Volkswagen Group of America

  www.volkswagengroupamerica.com
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Volkswagen Group of America Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

3.1 85 reviews

100% Approve of the CEO

Volkswagen Group of America President and CEO of Volkswagen Group of America Michael Horn

Michael Horn

(1 ratings)

54% of employees recommend this company to a friend

Review Highlights

Pros
  • Good benefits if you're willing to withstand the abuse and lack of leadership (in 7 reviews)

  • Technology opportunities (upgrade skills), work life balance (in 4 reviews)


Cons
  • To top it off, overtime is expected, so work - life balance is difficult to maintain (in 6 reviews)

  • They do a three year stint and then rotated back to Germany and replaced by another one (in 3 reviews)

More Highlights
85 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Coworkers, Good Management, Always Room for Improvement

    Receptionist/Cashier (Current Employee) Richmond, VA

    Pros- The pay is decent for my position
    - Coworkers and Management are patient during training
    - Plesant work experience (People and Environment)
    - There is a general atmosphere of camaraderie
    - Its fairly easy to work with HR about getting enough hours
    - Management really cares about even the lowest level employee
    - The customers are faithful to the store and come back becasue of the family atmosphere and service
    - The service advisors are very experienced and do their best to help customers and coworkers alike

    Cons- The technology is NOT up to date and it takes forever to get corperate to fix our problems that have to do with customer convience and everyday functions of the facility (Phones, Printers, Computers, Reynolds, Avaya, Credit Card Machines, etc.)
    - WASTE is a problem and its mostly due to the limited/outdated technology (Time, paper, efficiency, ink, electricity...)
    - Don't leave valuables out at night. The cleaning crew is iffy.

    - SERVICE CUSTOMER SURVEYS: These don't improve customer service. They just hurt the service advisors. The only way these surveys would make a difference would be if the technicians also had monentary consequences. Often, the service advisors are penalized for technician's mistakes. It would be better to have positive monentary incentive if the customer is satisfied. Still, the surveys are very subjective and don't really represent the true customer experience. The whole system is non-functional. While improvement is a vital part of the business, it should be done in a way that doesn't harm employees.

    Advice to Senior ManagementNot too much to say except that improvement doesn't have a finish line. There is always room for improvement. This should NOT be done through new procedure or extra paperwork or CUSTOMER SURVEYS (Negative Incentive), but by simplifying procedure and by talking to employees to see what could make their time at work more efficient and ultimately, how they can help better the customer experience. Perhaps have more dialouge (without fear of being punished) with employees. Other than that, keep up the good work!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good working conditions

    Anonymous Employee (Former Employee)

    ProsPromote from within, great people

    ConsNew work hours. Can micromanage. Ever changing Managers

    Advice to Senior ManagementTrust your employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities

     

    Great place

    Anonymous Employee (Current Employee)

    ProsGreat to work with plenty of opportunities to move up and further ones career. They do like a person with education and offer great benefits

    ConsInternal communication can be lacking sometimes

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Volkswagen of America is a employee and customer focused company, providing a wide range of job and career opportunities

    Sales and Product Facilitator (Former Employee) San Diego, CA

    ProsMulti-national, personal growth, training and support, and excellent management.

    ConsChanges in corporate direction, communication with field employees.

    Advice to Senior ManagementLonger term employment of high ranking executive level employees, more cross training opportunities.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Expect to be treated like human trash. This place is the call center from Hell.

    Customer Care Advocate (Current Employee) Auburn Hills, MI

    ProsNone. Simple as that.

    ConsThere are no raises, ever, and if you're working the phones, you're not going to make more than $12/hr. This job is a thankless grind, and every day you'll be reminded how little senior management cares about you. You'll spend at least 50-75% of each day doing a job you weren't hired for, and that will never be reflected in your pay check. If you mention this to your supervisor, you'll be told that you need to "be more of a team player." Your performance will be measured exclusively by surveys. Management knows the survey system is arbitrary, unfair, and unhealthy, but they will still fire you if you fall below a certain threshold. You'll be a contract employee under one of two faceless contract houses, and you'll have about a 1% chance of ever moving up into a salaried role within VW. This isn't a career.

    You can't use the restroom when you want, and if you happen to be a smoker, you can't smoke on company property. Don't bother going out to your car to burn a cigarette either. There are security cameras everywhere, and when you get back from you smoke break, you'll have a strongly-worded warning from security waiting for you in your email inbox. They're watching you, even in your car. Speaking of cars, don't expect to have anywhere to put yours when you come in to work. Half the parking lot is reserved for employees who drive VW's, which isn't you, because you'll never be able to afford the cars you're shilling making $12/hr. So you'll be forced to park 10 minutes away and shuttle to the office. This will cause you to be late a few times, and yes, that will go on your record, which is seemingly never cleared. Feeling brave enough to park your Ford in a VW spot? I hope you can afford to get towed.

