Vitacost Reviews

Updated July 23, 2015
66 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeffrey J. Horowitz
40 Ratings

Pros
  • Sunny state, nice area and plenty of walking sidewalks around the complex as I walk a lot (in 2 reviews)

  • some nice people to work for and with, (in 2 reviews)

Cons
  • Nice people, but warped leadership, particularly all C level employees and IT (in 8 reviews)

  • Not a very productive work environment (in 6 reviews)

More Pros and Cons

66 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (3)

    A small organization which is not transparent and very convoluted

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Vitacost

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    This organization has some great talent in the form of employees. The organization also has great business processes in place which makes life easier.

    Cons

    The leadership in this organization SUCKS!

    Advice to Management

    The management does not have their act together. They are truly a disappointment!


  2. Helpful (4)

    Too much drama no trust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Vitacost full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is nothing beneficial about working for this company unless you are one of the CEO's favorite puppets

    Cons

    No trust and senior management doesn't know what they are doing.

    Advice to Management

    Stop playing favorites and blaming all the other good employees for your bad decisions.


  3. Helpful (4)

    Get ready for blame and immaturity from the leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Vitacost full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Learning experience, career growth opportunity, work for a market leader, enjoy the benefits while they last. Amazing co-workers who will leave a lasting impression on you - friends for life.

    Cons

    Poor decisions from leadership end up making every employee suffer. Attention deficit disorder from the top distracts everyone. Open workspace environment leaves you unable to concentrate without bringing in headphones (seriously what is the point of open workspaces - cubicle walls are so amazing). Open environment also leads to your witnessing employees being reprimanded or fired without the company exercising discretion. Extreme working hours - you are expected to answer your emails nightly and on the weekends - get ready to rudely bring your cell phone to dinner, and your signìficant other and family will no longer recognise your face without a strange white glow reflecting off of it. Simply awful - no one should have to endure this. Company is now reducing benefits due to upper management not understanding how to use the internet or how to run an internet company and making weird or unbelievable decisions. CEO appears to have favorites but really he doesn't give a crap about people and their wellbeing. Lots of blame/departmental fighting and IT seems to get the brunt of it (they are severely understaffed).

    Advice to Management

    Why don't you call if it's an emergency? Work out a system to call people instead of expecting people to log in and check email - it's unreasonable to send an email at 3AM and think someone should respond immediately. Employees should be able to rest up when they leave the office. Invest in technology and improve all systems that employees need to support.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Think carefully before joining Vitacost

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at Vitacost full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    1. Close to top to executives. Current CEO is a legend in this industry and very easy-going and hard-working;current CMO and CFO are very knowledgeable, too; 2. Headquarter in Boca Raton is only one-story and easy to evaculate during emergency; 3. It has a self-service store selling its products, which is very convenient for employees to buy snacks; 4. Some employees are very very talented even the company itself is small; 5. There is a small gym for people to work out. Employees can take shower in the building too. 6. There is 10% discount for employees to order from the website.

    Cons

    1. There is no cubles and open working environment is very noisy. It is difficult for people to concentrate on working. Particularly difficult for technical people to write code and have deep thinking. You have to put headset to be focused on your job, which is very annoying. 2. High executive turnover rate and high employee turnover rate. For example, for IT department, it had 6 CIO/CTO in the past five years. Majority of new employees stays about 5 or 6 months with IT department and will find better job very quickly. Those people who choose to stay are either not competitive or at the end of their career. So the system constantly has issues. IT people like to excuse themselves by blaming marketing or top executive not investing enough in IT. Company is outsourcing IT jobs to India too because of this problem. 3. It lacks coordination among each department. Particuarly there is strong conflict between IT and Marketing, who always blames each other. Marketing people like to say "It is all IT's fault" and IT people like to say "What is going on with marketing, company is losing money thanks to Marketing's smart spending". 4. Company fires people without giving any explanation.Normally every Friday morning somebody will be fired in front of all the employees, which makes a lot of people unconfortable. Because of that, more and more people left the company without giving two-week advanced notice and those people are actually very good employees. 5. There is a paradox in this company. Really good people do not want to stay with the company and they are actully the type of employees company needs.In the same time bad employees are good at flattering the top executives to keep their job, because they are not competitive in the job market. 6.Company is consistenly losing money, averaging $5million per quarter in the past one and half year. Company is cutting employee's benefits. A lot of peole are working under stress.Some emplyees have to constantly visit doctors and take certain medicine to work in this company. 7.Several people in marketing lack the basic ethics and professionism. The only thing they are good at is blaming other people and hiding their own mistakes. They only report good numbers to executives and hide the bad numbers. People with ethics find it extrme difficult to work with those people.

