Visa Inc. Reviews

Updated March 27, 2015
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Visa Inc. CEO Charles W. Scharf
Charles W. Scharf
271 Ratings

Pros
  • Visa has a reasonable work/life balance depending on geographic location (in 54 reviews)

  • Good pay (although for many years, this was not the case) and good benefits (in 55 reviews)

Cons
  • Work/Life Balance may cost you your job in the next re-org or limit your annual rating (in 25 reviews)

  • Mostly very mediocre people - especially middle / senior management (in 50 reviews)

More Pros and Cons

Employee Reviews

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  1. 95 people found this helpful

    "Was once a wonderful company to be part of"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Foster City, CA
    Current Employee - Vice President in Foster City, CA

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    World class brand, best company in its industry by far, doing good for people in emerging economies. Good people, decent salaries, good benefits. New CEO and President are trying hard to focus and inspire the company and making some progress. Depending upon what part of the company you're in, there is interesting and innovative work to be had. Glad to see focus on merchants and their needs.

    Cons

    Visa has lost its compassion for staff, especially those with experience and years of service, in its rush to be "cool" for new college grads and Silicon Valley kids. Diversity in the Technology organization is a joke. In the year he's been here, every single new hire the EVP of Tech has done at VP/SVP has been an Indian male. Most of the new SD's as well. The percentage of women in Tech at VP/SVP level is single digits and falling. If you're an Indian man, you're golden. If you're anything else and want more than an entry level job, consider a different place.

    Advice to ManagementAdvice

    Don't abandon the experienced and senior staff that got you here -- they built this place. Make a serious commitment to diversity and keep it.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Visa Inc. Response

    Feb 25, 2015agency

    Thanks so much for your feedback. Diversity at Visa is always a priority across all levels and departments. We continue to focus on making great strides in diversity year after year.

  2. 11 people found this helpful

    New management every 18 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Salary and benefits are good. They used to be outstanding. Management keeps saying they want to be in the upper quartile on pay/benefits. They keep cutting benefits to align Visa with other companies. Stop trying to lower Visa to the level of other companies, make they try to keep up with Visa instead.

    Cons

    About every 18 months Visa changes leadership. They bring in a new crew that takes the company in whatever direction pleases the new leaders. Middle management manages up instead of down. They are so worried about pleasing management above them that they lose focus on the business. The employees suffer for it.

    Advice to ManagementAdvice

    Stop worrying so much about the metrix numbers and focus on the business. You are losing key employees and nobody seems to care. The exodus will continue if you don't figure it out soon.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 8 people found this helpful

    Over 15 years at Visa...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    The benefits have always been good at Visa. When I first started they were excellent however after the IPO they slowly reduced the pension, 401K, PTO, and health benefits. The stock has been very doing well and they have just started offering a strong employee stock program.

    Cons

    The culture since the IPO has deteriorated significantly. Unfortunately there is very little value placed on domain experience. Combined with a huge influx of young new employees and leaders from outside the industry, this lack of experience has doomed many projects and ideas to a "Ground Hog Day" cycle as well as the reinvention of many wheels.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful

    Trust? Sr leadership continues to make retroactive employee impacting impacting changes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc.

    Pros

    My immediate manager is ethical and does not have hidden agendas.

    Cons

    Today the leadership announced a retroactive compensation change. An FAQ document was published with this question: Why are we hearing about this halfway through the fiscal year?

    Advice to ManagementAdvice

    In order to have transparency to visa employees, I would recommend more thought go into how and when decisions are made and communicated. After the fact communications do NOT build trust. And of course this change does not affect senior leaders.

    Disapproves of CEO
  6. Network Technician

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc.

    Pros

    This place has good culture and benefits. Lots of opportunities are available at this company and along with good pay

    Cons

    They will work you to the bone. Lots of micro managing occurs on the service desk on a daily basis. Not a good place if you don't want someone breathing down your neck all day long.

    Advice to ManagementAdvice

    Please provide more incentives. If you want to retain the good talent please provide better work life incentives like google does.