    The longer you're around, the more you'll begin to see how recklessly money is spent by management. It's as if they'll do anything with their budget except offer you a fair, livable wage. Speaking of management, who are they? Nobody knows. They float around all day. None of them communicate with their workforce. I've spoken to my direct superior once in 12 months, and it was because I initiated the conversation. These people live in a bubble, and they don't want to know your name.

    Their time-off policy is offensive. If there's a weather emergency and the center closes, you'll still be paid, but the hours will be deducted from your vacation time bank. They force you to take time off for circumstances that are beyond your control. That should tell you how little anyone at this company cares about you. You can have an entire 8 hour day deducted from your vacation time because of a snow day.

    The Customer CARE Center is constantly in shambles. There are never enough employees to take calls, since everyone is constantly quitting. I've never seen a door revolve so quickly. This place is a case study in how not to run a call center. Everyone knows what's wrong, but nobody in charge will step up and fix the problems. Their solution to everything is to buy you lunch or give you a VW-branded trinket (calendars, stress balls, mugs, etc.).

    Finally, you will be expected to outright lie to customers on a regular basis. VW is aware of a long-list of issues with their vehicles, but they refuse to address them because it would cost them money. So when the millionth customer calls in complaining that their headliner is sagging or their seat heater burning a hole in their pants, your answer will invariably be something along the lines of "That's too bad. We're not aware of this being a known issue with our vehicles. Sorry!" If you want to provide good customer service, do not work for VW.

    Advice to Senior ManagementIf I know one thing, it's that management doesn't care what their employees think.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Never forget that it's a car company and the car industry is very "unique'

    Anonymous Employee (Former Employee)

    ProsThe car leasing and insurance benefits are very attractive. Being able to see behind the scenes at multiple car brands (VW, Audi, Bentley, Lamborghini, Bugatti).

    ConsAlways a lot of change here. Leadership change, employee change, internal policies change. Lots of last minute fire drills and powerpoint requests. Also, the car industry is a very unique beast.

    Advice to Senior ManagementTry to better manage the dramatic leadership changes.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A good place to start

    Anonymous Employee (Current Employee)

    ProsDon't have to follow a script. Free to be yourself when speaking to Customers. Very good paid time off program. Opportunities for bonus payouts. Well structured and intensive training to make sure you are ready to hit the phones.

    ConsCan sometimes feel micromanaged. Disparity between phone advocates and leadership. Policy changes sometimes feel unnecessary. Disparity between what is taught in the classroom during training and what the process used on the floor is.

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

    1 person found this helpful  

    VW

    Anonymous Employee (Current Employee) Chattanooga, TN

    ProsPotential to be a great employer. They're trying to mix the lessons learned from the past and the current culture of today. Some potential for growth if you get the right mentor to guide you through the promotion process. We had a very good Leader (Frank Fischer), but he left at the end of April to return to Germany. The new Leader (Christian Koch) has just arrived, so the jury is still out on him.

    ConsLeadership at the other levels is questionable. Leadership is becoming more American as the Germans integrate back to Germany. The Good-Ole-Boy Network is quickly forming in many areas. And in other areas, you are blocked just because someone said, that you might have, because they heard. . . . . it is becoming very cliquish. The 'little people' get labeled quickly and dismissed. Leadership holds you to a standard that they would and could never live up to. It's a shame, because the company has the potential to be so much more than what it is becoming.

    Advice to Senior ManagementNone. Too disgusted with them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A Lab in Transition

    Engineer (Former Employee) Belmont, CA

    Pros-The culture is generally open and constructive between individual contributors.
    -Good facilities, including a large vehicle garage and workshop with 3D printers and other machine tools.
    -Fun projects and lots of neat cars

    Cons-Not very well run for a smaller office
    -A lot of old and unnecessary processes
    -Desire to be Silicon Valley style, but the director can only be from Germany, which decreases the chances
    -Desire to be a world class research lab; mostly lip service
    -The worst corporate internet connection, ever
    -Most of the team leaders started their careers at the lab and do not have the experience necessary to bring the best out of the organization
    -People promoted to leadership roles are generally poor communicators
    -Average compensation
    -Constant micromanagement on some teams
    -Too much focus on management showcases

    Advice to Senior Management-Allow people from the US to be contenders for lab director
    -Let people work for longer periods between distractions
    -Refocus leadership promotion criteria to emphasize communication, as well as technical ability
    -You have talented and passionate workers. Use and promote them more effectively.
    -Shake up the management team

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great experience!

    Specialist (Current Employee) Herndon, VA

    ProsGreat people, nice facilities and amazing benefits!

    ConsLong hours, too much red tape from Germany.

    Advice to Senior ManagementContinue with Mr. Horn's realistic vision and dedication to our market!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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