    Advice to Management

    Management needs to create a comfortable enviroment for employees to be productive.


  6. Helpful (4)

    Ready, fire, aim!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The meager 10% employee discount...which is actually less than some monthly sales.

    Cons

    When asked about all of his failed experiments while inventing the light bulb Thomas Edison said, "I have not failed. I've just found 10,000 ways that won't work.” Working at Vitacost's Las Vegas distribution center will be a lot like that. Processes will be introduced, changed, changed again then forgotten when something else becomes more important. Then you will be reprimanded for not taking care of all of the things that have gone wrong while you were trying to take care of the newest "important" problem. You will certainly gain an education in futility. Every day will be a battle. "Improvements" will be made (with very little collaborative effort) and will only serve to move the problem to another area. Only after the "better method" fails will the people who do the day-to-day work be asked for their input. At no time will failures be acknowledged. The word "unacceptable" will be thrown around daily. Ignorant faith will be put in the newest "this is going to double our productivity" re-design. Meanwhile you won't know who works where because of the constant movement of personnel from "this is out of control" area to "this CANNOT continue" pile of problems. If you want to spend 60 hours a week (getting paid for 40) beating yourself up...this is the place for you.

    Advice to Management

    Admit that you don't have enough people to do the work then hire more people instead of working extra hours and days week after week. Treat your employees like people rather than automaton beasts of burden and SHOW them that you appreciate them rather than just talk about it. Figure out what you're doing (as a TEAM) and stick with it.


  7. Helpful (5)

    Promotions, Commotions, and Incestious Hirings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Each employee gets a chair and two monitors to work on - A filtered water system for employees - Company recycles paper from wasted print jobs from the copy machines and converted to "notepads" for employees to use - Company tends to hire employees that were under performers from other local companies so that they can implement those failing philosophies - Company Handbook has no meaning, so you don't have to worry about following any of those rules & regulations - If you know someone already working for Vitacost, you're a "shoe-in" to working for Vitacost - apply now since there are plenty of openings, but don't think the grass is greener here - You're able to purchase your own pens, notepads, post-its, and any other office supplies (but definitely not from Office Depot because half of the staff at Vitacost are former employees from there) with your own earned wages as you are not allowed to order these essential supplies to work due to frugal CEO - You'll get promoted if you're able to use pivot tables and Excel formulas, but not based on your industry knowledge - You get to spend lots of time away from your desk due to meetings with "executives" who delegate but really are just "YES" people and cover up mistakes and get recognized by projects actually executed by their subordinates - Bathrooms have toilet tissues and paper towels for drying off hands - HR stands for Horrible Reception to employees concerns and will not dare go against an Executive although HR ethics dictate otherwise

    Cons

    I haven't been able to tell you everything you really need to know about this company.

    Advice to Management

    Enjoy your base salaries of $250K plus and your annual bonuses of 50% of your base pay while enjoying your PTO hours, but complain when your employees take PTO.


  8. Helpful (5)

    Low Morale Makes Everyone Fail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company will let you work your entire shift before letting you know you have been fired so you get those last 8 hours of work. Because their are no cubicle walls, you could possibly see your replacement being interviewed in the "former executive offices". Like someone said in another post, the company offers filtered-water for it's employees

    Cons

    There is always a breeze from the revolving doors from employees being fired or having quit due to low morale. Executives continue to get raises and bonuses while employee benefits continue to be curtailed due to "budget" issues. Employees have to buy it's own office supplies due to frugal CEO. CEO "puppets" get preferrable treatment, you can tell who they are by where they are situated around him. The company will use you until they have squeezed every last ounce of knowledge out of you. They won't tell you that you're doing something wrong, they will just use their "recruiter" to find a replacement. Trust Me.. Do not accept that call. I got hired by the former recruiter and that person has already left this god-aweful company. This company is an industry leader in turnovers. HR always looks the other way and sides with the Executive team because they are scared themselves. HR at Vitacost.com is not trustworthy and they cannot be trusted. IT is clueless. All of their jobs will be outsourced to India pretty soon. Someone had mentioned in another post that most of the employees are all ex-Office Depot employees. The place is full of former Office Depot employees who are just drones and do not have any industry knowledge. Pivot tables and excel spreadsheets do not give insight to the what this company needs. The CEO needs to wake up. FInd some qualified industry experts or keep the employees who have been there an opportunity to shine. 6 months is pretty much seniority at this company. The CEO micro-manages every department.

