Voxdata Reviews

Updated June 22, 2014
Updated June 22, 2014
17 Reviews
2.1
17 Reviews
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Employee Reviews

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  1.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Toronto, ON (Canada)
    Former Employee - Call Center Agent in Toronto, ON (Canada)

    I worked at Voxdata full-time (less than an year)

    Pros

    Good people to work with

    Cons

    High call volumes tight sales

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    No opinion of CEO
  2.  

    Mind-numbing, soul-crushing, terrible job selling credit card insurance for RBC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Agent in Toronto, ON (Canada)
    Former Employee - Inbound Sales Agent in Toronto, ON (Canada)

    I worked at Voxdata full-time (less than an year)

    Pros

    They pretty much leave you alone after they hire you as long as you dont blatantly disregards the rules.

    Cons

    You are told when you are hired that you are activating RBC credit cards. The big lie is that the cards are already activated - The callers are siimply directed to you so that you can give them a fake spiel that while you wait to activate you want to tell them about a rip off insurance that costs WAY too much for terms that are far too restrictive.

    Advice to ManagementAdvice

    Admit that this is a shady business - tell people on day 1 of training the truth of what they can expect to earn. Don't make them wait until day 5.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    best place to practice stress management skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Montreal, QC (Canada)
    Former Employee - Supervisor in Montreal, QC (Canada)

    I worked at Voxdata full-time (more than 5 years)

    Pros

    You will have a chance to work with some amazing people, or have the opportunity to help people

    Cons

    As a manager, you are forced to "build" cases, (or at least were forced back in 2009), company restructurises quite often, and seniority is not respected.

    You will see lots of favoritism, if you're a buddy of a manager, then you can do no wrong (or in other words, no matter the wrongs you do, you will not be disciplined for)

    Advice to ManagementAdvice

    Act Ethically, make fair choices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It sucked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound Sales Agent in Toronto, ON (Canada)
    Former Employee - Outbound Sales Agent in Toronto, ON (Canada)

    I worked at Voxdata full-time (less than an year)

    Pros

    My first job ever.
    REALLY easy to get.
    Convenient location.

    Cons

    Obvious hire&fire revolving door.
    Never ever saw management in entire time there.
    They obviously hire employees who are ignorant of their workplace rights.
    Employees fired right before end of 3 month probation period to avoid paying benefits.
    EXTREMELY low morale among employees.
    Often felt like I was being herded from tiny cubicle to break room to cubicle to out the door at days end.
    Did not know better at the time but was threatened in certain ways by team leaders and management that are illegal in Canadian Law.

    Advice to ManagementAdvice

    Inject some professionalism in their place.
    Change practices to allow employees to take pride in their work.
    Be aware that you are hated by the employees who call and the customers who answer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not the greatest

    Former Employee - Customer Support in Toronto, ON (Canada)
    Former Employee - Customer Support in Toronto, ON (Canada)

    I worked at Voxdata full-time (less than an year)

    Pros

    Nice location ; easily accessible.
    Hours were steady
    The people were friendly
    The management was okie but not the best

    Cons

    The salary was minimum wage.

    It was not really a customer service role thou it labels as one.

  7.  

    OK Positions for starters, stressful due to minimum sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound Sales Agent in Montreal, QC (Canada)
    Former Employee - Outbound Sales Agent in Montreal, QC (Canada)

    I worked at Voxdata part-time (less than an year)

    Pros

    - Flexible schedules
    - Decent Pay
    - No experience needed for beginners

    Cons

    - If you're in any sales position, prepare to be continually told and monitored
    - Sales incentives are ridiculous ("Get a free pen!")
    - You're borderline lying to consumers and the practices they teach you are probably illegal, most people I called were complaining

    Advice to ManagementAdvice

    The employees quit because you're forcing them to do too many sales, it's not good rep. This is 2013, people hate getting sold services over the phone, find a new avenue.

    Doesn't Recommend
    Negative Outlook
  8.  

    High Turnover Rate of Call Centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Agent in Toronto, ON (Canada)
    Former Employee - Call Centre Agent in Toronto, ON (Canada)

    I worked at Voxdata part-time (more than an year)

    Pros

    Accessible location, fair starting job for a dead-end job

    Cons

    a disconnect from management to the floor, unrealistic expectations create a low moral for the Centre. High turnover rate. Obvious racial discrimmination.

    Advice to ManagementAdvice

    dissatisfaction and retention comes from the top down.

    Doesn't Recommend
    Negative Outlook
  9.  

    Customer Service Inbound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Inbound in Toronto, ON (Canada)
    Current Employee - Customer Service Inbound in Toronto, ON (Canada)

    I have been working at Voxdata full-time (less than an year)

    Pros

    None very poorly run call centre

    Cons

    Team Leaders are unqualified for their positions and coaching. Conversion status is manipulated by team leaders. Very poor morale at centre due to favoratism of certain employees. The company does not want to pay bonuses as promised.. .

    Advice to ManagementAdvice

    Get professional team leaders with experience in coaching. Do not hire team leaders with no experience being Team Leaders. They do not know what they are doing and do not have any skills in professional management.

    Doesn't Recommend
    Negative Outlook
  10.  

    Very Bad experience working with Voxdata

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Agent in Toronto, ON (Canada)
    Former Employee - Inbound Sales Agent in Toronto, ON (Canada)

    I worked at Voxdata full-time (less than an year)

    Pros

    Getting job for a shot period with competative rates Voxdata is good

    Cons

    Rude and discrimination at workplace keeping in mind the race/colour
    Working conditions are so bad
    Different pay rates
    No HR policy
    No quality Hire.
    Low job satisfaction

    Advice to ManagementAdvice

    There is a dire need to hire a trained and certified HR professional in Tronto office with the relevant education and skills. Things are being hide from the top management. There is a strong lobby inside headed by a team leader who is so rude and proud that employees are always under his threats. It is advised that a inquiry be conducted why the turnout is too high. There is a great imbalance in demand and supply of hire. No strategy to get more business.
    If the same teams remained Voxdata will lose a lot of business very soon.

    Doesn't Recommend
    Negative Outlook
  11.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Agent in Montreal, QC (Canada)
    Former Employee - Call Centre Agent in Montreal, QC (Canada)

    I worked at Voxdata full-time (less than an year)

    Pros

    Easy job, short taining session.

    Cons

    Repetitive, hard to make sale.

    Advice to ManagementAdvice

    Be more flexible

    Doesn't Recommend
    Negative Outlook

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