA
    Former Employee - Business Leader in Foster City, CA

    I worked at Visa Inc. full-time (more than 5 years)

    Pros

    Decent salary, benefits are pretty good although decreasing, onsite gym is great, some opportunity for International placement, great global brand with amazing sponsorship assets. The people are talented and great to work with on the whole.

    Cons

    This is a delusional organization. It thinks of itself as a tech company but its bloated processes, culture of micromanagement and poor senior leadership makes a mockery of this vision. There is a culture of decision making by the senior leadership team only which leads to little to no decision making autonomy for the teams. This frustrates the most capable individuals and is why so many of these people leave. Employee surveys consistently raise this issue but Senior Management fail to address these concerns.

    Advice to ManagementAdvice

    Trust and empower your people to make the right decisions and get out of their way. They will surprise you in their capabilities and will make a once proud organization a great place to work again.
    Face facts - you are a financial services company that happens to be based in the Bay Area - that's a close to being a tech company as you will get.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 17 people found this helpful

    Get rid of slackers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Foster City, CA
    Current Employee - Business Leader in Foster City, CA

    I have been working at Visa Inc. full-time (more than 3 years)

    Pros

    Pay is above the market and the PTO days are good. Company shuttles across the bay area. Good sign on and year end bonuses. There is good work life balance. Visa stock is soaring every year 50%.

    Cons

    There are many slackers at the Senior Business leader level in the Visa’s Digital and Mobile Product group.
    For example, the Senior management of Partner Technology Services (PTS) team and his team literally doesn't have any work. Yet he and his team survive because the top level management doesn't bother to look at whats going in this team. There have been many complaints against this team and no action has been taken so far. PTS is the worst performing team in the entire VISA. Slackers demotivate high performers and it can create a lot of negative culture.

    Advice to ManagementAdvice

    Get rid of slackers at the management levels across all the departments. Visa shouldn't tolerate low performing managers.

    Doesn't Recommend
    Positive Outlook
  9. 15 people found this helpful

    Very Sad....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Finance in Foster City, CA
    Current Employee - Director - Finance in Foster City, CA

    I have been working at Visa Inc.

    Pros

    Generally good and smart people, compensation and benefits are decent, nice facilities

    Cons

    Executive and senior leadership are completely disconnected with how to drive a positive company culture. Politics and bad behavior are rampant and CYA is the primary concern of anyone who has to deal with upper management. In-fighting and enormous egos at the executive levels are creating an impossible environment where true collaboration, employee engagement, empowerment and innovation wither and die.

    Advice to ManagementAdvice

    Pay real attention to why employee survey results are so bad and why people are leaving. Any recruiter in the market will tell you that they are seeing more Visa people out there interviewing than from almost any other company. Stop with the arrogance -- Visa is not the great company it used to be and reminding us how great we are and what a privilege it is to work here isn't working. You can't keep using the explanation that "change is good" when so many people are unhappy and choosing to leave. There are real warning signs that it's only getting worse for employees so pay attention.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sourcing Manager Global Marketing in Foster City, CA
    Former Employee - Senior Sourcing Manager Global Marketing in Foster City, CA

    I worked at Visa Inc.

    Pros

    Great Smart People. Nice work enviroment, easy commute from San Francisco

    Cons

    Constant re organization. Colleagues in Texas proved you get what you pay for.

    Advice to ManagementAdvice

    Understand you are a cutting edge tech platform. Go for it! Get rid of the deadweight in the workforce. Abandon Texas, a bad idea , poorly executed.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 15 people found this helpful

    A shadow of its former self under the new EVP Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Leader in Foster City, CA
    Former Employee - Tech Leader in Foster City, CA

    I worked at Visa Inc. full-time (more than 8 years)

    Pros

    The pay can be decent, and if you're lucky enough to be in the right department, opportunities can be technologically interesting, with some very talented folks. There are pockets of genuine innovation.

    Cons

    The company is losing years of accumulated knowledge under the current EVP Tech; people who've worked through many ups and downs at Visa say this is the most chaotic (characterized as "worst") they've ever seen it and are working hard to transition out. Specifically, the EVP Technology is a academic style, micro managing leader with poor listening skills. The culture in general can be extremely old school bureaucratic - punitive top down makes many operational decisions and communication fear of reprisal based.

    Advice to ManagementAdvice

    There needs to be some clear level of trust from executive management to the operational layer of the company - an increased level of respect that balances needed change vs the accumulated knowledge that got Visa where it is today.

    Doesn't Recommend
    Neutral Outlook

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