Vivid Seats Reviews

Updated July 20, 2015
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3.8
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Recommend to a friend
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Eric Vassilatos
43 Ratings

Pros
  • They also cater free lunches and free happy hours at least once a month which is a great way to network with the rest of your coworkers (in 13 reviews)

  • Sales/Customer service staff was very easy going and friendly (in 9 reviews)

Cons
  • This leads to the impression that the call center is not as important as corporate (in 12 reviews)

  • Minimal paid holidays and not enough paid time off with no sick days (in 5 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Awesome company, great people, lots of opportunity!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VIP Customer Service Agent in Chicago, IL
    Current Employee - VIP Customer Service Agent in Chicago, IL

    I have been working at Vivid Seats full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people and benefits are great! Everyone is laid back yet hard working and helpful. There are endless amounts of opportunities to move up in this company, just come to work and do your job, that's it!

    Cons

    If you don't live near the north west side of Chicago it can be a bit of a commute, but they give you an option of working from home after 6weeks or so.


  2. Helpful (10)

    Vivid Opinion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Vivid Seats full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - 70% of the people you meet here are the best people you will meet ever. The majority of the office is very down to earth, current or former musicians, theater kids or kids who were the hipsters or scene kids of your high school. It is very easy to make friends in this environment as the office does host monthly happy hours (yay alcohol!!!). - It is such a great job for someone still in school or going through a life transition. If you are lacking experience in customer service or would like to better your communication skills, working at Vivid Seats will absolutely benefit you. Fair warning, the pay is not stable enough for a college graduate; however, you do gain great skills to add to your resume with a simple twist of words. - Very relaxed office environment with the ability to wear what you please! The atmosphere will definitely not be beneficial for anyone seeking a future in a corporate level career but if you want the ability to just "chill out at work," this place is for you. - Free lunches are provided on the weekends in exchange for every employee being required to work a weekend shift. The real talk aspect of this is that they will absolutely never force you to work both weekend days without making sure you're receiving nights and weekend pay, which is much more than any supervisor or manager makes on an hourly basis. - The sales department in the call center provides more consistent feedback to their agents leading to swifter promotions and pay compensations when compared to the customer service department. If you have the choice, work in sales so you can get that money. - The knowledge of shipments you gain from this place is phenomenal. I now have a full grasp on how long it will take packages to travel between the US and Canada and I couldn't thank Vivid Seats enough for this knowledge.

    Cons

    - The neighborhood is not the greatest so parking and killing an hour long lunch period is brutal. - Working here will land you directly back in high school. Everyone is constantly gossiping about the employees, including management, and if you do not associate with the right people, you're dead. Although the people, individually are great, this is an office that is very familiar with rapid turnover. With positions sometimes just falling out of the sky, the clique-y type of culture arises and the claws and teeth are exposed. It is best to just stay quiet or in the background and you'll be safe. There are agents who work in the customer service department who have been there for two years and are still "level ones" who are safe just because they are quiet. Keep your mouth shut and let the cliques work (especially the broken hearts club, don't trust those girls). - The pay is horrible. There are times where the call center is absolutely a horrible place to be as rapid turnover sucks the staff dry. Over a year ago, the staff with the best performance rankings used to receive additional compensation for their work, now they have cut all compensation bonuses and the work load has increased. When this concern is presented to management, they respond with an attitude that they are aware but know they could literally get any poor sap in there they want to and pay them whatever as no one should be taking a job at their company seriously. - The lack of a professional office environment means their conflict resolution skills are flawed, which is a scary thought for an office ran by millennials. When you speak with management, you'll feel like you're in a guidance counselor's office but the guidance counselor is actually your older sister who is a senior and you're in her bedroom playing pretend. This is not a joke. - Management as a whole is pretty terrible. If you do not become their best friend and take smoke breaks with them you do not stand a chance. You're allowed two 10 minute breaks, they're allowed how many they very well please as a whole because they always seem so stressed, unless they are clearly on drugs. - Unless you lie and say your availability is completely limited, you will not have a consistent schedule or get the opportunity to choose your own schedule. There are a lot of people in the call center and although you would think having decent coverage for every shift would be easy, it takes the guy who makes the whole schedule an entire week to do so and it never happens. You may end up working until 10 PM and expected to be back in the office at 6:45 AM the next day without any sympathy from management. - There is absolutely zero PTO for anyone not on salary and they rarely allow you to make up the hours missed on alternate days unless you beg and plead. If you had vacation plans, try to push them off for a good year after being employed, otherwise everyone judges you for missing days and you'll never be looked at the same by management (because they're bitter too).

