Visa Inc.

www.visa.com

Visa Inc. Reviews

Updated January 29, 2015
Updated January 29, 2015
701 Reviews
3.0
701 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Visa Inc. CEO Charles W. Scharf
Charles W. Scharf
248 Ratings

Review Highlights

Pros
  • Visa has a reasonable work/life balance depending on geographic location (in 54 reviews)

  • Good pay (although for many years, this was not the case) and good benefits (in 55 reviews)


Cons
  • Work/Life Balance may cost you your job in the next re-org or limit your annual rating (in 25 reviews)

  • Mostly very mediocre people - especially middle / senior management (in 50 reviews)

More Highlights

Employee Reviews

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  1. 61 people found this helpful  

    "Was once a wonderful company to be part of"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Foster City, CA
    Current Employee - Vice President in Foster City, CA

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    World class brand, best company in its industry by far, doing good for people in emerging economies. Good people, decent salaries, good benefits. New CEO and President are trying hard to focus and inspire the company and making some progress. Depending upon what part of the company you're in, there is interesting and innovative work to be had. Glad to see focus on merchants and their needs.

    Cons

    Visa has lost its compassion for staff, especially those with experience and years of service, in its rush to be "cool" for new college grads and Silicon Valley kids. Diversity in the Technology organization is a joke. In the year he's been here, every single new hire the EVP of Tech has done at VP/SVP has been an Indian male. Most of the new SD's as well. The percentage of women in Tech at VP/SVP level is single digits and falling. If you're an Indian man, you're golden. If you're anything else and want more than an entry level job, consider a different place.

    Advice to ManagementAdvice

    Don't abandon the experienced and senior staff that got you here -- they built this place. Make a serious commitment to diversity and keep it.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 28 people found this helpful  

    Lead your self, because no one else will.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    Visa is a great company to work for and has many international opportunities. Career progression is in your own hands, very few managers and certainly no one in HR will help you develop so go in with the mind set to make waves and burn your own path. Do not expect people to layout your path for you. Take the bull by the horns and be brave, with that and a measure of respect and dignity you will do well in the company.

    Your work colleagues for the most part will be wonderful and extremely diverse in their thinking and experiences. Skilled, smart and full of industry knowledge. Everyone except HR that is, there might be 5 or 6 people in the entire HR team globally who are clandestine activists among the flock of sheep.

    It has it's problems but I wouldn't let them discourage you from coming here.

    Cons

    For years employee engagement has been a key issue, and frankly a lot of people complete the surveys with high marks so their area doesn't get tasked with fixing their own issues. The underlying issues of the organization are never addressed and the responsibility of engagement is handed down to the employees who said they weren't that engaged to begin with, and they wonder why it never improves...

    HR is at best incompetent and at worst an insidious puppet of senior management.

    Socialization of employees outside of work is extremely limited

    Advice to ManagementAdvice

    For frontline to middle management, read a management book every few months. If you are in a leadership position you should take it seriously and commit yourself to learn how to be an ever improving leader.

    Senior management, if you could be as transparent as you say you want to be that would be a good start. Having HR do all of your dirty work is wearing thin. Taking down employee comments on the internal social site because they expose your dishonest practices is embarrassing. Also repeatedly saying there are no forced calibrations of performance ratings when every single manager is asked to adjust their ratings to meet targets set by senior management is not transparency.

    From an internal employee relationship viewpoint the executive management and their HR team fail to make any headway on employee engagement and generally agitate the situation with poorly executed last minute strategies which they try sell to us as benefits when they are really cost saving measures designed to make us pay more for something we already have. So, try not to do that or atleast make it less obvious.

    It would be nice if the CEO was based in San Francisco, you know, with the rest of the company. Show some dedication Charlie.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 39 people found this helpful  

    Announced HR Changes Definitely Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Systems Engineer in Foster City, CA
    Current Employee - Lead Systems Engineer in Foster City, CA

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Benefits are very good compared to what I hear others are offered. I would say salaries are competitive for the broad base of employees -- superstars of course could probably do better somewhere else.

