Visa Inc.

  www.visa.com
  www.visa.com

Visa Inc. Reviews

Updated December 17, 2014
Updated December 17, 2014
669 Reviews
3.0
669 Reviews
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Visa Inc. CEO Charles W. Scharf
Charles W. Scharf
233 Ratings

Review Highlights

Pros
  • Visa has a reasonable work/life balance depending on geographic location (in 54 reviews)

  • Good pay (although for many years, this was not the case) and good benefits (in 55 reviews)


Cons
  • Work/Life Balance may cost you your job in the next re-org or limit your annual rating (in 25 reviews)

  • Mostly very mediocre people - especially middle / senior management (in 50 reviews)

More Highlights

Employee Reviews

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  1. 48 people found this helpful  

    "Was once a wonderful company to be part of"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Foster City, CA
    Current Employee - Vice President in Foster City, CA

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    World class brand, best company in its industry by far, doing good for people in emerging economies. Good people, decent salaries, good benefits. New CEO and President are trying hard to focus and inspire the company and making some progress. Depending upon what part of the company you're in, there is interesting and innovative work to be had. Glad to see focus on merchants and their needs.

    Cons

    Visa has lost its compassion for staff, especially those with experience and years of service, in its rush to be "cool" for new college grads and Silicon Valley kids. Diversity in the Technology organization is a joke. In the year he's been here, every single new hire the EVP of Tech has done at VP/SVP has been an Indian male. Most of the new SD's as well. The percentage of women in Tech at VP/SVP level is single digits and falling. If you're an Indian man, you're golden. If you're anything else and want more than an entry level job, consider a different place.

    Advice to ManagementAdvice

    Don't abandon the experienced and senior staff that got you here -- they built this place. Make a serious commitment to diversity and keep it.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 27 people found this helpful  

    Announced HR Changes Definitely Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Systems Engineer in Foster City, CA
    Current Employee - Lead Systems Engineer in Foster City, CA

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Benefits are very good compared to what I hear others are offered. I would say salaries are competitive for the broad base of employees -- superstars of course could probably do better somewhere else.

    Cons

    I was suspicious when I read that HR was going to allow managers to rate employees as they saw fit and not on the traditional predetermined "Bell Curve". My suspicions were confirmed shortly after when I saw they had changed the rating scale from 1 to 5 DOWN to 1 to 4. It meant that it would be almost impossible for everyone to meet their target bonus because you have to get a 3 rating [that was never going to happen]. So the company makes well over $5 billion in profit and the money goes to more stock buy-backs to pump up the stock and EPS which certainly doesn't help the average employee since the previously generous RSUs given have apparently disappeared along with the bonus pool. I think we all know where the bonuses will eventually go. This is not the Visa I have been used to for 18 years. Why even have a Target Bonus if it is almost impossible to reach?

    Advice to ManagementAdvice

    Quit saying things that sound like positive changes when the truth is something completely opposite. Just tell us the truth about how things are changing and why.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 15 people found this helpful  

    Lead your self, because no one else will.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Visa Inc. full-time (more than 8 years)

    Pros

    Visa is a great company to work for and has many international opportunities. Career progression is in your own hands, very few managers and certainly no one in HR will help you develop so go in with the mind set to make waves and burn your own path. Do not expect people to layout your path for you. Take the bull by the horns and be brave, with that and a measure of respect and dignity you will do well in the company.

    Your work colleagues for the most part will be wonderful and extremely diverse in their thinking and experiences. Skilled, smart and full of industry knowledge. Everyone except HR that is, there might be 5 or 6 people in the entire HR team globally who are clandestine activists among the flock of sheep.

    It has it's problems but I wouldn't let them discourage you from coming here.

    Cons

    For years employee engagement has been a key issue, and frankly a lot of people complete the surveys with high marks so their area doesn't get tasked with fixing their own issues. The underlying issues of the organization are never addressed and the responsibility of engagement is handed down to the employees who said they weren't that engaged to begin with, and they wonder why it never improves...

    HR is at best incompetent and at worst an insidious puppet of senior management.

