Vonage
2.7 of 5 73 reviews
www.vonage.com Holmdel, NJ 1000 to 5000 Employees

Vonage Reviews

Updated Apr 16, 2014
Vonage – “Vonage office”

All Employees Current Employees Only

2.7 73 reviews

                             

44% Approve of the CEO

Vonage CEO and Director Marc Lefar

Marc Lefar

(41 ratings)

38% of employees recommend this company to a friend
73 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "The free lunches we get on Friday is a great bonus compared to a lot of other companies out there"
    in 4 reviews
  • "Good work environment, good mix of technology, nice people"
    in 3 reviews
Cons:
  • "The call center is located here and it can attract a young less experienced crowd"
    in 7 reviews
  • "Very little room for advancement or career growth"
    in 4 reviews
  • Show more review highlights

Reviews

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It's pretty much a side job.

Sales Representative (Former Employee)
Downey, CA

I worked at Vonage part-time for less than a year

ProsYou get to use a tablet. You don't have to pay out of pocket for supplies. Getting to speak with people walking by.

ConsPressure to make a sale each week, you might end up in a slow location with no foot traffic.

Advice to Senior ManagementIf your sales rep isn't making any sales try helping them and give them tips to improve.

No, I would not recommend this company to a friend

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Smart, hard working people

Manager (Current Employee)
Holmdel, NJ

I have been working at Vonage full-time for more than 5 years

ProsSize of company allows you to gain broad experience. Employees are dedicated and hard working and company supports the community in many ways. Stable company with great facility and solid benefits. Purchase of Vocalocity diversifies company into the business segments.

ConsCareer paths tend to be within functional areas. Has been a financially conservative company but has been investing in multiple fronts over the last 18 months - driving multiple priorities.

Advice to Senior ManagementContinue to recruit experienced senior leaders to drive the business forward.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very friendly people

Business Analyst (Current Employee)
Holmdel, NJ

I have been working at Vonage full-time for more than 5 years

ProsYou get a lunch allowance which is unheard of today. Very friendly people too. There are great events and great company picnics. They do have things to make your life at work at times fun because of the events organized during working hours.

ConsIt seems like you're not going nowhere and neither is the company. HR seems to be unable to support employees who really have issues which may be no different than most companies

Advice to Senior ManagementNo advice

Yes, I would recommend this company to a friend

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Business Process Analyst

Business Analyst (Former Employee)
Holmdel, NJ

I worked at Vonage full-time for more than 3 years

Pros- The facility was amazing for such a young company and the perks were nice too.
- $100 per month towards the cafeteria/starbucks.
- Onsite gym with trainers and massage therapists.
- Amazing facilities manager with a great staff.
- Room for growth, even with inexperience.
- Great atmosphere and some really great people.

Cons- People have a tendency to be bitter when they have not been promoted.
- The call center is located here and it can attract a young less experienced crowd.
- There is a bit of favoritism towards the younger more attractive women.
- Room for advancement can come with a price. Lateral moves are more common which means more work for the same pay. This however, can be a great resume builder.

Advice to Senior ManagementKeep up the good work and pay people for the jobs they are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Okay, Benefit is kind of bad

Software Engineer (Current Employee)
Atlanta, GA

I have been working at Vonage full-time for less than a year

Prosflexible hours, and no more others.

ConsBenefit is kind of bad

Yes, I would recommend this company to a friend

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Innovative, fast paced company with a clear vision

N/A (Current Employee)
Holmdel, NJ

I have been working at Vonage full-time for more than 5 years

ProsCasual work environment, friendly employees, food allowance, fitness center, beautiful campus

ConsNot many career opportunities and advancement, same people always get promoted. Very fast paced - this is not necessarily a bad thing, but if you need training and cannot hit the ground running, you probably won't succeed at Vonage.

Advice to Senior ManagementHire more workers as opposed to managers and higher level employees, and work with a leaner staff

Yes, I would recommend this company to a friend

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Micro-Management at Every Level

Senior Product Manager (Former Employee)
Holmdel, NJ

I worked at Vonage full-time for more than 3 years

ProsThe company is making a lot of money and they don't share it with their employees. However, they do have a great cafeteria.

ConsThe whole structure is not conducive for advancement or any contributions from junior, middle, or even senior staff. They are led purely by the dollar and everything is controlled by just a few C-Level people. No one else really adds anything in the end.

Advice to Senior ManagementClean-up your HR process and let more staff actually play a role in where the company is going. Don't focus so much on profits for shareholders focus on innovation for the future of your company.

No, I would not recommend this company to a friend

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Company is just ok - clientele will drive you crazy

Customer Care Agent (Former Employee)
Holmdel, NJ

I worked at Vonage full-time for less than a year

ProsThey tried to instill teamwork
Smalll perks -free lunch,games

ConsSalary - barely getting by
Constantly under the gun with time - everything is clocked
Worst customers in the world to deal with - rude and insulting

Advice to Senior ManagementUpper management does not support employees at all
Poor planning on hiring people

No, I would not recommend this company to a friend

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a decent company to work for.

Technical Support Representative (Former Employee)
Holmdel, NJ

I worked at Vonage full-time for more than a year

ProsThe $100.00 lunch voucher every month. The people that work there are cool. The benefits are good. They have contests and give out prizes. The summer picnic is fun.

ConsSenior manager are more worried about numbers in the call center. Call center employees are not treated that same as other employees. Hard to move up in company from call center if you are not in the top 15 percent

Advice to Senior ManagementStop treating call center employees like numbers

No, I would not recommend this company to a friend

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Lukewarm

Anonymous Employee (Current Employee)

I have been working at Vonage

ProsFlexibility, contribute to strategic direction of the company.

ConsLeadership team is weak and not organized to be as effective as they could be.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Vonage reviews and ratings — including employee satisfaction and approval rating for Vonage CEO Marc Lefar. All 73 reviews posted anonymously by Vonage employees.