Vitacost

  www.vitacost.com
  www.vitacost.com

Vitacost Reviews

Updated October 16, 2014
Updated October 16, 2014
56 Reviews
1.7
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jeffrey J. Horowitz
38 Ratings

Review Highlights

Pros
  • Filtered water system and 2 monitors, like someone else said (in 4 reviews)

  • Also, we are a health and wellness company, have you ever tried to feed this type of person (in 2 reviews)


Cons
  • Nice people, but warped leadership, particularly all C level employees and IT (in 8 reviews)

  • This all makes for a very stressful, unproductive and negative work environment (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Very much well rounded

    Former Employee - Office Assistant/Warehouse Associate in Las Vegas, NV
    Former Employee - Office Assistant/Warehouse Associate in Las Vegas, NV

    I worked at Vitacost full-time (more than an year)

    Pros

    To have been able to do try something different

    Cons

    Not being able to leave at a decent time

    Advice to ManagementAdvice

    To communicate with the associates better

  2. 6 people found this helpful  

    This was a dissapointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost full-time

    Pros

    The product line and philosophy of health and wellness is something I whole heartedly believe in and practice. This is the reason I chose to accept the offer of employment. There are many friendly, smart and helpful people in the company. The dress code is casual as you want and there are some unexpected free foods/snacks/products periodically; but not often.

    Cons

    This is hard but I will be pointed and straightforward. I am a person who rarely complains, whines, etc., so I won't; I will simply point out my honest cons.

    My manager was suddenly let go this year. He was a good manager like most and the reason given was that his position was being eliminated. How true it was; I can't really say as I wish to remain anonymous. There are clicks and social groups here that seem to push people out of the company. Yes, they exist in all companies, but this is pervasive and negative talk/backstabbing comes from leadership all the way down, so that should tell you something about the genuiness of the people.

    The company has seemed to have a negative outlook on certain groups. "It's marketing", or "It's IT's issue". This sort of blame game does nothing to resolve issues and creates an internal environment that makes people truly want to leave and not want to come in. The behind the scenes meetings of my group blames this or that group, we do little to resolve and then we leave the conference room without resolution. Not a very productive work environment. I could do a better job at mediating, but I am afraid to say anything in fear of revenge or firing.

    The CEO is an old veteran of the business and is effective AT TIMES. A lot of the time, he walks around and is sarcastic when referring to other individuals or peers. He even talks bad about people I work with. Why? This is not professional and does little to HELP which is what he should try to be doing. This is a public company and should conduct itself in this manner.

    Firings, quits, attrition, whatever we choose to call it has been rampant during 2013. I am not sure why and am quiet, do my job and hope I am not the next person called into a surprise meeting in the AM or PM to let me know that "your job has been "eliminated" only to find that I've been replaced with a less expensive and younger version of me.

    I hope I've been candid and you can see there are issues.

    Advice to ManagementAdvice

    Be fair and square to everybody no matter what their title is. Stop the negatvie talk, degrading and sarcasm within the company. Get advice on how to turn a profit so resolve our issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Expect the Unexpected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/Order Entry in Lexington, NC
    Former Employee - Customer Service/Order Entry in Lexington, NC

    I worked at Vitacost full-time (less than an year)

    Pros

    Great Co-workers , Friendly environment on the Employee Level

    Cons

    Hired for Customer Service trained for Order Entry was released after 90days. No performance issues. Beware for the pilot programs that get squashed and you go with it.

    Advice to ManagementAdvice

    COMMUNICATE, COMMUNICATE, COMMUNICATE ! Hire and Train employees as to what
    you advertise you are looking for instead of using them for test that fail.

    Doesn't Recommend
    No opinion of CEO
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  5. 3 people found this helpful  

    One odious experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time (more than 5 years)

    Pros

    I enjoyed making friends with the smart people in the organization. There are smart people here. That's really the only pro. I worked with many smart marketing people there; many of whom have left or been asked to leave.

    Cons

    The cons outweighed the pros by a long shot. As many of the reviews here recounted, the experience was something ridiculous at best. The day to day events are out of Abbot and Costello or the 3 stooges.

