Vonage Reviews

Updated September 8, 2014
Updated September 8, 2014
95 Reviews
3.1
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vonage CEO and Director Marc Lefar
Marc Lefar
53 Ratings

Review Highlights

Pros
  • Free lunch, good cafe, nice gym, fun special events (in 5 reviews)

  • Great pay, good people overall, nice tablet, upper management very good (in 4 reviews)


Cons
  • Very little room for advancement or career growth (in 5 reviews)

  • The call center is located here and it can attract a young less experienced crowd (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Vonage is definitely a sinking ship! Massive LAYOFF!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Holmdel, NJ
    Current Employee - Technical Support in Holmdel, NJ

    I have been working at Vonage full-time for more than 5 years

    Pros

    It was nice to have an on-site cafe and the $100 towards food each month. Great co-workers and atmosphere. Also the summer picnic is fun!

    Cons

    No room for advancement. After 5 years of working here they just let 50% of the workforce go. Customers are rude and obnoxious. Always about the numbers which are almost impossible to attain!

    Advice to ManagementAdvice

    Provide the star employees to advance. Lay off the correct employees (bottom performers)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    It's pretty much a side job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Downey, CA
    Former Employee - Sales Representative in Downey, CA

    I worked at Vonage part-time for less than a year

    Pros

    You get to use a tablet. You don't have to pay out of pocket for supplies. Getting to speak with people walking by.

    Cons

    Pressure to make a sale each week, you might end up in a slow location with no foot traffic.

    Advice to ManagementAdvice

    If your sales rep isn't making any sales try helping them and give them tips to improve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vonage

    Pros

    Used to be a good place to work.

    Cons

    CEO and top level VP's left the company within weeks of each other.

    Advice to ManagementAdvice

    Show some values.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Smart, hard working people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Holmdel, NJ
    Current Employee - Manager in Holmdel, NJ

    I have been working at Vonage full-time for more than 5 years

    Pros

    Size of company allows you to gain broad experience. Employees are dedicated and hard working and company supports the community in many ways. Stable company with great facility and solid benefits. Purchase of Vocalocity diversifies company into the business segments.

    Cons

    Career paths tend to be within functional areas. Has been a financially conservative company but has been investing in multiple fronts over the last 18 months - driving multiple priorities.

    Advice to ManagementAdvice

    Continue to recruit experienced senior leaders to drive the business forward.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Very friendly people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Holmdel, NJ
    Current Employee - Business Analyst in Holmdel, NJ

    I have been working at Vonage full-time for more than 5 years

    Pros

    You get a lunch allowance which is unheard of today. Very friendly people too. There are great events and great company picnics. They do have things to make your life at work at times fun because of the events organized during working hours.

    Cons

    It seems like you're not going nowhere and neither is the company. HR seems to be unable to support employees who really have issues which may be no different than most companies

    Advice to ManagementAdvice

    No advice

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Business Process Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Holmdel, NJ
    Former Employee - Business Analyst in Holmdel, NJ

    I worked at Vonage full-time for more than 3 years

    Pros

    - The facility was amazing for such a young company and the perks were nice too.
    - $100 per month towards the cafeteria/starbucks.
    - Onsite gym with trainers and massage therapists.
    - Amazing facilities manager with a great staff.
    - Room for growth, even with inexperience.
    - Great atmosphere and some really great people.

    Cons

    - People have a tendency to be bitter when they have not been promoted.
    - The call center is located here and it can attract a young less experienced crowd.
    - There is a bit of favoritism towards the younger more attractive women.
    - Room for advancement can come with a price. Lateral moves are more common which means more work for the same pay. This however, can be a great resume builder.

    Advice to ManagementAdvice

    Keep up the good work and pay people for the jobs they are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Innovative, fast paced company with a clear vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A  in  Holmdel, NJ
    Current Employee - N/A in Holmdel, NJ

    I have been working at Vonage full-time for more than 5 years

    Pros

    Casual work environment, friendly employees, food allowance, fitness center, beautiful campus

    Cons

    Not many career opportunities and advancement, same people always get promoted. Very fast paced - this is not necessarily a bad thing, but if you need training and cannot hit the ground running, you probably won't succeed at Vonage.

    Advice to ManagementAdvice

    Hire more workers as opposed to managers and higher level employees, and work with a leaner staff

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Micro-Management at Every Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager  in  Holmdel, NJ
    Former Employee - Senior Product Manager in Holmdel, NJ

    I worked at Vonage full-time for more than 3 years

    Pros

    The company is making a lot of money and they don't share it with their employees. However, they do have a great cafeteria.

    Cons

    The whole structure is not conducive for advancement or any contributions from junior, middle, or even senior staff. They are led purely by the dollar and everything is controlled by just a few C-Level people. No one else really adds anything in the end.

    Advice to ManagementAdvice

    Clean-up your HR process and let more staff actually play a role in where the company is going. Don't focus so much on profits for shareholders focus on innovation for the future of your company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Okay, Benefit is kind of bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA

    I have been working at Vonage full-time for less than a year

    Pros

    flexible hours, and no more others.

    Cons

    Benefit is kind of bad

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Company is just ok - clientele will drive you crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent  in  Holmdel, NJ
    Former Employee - Customer Care Agent in Holmdel, NJ

    I worked at Vonage full-time for less than a year

    Pros

    They tried to instill teamwork
    Smalll perks -free lunch,games

    Cons

    Salary - barely getting by
    Constantly under the gun with time - everything is clocked
    Worst customers in the world to deal with - rude and insulting

    Advice to ManagementAdvice

    Upper management does not support employees at all
    Poor planning on hiring people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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