Von Maur Reviews

Updated October 19, 2014
Updated October 19, 2014
267 Reviews
2.2
267 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Von Maur President James D. von Maur
James D. von Maur
167 Ratings

Review Highlights

Pros
  • Great pay for a retail job; all holidays off; time and a half on Sundays (in 43 reviews)

  • Co-workers, no crazy holiday hours (in 26 reviews)


Cons
  • Some folks consider the dress code to be a con, though it never bothered me (in 49 reviews)

  • Upper management sits in their office and seldomly shows their face on the floor (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great employees.... Upper Management too young with little experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Sales Associate in Atlanta, GA
    Former Employee - Full Time Sales Associate in Atlanta, GA

    I worked at Von Maur full-time (more than an year)

    Pros

    Beautiful work environment. Great merchandise with a wide range of price points. No extended Holiday hours. Fantastic co-workers. I had a blast... Everyone was so nice and fun. Great personalities. Which Von Maur likes to hire as customer service is the top thing. Not just pointing to the dressing room but actual one on one help. Good base pay plus small commission added to non-commission department personnel. Takes the hourly wage up even a couple more dollars an hour.

    Cons

    Ladies dress code is outdated. No pants and must wear pantyhose even during non sales hours. Upper Management is usually young, single, and inexperienced.

    Tess,the automated scheduler is horrible. If you need a day off you have to know a month ahead of time if you or your child are going to get sick and need to go to the doctor. I didn't have a lot of trouble with it but know many employees who did.

    We had three different store managers in the 13 months I worked there. Department managers are not given any real authority. Promotions are great, but a store needs stability. Don't take away good people out of a new store just to fill a spot somewhere else. Management needs stability too.... No point in unpacking, much less purchase a house.

    Floor managers spent a lot of time in the security office watching sales associates over the camera monitors. And if you need one for a customer issue they rarely answer their page.

    Advice to ManagementAdvice

    Be more accessible to your employees on the sales floor. Get more involved with the day to day goings on. Treat employees equally. Train the HR person completely before turning them loose alone.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Beautiful store, too conservative for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Von Maur

    Pros

    decent pay for retail, wonderful store to shop in and customer service is by far the best around.

    Cons

    Conservative, lots of rules, schedule is automated and not easy to change if you have a conflict. Very slow during the week with only a few customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Quick Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DMM in Davenport, IA
    Former Employee - DMM in Davenport, IA

    I worked at Von Maur full-time (more than 5 years)

    Pros

    Very organized and potential to grow quickly

    Cons

    Management doesn't have experience outside of Von Maur and are not willing to think outside the box and change with the current times and state of retail environment.

    Advice to ManagementAdvice

    Change and evolve with the times

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 4 people found this helpful  

    Focused on the wrong goal. I would not even think of recommending the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Worked At HQ in Davenport, IA
    Former Employee - Worked At HQ in Davenport, IA

    I worked at Von Maur full-time (more than 3 years)

    Pros

    Company has a great product. Known for amazing Customer Service, no interest charge account, gorgeous stores. They have a great niche' that they are filling. Company has been in business a long time (since late 1800s) and they are expanding the number of stores.

    Cons

    Upper management has no clue about the modern world. They treat every employee as if they were a salesperson on the floor. Even if you work in HQ and never see a customer, no gum, candy, drinks, food, personal items, earphones, cell phones, family picture, etc at your desk... the list of don'ts grow by the day.

    Even ladies who work in hardware support (and are crawling under the desk routing wires) have to wear skirts and hose.

    Hours seem great.. 8-5. But, if there is an IT outtage at a store and you're up until 6 Am trying to fix it, you're still expected to be back in at 8 AM (not 8:01). I personally know of people who worked for 2 solid days without sleep because of rules with "no exceptions".

    If you break a rule, you'll be written up or fired (even if it is the first time and it is a non-written rule). And, if you see someone breaking a rule and don't report it and they find out you knew.. you'll be written-up/fired.

    C-level executive flat out told their division that Von Maur does not trust their employees and people actually walk around with a clip board at HQ looking for people breaking rules. The atmosphere is all about not getting in trouble instead of finding ways to do your job better.