  7. 18 people found this helpful

    Wrong Direction; Time to take action at the Top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time (more than 5 years)

    Pros

    Strong business model and growing
    Excellent training program
    Strong heritage and great vision
    Overall compensation and facilities

    Cons

    No Succession Planning at all.
    Command and control culture in Technology Leadership ranks disconnected from the company values.
    Consistent track record of bypassing women for promotions.
    Great if you are male under 40 and Indian - otherwise not so.
    Micromanagement from highest rank of technical leadership
    Very poor communication and change management practices
    Truly very problematic diversity issue on many fronts.

    Advice to ManagementAdvice

    Empower, measure results, and support the success of your teams. Stop confusing telling, berating, and asking for compliance with leadership. Set the vision, communicate, create and support strong diverse teams. This is a dark phase for too many in Technology and it would be so easy for the CEO and CFO to address the known challenge. Live the aspiration of diversity and great employee engagement at Visa.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Diverse, interesting workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Visa Inc.

    Pros

    Great opportunity for me to learn as an intern under an incredibly smart risk management sector; work-life balance was excellent; training provided at beginning was insightful

    Cons

    Large company so hard to implement new ideas; hard time gaining more responsibility; work was somewhat monotonous after a while

    Advice to ManagementAdvice

    consider allowing more exposure to higher processes and management - allow for younger employees to advance more quickly and successfully

    Recommends
    Positive Outlook
    Approves of CEO
  9. 9 people found this helpful

    Current culture far removed from its wonderful origins

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA

    I have been working at Visa Inc.

    Pros

    Small company for the size of the financial market it impacts. Ostensibly, you get to work on projects that have greater impact. Also, the efforts to innovate seemed to have been taking hold for awhile. A lot of the people who have been there a long time, tend to be incredibly smart and invested in the vision of the company from a time where groups worked well as teams, accountability was part of the vision and there was pride in working for such a company.

    Work life balance has been pretty good, rarely do you see anyone working past 5. The pay is very good and the benefits aren't bad. There is even a pension.

    Cons

    Many great people are leaving the company, so a lot of valuable and rooted knowledge is retiring or walking out the door. The technology innovations that were promised were dismantled as soon as they started to find traction. People aren't being given the time, money, tools or people to get their jobs done effectively and instead there is more interest in tearing things down, reorgs, and encouraging those who are good to leave.

    The execs running Human Resources and Technology especially seem to have an interest in a "newer" way of running the company that seems anti-innovation, anti-caring for its people while signaling at every step how out of touch they are concerning the effects their decisions are having on the company. The lack of diversity is astonishing (Indian males only need apply for the tech jobs) and human resource people no longer even try to show sympathy during reorgs.

    Advice to ManagementAdvice

    Many have given up trying to understand why you are out of touch with the smart people who work there. My hope is that there are a few execs who still care enough about these things that somehow someone can put the brakes on the more damaging backlashes to innovation and treating employees as objects that is currently happening. Give people to chance to prove how their innovative approaches can work, support them in those efforts, give them the tools and people they need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. hiring engineers

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc.

    Pros

    if you are starting your career or have just graduated, Visa is hiring engineers. High tech environment offering a unique opportunity to join a growing company to develop payment products which are used globally. Highly ethical and best in class security expertise. what stands out is the focus on continuous learning with yearly investment in each employees and many high tech events. Perks: free shuttle transportation, great cafes, 4 weeks vacation, training, everyone is interested in technology and digital innovation.

    Cons

    Visa may have to look for a satellite office in Silicon Valley

    Positive Outlook
    Approves of CEO
  11. Great benefits and work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Foster City, CA
    Former Employee - Senior Director in Foster City, CA

    I worked at Visa Inc.

    Pros

    Good pay, interesting projects, new CEO is bringing a bowl of fresh air

    Cons

    Lots of meetings, top down organization

    Advice to ManagementAdvice

    Less meetings or meetings wit less than 5 people

    Recommends
    Positive Outlook
    Approves of CEO

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