    Socialization of employees outside of work is extremely limited

    Advice to ManagementAdvice

    For frontline to middle management, read a management book every few months. If you are in a leadership position you should take it seriously and commit yourself to learn how to be an ever improving leader.

    Senior management, if you could be as transparent as you say you want to be that would be a good start. Having HR do all of your dirty work is wearing thin. Taking down employee comments on the internal social site because they expose your dishonest practices is embarrassing. Also repeatedly saying there are no forced calibrations of performance ratings when every single manager is asked to adjust their ratings to meet targets set by senior management is not transparency.

    From an internal employee relationship viewpoint the executive management and their HR team fail to make any headway on employee engagement and generally agitate the situation with poorly executed last minute strategies which they try sell to us as benefits when they are really cost saving measures designed to make us pay more for something we already have. So, try not to do that or atleast make it less obvious.

    It would be nice if the CEO was based in San Francisco, you know, with the rest of the company. Show some dedication Charlie.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 15 people found this helpful  

    Company Standards have gone downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time

    Pros

    Stock is up so those employees owning shares feel wealthy. Company trying to attract young hip tech types as well as a major push to onboard college hires.

    Cons

    Over the years, salary compared to other silicon valley companies is well below market rates. They addressed this during discussions with Managers but are unwilling to adjust it even though they will lose top talent to better paying companies

    Advice to ManagementAdvice

    Reward your employees throughout the year and stop spending money on corporate jets.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    Lots of changes and not for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA

    I have been working at Visa Inc. full-time (more than 5 years)

    Pros

    The "old" Visa was a fun and dynamic place to work, with lots of autonomy and the ability to work hard and make a name for yourself. The pay was good, bonuses fantastic, and stock incentive very generous. The overall environment was one that invested heavily into employee satisfaction and product innovation.

    Cons

    Recently, with recent management changes (CEO and virtually all direct reports and virtually the entire 2nd layer) has resulted in less of a technology-focused culture. Nearly all senior managers are from JP Morgan or Mckinsey and as a result, the management focus has shifted from serving customers, employees and innovating in the marketplace to a culture of pinching pennies and cutting costs (at the expense of customers and employees). While the company is still financially strong, this short-sightedness will hurt the company in the long term. The entire management team is now comprised of leaders with less than a year of experience, and frankly, they do not understand the products and business culture of the company. It is sad to see, but I will not be surprised if Visa goes through some tough times in the near future. HR is a disaster- There has been nothing but poorly executed and botched benefit, payroll, and HRIS changes.

    Advice to ManagementAdvice

    Stop trying to change the Visa culture-- if it ain't broke don't try to fix it. You are driving away long term employees and eventually you will be left with a company full of inexperience and as a result you will be driving customers to the competition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 8 people found this helpful  

    middle of the road...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Foster City, CA
    Current Employee - Director in Foster City, CA

    I have been working at Visa Inc. full-time (more than 3 years)

    Pros

    New ideas and new mentality is great for the company

    Cons

    some of the new hires (execs) are just dumb as a post -- not sure how they convinced the smart CEO to hire them!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 21 people found this helpful  

    Once great, but in decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Staff Systems Engineer
    Current Employee - Senior Staff Systems Engineer

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Visa has world wide brand recognition and offers exposure to a global economic picture that few companies enjoy.

    On the benefits front, they are still relatively good including a 2-to-1 match on 401k contributions on the first 3%. Visa also still has a defined pension plan on top of the 401k which is increasingly rare.

    Cons

    Promotions opportunities are vaporware. You can jump through all the hoops and receive excellent ratings year over year only to be told that they are not allowed to do any promotions that year. Higher level positions often go unfilled or end up being filled by ex-employees that are hired back after they quit or took early retirement. The only internal promotions are reserved for senior managements' pets. You are more likely to be promoted for talking big and doing nothing, then busting your hump year over year.

    We hear a lot about pushing for innovation, but it comes with the caveat that there is zero tolerance for failure. We also in theory have a 90/10 program that would allow employees to spend 10% of their time working on things that are not directly related to their position. It is meant to remove barriers and constraints to allow people to explore new ideas in a relatively unfettered way. The issue is that the Global Engineering group has so formalized it that innovation is handled as a project. It shows a complete lack of trust in employees because management has to make sure ever second of your 50+ hours a week is accounted for.