    Oh? Have a suggestion.. they have an open door policy. yeah right.. I personally witnessed people who asked questions when prompted, got reprimanded for daring to challenge the policy and then when everyone else was cowering in fear, the C level sent an email saying, "Since no one has any questions, we're cancelling the meeting to discuss Policy"

    I've also heard of people who, during their exit interviews, told HR and C-level execs that the reason they quit where because of the policies. The response? "No one quits a job because they can't listen to music at their desk." So, they even reject complaints as invalid even when people say they are leaving because of them.

    Long story short, this is a company who has no interest in changing or even thinking about new ideas or process improvements. If you are someone who wants to be given a manual and told exactly how to do your job without ever being taught why or looking for input on improvements.. then this is the place for you.

    If you have even a spark of creativity, do not work here.

    Oh, if you have a visible tattoo, body piercings, guy with longish hair (must not touch your collar) forget getting hired here.. it's against policy... which, by the way, violates their "We will not discriminate for any reason" policy.. but they are too blind to realize that.

    Advice to ManagementAdvice

    Realize that you are highering intelligent people who know far more about what needs to be done then you ever will. Get out of the way and let people do their jobs. Realize that company success has nothing to do with stupid/out-dated policies and treat your employees as you would treat your customers, with respect.

    Highering from within is great, but realize it also creates an inbred environment. Only people who think/act like their managers get promoted. Very little intellectual diversity (or diversity of any kind. Think Stepford wives)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Never Again !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Von Maur full-time

    Pros

    Sunday's you're paid overtime that's great -- if you're a favorite and get scheduled ! I enjoyed the employee twenty percent discount especially on sale items. The stores is clean and the bathrooms are sparkling.

    Cons

    Far too many back- stabbing employees that butter up to the manager's to get ahead. The best way to describe them is "evil".

    Advice to ManagementAdvice

    First and foremost treat your employees with respect, and stop assuming everyone is uneducated or dumb. Hire Floor Managers with experience, ethics, and common sense.. Advise them not listen to the gossip provided by the backbiters who are stealing you blind. Also allow your associates to go to the restrooms, or take a 15 min break if needed-- happy employee's =happy customers=exceeding your sales goals

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Whooo........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Von Maur

    Pros

    Able to see unique and different clothing and gifts.

    Cons

    Gossip, unrealistic expectations, do not value employees, power struggles between assoiciates, set up associates for failure, they micro-manage all departments, write ups are based on hear-say....a terrible place to work

    Advice to ManagementAdvice

    Get rid of existing management and listen to the emplyees who preform and do well. The work ethic is there but floor managers are negative, controlling, and do not support their staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Von Maur full-time

    Pros

    Beautiful store carrying nice merchandise, considerably higher pay than most department stores, time and half on Sunday, major holidays are paid and the store is closed, reasonable health care coverage.

    Cons

    Inexperienced management; would rather promote someone with no retail experience, and no management experience for the sole reason that they can be trained in the Von Maur way. If you're not part of their favorite clique, they will find some way to push you out.

    Certain departments receive more assistance than others (again, if you're a favorite, your floor manager will be in your department all day laughing and re-merchandising) some departments hardly hear from their floor manager unless something is wrong. Don't rely on them for feedback, because that will never happen even though it was promised.

    Department managers have sales goals when their entire job revolves around coaching the associates; only receive a portion of a "break" depending on dept volume. If you don't make your sales goal once you receive disciplinary action.

    They frown upon friendships with your co-workers even though you see these people more often then you see your families. Although, if you're a favorite, they let that slide, and promote you.

    Don't even think about being a minute late. You'll receive an occurrence. If your shift starts at 9am, you punch in at 9:01 you'll be dinged. Same with lunch.

    It's well believed that management has spies out on the floor to do their dirty work to find out what's going on, they'll even make up rumors if they find it to their own benefit. This leads to a hostile work environment because everyone feels as if they are under a microscope.

    Advice to ManagementAdvice

    Give an engagement survey. Find out why morale is down in certain departments.

    When department managers go to floor managers the floor managers ought to listen to what the dms are saying as opposed to brushing it under a rug and not wanting to do their job.

    Promote candidates that have some experience dealing with humans and understand that everyone should be treated equally.

    Store management harps on dms to not be "cliquey" yet they are the ones that are creating the clique with their nepotism policy.

