Volkswagen Group of America

  www.volkswagengroupamerica.com
  www.volkswagengroupamerica.com
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Volkswagen Group of America Reviews

Updated September 3, 2014
Updated September 3, 2014
90 Reviews
3.3
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Volkswagen Group of America President and CEO of Volkswagen Group of America Michael Horn
Michael Horn
2 Ratings

Review Highlights

Pros
  • Good benefits if you're willing to withstand the abuse and lack of leadership (in 7 reviews)

  • Technology opportunities (upgrade skills), work life balance (in 4 reviews)


Cons
  • To top it off, overtime is expected, so work - life balance is difficult to maintain (in 6 reviews)

  • They do a three year stint and then rotated back to Germany and replaced by another one (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Auburn Hills, MI
    Former Employee - Intern in Auburn Hills, MI

    I worked at Volkswagen Group of America full-time for more than a year

    Pros

    Great opportunities and a team that truly supports and wants you to succeed. Was not treated as an intern but as an equal

    Cons

    No benefits or PTO. Other than that this was a great experience and if my circumstances hadn't changed I would have definitely persued a career with the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Passionate employees, great benefits, family feeling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at Volkswagen Group of America full-time for more than 10 years

    Pros

    Best products on the market; amazing benefits; family feeling; passionate employees who love what they do

    Cons

    Long hours in certain departments

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    like this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Volkswagen Group of America as an intern

    Pros

    The company is well organized. The management level people are great. They see employees' potentiality.

    Cons

    I cannot think of anything bad. I do love this company

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  5.  

    Great Coworkers, Good Management, Always Room for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist/Cashier  in  Richmond, VA
    Current Employee - Receptionist/Cashier in Richmond, VA

    I have been working at Volkswagen Group of America part-time for less than a year

    Pros

    - The pay is decent for my position
    - Coworkers and Management are patient during training
    - Plesant work experience (People and Environment)
    - There is a general atmosphere of camaraderie
    - Its fairly easy to work with HR about getting enough hours
    - Management really cares about even the lowest level employee
    - The customers are faithful to the store and come back becasue of the family atmosphere and service
    - The service advisors are very experienced and do their best to help customers and coworkers alike

    Cons

    - The technology is NOT up to date and it takes forever to get corperate to fix our problems that have to do with customer convience and everyday functions of the facility (Phones, Printers, Computers, Reynolds, Avaya, Credit Card Machines, etc.)
    - WASTE is a problem and its mostly due to the limited/outdated technology (Time, paper, efficiency, ink, electricity...)
    - Don't leave valuables out at night. The cleaning crew is iffy.

    - SERVICE CUSTOMER SURVEYS: These don't improve customer service. They just hurt the service advisors. The only way these surveys would make a difference would be if the technicians also had monentary consequences. Often, the service advisors are penalized for technician's mistakes. It would be better to have positive monentary incentive if the customer is satisfied. Still, the surveys are very subjective and don't really represent the true customer experience. The whole system is non-functional. While improvement is a vital part of the business, it should be done in a way that doesn't harm employees.

    Advice to ManagementAdvice

    Not too much to say except that improvement doesn't have a finish line. There is always room for improvement. This should NOT be done through new procedure or extra paperwork or CUSTOMER SURVEYS (Negative Incentive), but by simplifying procedure and by talking to employees to see what could make their time at work more efficient and ultimately, how they can help better the customer experience. Perhaps have more dialouge (without fear of being punished) with employees. Other than that, keep up the good work!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Volkswagen Group of America full-time for more than 8 years

    Pros

    Very flexible and great people to work for.

    Cons

    No room for advancement. Instead of hiring their own employee's they are quick to go on the outisde.

    Advice to ManagementAdvice

    Consider training employee's that are seeking to advance instead of looking on the outside.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    very little incentive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Car Sales  in  Austin, TX
    Former Employee - Car Sales in Austin, TX

    I worked at Volkswagen Group of America full-time for more than a year

    Pros

    got to drive a lot of fast cars

    Cons

    very little incentive to the customer to buy at full price

    Advice to ManagementAdvice

    pay higher commision

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Volkswagen Group of America full-time for more than 3 years

    Pros

    Promote from within, great people

    Cons

    New work hours. Can micromanage. Ever changing Managers

    Advice to ManagementAdvice

    Trust your employees

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Volkswagen Group of America

    Pros

    Great to work with plenty of opportunities to move up and further ones career. They do like a person with education and offer great benefits

    Cons

    Internal communication can be lacking sometimes

  10.  

