W Hotels Reviews

Updated August 4, 2015
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28 Employee Reviews

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  1. Amazing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at W Hotels full-time

    Pros

    Great Brand, Great Values, Very trendy, Very accommodating, management is awesome.

    Cons

    There's no cons thus far. I love working here

    Advice to Management

    Keep up the good work


  2. Seasonal Employer....not what I expected from Starwood

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Desk Agent in Fort Lauderdale, FL
    Former Employee - Welcome Desk Agent in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook

    I worked at W Hotels full-time (Less than a year)

    Pros

    You occasianlly get tipped by the clients that come in and the discounts on hotels are good.

    Cons

    you are basically the punching bag for the entire hotel. If something goes wrong, then you are to blame and the client is in your face screaming and cursing you out. The managers, at The W Fort Lauderdale, do not have your back at all and they over work you and under pay you!

    Advice to Management

    Treat your employees like you want your employees to treat your guests.


  3. Welcome Desk Agent/ Whatever Whenever Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Desk Agent in Dallas, TX
    Former Employee - Welcome Desk Agent in Dallas, TX
    Doesn't Recommend

    I worked at W Hotels full-time (Less than a year)

    Pros

    Looks good on your resume. Interacting with different guests. Learning how to react & respond in many situations.

    Cons

    Upper management is a mess. Confidentiality does not exist. Managers are not qualified. Monthly training is a waste of time. No leadership skills from upper management. Felt more like a number vs. a valid employee.

    Advice to Management

    Invest in leadership courses ASAP.


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  5. Helpful (1)

    W San Diego Hotel awful leadership = extremely high turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at W Hotels full-time (More than a year)

    Pros

    Fun coworkers and unique events

    Cons

    Poor leadership, no support for supervisors, union run

    Advice to Management

    Wake up! Extreme change is needed. 24 managers quit in 24 months. Can't keep a chef, 5 chefs quit in 3 years. How is this being allowed to continue? Good strong managers have been forced to burn bridges with Starwood because they couldn't take working here. It's a shame.


  6. W Hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at W Hotels full-time

    Pros

    Discounts and fun atmosphere. Treating was time flys working there because its so up beat and tempo is always rush rush. Hotel discount is awesome

    Cons

    crazy swing hours and dealing with the guest at times. it just seem you can never have anything set their it would change weekly which made things hard


  7. Potential for being such a player in the market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director of Welcome Office in New York, NY
    Former Employee - Assistant Director of Welcome Office in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at W Hotels full-time (More than a year)

    Pros

    Travel benefits amazing; networking events huge plus and holiday parties were the best

    Cons

    Senior leaders were disconnected, no clear path or direction for success


  8. The Boston W hotel had potential to be great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at W Hotels full-time (More than 3 years)

    Pros

    Good Location, good people to work with

    Cons

    Divided message between upper management when it comes to what they ask for and the tools they give you for the job.


  9. I having eight years experience guest services for W/hotel.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Chicago, IL
    Current Employee - Guest Service Representative in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at W Hotels full-time (More than 8 years)

    Pros

    Responsibility to take our guests; without asking management permission.

    Cons

    When we do not extra rooms guest; over book.

    Advice to Management

    Do not over look our dedicate employee, whom willing gave 100% and more.


  10. A Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at W Hotels full-time (More than a year)

    Pros

    Flexibility, amazing coworkers, on boarding is one of the best along with ongoing training. Leadership from many of the individuals from upper management is stellar. Ownership and accountability from all is one of the best within the hospitality industry, along with management understanding that there are two sides to every story.

    Cons

    Micromanagement that leaks into other departments and erratic scheduling. Some nights you will be scheduled to work until 11pm and asked to return by 7am the following day. At other times you will be schedule to work 10-14 consecutive days.

    Advice to Management

    Keep up the great work but also advise lower management where they can improve


  11. Cool Forward-Thinking People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hollywood, CA
    Former Employee - Manager in Hollywood, CA
    Recommends
    Positive Outlook

    I worked at W Hotels part-time (More than a year)

    Pros

    For a "corporate" setting, they are very people oriented, young and hip. Worked at many hotel companies and Starwood properties are always a pleasure to work with. Nice benefits, even for part-timers. Also, the ability to move up or around at your current property or move around the country or world if you so choose.

    Cons

    None or very few. Not enough to complain about.

    Advice to Management

    Keep up the good work. Encourage you employees to follow their dreams and use their brains and creative business solutions.



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