Vitacost
1.7 of 5 40 reviews
www.vitacost.com Boca Raton, FL 500 to 999 Employees

Vitacost Reviews

Updated Mar 17, 2014

Be The First To
Add Photos

All Employees Current Employees Only

1.7 40 reviews

                             

18% Approve of the CEO

(no image)

Jeffrey J. Horowitz

(28 ratings)

15% of employees recommend this company to a friend
40 Employee Reviews
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

4 people found this helpful  

Low Morale Makes Everyone Fail

Anonymous Employee (Former Employee)

I worked at Vitacost full-time for more than a year

ProsThe company will let you work your entire shift before letting you know you have been fired so you get those last 8 hours of work. Because their are no cubicle walls, you could possibly see your replacement being interviewed in the "former executive offices". Like someone said in another post, the company offers filtered-water for it's employees

ConsThere is always a breeze from the revolving doors from employees being fired or having quit due to low morale. Executives continue to get raises and bonuses while employee benefits continue to be curtailed due to "budget" issues. Employees have to buy it's own office supplies due to frugal CEO. CEO "puppets" get preferrable treatment, you can tell who they are by where they are situated around him. The company will use you until they have squeezed every last ounce of knowledge out of you. They won't tell you that you're doing something wrong, they will just use their "recruiter" to find a replacement. Trust Me.. Do not accept that call. I got hired by the former recruiter and that person has already left this god-aweful company. This company is an industry leader in turnovers. HR always looks the other way and sides with the Executive team because they are scared themselves. HR at Vitacost.com is not trustworthy and they cannot be trusted. IT is clueless. All of their jobs will be outsourced to India pretty soon. Someone had mentioned in another post that most of the employees are all ex-Office Depot employees. The place is full of former Office Depot employees who are just drones and do not have any industry knowledge. Pivot tables and excel spreadsheets do not give insight to the what this company needs. The CEO needs to wake up. FInd some qualified industry experts or keep the employees who have been there an opportunity to shine. 6 months is pretty much seniority at this company. The CEO micro-manages every department.

Advice to Senior ManagementVitcost has no solid foundation. It's the "little people" who make the company run. I wonder how the founder of VitaminShoppe forgot about his own humble beginnings. Has he been blinded by greed? What happened to the days of building a staff of industry employees?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Natural Food Company Where Nobody Has Natural Food Experience...or Cares

Marketing (Former Employee)
Boca (Ethiopia)

I worked at Vitacost full-time for more than a year

ProsFiltered water system and 2 monitors, like someone else said.

ConsIt's quite simple. Nobody (not even the CEO formerly of Vitamin Shoppe) in that company cares or strives to learn about the Natural Food industry, organic food or farming, or anything green at all. It's all about promos and margin.

Advice to Senior ManagementGet out of your old school business mentality, it's extinct, or find a new job. New management, hire people with industry experience or even E-commerce experience.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Promotions, Commotions, and Incestious Hirings

Anonymous Employee (Former Employee)

I worked at Vitacost full-time for more than 5 years

Pros- Each employee gets a chair and two monitors to work on
- A filtered water system for employees
- Company recycles paper from wasted print jobs from the copy machines and converted to "notepads" for employees to use
- Company tends to hire employees that were under performers from other local companies so that they can implement those failing philosophies
- Company Handbook has no meaning, so you don't have to worry about following any of those rules & regulations
 - If you know someone already working for Vitacost, you're a "shoe-in" to working for Vitacost - apply now since there are plenty of openings, but don't think the grass is greener here
 - You're able to purchase your own pens, notepads, post-its, and any other office supplies (but definitely not from Office Depot because half of the staff at Vitacost are former employees from there) with your own earned wages as you are not allowed to order these essential supplies to work due to frugal CEO
 - You'll get promoted if you're able to use pivot tables and Excel formulas, but not based on your industry knowledge
- You get to spend lots of time away from your desk due to meetings with "executives" who delegate but really are just "YES" people and cover up mistakes and get recognized by projects actually executed by their subordinates
 - Bathrooms have toilet tissues and paper towels for drying off hands
- HR stands for Horrible Reception to employees concerns and will not dare go against an Executive although HR ethics dictate otherwise

ConsI haven't been able to tell you everything you really need to know about this company.