    Volkswagen of America is a employee and customer focused company, providing a wide range of job and career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Product Facilitator  in  San Diego, CA
    Former Employee - Sales and Product Facilitator in San Diego, CA

    I worked at Volkswagen Group of America full-time for more than 10 years

    Pros

    Multi-national, personal growth, training and support, and excellent management.

    Cons

    Changes in corporate direction, communication with field employees.

    Advice to ManagementAdvice

    Longer term employment of high ranking executive level employees, more cross training opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Expect to be treated like human trash. This place is the call center from Hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Advocate  in  Auburn Hills, MI
    Current Employee - Customer Care Advocate in Auburn Hills, MI

    I have been working at Volkswagen Group of America as a contractor for less than a year

    Pros

    None. Simple as that.

    Cons

    There are no raises, ever, and if you're working the phones, you're not going to make more than $12/hr. This job is a thankless grind, and every day you'll be reminded how little senior management cares about you. You'll spend at least 50-75% of each day doing a job you weren't hired for, and that will never be reflected in your pay check. If you mention this to your supervisor, you'll be told that you need to "be more of a team player." Your performance will be measured exclusively by surveys. Management knows the survey system is arbitrary, unfair, and unhealthy, but they will still fire you if you fall below a certain threshold. You'll be a contract employee under one of two faceless contract houses, and you'll have about a 1% chance of ever moving up into a salaried role within VW. This isn't a career.

    You can't use the restroom when you want, and if you happen to be a smoker, you can't smoke on company property. Don't bother going out to your car to burn a cigarette either. There are security cameras everywhere, and when you get back from you smoke break, you'll have a strongly-worded warning from security waiting for you in your email inbox. They're watching you, even in your car. Speaking of cars, don't expect to have anywhere to put yours when you come in to work. Half the parking lot is reserved for employees who drive VW's, which isn't you, because you'll never be able to afford the cars you're shilling making $12/hr. So you'll be forced to park 10 minutes away and shuttle to the office. This will cause you to be late a few times, and yes, that will go on your record, which is seemingly never cleared. Feeling brave enough to park your Ford in a VW spot? I hope you can afford to get towed.

    The longer you're around, the more you'll begin to see how recklessly money is spent by management. It's as if they'll do anything with their budget except offer you a fair, livable wage. Speaking of management, who are they? Nobody knows. They float around all day. None of them communicate with their workforce. I've spoken to my direct superior once in 12 months, and it was because I initiated the conversation. These people live in a bubble, and they don't want to know your name.

    Their time-off policy is offensive. If there's a weather emergency and the center closes, you'll still be paid, but the hours will be deducted from your vacation time bank. They force you to take time off for circumstances that are beyond your control. That should tell you how little anyone at this company cares about you. You can have an entire 8 hour day deducted from your vacation time because of a snow day.

    The Customer CARE Center is constantly in shambles. There are never enough employees to take calls, since everyone is constantly quitting. I've never seen a door revolve so quickly. This place is a case study in how not to run a call center. Everyone knows what's wrong, but nobody in charge will step up and fix the problems. Their solution to everything is to buy you lunch or give you a VW-branded trinket (calendars, stress balls, mugs, etc.).

    Finally, you will be expected to outright lie to customers on a regular basis. VW is aware of a long-list of issues with their vehicles, but they refuse to address them because it would cost them money. So when the millionth customer calls in complaining that their headliner is sagging or their seat heater burning a hole in their pants, your answer will invariably be something along the lines of "That's too bad. We're not aware of this being a known issue with our vehicles. Sorry!" If you want to provide good customer service, do not work for VW.

    Advice to ManagementAdvice

    If I know one thing, it's that management doesn't care what their employees think.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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