    Advice to Management

    - Be more approachable and less judgmental or hypocritical. No one feels comfortable talking to anyone of the managers or supervisors in customer service or sales because of their personalities displayed when upper management is not looking. - This would be to corporate, hire an entire new call center management team. What you have now is not working and will not work with your increasing call volume. Pay your employees better as well, not just those who sacrifice their weekends.


  3. Great place to learn and grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Vivid Seats full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Vivid Seats gives people who have no experience the opportunity to learn new skill sets and find a new occupation. They have lots of opportunities to advance. A lot of positions are filled internally. It's an online company and it's young so it's fun. There are company sponsored happy hours every month, catered food every weekend and every other work week. It's really nice to be a part of a company that's really successful and always growing.

    Cons

    Having to work on the weekends and until midnight is not ideal. A lot of people move out of their roles into new ones so there's always turnover and inexperience in certain roles.

    Advice to Management

    Longer happy hours would be nice. Free food is nice but the novelty wears off after a while. We should look into other company perks.


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  5. Good Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Development in Chicago, IL
    Former Employee - Staff Development in Chicago, IL

    I worked at Vivid Seats full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Build friendships, accomplish great things, great company to grow with.

    Cons

    Nothing that I could think of.

    Advice to Management

    Nothing that I could think of.


  6. agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vivid Seats

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Cool place to work when you are young

    Cons

    nothing at all, cool place


  7. Excellent Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Agent in Chicago, IL
    Current Employee - Senior Sales Agent in Chicago, IL

    I have been working at Vivid Seats full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is my first ever sales position, and I don't think I could've picked a better place to start. Right from the start, the training team here does an excellent job giving you the tools necessary to succeed as a salesperson, and they do everything in their power to help you succeed once you're out on the sales floor. There's also plenty of opportunity to advance within the company, I've been here about 3 and a half months and I've already made it to a senior sales position. As long as you're willing to put in effort, you'll do well here.

    Cons

    The only one I have is that each week there's one closing shift and one weekend date that you are on schedule for each week. Other than that, I'd strongly recommend this company.


  8. Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Chicago, IL
    Current Employee - Customer Service Agent in Chicago, IL

    I have been working at Vivid Seats full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    First and foremost - The People. A wide range of people from athletes/artists/musicians to others just genuinely interested in helping the customers all with great attitudes day in and day out. The job also comes with some awesome perks such as catered meals and a fully stocked complimentary office refrigerator. The company also is always looking to promote from within and is not shy about making available openings known to any employee of all levels, so there is constant room for advancement! It is a truly unmatched office atmosphere that makes coming to "work" a positive experience.

    Cons

    The flexible schedules are difficult for some as often at least one night or weekend must be worked each week, however the scheduling staff is extremely accommodating of the needs of employees as long as they are made aware in advance of any scheduling issues.

    Advice to Management

    Continue the clear and consistent feedback. I genuinely feel that the positive atmosphere sets this company apart from the competition and what allows it to continue to grow is the commitment of the higher level staff to clear and effective communication about goals and performance on a regular basis. Nobody likes making mistakes but being made aware of anything at the earliest opportunity has also proven helpful down the road each and every time.


  9. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Chicago, IL
    Current Employee - Sales Agent in Chicago, IL

    I have been working at Vivid Seats full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Compete with the best in the industry

    Cons

    Employees seem to not want to stay

    Advice to Management

    Get employees to want to stay


  10. Helpful (1)

    A good first job, but not a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Vivid Seats full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The ability to move up in position level quickly, free lunches, young staff, management is wanting to see you succeed.

    Cons

    They don't pay you enough for what you do, nor are competitive in their wages. If you leave for a better position with more money, they will not offer any incentive to stay whatsoever. Call center employees are not seen as important to the company. No paid time off for call center employees. Not enough work/life balance.

    Advice to Management

    Constant communication is key and necessary at every level. Value us a part of your team company, not a body in a desk. Realize financial rewards make employees stay.


  11. Order Processing Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vivid Seats full-time

    Pros

    - Laid back environment - Free lunches - Young intelligent interesting people - Relaxed atmosphere - Autonomy in problem solving techniques. - Interns treated like full-time engineers.

    Cons

    - Call center is not as important as corporate - Minimal paid holidays and not enough paid time off with no sick days - Management/ownership sets a terrible work tone/culture around the office

    Advice to Management

    - Focus more on entry level employees - Raise the salary for entry level employees - Give more time off - Shorten the work day



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