Vonage Reviews

Former Employee – worked at Vonage full-time for more than 3 years

Pros – A cafe inside the building. Pay is decent.

Cons – Long term success at Vonage requires learning how to blame someone else for your problems. This is mostly done through lying and intimidation. The longer you stay there, the more you realize that your time will eventually run out, as someone else will eventually do you in. All decision-making appears to be based on wishful thinking; hope overrides fact. When projects fail, the failure is often redefined as success, ensuring that those in charge continue to be covered in glory.

Advice to Senior Management – Jettison all middle management; establish control over IT contractors. Upper management appear to be decent business people but are technically clueless, so they cannot tell when middle management misleads, which is often.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Vonage full-time for more than a year

Pros – nice location and facility. decent benefits

Cons – executives from the top down are unethical and run the business in that way

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Vonage

Pros – free food, clean toilets, plenty of parking and friendly staff.

Cons – It’s beautiful on the outside and smells like dirty laundry inside. You have to work as a poly-lingual therapist to succeed at Vonage, if you sign up for any kind of phone-support position. The place is a huge revolving door. There is no real HR. They measure employee performance by analyzing the fake surveys they receive from their customers. The management gets paid to act like they care. THEY DO NOT DRUG TEST. Great clean toilets and they hand you 5$ for lunch. Sticking your head in the wall for $14.99 plus tax sounds good at Vonage.

Advice to Senior Management – LEARN HOW TO MANAGE AND DEVELOP SOFTWARE THAT WORKS. ENGLISH IS A BIG PLUS.

No, I would not recommend this company to a friend

Current Employee – been working at Vonage

Pros – The salary has been steady, and they give decent bonuses.

Cons – No appreciation for work done.
No communication or input on software development deadlines.
Very little advancement based on technical skill.
If you're the kind of person who sends emails to show you're working instead of cutting code, this is the place for you.

Advice to Senior Management – The leadership at the director and technical manager level needs a serious overhaul.

No, I would not recommend this company to a friend

Former Employee – worked at Vonage

Pros – I did get a paycheck and was able to eat and keep a roof over my head at the same time. I was very glad to have a job in these economic times.

Cons – Vonage is just a very bad environment to work within, PERIOD. The company breeds negativity and complacency. There is no professional track for growth. Management doesn't know up from down. Agents are the backbone of the business, but they ALWAYS get the short end of the stick. Not a good place to work, even on a part-time basis.

Advice to Senior Management – The people hired with authority to make change, should also have a double dose of integrity.

No, I would not recommend this company to a friend

Former Employee – worked at Vonage

Pros – I am really trying to list something here but it's not coming easy. My colleagues where nice and the events where fun. "Free" lunches (but you it counted as pay at the end of the year. I would have rather had the money and packed lunch). There was really nothing that would be consider a Pro. Wait working at Vonage made me realize how bad a job can be and helped me appreciate my present and past jobs a lot more.

Cons – Vonage is consistent in their method of business. They lie to their customers, employees, and share holders. It is a very poor attempt at running a business. Silverline or who ever gave them that loan in November of 08'. Should be a poster child for our failing finical system. The CEO of Vonage is a crook and he molded Vonage in his image. Check the BBB to and look at the number of complaints. It is a fly by night company that has been in a nose dive longer than anyone could have ever expected. Bitter very much so but I am speaking the truth. Would rather flip burgers then work for Vonage (seriously).

Advice to Senior Management – Look for new management.

No, I would not recommend this company to a friend

Current Employee – been working at Vonage

Pros – The money is above industry levels

Cons – There is not order whatsoever and if there is some sort of attempt at order,it is usually catastophic

Advice to Senior Management – Be realistic and realise that the employees make the company.Come up with consistent strategies,instead of flawed attempts that are shortly revised

No, I would not recommend this company to a friend

Former Employee – worked at Vonage full-time for more than 3 years

Pros – Benefits, meal card, co-workers and environment. If you like to keep busy, you'll keep moving and won't find to many dull moments. Decent amount of time off provided, mgrs understand of personal needs.

Cons – Minimal opportunity to grow career, once you reach a certain point you begin to feel as though your on the radar. Seems more faces disappear, not much backfill. Seems to be way of keeping costs down is by slashing heads. Leaves a feel of uncertainty in the air. No tuition reimbursement. Mgmt doesn't provide much to invest in their staff.

Advice to Senior Management – Losing good talent, just letting it walk out the door. Business politics are becoming transparent, rebuild faith and trust. It's beginning to feel as though Vonages plan is to sell off, not invest in a future.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Vonage full-time for more than 8 years

Pros – Wonderful building; great sense of team within the working staff

Cons – Lacking leadership; lack of career growth help; almost no support

Advice to Senior Management – Get a better understanding of the ins and outs of what it takes to get a project completed before making demands

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Vonage full-time for more than 7 years

Pros – Great co-workers, and a great working environment, or was. Depending on your team and manager, tons of training opportunities.

Cons – So many levels of management, so many levels of reviews on projects. Unless a friend was desperate, I would advise them to find employment elsewhere.

Advice to Senior Management – Stop adding so many levels of complexity to everything. Don't change the culture to fit in with where you used to work. You came here to work, we didnt come to you. Flexible schedules is a great offset to lower than industry pay or only 2% annual increases.

No, I would not recommend this company to a friend