    Advice to Management

    Vitcost has no solid foundation. It's the "little people" who make the company run. I wonder how the founder of VitaminShoppe forgot about his own humble beginnings. Has he been blinded by greed? What happened to the days of building a staff of industry employees?


  9. Helpful (4)

    Same as most reviews here. Company was promising at one time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Vitacost full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many pros made me join the company a few years back. These included: 1. Company provided lunch on Fridays - now gone 2. Monthly birthday and employee SPOT/recognition awards - now gone 3. Work from home option - now gone 4. Company supplied pens and notebooks - now gone; employees encouraged to pilfer pens from doctors offices, etc. so provide their own. 5. Stable and fun landscape of the company 6. Company monthly allowance for free products - $100 to $50 to zero - i.e. now gone 7. Sporadic 'fun' activities like cakes, treats, free products - now gone as well

    Cons

    The CEO micro manages most departments based on his perceived intuition. I genuinely like the man; he is a generous person and has done great things, but his approach has rubbed me and other employees the wrong way over the past year. He complains a lot about people behind their back while talking sweetly to their face. Very vocal man; not strategic or appropriate. Many of the original perks are gone, if not all. The company has been watching their purse strings through 2 CFOs, 4 or 5 CIOs and countless managers. The company has a noticeable 'sadness' among employees with a very apparent negative morale. I left on my own after realizing that eventually, my career would be a dead end there. There was constant reminders of saving money and not providing the same old fun type things of yesteryear.

    Advice to Management

    Re-evaluate your approach to strategic growth. The company grew from about 40 employees to over 200 in about a year. The cubicles were taken down and there was an obvious tone of negativity among many areas of the company. You're growing too fast and have lost a lot of good talent; some by their own decision and some by your own poor choice of layoffs/firings.


  10. Helpful (2)

    No Trust In Leadership. It is like quicksand.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Director in Boca Raton, FL
    Former Employee - Creative Director in Boca Raton, FL

    I worked at Vitacost full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I do not have anything good to say about this company.

    Cons

    There systems are ancient. NO work and family separating. To concerned about money and not innovation. Any innovation they did do was not innovative. No growth potential and low salaries. The CMO is not savvy and caused a lot of issues with initiatives that failed and cost the company. Let me be clear, his idea. Not a friendly work environment and to many people in Leadership working hard and not smart.

    Advice to Management

    Get some real educated leaders in eCommerce and do not lose them. Treat people with the respect they deserve.


  11. Helpful (4)

    A Permanent Dark Cloud In Sunny Florida

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at Vitacost full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The building is located in a comfortable, corporate suite with lots of room and the facilities are in okay shape, although quite boring. There is a small gym and two showers on site for employees who get the fit bug. Most employees have a larger desk with dual monitors in many situations. One break room will occasionally have expired products from the Vitacost supplement line available for free to those who are willing to risk using oudated products. The breakrooms have filtered water and multiple, single cup espresso and coffee makers, which aren't bad. There is also an office store that stocks various health foods and drinks that can be purchased at an extremely reasonable rate throughout the day. The list of pros is much smaller than the cons sadly.

    Cons

    The majority of the staff act like they have had their life drained out and are scared about being beaten up by senior or middle management. At first glance, you might consider the morale a fluke but it's very common. There are no cubicles, only open desks which deliver an open and extremely slice of the office which makes it hard to concentrate sometimes. The company itself has an overwhelming bureaucracy to work through. Previous bad choices have forced the company to over regulate procedures and pinch internal budgets to nothing. During an introduction to the company, HR will even openly discuss the CEO's new office supply initiative that encourages employees to swipe pens, paper, and other office supplies from other businesses or hotels they may visit as a cost saving mechanism to Vitacost. Much of the 70s style management in play appears to come downwind of the CEO himself. A veteran of the industry whose experience and resume are long and solid, but also belong in the past, where the name of the company did not have a .com after it. The yesteryear leadership approach is stifling and backwards for an internet company. This man loves to spend his day on his feet, wandering around the office badgering people with the gut feeling ideas and errant thoughts he had while sitting at his desk. The ideas are mostly bad and do a great disservice to what could be a thriving online retail outfit. Occasionally, the CEO will openly criticize an individual in front of their colleagues for something both sensitive enough to embarrass and offend. HR appears to be either immune to this treatment of employees or disregard it completely. This group care more about pampering the executives and bringing in warm bodies to correct for their extremely high turnover than they do about supporting a positive working environment.

    Advice to Management

    Look at what industry leading companies like Google and other tech giants do to drive employees and the company to mutual success.



Showing 66 of 67 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.