    The C levels are all gone except the CEO. CIO and CMO both replaced in 2011, 2nd CIO replaced in 2012, COO gone in 2013. The CMO resigned and VP of marketing left in 2013 as well. The stability is unbelievably poor and this has to do with senior leadership and the CEO and the lack of general understanding in the e-commerce space. Strategic leadership is what the company needs. I am not sure why the board does not evaluate what's going on in their ship and do something about it. I recently resigned and am now at a much better company with full benefits, respect and a future.

    Advice to ManagementAdvice

    Consider selling the entity and get out. Too many people are suffering and if you can't turn a profit in many years, it's time to revaluate your strategy and perhaps get some intervention.

  6. 4 people found this helpful  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time (less than an year)

    Pros

    Some exciting projects I worked on but my team never got any praises from anyone even though it was pulling in a major revenue stream into the organization.

    Cons

    All employees are over-worked but they dont want you to log the 60 hours you worked. They want to you to log it as 40 hours- why? If the employees brought a class action suit against this company they would win because this organization is in violation of labor laws. IT and the BI team are clueless, They all still work there. Most talented people I have known have left. They have a wall of shame when projects miss the tight deadlines. Really? Is this how you motivate your employees. Such ways point to a very inexperienced leadership. I used to get free stuff every month but most of the food products were stale. The food we were served every Friday was high calorie and this is a health retailer. They just dont get it.

    Advice to ManagementAdvice

    Well if managment was reading the reviews against Vitacost, they would do something There are bad reviews out there from customers and all issues with customers are happening because IT is clueless. The whole IT department needs to be fired or outsourced. They are one of the major reasons this organization is in bad shape.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Love the CEO & Vitacost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at Vitacost full-time (more than an year)

    Pros

    CEO is very hands on and is willing to teach you anything to make you better. He cares about this company and the employees that work there.

    Cons

    No post-its. C-Levels need to be on same plan. Different opinions can get confusing sometimes.

    Advice to ManagementAdvice

    Become a united front. It will create a more harmonious work environment for others. I love that all are accessible and open to conversation.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Gets worst and worst. Keep looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lexington, NC
    Current Employee - Customer Service Representative in Lexington, NC

    I have been working at Vitacost full-time (more than 3 years)

    Pros

    A pay check and air conditioned

    Cons

    Management team including Team leads think they are superior to you. You work weekend all the time no family time or work/life balance. Talk to you like your a child and feel like they do not value your work. Nothing is ever good enough or enough. They work on a limited staff but want more work than you can provide, a person can only do so much. Everyone there is trying to get out. I don't know if the CEO knows how we are treated not if he cares.

    Advice to ManagementAdvice

    Learn to respect your employee And treat them like they are human better. Better hours and pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A great place to loose self confidence, most people who work there are in therapy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time

    Pros

    Great products and fun industry, human resources tries hard and there are a few nice people.sometimes you get free products or lunch

    Cons

    It is a mentally abusive work environment, people are hired with titles beyond their experience so the CEO can drain them of their industry knowledge and then get fired. Interesting business model.

    Advice to ManagementAdvice

    Treat people like professionals, give them the freedom to do the job they are hired to do and get out of the day to day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    The work environment was going downhill fast when I left.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Related in Boca Raton, FL
    Former Employee - IT Related in Boca Raton, FL

    I worked at Vitacost full-time (more than 3 years)

    Pros

    Casual attire.
    I don't really have many good things to say about this company, but I'm filling space because of the twenty word minimum on this field.

    Cons

    Uninspired management.
    Noisy, open, distracting work environment.
    No overtime, yet expectations of 60+ hours/week.

    Advice to ManagementAdvice

    Would they listen? I don't think so.
    Maybe that's the problem.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    A negative environment with little to offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Vitacost full-time (less than an year)

    Pros

    Nice paycheck, in-office gym, sometimes free samples of products. Made friends with some wonderful people. There's nothing else positive I can think of.

    Cons

    No matter how many hours you put in or how much you help to improve the company, it'll never be enough. After witnessing so many people get fired at the desks around me, I was afraid for my job. There was immense pressure from the higher-ups to reach goals that were unattainable. Save your social life, happiness and self-worth and don't work here.

    Advice to ManagementAdvice

    Respect your employees. Allow your employees to maintain a healthy work/life balance. Happy, well-treated employees will turn out better work for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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