Vonage Reviews

Updated September 8, 2014
Updated September 8, 2014
95 Reviews
3.1
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
53 Ratings

Review Highlights

Pros
  • Great pay, good people overall, nice tablet, upper management very good (in 5 reviews)

  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • Middle management doesn't tells upper management the truth about the business (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sales Inside Walmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage part-time

    Pros

    Good job love interacting with different people, you learn so much from each customer you talk with. Hourly plus commission. Job is pretty smooth and you work inside a walmart so its great knowing different people.

    Cons

    Sometimes you have to travel to a certain place. People don't have a credit or debit card so if they don't you can't sell them because the company does not accept pre paid cards. They also need to have internet, most of the people who go to walmart do not have any internet and do not want internet. It would make it easier if Vonage actually came up with internet plan aswell.

  2.  

    Micromanaged call center environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vonage full-time for more than a year

    Pros

    Teammates were usually good, fun people.

    Cons

    Managers all seem to be young with no management training and cliquish, very micromanaged environment and difficult to move up or around in.

    Advice to ManagementAdvice

    Take to heart employee feedback, and ask for or at least try to complete some sort of self study management training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Some of the best people i have ever worked with i have met at Vonage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Holmdel, NJ
    Former Employee - Technical Support in Holmdel, NJ

    I worked at Vonage full-time for more than 3 years

    Pros

    Some of the best people i have ever worked with i have met at Vonage. The environment can be almost like a battleground and you can develop Fox hole type friendships. A extraordinary pool of talented people. The job Demands that you develop as a person. Upper management seems to care but does not know how to connect with the employee. Despite the stress of the job, can be a fun environment.

    Cons

    Middle Management seldom recognizes the talent pool. Middle management has a nazi type control over the employees, and tends to try and control what upper management sees or hears... Typical corp politics. Very Very high turnover rate.. of a group of 35 hired together, 3 yrs later 3 of us remained.

    Advice to ManagementAdvice

    Listen less to numbers and more to the people doing the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    VBS - Thoroughly un-professional- not colleagues - the senior management team. HR does not support employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Vonage full-time for less than a year

    Pros

    The Technical team are the only asset Vonage Business Solutions has.

    Cons

    The upper management are struggling to keep their little kingdoms and suffer from inflated egos vis-a-vis hierarchies. They are not interested in improving the culture, which is non-existent in the first place. They care more about keeping the power within their kingdoms. The company is going through rapid changes: who you report to might change from week to week, and then no one will tell you WHEN the change is effective except to catch you 'off guard', especially if you are performing well and causing your boss feelings of insecurity. No communication and very rude 'put downs' from managers if you do not play the suck-up games or ask them questions thinking they know the answers, but turns out they don't either! HR function is a puppet show.

    Advice to ManagementAdvice

    Clean house. The senior managers, no matter how 'skilled' will eventually sink this ship if the crew hates and revolts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    No real room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Free lunch, good benefits, gym, picnic

    Cons

    No growth, misleading assessment of the companies success or failure.

    Advice to ManagementAdvice

    Get rid of outsourcing. Reduce the amount of VP's and Directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Too short to truly judge

    Former Employee - Technical Writer  in  West Freehold, NJ
    Former Employee - Technical Writer in West Freehold, NJ

    I worked at Vonage as a contractor for less than a year

    Pros

    Fantastic cafeteria and Ops Center

    Cons

    Poor budgeting. Mismanagement. As a contractor you get treated like crap.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Ok Job If you Like being outside on the sun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  San Ysidro, CA
    Former Employee - Sales Representative in San Ysidro, CA

    I worked at Vonage full-time for less than a year

    Pros

    Great pay
    great hours
    meet new people

    Cons

    need to meet the sales quota or you are fired
    some times you work under the sun
    theres no breaks

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advance Operations Technician I  in  Holmdel, NJ
    Former Employee - Advance Operations Technician I in Holmdel, NJ

    I worked at Vonage full-time for more than 5 years

    Pros

    Great pay Hourly employees are great to work with. Medial and Dental are great.

    Cons

    Middle management doesn't tells upper management the truth about the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    A Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Holmdel, NJ
    Former Employee - Customer Service in Holmdel, NJ

    I worked at Vonage full-time for more than 8 years

    Pros

    - The Campus was amazing and huge
     - Lots of bonding activities, such as team sports and volunteer opportunities
     - Wonderful cafeteria and $100 towards meal card
     - Offered lots of amenities, including delivery dry cleaners & onsite gym

    Cons

    - Depending on the hours you worked, there can be little support for Care Agents

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Vonage sales inside of Walmart

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage full-time

    Pros

    There is a base plus commission. The environment is really nice and chill. The product itself and the promotions are pretty good. You get to talk to people and the daily tasks are really simple.

    Cons

    Sometimes it's hard to get a hold of management and that holds up interaction with customers at times. Some mangers are more aggressive than others and want to be duplicated instead of letting you be yourself.

    Advice to ManagementAdvice

    Find a better way to deliver promos and communicate with reps.

    Negative Outlook

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