Vonage

  www.vonage.com
  www.vonage.com

Vonage Reviews

Updated December 2, 2014
Updated December 2, 2014
101 Reviews
2.9
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
54 Ratings

Review Highlights

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 5 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Vonage Management needs a refresh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Holmdel, NJ
    Former Employee - Technical Support Representative in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    $100 Cafe card for food in the Expensive Aramark Cafe / Two week long service bonus / 10 Years you get the latest and greatest IPAD/ On Site Fitness Center complete with Lockers/Showers / Building is very comfortable.

    Cons

    You have to earn your days, if your in care they charge the days you call out sick unexcused even if you bring a doctors note in - If you don't have enough days in the bucket, your not paid, you need to be there 5 years to accumulate a decent amount of days. Care Management is the worse, they bully everyone for FCR and then when you don't make it, your the first one fired - Stay away from AOS you will be glad you did. The "Network" Side of the house is much better and the managers actually do care not like in AOS. There was an employee survey they used to do, but we all think that it showed Management how unhappy people are and they did not do in 2014 and have no intention to do so.

    Advice to ManagementAdvice

    Replace all Management with people that care and are family oriented and will give time off. Change the Sick policy and allow 10 sick days per year without using your FDO balances - If someone is sick they should not have to choose between working and being terminated and Doctors notes are excused, not unexcused absences. Allow for more personal growth, The Whistle-blower / Safe Workplace is a fraud, if you report your supervisor or Manager, you loose your job even when they say "We do not retaliate against any employee" - stop the lies, fix the issues, I know Marc Lefar is leaving but maybe the new CEO needs to go on "Undercover Boss" and see what really goes on!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Supervisor review.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage full-time (more than 8 years)

    Pros

    Over all it was a good company to work for.

    Cons

    Certain supervisors should not be working there, that is the only bad reason to not work there.
    They have no people skills, but for some reason upper management protects them.

    Advice to ManagementAdvice

    Get rid of supervisors that don't know the business or how to treat your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Holmdel, NJ
    Former Employee - Finance in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    Salary or hourly wage. Overtime and personnel days.

    Cons

    Quotas, Not much upward mobility.

    Advice to ManagementAdvice

    Better Q&A among associates.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Okay If You Need Extra Cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Snellville, GA
    Current Employee - Sales Representative in Snellville, GA

    I have been working at Vonage part-time (less than an year)

    Pros

    - Paid weekly
    - Builds confidence, since you're job is to walk up to random people and ask if they want to buy our product.

    Cons

    The hours are long, you work alone -- so everything falls back on you, and not much help from management, and I work in a store that has barely any foot traffic and will probably close down within the next two years.

    Advice to ManagementAdvice

    Improve the product so that we can compete better with our competitors, and help your sales people get sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    QA Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer in Holmdel, NJ
    Current Employee - QA Engineer in Holmdel, NJ

    I have been working at Vonage full-time (more than 8 years)

    Pros

    Flexible and Nice Poeple. Very large and clean campus.

    Cons

    Less Growth as the company is small and has less departments.

    Advice to ManagementAdvice

    Continue the Work.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sales Inside Walmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage part-time

    Pros

    Good job love interacting with different people, you learn so much from each customer you talk with. Hourly plus commission. Job is pretty smooth and you work inside a walmart so its great knowing different people.

    Cons

    Sometimes you have to travel to a certain place. People don't have a credit or debit card so if they don't you can't sell them because the company does not accept pre paid cards. They also need to have internet, most of the people who go to walmart do not have any internet and do not want internet. It would make it easier if Vonage actually came up with internet plan aswell.

  8.  

    Micromanaged call center environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage full-time (more than an year)

    Pros

    Teammates were usually good, fun people.

    Cons

    Managers all seem to be young with no management training and cliquish, very micromanaged environment and difficult to move up or around in.

    Advice to ManagementAdvice

    Take to heart employee feedback, and ask for or at least try to complete some sort of self study management training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    What a bittersweet experience (more on the bitter side)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ

    I worked at Vonage full-time (more than 5 years)

    Pros

    Vonage Campus has been named Building of the Year( if that means anything to you), $100 monthly food credit (although the food is expensive and low quality), I have worked with some good agents in Inside Sales and the Customer Care Organization. Compensation package (Pay, benefits, and time off) is pretty fair.

    Cons

    Where do I begin? Supervisor level and above do not have your back, you will be left out to dry. False promises in offering opportunities for advancement, no room to grow. Managements asks for ideas and ways to improve the work place, they require you to fill out an annual Great Place to Work Survey, but they take your ideas and basically trash them without reason. (Why ask?). Speaking of the survey, there is a supervisor there who basically threatens their agents to send in a good survey about them. I can go on and on but I'll leave it alone............

    Advice to ManagementAdvice

    I would offer advice, but Management will not care about my opinion (SHAME)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Ok Job If you Like being outside on the sun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Ysidro, CA
    Former Employee - Sales Representative in San Ysidro, CA

    I worked at Vonage full-time (less than an year)

    Pros

    Great pay
    great hours
    meet new people

    Cons

    need to meet the sales quota or you are fired
    some times you work under the sun
    theres no breaks

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    No real room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Free lunch, good benefits, gym, picnic

    Cons

    No growth, misleading assessment of the companies success or failure.

    Advice to ManagementAdvice

    Get rid of outsourcing. Reduce the amount of VP's and Directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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