    Give department managers more responsibility when creating events. Allow them to have full access to computers to contact their reps and have successful event flyers throughout the store; forget this ladder of approval aspect. Allow departments to collaborate on events together. If cosmetics and sportswear are having an event include accessories, coats, lingerie for a completed look- it will lead to mutual benefits.

    Stop spying on associates. Get out on the floors and find out what's going on. I can't stress this enough.

    When regionals come to visit stores the department managers ought to be included in their conversation during the walk of that department.

    Allow tess to show department schedules so associates can have the option to switch schedules away from the store. This will save time and allow the associates to be on the floor more, opposed to running around the store trying to find someone to cover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Needs Better Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate, Women's Shoes in Birmingham, AL
    Former Employee - Sales Associate, Women's Shoes in Birmingham, AL

    I worked at Von Maur part-time (less than an year)

    Pros

    learn the details of customer service, professional setting

    Cons

    department managers need better training, inadequate communication

    Advice to ManagementAdvice

    Train your low-level management! Employees and the department managers constantly called off without any repercussions. I think that behavior is absolutely unacceptable. Also, communication between associates and managers needs work. I wouldn't know how I was doing in reaching my goals until my review.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Set Up For Failure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Von Maur full-time (more than an year)

    Pros

    -One weekend off a month guaranteed
    -Time and a half pay on Sundays
    -Clean/Pleasant work environment
    -Other associates are like family
    -Wonderful merchandise to work with
    -Hour long lunch breaks
    -Great customers
    -1% commission based on sales
    -Little perks like gratis for contests
    -20% employee discount on all merchandise including mark-downs
    -Decent insurance packages after 90 days of employment

    Cons

    -Completely outdated and archaic dress code, especially for women. For a high-end 'fashionable' store, their dress code is about 60 years too late.
    -Long shifts. Usually 9 hours. Sure, you get an hour for lunch, but nine hours is a lot for someone to be on their feet, especially when uncomfortable dress shoes are a requirement.
    -"Not a minute late" clock in policy. EVERY other company I have worked for at least allows a 5 minute window before they mark someone tardy. Here, if you are just a minute late they mark it down. 12 of those in a year and you are written up.
    -Not able to ask off on weekends. If you need a certain weekend off you have to organize within your department and see if you can get the time off. Otherwise you are out of luck.
    -Turn-around shifts. At least 1-2 times a week you will have to work a 12-9 (9:30 by the time you leave) shift and then turn around to work again at 7am. Stinks for those who have to drive 30+ minutes to get home.

    -Upper management is a joke, and that is putting it lightly. I read in someone else's comment that is was like working for the mean girl cheerleaders that picked on everyone back in high school. I couldn't agree more. They are inexperienced, juvenile, idiots who have no business running a store. The majority of them care more about which color Tory Birch shoes they are wearing that day than the fact they are running the store into the ground. They pick and choose a handful of brown-nosers that they like and those are the select few that have a shot at any sort of promotions. The rest of us that sit quietly and do our job the right way every day get overlooked. God forbid you show more promise with this company than they do because they will literally find ways to make your life miserable until you give up and quit. I've seen it first hand several times. They are losing valuable employees every day because they feel threatened by anyone who could do their job better than they could (which is just about anyone with an elementary school diploma).

    Advice to ManagementAdvice

    WAKE UP!
    It's time to get in touch with your employees as well as your consumers. They whole family run company thing was nice for awhile but this is 2014. You can't expect your employees to meet unrealistic sales goals when you don't even advertise your products.

    Quit hiring your management teams from within. As nice as it is to have higher chance at a promotion because you work there, it is forcing immature, inexperienced people into positions they cannot handle and it is driving your stores into the ground and forcing wonderful employees to look elsewhere.

    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Unstable working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Cedar Rapids, IA
    Current Employee - Department Manager in Cedar Rapids, IA

    I have been working at Von Maur full-time (more than 10 years)

    Pros

    Paid holidays and vacation days.

    Cons

    Seems to be more than one set of rules. Communication is poor.

    Advice to ManagementAdvice

    Stand behind your employees.

Von Maur Photos

von maur
Dry Goods sister store

+ Add Photo

Work at Von Maur? Share Your Experiences

Von Maur

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.