Advice to Senior ManagementEnjoy your base salaries of $250K plus and your annual bonuses of 50% of your base pay while enjoying your PTO hours, but complain when your employees take PTO.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

We want your feedback – Are these company reviews helpful to you?  Yes | No
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

3 people found this helpful  

Ready, fire, aim!

Anonymous Employee (Current Employee)

I have been working at Vitacost

ProsThe meager 10% employee discount...which is actually less than some monthly sales.

ConsWhen asked about all of his failed experiments while inventing the light bulb Thomas Edison said, "I have not failed. I've just found 10,000 ways that won't work.” Working at Vitacost's Las Vegas distribution center will be a lot like that. Processes will be introduced, changed, changed again then forgotten when something else becomes more important. Then you will be reprimanded for not taking care of all of the things that have gone wrong while you were trying to take care of the newest "important" problem. You will certainly gain an education in futility.

Every day will be a battle. "Improvements" will be made (with very little collaborative effort) and will only serve to move the problem to another area. Only after the "better method" fails will the people who do the day-to-day work be asked for their input. At no time will failures be acknowledged.

The word "unacceptable" will be thrown around daily. Ignorant faith will be put in the newest "this is going to double our productivity" re-design. Meanwhile you won't know who works where because of the constant movement of personnel from "this is out of control" area to "this CANNOT continue" pile of problems.

If you want to spend 60 hours a week (getting paid for 40) beating yourself up...this is the place for you.

Advice to Senior ManagementAdmit that you don't have enough people to do the work then hire more people instead of working extra hours and days week after week. Treat your employees like people rather than automaton beasts of burden and SHOW them that you appreciate them rather than just talk about it. Figure out what you're doing (as a TEAM) and stick with it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

3 people found this helpful  

Think carefully before joining Vitacost

Anonymous Employee (Current Employee)
Boca Raton, FL

I have been working at Vitacost full-time for less than a year

Pros1. Close to top to executives. Current CEO is a legend in this industry and very easy-going and hard-working;current CMO and CFO are very knowledgeable, too;

2. Headquarter in Boca Raton is only one-story and easy to evaculate during emergency;

3. It has a self-service store selling its products, which is very convenient for employees to buy snacks;

4. Some employees are very very talented even the company itself is small;

5. There is a small gym for people to work out. Employees can take shower in the building too.

6. There is 10% discount for employees to order from the website.

Cons1. There is no cubles and open working environment is very noisy. It is difficult for people to concentrate on working. Particularly difficult for technical people to write code and have deep thinking. You have to put headset to be focused on your job, which is very annoying.

2. High executive turnover rate and high employee turnover rate. For example, for IT department, it had 6 CIO/CTO in the past five years. Majority of new employees stays about 5 or 6 months with IT department and will find better job very quickly. Those people who choose to stay are either not competitive or at the end of their career. So the system constantly has issues. IT people like to excuse themselves by blaming marketing or top executive not investing enough in IT. Company is outsourcing IT jobs to India too because of this problem.

3. It lacks coordination among each department. Particuarly there is strong conflict between IT and Marketing, who always blames each other. Marketing people like to say "It is all IT's fault" and IT people like to say "What is going on with marketing, company is losing money thanks to Marketing's smart spending".

4. Company fires people without giving any explanation.Normally every Friday morning somebody will be fired in front of all the employees, which makes a lot of people unconfortable. Because of that, more and more people left the company without giving two-week advanced notice and those people are actually very good employees.

