Vonage Reviews

Updated August 21, 2014
Updated August 21, 2014
90 Reviews

3.0
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
49 Ratings

Review Highlights

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 4 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No real room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Free lunch, good benefits, gym, picnic

    Cons

    No growth, misleading assessment of the companies success or failure.

    Advice to ManagementAdvice

    Get rid of outsourcing. Reduce the amount of VP's and Directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Ok Job If you Like being outside on the sun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  San Ysidro, CA
    Former Employee - Sales Representative in San Ysidro, CA

    I worked at Vonage full-time for less than a year

    Pros

    Great pay
    great hours
    meet new people

    Cons

    need to meet the sales quota or you are fired
    some times you work under the sun
    theres no breaks

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advance Operations Technician I  in  Holmdel, NJ
    Former Employee - Advance Operations Technician I in Holmdel, NJ

    I worked at Vonage full-time for more than 5 years

    Pros

    Great pay Hourly employees are great to work with. Medial and Dental are great.

    Cons

    Middle management doesn't tells upper management the truth about the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    A Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Holmdel, NJ
    Former Employee - Customer Service in Holmdel, NJ

    I worked at Vonage full-time for more than 8 years

    Pros

    - The Campus was amazing and huge
     - Lots of bonding activities, such as team sports and volunteer opportunities
     - Wonderful cafeteria and $100 towards meal card
     - Offered lots of amenities, including delivery dry cleaners & onsite gym

    Cons

    - Depending on the hours you worked, there can be little support for Care Agents

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Vonage sales inside of Walmart

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage full-time

    Pros

    There is a base plus commission. The environment is really nice and chill. The product itself and the promotions are pretty good. You get to talk to people and the daily tasks are really simple.

    Cons

    Sometimes it's hard to get a hold of management and that holds up interaction with customers at times. Some mangers are more aggressive than others and want to be duplicated instead of letting you be yourself.

    Advice to ManagementAdvice

    Find a better way to deliver promos and communicate with reps.

    Negative Outlook
  7.  

    Vonage is definitely a sinking ship! Massive LAYOFF!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Holmdel, NJ
    Current Employee - Technical Support in Holmdel, NJ

    I have been working at Vonage full-time for more than 5 years

    Pros

    It was nice to have an on-site cafe and the $100 towards food each month. Great co-workers and atmosphere. Also the summer picnic is fun!

    Cons

    No room for advancement. After 5 years of working here they just let 50% of the workforce go. Customers are rude and obnoxious. Always about the numbers which are almost impossible to attain!

    Advice to ManagementAdvice

    Provide the star employees to advance. Lay off the correct employees (bottom performers)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    It's pretty much a side job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Downey, CA
    Former Employee - Sales Representative in Downey, CA

    I worked at Vonage part-time for less than a year

    Pros

    You get to use a tablet. You don't have to pay out of pocket for supplies. Getting to speak with people walking by.

    Cons

    Pressure to make a sale each week, you might end up in a slow location with no foot traffic.

    Advice to ManagementAdvice

    If your sales rep isn't making any sales try helping them and give them tips to improve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Used to be a good place to work.

    Cons

    CEO and top level VP's left the company within weeks of each other.

    Advice to ManagementAdvice

    Show some values.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Smart, hard working people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Holmdel, NJ
    Current Employee - Manager in Holmdel, NJ

    I have been working at Vonage full-time for more than 5 years

    Pros

    Size of company allows you to gain broad experience. Employees are dedicated and hard working and company supports the community in many ways. Stable company with great facility and solid benefits. Purchase of Vocalocity diversifies company into the business segments.

    Cons

    Career paths tend to be within functional areas. Has been a financially conservative company but has been investing in multiple fronts over the last 18 months - driving multiple priorities.

    Advice to ManagementAdvice

    Continue to recruit experienced senior leaders to drive the business forward.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Business Process Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Holmdel, NJ
    Former Employee - Business Analyst in Holmdel, NJ

    I worked at Vonage full-time for more than 3 years

    Pros

    - The facility was amazing for such a young company and the perks were nice too.
    - $100 per month towards the cafeteria/starbucks.
    - Onsite gym with trainers and massage therapists.
    - Amazing facilities manager with a great staff.
    - Room for growth, even with inexperience.
    - Great atmosphere and some really great people.

    Cons

    - People have a tendency to be bitter when they have not been promoted.
    - The call center is located here and it can attract a young less experienced crowd.
    - There is a bit of favoritism towards the younger more attractive women.
    - Room for advancement can come with a price. Lateral moves are more common which means more work for the same pay. This however, can be a great resume builder.

    Advice to ManagementAdvice

    Keep up the good work and pay people for the jobs they are doing.

    Recommends
    Positive Outlook
    Approves of CEO

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