Vonage Reviews

Updated April 22, 2015
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3.0
116 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Alan Masarek
9 Ratings

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 5 reviews)

Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Intraday Analyst I

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage full-time

    Approves of CEO
    Approves of CEO

    Pros

    Exposure to multiple facets of the company's organization and some degree of interaction with a few of them.

    Cons

    The tendency toward the static, rather than dynamic operationally.

    Advice to Management

    Requiring accountability from employees is not a negative.

  2. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    very young culture. good facility. well maintained. used to receive lunch bonus for the cafe downstairs.

    Cons

    benefit from health to professional development is from crazy expensive to zero, respectively. product lines are very limited. phone channel is like a rolling door.

    Advice to Management

    be innovative. expand product line. compete with mobile. the home phone market is diminishing.

  3. It wasn't what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in San Antonio, TX
    Current Employee - Sales Representative in San Antonio, TX

    I have been working at Vonage

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The pay was really good $10 plus commission.

    Cons

    Selling! Everyone has cell phones, no one wants house phones anymore. And it's like after a certain amount of weeks that you haven't sold a phone, you get cut. So it's not a forsure job. I wouldn't recommend this.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I really liked the way the company was run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Clerk in Edison, NJ
    Former Employee - Payroll Clerk in Edison, NJ

    I worked at Vonage

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free lunch everyday when I worked there. Very smart cause it made u work more by staying in everyday if u wanted, and you saved money,gas,and time

    Cons

    I worked in payroll I honestly didn't have a negative experience

    Advice to Management

    Keep doing what your doing very good place to work and excel

  6. Decent pay, Good Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Holmdel, NJ
    Former Employee - Customer Service Representative in Holmdel, NJ

    I worked at Vonage

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, free lunch, workout area too, decent starting pay but hard to advance

    Cons

    Not easy to advance here, but still a good place to work

    Advice to Management

    Listen to your customers and stop downsizing

  7. Great nice Co workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Be able to interaction with customers.

    Cons

    There were no bad things about vonage

    Advice to Management

    Good

  8. Great work-life balance, however lacking in agility and strategic thinking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Management in Holmdel, NJ
    Former Employee - Care Management in Holmdel, NJ

    I worked at Vonage full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Wonderful benefits such as subsidized lunch, free gym, and company events such as volunteer days; modern office equipment and work from home flexibliity.

    Cons

    Just below the top leadership levels, the management is ladden with tenured employees who are resistent to change. There are cliques and the lunchroom feels a bit like HS.

  9. Helpful (1)

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA

    I have been working at Vonage

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Works with your schedule, great , nice people

    Cons

    Hard to sale because of home phone

    Advice to Management

    Na

  10. Legacy telecom company that is trying to continue to be true to its customers and provide new options for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There are good people at the operational and day-to-day team level. I really enjoy working with my team and many other parts of the organization. There are a number of teams that want to do what's best for the organization and try to be successful. The building, facilities, and amenities are also very nice. Its a very open space, WiFi everywhere so you aren't confined to your desk. Very good coffee and cafeteria and an onsite gym open early and late are both pluses.

    Cons

    There is difficulty with the company culture as a number of teams are stuck in the past of how they operate without much willingness to change. At heart its a software company that has to move faster to stay up with competitors. There is also a difficult cultural environment that is drive from executive where differences of opinion or simple facts about the market or a product are perceived as a threat or are discarded. Any company has resource issues, but the inability for some executive to listen to solutions on these issues or change the company's culture led to a number of good people leaving the organization in frustration.

    The location (Holmdel, NJ) is a difficult one if you don't live in Monmouth or the surrounding counties. Myself, my VP and a number of my team members and senior management live in the NYC area. The commute for some is 2+ hours depending on traffic. It also becomes very difficult to recruit good talent because of the location.

    Advice to Management

    There has been a recent change in executive management at the company and overall it seems like a good change for the direction of the company and the overall culture. The company needs a different outlet than the legacy home phone replacement business and the new leadership should give some new direction on what the future strategy will be for the company outside of the traditional revenue models.

    I did enjoy a lot of my time here, learned a great deal, and am appreciative of the overall experience.

  11. great company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    the people are great, training was made easy and the help was to get you working at a better pace was great as well

    Cons

    the lack of help sometimes when you have a major issue that can not be resolved thru normal means

    Advice to Management

    working at vonage the people are great but there needs to be more support for the person working there when dealing with difficult customers

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