Vonage

www.vonage.com
Profile Unclaimed

Vonage Reviews

Updated March 2, 2015
Updated March 2, 2015
107 Reviews
2.7
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Alan Masarek
3 Ratings

Review Highlights

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 5 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Pros

    the people are great, training was made easy and the help was to get you working at a better pace was great as well

    Cons

    the lack of help sometimes when you have a major issue that can not be resolved thru normal means

    Advice to ManagementAdvice

    working at vonage the people are great but there needs to be more support for the person working there when dealing with difficult customers

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Horrible treatment of lower level employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Holmdel, NJ
    Current Employee - Technical Support Representative in Holmdel, NJ

    I have been working at Vonage

    Pros

    Good cafeteria, flexible scheduling (IF you get a high enough review score from your management)

    Cons

    Sleazy HR practices, non payment of vacation/sick time upon giving notice for leaving, management hides major developments from lower-level employees, sense of pride in company is severely lacking.

    Advice to ManagementAdvice

    Make your employees more involved in your development and decision process. At least listen to their input and show their voice is not meaningless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The company was just getting started and had some up and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Technical Support in Edison, NJ
    Former Employee - Advanced Technical Support in Edison, NJ

    I worked at Vonage full-time (more than a year)

    Pros

    Free lunch everyday kinda buffet style.

    Cons

    Long hours on the phone, rude customers about product not working all the time.

    Advice to ManagementAdvice

    Value you employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    No room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Pros

    a lot of perks and great benefits package

    Cons

    difficult to advance career without proper connections

    Doesn't Recommend
    Neutral Outlook
  6.  

    Very good company to work for. Very solid technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Holmdel, NJ
    Current Employee - Engineer in Holmdel, NJ

    I have been working at Vonage full-time (more than 3 years)

    Pros

    The perks are a plus at this company. Good company with solid leadership. The company is staying busy with rolling out new technology.

    Cons

    Just as is true with many companies there are cliques. These small groups of people are typically the ones who run the show. It is unfortunate that the people with the most power do the least work.

    Advice to ManagementAdvice

    I believe that management should have a clear structure for growth. There should be a path for management and/or certifications.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    No growth, increasing workload and depleted workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Holmdel, NJ
    Former Employee - Analyst in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    - Plenty of personal time
    - Gym
    - Meal card
    - Decently strong middle management

    Cons

    - Growth is from internal down sizing
    - Lack of opportunity to grow
    - Work flows in while workforce flows out
    - Culture was good, recent mgmt changes are bringing pressure resulting in a more selfish less united workforce. Everyone hustling to save themselves. Pushing to collapse work not to be more efficient, but to remove headcount to save a buck.
    - Groups working in silos, push back around every corner
    - Salary is good at higher levels, the majority are under market value. Outside coming in benefit greatly.

    Advice to ManagementAdvice

    Bring back a sense of job security, a stronger vision for the future and break down silos. Constant downsizing, no new blood and lack of opportunity needs to be a priority.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    not a great company to work for. Worked there in 2009

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage

    Pros

    not much other then a warm building and a steady salary

    Cons

    constant changing shift. lunch could be 6 to 8 hours after you began your shift. First break often 6 hours after you start. Bathroom breaks non existant. If you were 5 min late you it counted as a "event"
    If you called in sick you got an event.
    5 events and you were gone.
    Working conditions were horrible! Equipment failure was a constant. Managers will tell you to lie to the customer about products when asked.

    Advice to ManagementAdvice

    treat the reps with respect

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Weekend hours- Independence without direct supervision

    Cons

    Poor communication, messed up pay rate

    Advice to ManagementAdvice

    Get good supervisors who actually know how to manage

    Doesn't Recommend
  10. 2 people found this helpful  

    Good work environment, decent pay

    Former Employee - Customer Service in Holmdel, NJ
    Former Employee - Customer Service in Holmdel, NJ

    I worked at Vonage full-time (less than a year)

    Pros

    We were giving an ample training program (paid) as well as a lunch allowance with a starbucks available in the building as well. The work itself is not especially difficult and the management seemed to engage with employees.

    Cons

    Certain policies regarding customers and their problems were seemingly bad for long term relationships. Seem like shortsighted profit growth over long term customer retention.

    Advice to ManagementAdvice

    Better understanding of customer issues with service and better education on how to provide a lasting fix that creates long term dedication from customers to the Vonage service over a money grab.

  11.  

    Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Jersey City, NJ
    Former Employee - Technical Support in Jersey City, NJ

    I worked at Vonage full-time (less than a year)

    Pros

    Growing company. Great concept. Provides lunch. Great environment. Good teammates. A good place to start a career.

    Cons

    Career growth can be challenging. Outsourced most call center people. Some team leads can manage better and be more personable.

    Recommends
    Neutral Outlook
    No opinion of CEO

Vonage Photos

Vonage office

+ Add Photo

Work at Vonage? Share Your Experiences

Vonage

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.