Vonage Reviews

Updated July 2, 2015
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2.8
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Recommend to a friend
Approve of CEO
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Alan Masarek
14 Ratings

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay Hourly employees are great to work with (in 5 reviews)

Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • Outsourced most call center people (in 8 reviews)

More Pros and Cons

126 Employee Reviews

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  1. Helpful (1)

    Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Holmdel, NJ
    Current Employee - Customer Service Representative in Holmdel, NJ

    I have been working at Vonage full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    100 Dollars per month to spend in Overpriced Cafe
    Free Gym

    Cons

    Senior Leadership Team
    Care Leadership Team

    Advice to Management

    Alan Masarek needs to fix this company and remove the Care Leadership and all directors and start over again


  2. Helpful (2)

    Very unethical company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Food allowance, and nice building.

    Cons

    Management is terrible. No support or direction. Most will back stab you any chance they get. Some people are ok, but the ones that are good and nice will get put down. No advancement at all but only to those that are the best at back stabbing and are personal friends. The product they sell is old technology. Also they will make every effort to scam the clients, they even built it into the system. Very unethical culture.

    Advice to Management

    Fire your selves if that is possible and hire all new management.


  3. Helpful (2)

    Don't believe the hype

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Vonage full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    - Decent benefits including matching 401k
    - Free snacks and drinks (Telesphere Scottsdale office)
    - Covered parking

    Cons

    - Telesphere (a Vonage Company) has poor leadership
    - Culture is bland with no personality
    - Lots of turn over, expecially in direct sales
    - Confusion on the indirect teams
    - Lacks resources across the board from engineering, software development to client development
    - Wow the customer is just lip service

    Advice to Management

    - Bring in the best & brightest leadership team from the outside to grow the business group to its fullest potential. Trust your gut, don't believe the hype and look at the numbers that tell the truth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Awful company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ

    I have been working at Vonage full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay commission is a plus, work by yourself which I like, meet a lot of new people

    Cons

    No one trusted you because of previous lies that were said about the company so people were turned off by product

    Advice to Management

    Pay for people data if you are going to make ppl use their phones for activation


  6. Helpful (1)

    Horrible treatment of lower level employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Holmdel, NJ
    Current Employee - Technical Support Representative in Holmdel, NJ

    I have been working at Vonage

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good cafeteria, flexible scheduling (IF you get a high enough review score from your management)

    Cons

    Sleazy HR practices, non payment of vacation/sick time upon giving notice for leaving, management hides major developments from lower-level employees, sense of pride in company is severely lacking.

    Advice to Management

    Make your employees more involved in your development and decision process. At least listen to their input and show their voice is not meaningless.


  7. Helpful (1)

    No room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    a lot of perks and great benefits package

    Cons

    difficult to advance career without proper connections


  8. Helpful (1)

    No growth, increasing workload and depleted workforce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Holmdel, NJ
    Former Employee - Analyst in Holmdel, NJ

    I worked at Vonage full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Plenty of personal time
    - Gym
    - Meal card
    - Decently strong middle management

    Cons

    - Growth is from internal down sizing
    - Lack of opportunity to grow
    - Work flows in while workforce flows out
    - Culture was good, recent mgmt changes are bringing pressure resulting in a more selfish less united workforce. Everyone hustling to save themselves. Pushing to collapse work not to be more efficient, but to remove headcount to save a buck.
    - Groups working in silos, push back around every corner
    - Salary is good at higher levels, the majority are under market value. Outside coming in benefit greatly.

    Advice to Management

    Bring back a sense of job security, a stronger vision for the future and break down silos. Constant downsizing, no new blood and lack of opportunity needs to be a priority.


  9. Helpful (1)

    not a great company to work for. Worked there in 2009

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    not much other then a warm building and a steady salary

    Cons

    constant changing shift. lunch could be 6 to 8 hours after you began your shift. First break often 6 hours after you start. Bathroom breaks non existant. If you were 5 min late you it counted as a "event"
    If you called in sick you got an event.
    5 events and you were gone.
    Working conditions were horrible! Equipment failure was a constant. Managers will tell you to lie to the customer about products when asked.

    Advice to Management

    treat the reps with respect


  10. Helpful (3)

    Vonage Management needs a refresh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Holmdel, NJ
    Former Employee - Technical Support Representative in Holmdel, NJ

    I worked at Vonage full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    $100 Cafe card for food in the Expensive Aramark Cafe / Two week long service bonus / 10 Years you get the latest and greatest IPAD/ On Site Fitness Center complete with Lockers/Showers / Building is very comfortable.

    Cons

    You have to earn your days, if your in care they charge the days you call out sick unexcused even if you bring a doctors note in - If you don't have enough days in the bucket, your not paid, you need to be there 5 years to accumulate a decent amount of days. Care Management is the worse, they bully everyone for FCR and then when you don't make it, your the first one fired - Stay away from AOS you will be glad you did. The "Network" Side of the house is much better and the managers actually do care not like in AOS. There was an employee survey they used to do, but we all think that it showed Management how unhappy people are and they did not do in 2014 and have no intention to do so.

    Advice to Management

    Replace all Management with people that care and are family oriented and will give time off. Change the Sick policy and allow 10 sick days per year without using your FDO balances - If someone is sick they should not have to choose between working and being terminated and Doctors notes are excused, not unexcused absences. Allow for more personal growth, The Whistle-blower / Safe Workplace is a fraud, if you report your supervisor or Manager, you loose your job even when they say "We do not retaliate against any employee" - stop the lies, fix the issues, I know Marc Lefar is leaving but maybe the new CEO needs to go on "Undercover Boss" and see what really goes on!!


  11. Micromanaged call center environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Teammates were usually good, fun people.

    Cons

    Managers all seem to be young with no management training and cliquish, very micromanaged environment and difficult to move up or around in.

    Advice to Management

    Take to heart employee feedback, and ask for or at least try to complete some sort of self study management training.



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