5. There is a paradox in this company. Really good people do not want to stay with the company and they are actully the type of employees company needs.In the same time bad employees are good at flattering the top executives to keep their job, because they are not competitive in the job market.

6.Company is consistenly losing money, averaging $5million per quarter in the past one and half year. Company is cutting employee's benefits. A lot of peole are working under stress.Some emplyees have to constantly visit doctors and take certain medicine to work in this company.

7.Several people in marketing lack the basic ethics and professionism. The only thing they are good at is blaming other people and hiding their own mistakes. They only report good numbers to executives and hide the bad numbers. People with ethics find it extrme difficult to work with those people.

Advice to Senior ManagementManagement needs to create a comfortable enviroment for employees to be productive.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Get ready for blame and immaturity from the leadership

Anonymous Employee (Former Employee)
Boca Raton, FL

I worked at Vitacost full-time for more than a year

ProsLearning experience, career growth opportunity, work for a market leader, enjoy the benefits while they last. Amazing co-workers who will leave a lasting impression on you - friends for life.

ConsPoor decisions from leadership end up making every employee suffer. Attention deficit disorder from the top distracts everyone. Open workspace environment leaves you unable to concentrate without bringing in headphones (seriously what is the point of open workspaces - cubicle walls are so amazing). Open environment also leads to your witnessing employees being reprimanded or fired without the company exercising discretion. Extreme working hours - you are expected to answer your emails nightly and on the weekends - get ready to rudely bring your cell phone to dinner, and your signìficant other and family will no longer recognise your face without a strange white glow reflecting off of it. Simply awful - no one should have to endure this. Company is now reducing benefits due to upper management not understanding how to use the internet or how to run an internet company and making weird or unbelievable decisions. CEO appears to have favorites but really he doesn't give a crap about people and their wellbeing. Lots of blame/departmental fighting and IT seems to get the brunt of it (they are severely understaffed).

Advice to Senior ManagementWhy don't you call if it's an emergency? Work out a system to call people instead of expecting people to log in and check email - it's unreasonable to send an email at 3AM and think someone should respond immediately. Employees should be able to rest up when they leave the office. Invest in technology and improve all systems that employees need to support.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Too much drama no trust

Anonymous Employee (Former Employee)
Boca Raton, FL

I worked at Vitacost full-time for more than 5 years

ProsThere is nothing beneficial about working for this company unless you are one of the CEO's favorite puppets

ConsNo trust and senior management doesn't know what they are doing.

Advice to Senior ManagementStop playing favorites and blaming all the other good employees for your bad decisions.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

A market leader going nowhere fast

Anonymous Employee (Current Employee)

I have been working at Vitacost full-time

ProsCompany offers competitive salary, and no or limited travel is required.

ConsIt's a 24x7 job (always on call). Loud crowded work environment with constant distractions. No roadmap. High executive turnover. Stock projections are bleak.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

A small organization which is not transparent and very convoluted

Anonymous Employee (Former Employee)
Boca Raton, FL

I worked at Vitacost

ProsThis organization has some great talent in the form of employees. The organization also has great business processes in place which makes life easier.

ConsThe leadership in this organization SUCKS!

Advice to Senior ManagementThe management does not have their act together. They are truly a disappointment!

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Expect the Unexpected

CUSTOMER SERVICE/ORDER ENTRY (Former Employee)
Lexington, NC

I worked at Vitacost full-time for less than a year

ProsGreat Co-workers , Friendly environment on the Employee Level

ConsHired for Customer Service trained for Order Entry was released after 90days. No performance issues. Beware for the pilot programs that get squashed and you go with it.

Advice to Senior ManagementCOMMUNICATE, COMMUNICATE, COMMUNICATE ! Hire and Train employees as to what
you advertise you are looking for instead of using them for test that fail.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Vitacost? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Vitacost reviews and ratings — including employee satisfaction and approval rating for Vitacost CEO Jeffrey J. Horowitz. All 40 reviews posted anonymously by Vitacost employees.