Vonage Reviews

Pros

benefits and people are the best

Cons

politics and management dont care

Advice to Senior Management

communicate with your employees

Pros

Being involved with new innovations. Very customer-oriented. Good perks such as a full-service cafeteria and gym. People are very friendly. Exciting high-energy environment.

Cons

Poor intercommunication between teams. If you are not directly involved with the call center or with development, do not expect to be recognized for your skills and knowledge. Focus and direction can change. In fact, this company embraces change, and change is consistent. Projects are VERY fast-paced.

Pros

free food, clean toilets, plenty of parking and friendly staff.

Cons

It’s beautiful on the outside and smells like dirty laundry inside. You have to work as a poly-lingual therapist to succeed at Vonage, if you sign up for any kind of phone-support position. The place is a huge revolving door. There is no real HR. They measure employee performance by analyzing the fake surveys they receive from their customers. The management gets paid to act like they care. THEY DO NOT DRUG TEST. Great clean toilets and they hand you 5$ for lunch. Sticking your head in the wall for $14.99 plus tax sounds good at Vonage.

Advice to Senior Management

LEARN HOW TO MANAGE AND DEVELOP SOFTWARE THAT WORKS. ENGLISH IS A BIG PLUS.

Pros

Great pay.
Hourly employees are great to work with.
Balanced medical package.(includes dental and vision care).
At one time this was one of the best places to work for

Cons

Odd job shifts
Lack of personal time
Lack of acknowledgement from management for a job well done
Lack of leadership
Lack of focus as to what direction the company wants to go

Advice to Senior Management

Focus on what you do best, and do it better. We a lot of low morale issues due to the way a lot of things are handled, the lack of transparency within upper management and being able to define the roles that management are suppose to play in the support and growth of its employees

Pros

NIce building. Lots of nice people. Most seem to really care about how their job affects the company. Pay is decent but sometimes raises were extremely poor. In house Starbucks was great. Fun stuff all the time like bbq's, department festivities (birthdays, holidays). Volley ball court, putting greens, makeshift driving range and game room are all some of the fun stuff employees partake in when goals are met or for special occasion. Lots of collaboration between teams to get things done.

Cons

Upper management isn't very proactive and waits to tackle problems after they've had a severe financial impact. Frustrating for employees who care and voice concerns early with no response. "Friends and favorites" get promoted more often. I guess that goes for any company but politics shouldn't supercede ability. Customer service agents seem to be abused by being forced to use extra skills without xtra ecompensation but thats hearsay. Some mean people. Again, thats everywhere. Benefits were horribly expensive for family but that seems to be the norm with a lot of companies these days.

Advice to Senior Management

Stop giving everything away for free! Unlimited Unlimited Unlimited?? Limit things for goodness sake! Contribute to employee benefit premiums. Stop spending money on tee shirts, pens and other branded nonsense and start putting that money to help employees live better lives in this economy. Every type of employee.

Pros

Excellent benefits package. Good offices. Onsite gym and coffee bar.

Cons

Poor management, lack of communication, given very limited tools to solve customer problems.

Pros

Advancement for work put in.
There are intelligent individuals that are good to work with.
Plenty of activities.

Cons

Focus changes often with no real direction.
Lack of planning.
Lack of focus.

Advice to Senior Management

Refocus efforts on building a better/more product(s)

Pros

$100 cafeteria credit.
Great non managerial coworkers.
A good place to start out and learn.
Easy job to do if you manipulate the system.

Cons

Very little room for advancement or career growth.
Even Advanced level agents are always under the gun.
Company seems to have no real direction.
Promotions are often predetermined and interviews are for show only.
Favoritism and nepotism are prevalent.
Change or innovation is not rewarded but often met with open hostility.

Advice to Senior Management

Please stop promoting based on favoritism and please use the natural talent of the agents you have already to fix the company and come up with real innovation.

Pros

Free stuff, cool co-workers (within your department, non-management), you can get away with quite a bit as you're basically just a number.

Cons

Being on the phones is horrible, management micro-manages everything you do, you get in trouble for almost anything that you do that is not approved by them. You must say what they want you to say and you cannot stray off from that, you are constantly being yelled at to be working, yet management is never around, always out on 2+ hours lunches or coming in late/leaving early. Also, upper management tries to fix problems, and lower management does as well, but middle management hides everything and doesn't want to do any work, ever.

Advice to Senior Management

Clean up the management staff that never shows up to work, stays out on long lunches and leaves early. Also, learn to promote from within and STOP favoring people for promotions.

Pros

it was like a college world within a work environment. lots of training but was like taking a college course.

Cons

being on the phones is an absolut mess. you attached to a headset that you are not allowed to log off of. call.call.call.call

Advice to Senior Management

lots of help offered along with training and advise. theyll tell you what they know but they will never do it for you.