W.W. Grainger

  www.grainger.com
  www.grainger.com

W.W. Grainger Reviews in Houston, TX

Updated September 27, 2014
Updated September 27, 2014
592 Reviews
3.5
592 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
385 Ratings

Review Highlights

Pros
  • The profit sharing is very generous and it is a good reason to stay with the company (in 134 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 33 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 21 reviews)

  • The flat out lies people tell you especially upper management is so bad people do not believe anything (in 20 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    You Determine Your Destiny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Representative in Houston, TX
    Current Employee - Territory Sales Representative in Houston, TX

    I have been working at W.W. Grainger full-time (more than an year)

    Pros

    I love my autonomy with guide direction here. This company really focuses on the improvement of their employees. I have noticed the longevity of the senior associates and that really describes something about a company.

    Cons

    Your management will determine your experience, but I think in the end it is up to you, to put yourself in the best position to win.

    Advice to ManagementAdvice

    Find the strengths in your team and truly focus on cultivating those and you will not only succeed, but you will thrive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My experience at Grainger is very satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Houston, TX
    Current Employee - Customer Service Associate in Houston, TX

    I have been working at W.W. Grainger part-time

    Pros

    Good pay
    Fair Treatment
    Leader in MRO industry

    Cons

    Location is in the middle of the city. Downtown Houston has bad traffic and bad neighborhoods. Nothing bad about the company itself.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Stay away from the call center!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Houston, TX
    Former Employee - CSA in Houston, TX

    I worked at W.W. Grainger part-time (more than 3 years)

    Pros

    Very good pay, benefits, paid holidays, small perks

    Cons

    Request time off in December for the upcoming year, hard to get time off months before day, constant calls over 100+ a day, reprimanded for calling tech support too often for assistance with items, reprimanded if you take too many potty breaks, reprimanded pretty much for all cases that involving not being ready

    Advice to ManagementAdvice

    Place more focus on actual training then CSA's won't have to wrap up work after call, no focus on continuous training, vacation scheduling choose another way

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager in Houston, TX
    Current Employee - Commercial Account Manager in Houston, TX

    I have been working at W.W. Grainger full-time (more than an year)

    Pros

    Paid well and profit sharing

    Cons

    Management likes to micromanage and inundate the sales force with internal paperwork that is unnecessary and counter productive. No work life balnce

    Advice to ManagementAdvice

    Streamline the reporting process. Too much monotonous tasks that do nothing to help deliver the message and sell to the customer.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at W.W. Grainger full-time (more than an year)

    Pros

    Easy job, great company name and good pay

    Cons

    Too much internal work, no life balance

    Advice to ManagementAdvice

    Get rid of monotonous forms and processes that serve no purpose in the selling process

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    TSR South Houston

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Representative in Houston, TX
    Current Employee - Territory Sales Representative in Houston, TX

    I have been working at W.W. Grainger full-time (less than an year)

    Pros

    This company is incredible. The benefits, the people, the training, the career opportunities are all beyond any company I've ever looked at on this site. I absolutely love the path I'm on as a Territory Sales Representatitive and will eventually become an Account Manager and keep moving up. Grainger CARES about their employees and if you work smart and hard, you'll go far.

    Profit-sharing after 2 years!
    Medical/dental/vision & more benefits! They give you a company car/gas/insurance/tolls/etc for FREE to use for your personal use too!
    Base+uncapped commission pay
    Travel to Orlando, FL for EVERYONE EVERY YEAR for a team-building sales event.
    Great entry-level sales job
    Balance between your work and personal life is AMAZING compared to other jobs
    Amazing atmosphere!

    Cons

    Lots of on the road driving required.
    Not a lot of interaction face-to-face with other people from your company
    Requires great time-management skill
    Pressure to make your goal every month which could be tough depending on your territory
    Rejection from customers who do not want to see you when you visit
    Commission check doesn't arrive until the last paycheck of the following month.
    Paychecks delivered bi-weekly instead of weekly.

    Advice to ManagementAdvice

    Be realistic about goals and about a TSRs CSG. Consider that TSRs in different cities/states should make pay based on their market in that part of the country. Someone in CA should make more than someone in TX because of the cost of living for example.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    The only thing consistent is change....but change is sometimes good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at W.W. Grainger full-time (more than 8 years)

    Pros

    -Large company that isnt going away
    -Do your job then you will never have to worry about losing it
    -Been in business a very long time and very well known
    -Room for advancement if you know the right people
    -Pay scale seems to be better than the competition
    -Profit sharing is decent

    Cons

    -Success is not always rewarded
    -Not what you know or how well you do it but rather who you know
    -As a seller, pricing is your worst enemy
    -No inside (assigned) sales representatives
    -New initiatives seems like almost monthly
    -Branches and Sales are not on the same page and do not work well together

    Advice to ManagementAdvice

    Restructure compensation plan. Invest in an inside sales team to work with outside sales representatives.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Best Company for industrial supply industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Warehouse Associate in Houston, TX
    Former Employee - Warehouse Associate in Houston, TX

    I worked at W.W. Grainger

    Pros

    Decent pay - off weekends. Mgmt pretty flexible with schedule when needed.

    Cons

    Mgmt can sometimes be found to be inconsistent with promoting. I considered an high turn-over rate among branch management for many of the high performing branch in our market.

    Advice to ManagementAdvice

    As new postions become available, Upper Mgmt should consider current employees who are qualified before bring in new hires or employees from another location.

    Recommends
    Approves of CEO
  10.  

    Great Part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Associate in Houston, TX
    Current Employee - Customer Service Associate in Houston, TX

    I have been working at W.W. Grainger

    Pros

    Part time work is the best for a college student. Very good starting wages for part time. Huge flexibility in terms of school scheduling. Off on weekends. Off by 6 PM at the latest. Paid holidays and 2 weeks vacation after 1 year of employment.

    Great learning experience in terms of warehouse operations, customer service,sales and computer skills (SAP)

    Hard to get fired if you do your job right and don't miss.

    Cons

    Cumbersome operational procedures. Lack of proper training. Repetitive work day in day out. Lack of excitement at work. Management can be uptight at times. Very very seldom will they pay overtime. You're PT anyway. When sales go down, hours can be cut and people can get laid off.

    Advice to ManagementAdvice

    Cross train different aspects of warehouse personnel

    Recommends
    No opinion of CEO

W.W. Grainger Photos

Outside a W.W. Grainger branch, this one located at 2915 Boardwalk Ann Arbor Michigan 48104-6765 (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0)
Grainger Atrium
Grainger Industrial Supply (Photo thanks to Flickr user rbieber, available under by-nc-nd v2.0)

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