    Cons

    I was suspicious when I read that HR was going to allow managers to rate employees as they saw fit and not on the traditional predetermined "Bell Curve". My suspicions were confirmed shortly after when I saw they had changed the rating scale from 1 to 5 DOWN to 1 to 4. It meant that it would be almost impossible for everyone to meet their target bonus because you have to get a 3 rating [that was never going to happen]. So the company makes well over $5 billion in profit and the money goes to more stock buy-backs to pump up the stock and EPS which certainly doesn't help the average employee since the previously generous RSUs given have apparently disappeared along with the bonus pool. I think we all know where the bonuses will eventually go. This is not the Visa I have been used to for 18 years. Why even have a Target Bonus if it is almost impossible to reach?

    Advice to ManagementAdvice

    Quit saying things that sound like positive changes when the truth is something completely opposite. Just tell us the truth about how things are changing and why.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 24 people found this helpful  

    Lots of changes and not for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA

    I have been working at Visa Inc. full-time (more than 5 years)

    Pros

    The "old" Visa was a fun and dynamic place to work, with lots of autonomy and the ability to work hard and make a name for yourself. The pay was good, bonuses fantastic, and stock incentive very generous. The overall environment was one that invested heavily into employee satisfaction and product innovation.

    Cons

    Recently, with recent management changes (CEO and virtually all direct reports and virtually the entire 2nd layer) has resulted in less of a technology-focused culture. Nearly all senior managers are from JP Morgan or Mckinsey and as a result, the management focus has shifted from serving customers, employees and innovating in the marketplace to a culture of pinching pennies and cutting costs (at the expense of customers and employees). While the company is still financially strong, this short-sightedness will hurt the company in the long term. The entire management team is now comprised of leaders with less than a year of experience, and frankly, they do not understand the products and business culture of the company. It is sad to see, but I will not be surprised if Visa goes through some tough times in the near future. HR is a disaster- There has been nothing but poorly executed and botched benefit, payroll, and HRIS changes.

    Advice to ManagementAdvice

    Stop trying to change the Visa culture-- if it ain't broke don't try to fix it. You are driving away long term employees and eventually you will be left with a company full of inexperience and as a result you will be driving customers to the competition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    World Class Leading Payment Process Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc.

    Pros

    Great place to work!
    Good employee benefits and lot of new technologies coming into projects
    Work/Life balance good.

    Cons

    Not easy to get promotions even if you perform extremely well and lot of org changes happening recently in company.

    Advice to ManagementAdvice

    Employee benefits still can improved

    Recommends
    Neutral Outlook
  7. 1 person found this helpful  

    Visa Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Miami, FL
    Current Employee - Customer Service Associate in Miami, FL

    I have been working at Visa Inc. full-time (more than a year)

    Pros

    Good place to start or seek promotion. If you are interested in working in the financial field, visa is a great place to start

    Cons

    Problems can be overlooked by upper management, Times are not flexible. Lack of work life balance.

    Advice to ManagementAdvice

    Listen to customer service reps on things that need to be changed. Often times policies are not realistic

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Visa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. (more than a year)

    Pros

    + great business model
    + strong internal commitment
    + high quality people
    + high paying

    Cons

    - transactional culture
    - no one is watching your back
    - unnecessarily rigid and bureaucratic
    - lacks imagination
    - no soul

    Advice to ManagementAdvice

    - show a heart

    Doesn't Recommend
    Positive Outlook
  9.  

    Great intern experience

    Former Employee - Summer Associate in San Francisco, CA
    Former Employee - Summer Associate in San Francisco, CA

    I worked at Visa Inc.

    Pros

    Good compensation, fun office culture, great opportunities for interns to lead projects

    Cons

    Heavy bureaucracy, hard to get through red tape

    Advice to ManagementAdvice

    More training for satellite offices

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Lack of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - SENIOR AP ANALYST in Foster City, CA
    Former Employee - SENIOR AP ANALYST in Foster City, CA

    I worked at Visa Inc. full-time (more than a year)

    Pros

    strong branding, has a cafeteria, flexible work hours

    Cons

    no perks, hard to take time off, no potential for growth

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Great people low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc.

    Pros

    Great work environment. Friendly work environment.

    Cons

    Favoritism played a big part in promotions and recognition.

    Advice to ManagementAdvice

    Streamline middle mgmt. and notice what is really happening rather than your perception of what you think is happening.

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