W.W. Grainger

  www.grainger.com
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W.W. Grainger Reviews

Updated August 20, 2014
Updated August 20, 2014
508 Reviews

3.5
508 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
333 Ratings

Review Highlights

Pros
  • Cohesive Strategy integrated throughout the company, Great Benefits (Profit Sharing (in 115 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 25 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 13 reviews)

  • Middle and upper management was very disappointing (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Manager, Territory Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Territory Sales
    Former Employee - Manager, Territory Sales

    Pros

    Best thing about this company is that you work remotely. Your team is the bright spot and working with branch personnel.

    Cons

    Horrible upper management. No work life balance. They hire key talent to manage to performance but want us to treat Gen X like babies. Its a terrible work environment where the company takes way too long to separate staff due to performance issue. Run from this company!

    Advice to ManagementAdvice

    Get it together...permafrost mentality. They are resistant to change

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    READ THIS! - WORK FOR BASE - NO COMMISSIONS! HIGH TURNOVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    Pros

    Healthy financially in the stock market. Largest MRO company in the industry. Good benefits.

    Cons

    READERS BEWARE! I have read some of these reviews with high marks and I can tell you that this is not the case. Perhaps these are reviews from the entry level sales representatives who make very low salaries but are easily excited about getting an iPhone, a laptop and a company vehicle. Give them 12 months and they realize they are tired of being on a Top Ramen budget. There is an EXTREMELY high turnover rate. The common conversation amongst the ranks revolves around interviewing elsewhere or who is hiring. Sales goals are unrealistic and continue to increase every 6 months by double digits and we are not talking in the teens but much higher. Average tenure of a sales manager is 12 - 18 months. Commissions are little to none. A high pressure approach is used to push you to try to make these unrealistic numbers but you wont and with it you make no commission. To top it off, like some reviews have mentioned on this site, Grainger has an online company who sells MUCH CHEAPER than what your allowed to or forces you to discount and once again your business goes to this online store or your commission is blown! There are just too many ways you as a sales person will be blocked from being successful here. Senior Management doesn't want to hear these challenges and are only interested on how you will achieve the impossible and how Wall Street and their stakeholders relish in the profits.

    Advice to ManagementAdvice

    This company was a great company to work for. I have heard this from departing employees who spent years working here. But the company no longer does the right thing when it comes to paying commissions or setting goals for people. All we ask is that you do the right thing and make us proud of working here again and proud to refer someone to work here. At this time the message from you is that of not caring to hear our challenges and fixing a broken and unfair system.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Leadership is disconnected from the changing economic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great benefits, profit sharing, nice corporate HQ. There just isn't enough Pro's to want to stay or recommend this company to others.

    Cons

    leadership and employees churn constantly, they just don't care about the employee and want to lead with intimidation and at times delivering the wrong message without understanding root cause.

    Advice to ManagementAdvice

    no reason to give them advice, they know it all and only care about making a substantial profit at the sacrifice of losing employees.

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful  

    Territory Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Associate  in  Lincolnshire, IL
    Former Employee - Territory Sales Associate in Lincolnshire, IL

    Pros

    Laid back
    Great coworkers
    Some power over your companies

    Cons

    Micro-managed
    Unreliable Management
    Low pay
    Very hard to advance
    Treat employees like children

    Advice to ManagementAdvice

    Stop treating employees like children. Take feedback and do something with it rather then shutting employees down when they suggest something.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Worst job I ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Worker  in  Macedonia, OH
    Former Employee - Warehouse Worker in Macedonia, OH

    Pros

    The pay was great, workout room inside of the warehouse, honestly can't think of any other pros to this job.

    Cons

    Management treated black and whites differently. (Lower level management and upper management too). Didn't train you to do the job, and wrote people they didn't like up for every mistake they did. Favorites were giving passes on mistakes. Manager actually had another employee follow me around while he was on lunch to write me up for mistakes he might have missed while he was gone. Was terminated after 4 months, never been at a job for less than 2 years as long as I have been working!

    Advice to ManagementAdvice

    Please stop being prejudice it. 2014

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Awful

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Norcross, GA
    Current Employee - Customer Service Representative in Norcross, GA

    Pros

    Claims are often not supported

    Cons

    Does not support diversity or inclusion

    Advice to ManagementAdvice

    My advice to leadership is to focus on hiring the most qualified instead of hiring people that look, act and have your same interest. It is obvious when your new hires come from the same employee referral and all live in the same town. The Norcross office really doesn't support Grainger's diversity and inclusion initiative. Georgia is full of qualified candidates of diverse backgrounds yet your new hires all live in the same community as the supervisor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Abused Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    Pros

    I had employment for 8 years. The retirement plan was OK. I had some great clients that are still friends of mine to this day. That's about it. It was horrid.

    Cons

    I am in the process of suing Granger for sexual harassment by a manager and discrimination of female employees. I have filed an EEOC complaint against the company.

    Advice to ManagementAdvice

    Fire you're incompetent, creepy, power hungry management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Hard company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good experience/ resume filler. Great stepping stone to enter the Grainger parent company.

    Cons

    Upper Management "Director of Sustainability" runs company with iron fist and is single handedly driving company into the ground. Does not know how to run this type if business but is not open to improvement suggestions. Retribution will follow! High attrition rate and extremely low moral.

    Advice to ManagementAdvice

    Upper management should be relieved of his position by parent company to allow repairs to company that will generate a profit. Was a great company once and could be again!

    Doesn't Recommend
    Negative Outlook
  10.  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Baltimore, MD
    Current Employee - Customer Service Associate in Baltimore, MD

    Pros

    Profit sharing is the only perk , and for several part time employees isn't even worth it . More beneficial to full time tenured employees .

    Cons

    No room for lateral growth, since the company has become a corporation I see unfair merit increases, and budget cuts to the peons who bring in the bulk of business, benefits only reflect on the corporate managers BIG BOSSES , hiring temp phone reps before offering more hours to the part time tenured employees who actually know there job, and doing things for show on the branch and corporate level ie recognitions when higher up reps come into the office , congratulating and acknowledging workers only when your boss is there to impress....things like this are way too common .

    Graingers way of business is trial and error....they're business plans suck and forecasting of business volume is never accurate . They need to do better

    Advice to ManagementAdvice

    Create room for growth, there's discrimination, several a employees are over worked and under paid ,

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Unhappy Grainger Ranger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager  in  Charlotte, NC
    Current Employee - Commercial Account Manager in Charlotte, NC

    Pros

    Profit sharing, competitive salary. Good benefits.

    Cons

    No life balance due to cumbersome paperwork. Management that doesn't care about employees. Coworkers that are unhappy.

    Advice to ManagementAdvice

    Treat employees fair. Realistic expectations. Remember where this company came from.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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