W Hotels Reviews

Updated August 1, 2015
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27 Employee Reviews

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  1. Amazing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W Hotels full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Brand, Great Values, Very trendy, Very accommodating, management is awesome.

    Cons

    There's no cons thus far. I love working here

    Advice to Management

    Keep up the good work


  2. Welcome Desk Agent/ Whatever Whenever Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Desk Agent in Dallas, TX
    Former Employee - Welcome Desk Agent in Dallas, TX

    I worked at W Hotels full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Looks good on your resume. Interacting with different guests. Learning how to react & respond in many situations.

    Cons

    Upper management is a mess. Confidentiality does not exist. Managers are not qualified. Monthly training is a waste of time. No leadership skills from upper management. Felt more like a number vs. a valid employee.

    Advice to Management

    Invest in leadership courses ASAP.


  3. W San Diego Hotel awful leadership = extremely high turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA

    I worked at W Hotels full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun coworkers and unique events

    Cons

    Poor leadership, no support for supervisors, union run

    Advice to Management

    Wake up! Extreme change is needed. 24 managers quit in 24 months. Can't keep a chef, 5 chefs quit in 3 years. How is this being allowed to continue? Good strong managers have been forced to burn bridges with Starwood because they couldn't take working here. It's a shame.


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  5. W Hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W Hotels full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Discounts and fun atmosphere. Treating was time flys working there because its so up beat and tempo is always rush rush. Hotel discount is awesome

    Cons

    crazy swing hours and dealing with the guest at times. it just seem you can never have anything set their it would change weekly which made things hard


  6. Potential for being such a player in the market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director of Welcome Office in New York, NY
    Former Employee - Assistant Director of Welcome Office in New York, NY

    I worked at W Hotels full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Travel benefits amazing; networking events huge plus and holiday parties were the best

    Cons

    Senior leaders were disconnected, no clear path or direction for success


  7. The Boston W hotel had potential to be great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W Hotels full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good Location, good people to work with

    Cons

    Divided message between upper management when it comes to what they ask for and the tools they give you for the job.


  8. A Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W Hotels full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexibility, amazing coworkers, on boarding is one of the best along with ongoing training. Leadership from many of the individuals from upper management is stellar. Ownership and accountability from all is one of the best within the hospitality industry, along with management understanding that there are two sides to every story.

    Cons

    Micromanagement that leaks into other departments and erratic scheduling. Some nights you will be scheduled to work until 11pm and asked to return by 7am the following day. At other times you will be schedule to work 10-14 consecutive days.

    Advice to Management

    Keep up the great work but also advise lower management where they can improve


  9. I having eight years experience guest services for W/hotel.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Chicago, IL
    Current Employee - Guest Service Representative in Chicago, IL

    I have been working at W Hotels full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Responsibility to take our guests; without asking management permission.

    Cons

    When we do not extra rooms guest; over book.

    Advice to Management

    Do not over look our dedicate employee, whom willing gave 100% and more.


  10. Cool Forward-Thinking People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hollywood, CA
    Former Employee - Manager in Hollywood, CA

    I worked at W Hotels part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    For a "corporate" setting, they are very people oriented, young and hip. Worked at many hotel companies and Starwood properties are always a pleasure to work with. Nice benefits, even for part-timers. Also, the ability to move up or around at your current property or move around the country or world if you so choose.

    Cons

    None or very few. Not enough to complain about.

    Advice to Management

    Keep up the good work. Encourage you employees to follow their dreams and use their brains and creative business solutions.


  11. W Hotels have fantastic energy amongst their employees and the hotel is always keeping up with the latest technology. It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - This Job IS the Jack of All Trades and the Master of None in Austin, TX
    Current Employee - This Job IS the Jack of All Trades and the Master of None in Austin, TX

    I have been working at W Hotels full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    W Hotels has a very fast paced environment, there is never a dull moment; it is always go go go and the days just fly by. The variety of technology you work with is amazing and the support you get from the Starwood IT team is incredible. The feed you lunch or dinner in their employee cafeteria which is very good with a good selection from week to week. The employees are all wonderful to work with and all the managers are top notch.

    Cons

    You only want to work here if you have an iron gut as the stress is tremendous. There is so much to do and very little time to do it. If you are extremely organized and time efficient then this job might not be that stressful. Because the W Hotels are so busy it is hard to find the time for a vacation other than Christmas and Thanksgiving. Beyond that it is hard to find anything wrong with working at the W Hotels.

    Advice to Management

    Employees need more pat on the backs. The hotel does an amazing job with summer parties and holiday parties and has lots of great incentives for you to make extra money but sometimes a pat on the back is more important than all of this for moral.



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