    While benefits are still decent, they are nothing like they were 5 - 6 years ago. At the trajectory they are on, I would expect Visa's benefits to be just as lackluster as anyone other company in the next 3 to 5 years.

    There is a lot of social activism in the company and nanny mentality. For example, we once had a chintzy free beverage program that allowed employees to get 3 free sodas or small bottles of water each day. A small group complained about the health and environmental impacts so they discontinued the program. Visa is also proud of being an LGBT employer of choice, but does not seem to see any value in being a top employer for working parents. That political/social bias is prevalent through out the company and comes off as subtle hostility to anyone with a more moderate or traditional bias.

    Advice to ManagementAdvice

    - Stop saying you want to be an employer of choice and then reduce benefits and perks. Top employers try to offer more, not just be like everyone else.
    - Hold managers at all levels accountable for poor engagement surveys. If employees are dissatisfied with yanking flexible work schedules then it's not them, but those who put the policy in place.
    - Don't announce that we are doing so well that we can do a huge stock buy back and then turn around and say the raise and bonus pool was reduced by 10%. It just makes executive management look two faced or out of touch with reality.
    - If we want to truly have the best talent then stop promoting boot lickers and look at those that constantly raise their hands and role up their sleeves to get the job done. The best college grads (top school or not) won't work someplace where power point jockeys rule the land.
    - Stop devaluing long term employees. The company didn't become so profitable by only hiring 22 year olds from Stanford. Building a bottom doesn't work if their is no one at the middle and top to help guide them. Focus on career pathing for existing employees too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 45 people found this helpful  

    Was once a great place to work, new technology executive leadership is a class A bully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director
    Former Employee - Senior Director

    I worked at Visa Inc. full-time (more than 10 years)

    Pros

    Excellent benefits, good compensation, great people in the trenches who are presented with road block after road block from executive management vs. empowerment and getting things done. Visa is undergoing a culture shift to a more agile lean organization, and I sincerely hope they're successful in the long run.

    Cons

    In the short term though... The company is not willing to admit the executive technology leadership was the wrong person to bring in. Leadership style is that of a class A bully who would rather degrade, demean, and insult you in front of an entire room than actually perform as a leader cultivating the talent that brought Visa to where it is. Demanding only hiring of ivy league talent and people with job offers from Facebook and Google is not the solution to a culture shift in a financial organization, and senseless executive style blogging on linkedin is not an effective motivation tool.

    The exit door is spinning faster than the entry door, and management is not willing to expose the primary reason which has been called out in countless exit interviews over and over again.

    Advice to ManagementAdvice

    The CEO needs to seriously reevaluate his hiring decisions and recognize what's happening to the individuals responsible for making Visa successful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Improving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time (more than 10 years)

    Pros

    Great, benefits. Very global. OK salary.

    Cons

    Top down decision making, low levels of working employee empowerment, many management levels still afraid of change. Slow to adopt new technologies and improve internal processes, compare it to the UN from an administrative POV, i.e. getting something done takes time. HR is unreachable, layers and span limits strip excelelent managers from their staff in a completely arbitrary manner, salary/bonus/stock increases are thin and reducing. The new Technology leadership whirlwind creates worries. Finance and Risk are still in 1980s risk averse mode.

    Advice to ManagementAdvice

    You're on the right path, now accelerate. Review SVPs especially in the corporate functions.

    Recommends
    Positive Outlook
  11. 3 people found this helpful  

    A great place to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Visa Inc. full-time (more than 3 years)

    Pros

    Really good perks and benefits. Few organizations can give you the experience, increase your knowledge base, and allow you to really take advantage of your skill set

    Cons

    It is difficult to move up in the organization without changing departments. The turnover in management in departments is an issue. It is hard to build a team when new management means new vision, new focus, and a large amount of time retraining the new manager. Work-life balance is difficult with the amount of hours you put in.

    Recommends
    Neutral Outlook
    No opinion of CEO

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