Vonage Reviews

Updated October 7, 2014
Updated October 7, 2014
98 Reviews
3.0
98 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
54 Ratings

Review Highlights

Pros
  • Great pay, good people overall, nice tablet, upper management very good (in 5 reviews)

  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • Middle management doesn't tells upper management the truth about the business (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Holmdel, NJ
    Former Employee - Finance in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    Salary or hourly wage. Overtime and personnel days.

    Cons

    Quotas, Not much upward mobility.

    Advice to ManagementAdvice

    Better Q&A among associates.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    QA Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer in Holmdel, NJ
    Current Employee - QA Engineer in Holmdel, NJ

    I have been working at Vonage full-time (more than 8 years)

    Pros

    Flexible and Nice Poeple. Very large and clean campus.

    Cons

    Less Growth as the company is small and has less departments.

    Advice to ManagementAdvice

    Continue the Work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sales Inside Walmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage part-time

    Pros

    Good job love interacting with different people, you learn so much from each customer you talk with. Hourly plus commission. Job is pretty smooth and you work inside a walmart so its great knowing different people.

    Cons

    Sometimes you have to travel to a certain place. People don't have a credit or debit card so if they don't you can't sell them because the company does not accept pre paid cards. They also need to have internet, most of the people who go to walmart do not have any internet and do not want internet. It would make it easier if Vonage actually came up with internet plan aswell.

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  5.  

    Micromanaged call center environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage full-time (more than an year)

    Pros

    Teammates were usually good, fun people.

    Cons

    Managers all seem to be young with no management training and cliquish, very micromanaged environment and difficult to move up or around in.

    Advice to ManagementAdvice

    Take to heart employee feedback, and ask for or at least try to complete some sort of self study management training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    What a bittersweet experience (more on the bitter side)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    Vonage Campus has been named Building of the Year( if that means anything to you), $100 monthly food credit (although the food is expensive and low quality), I have worked with some good agents in Inside Sales and the Customer Care Organization. Compensation package (Pay, benefits, and time off) is pretty fair.

    Cons

    Where do I begin? Supervisor level and above do not have your back, you will be left out to dry. False promises in offering opportunities for advancement, no room to grow. Managements asks for ideas and ways to improve the work place, they require you to fill out an annual Great Place to Work Survey, but they take your ideas and basically trash them without reason. (Why ask?). Speaking of the survey, there is a supervisor there who basically threatens their agents to send in a good survey about them. I can go on and on but I'll leave it alone............

    Advice to ManagementAdvice

    I would offer advice, but Management will not care about my opinion (SHAME)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Ok Job If you Like being outside on the sun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Ysidro, CA
    Former Employee - Sales Representative in San Ysidro, CA

    I worked at Vonage full-time (less than an year)

    Pros

    Great pay
    great hours
    meet new people

    Cons

    need to meet the sales quota or you are fired
    some times you work under the sun
    theres no breaks

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    No real room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Free lunch, good benefits, gym, picnic

    Cons

    No growth, misleading assessment of the companies success or failure.

    Advice to ManagementAdvice

    Get rid of outsourcing. Reduce the amount of VP's and Directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Some of the best people i have ever worked with i have met at Vonage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Holmdel, NJ
    Former Employee - Technical Support in Holmdel, NJ

    I worked at Vonage full-time (more than 3 years)

    Pros

    Some of the best people i have ever worked with i have met at Vonage. The environment can be almost like a battleground and you can develop Fox hole type friendships. A extraordinary pool of talented people. The job Demands that you develop as a person. Upper management seems to care but does not know how to connect with the employee. Despite the stress of the job, can be a fun environment.

    Cons

    Middle Management seldom recognizes the talent pool. Middle management has a nazi type control over the employees, and tends to try and control what upper management sees or hears... Typical corp politics. Very Very high turnover rate.. of a group of 35 hired together, 3 yrs later 3 of us remained.

    Advice to ManagementAdvice

    Listen less to numbers and more to the people doing the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    VBS - Thoroughly un-professional- not colleagues - the senior management team. HR does not support employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Vonage full-time (less than an year)

    Pros

    The Technical team are the only asset Vonage Business Solutions has.

    Cons

    The upper management are struggling to keep their little kingdoms and suffer from inflated egos vis-a-vis hierarchies. They are not interested in improving the culture, which is non-existent in the first place. They care more about keeping the power within their kingdoms. The company is going through rapid changes: who you report to might change from week to week, and then no one will tell you WHEN the change is effective except to catch you 'off guard', especially if you are performing well and causing your boss feelings of insecurity. No communication and very rude 'put downs' from managers if you do not play the suck-up games or ask them questions thinking they know the answers, but turns out they don't either! HR function is a puppet show.

    Advice to ManagementAdvice

    Clean house. The senior managers, no matter how 'skilled' will eventually sink this ship if the crew hates and revolts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Too short to truly judge

    Former Employee - Technical Writer in West Freehold, NJ
    Former Employee - Technical Writer in West Freehold, NJ

    I worked at Vonage as a contractor (less than an year)

    Pros

    Fantastic cafeteria and Ops Center

    Cons

    Poor budgeting. Mismanagement. As a contractor you get treated like crap.

    Doesn't Recommend
    No opinion of CEO

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