W.W. Grainger

www.grainger.com
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Employee Reviews

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  1.  

    Great friendly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Consultant in Lake Forest, IL
    Current Employee - Learning Consultant in Lake Forest, IL

    I have been working at W.W. Grainger

    Pros

    Everyone at every level is very friendly and willing to share information.

    Cons

    Because a lot of team members have been with the company a long time, sometimes changes take longer, because there's a "that's how we've always done it" mentality.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    TSA role review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSA in Lincolnshire, IL
    Former Employee - TSA in Lincolnshire, IL

    I worked at W.W. Grainger full-time (more than a year)

    Pros

    - stable company
    - never forced to work extra hours
    - BENEFITS
    - hire from within ( not as big a pro as you would think, see below)
    - NSSM! (trade show for all sales employees, free trip to Florida)
    - PTO
    - brand recognition

    Cons

    ***Keep in mind this is a review for the TSA role only (not TSR or any other sales positions)

    - as a newer division of the sales department this division is fundamentally flawed. The turnover is outrageous and someone is fired or quits weekly (literally, weekly)
    - You won't get fired for under performing because the goals are so unrealistic that they don't really expect anyone to hit goal...PS: if you are under goal you are making about 30K a year before taxes
    - I was consistently over goal and only made around 40K
    - 95% of the TSA department was at or below my level and those that were making a decent amount of money, by which I mean 60K+ were basically benefactors of good luck
    - they over promise on income potential...only 4-5 TSAs made about 50K and only 1-2 made above 60K (see above about good luck)
    - Even though we are technically equals of the other territory sales depts, we are viewed as lowest men (or women) on the totem pole
    - indoors...all day...sometimes you won't breathe fresh air or feel sunlight on your skin ( I admit this is true of many companies but still)
    - THE BIGGEST TRAVESTY OF ALL: The next step after a TSA is a TSR...yet they hire TSRs straight out of college...as a TSA you basically work as an intern. Do not be fooled into accepting this position unless you want a sales position where you never see cutomers
    - Speaking of customers: FEW of your customers respect you...keep in mind, you are working purely from the phones...all of your competitors are seeing them in person...ALSO, all of your customer are much cheaper (Grainger is the most expensive player out there) What does this mean for you? Well Grainger has the greatest breadth of supplies and the greatest availability. Great right? Nope, not as a TSA. You are an emergency supplier. They get everything cheaper elsewhere...you are there only for an emergency when no one else has it Grainger is not built for the small/medium size segment that the TSA role is supposed to capture
    - Zorro Tools: this is a web based supplier that Grainger owns that cannibalizes the sales of its salespeople . Zorro sells the exact same products from the exact same warehouses as grainger at up to 50% the price
    - they charge you for coffee. c'mon man.

    Advice to ManagementAdvice

    read the cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good company with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger

    Pros

    People work really well together

    Cons

    People feel they must be careful what they say in certain leaders

    Advice to ManagementAdvice

    Recognize people for providing their perspective

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Center Associate
    Current Employee - Distribution Center Associate

    I have been working at W.W. Grainger full-time (more than 3 years)

    Pros

    Starting out pay isn't that great, but stick with the company and you will make a good amount. A lot of good benefits.

    Cons

    Terrible yearly raises, very strict rules, and very slow to make any improvements.

    Advice to ManagementAdvice

    Be honest about issues, always make sure your employees are well informed, and offer more training to those who want it.

    Recommends
    Negative Outlook
  6.  

    Enjoyed working here before our jobs were transitioned away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Coordinator in Niles, IL
    Current Employee - Collections Coordinator in Niles, IL

    I have been working at W.W. Grainger

    Pros

    Benefits for employees after 5 yrs of service are outstanding!!

    Cons

    Working with internal partners could be better!!

    Advice to ManagementAdvice

    Should consider keeping more of our jobs in the US.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Use the experience, look for better pay elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - On Site Service Consultant
    Former Employee - On Site Service Consultant

    I worked at W.W. Grainger full-time (more than 5 years)

    Pros

    The profit sharing was the only reason I stayed.

    Cons

    Near the end of my career (I left of my own choosing), I had become very disenchanted with Grainger. It truly is a company of haves and have nots. There is a sense of entitlement among middle management and above, it's really truly striking. I worked with numerous account managers and all left within 2-3 years. Its true they will increase your yearly sales goal to something that's completely unattainable and unrealistic. The "good old boy network" is alive and well at Grainger. I had several managers tell me "the days working your way up are gone". You need to be in the same building as a DSM or other district manager to even have a shot at moving up... and then, why would you want to be an account manager if you're most likely going to be gone (or want to leave) in 2-3 years.

    Advice to ManagementAdvice

    Lose the sense of entitlement. Ask shareholders at the annual if they want either A) Employees advanced based off of "networking", OR 2) Employees promoted due to skill and what they've accomplished. Just ask them, see what they say, then do it. The company will be much better off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Be ready for change....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Government Account Manager
    Former Employee - Government Account Manager

    I worked at W.W. Grainger

    Pros

    Great variety of products to sell

    Cons

    Management and territory assisgment are in a bit of a flux...

    Advice to ManagementAdvice

    Listen more to those in the field....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Management was a mess. It's changed now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - User Experience Research in Chicago, IL
    Former Contractor - User Experience Research in Chicago, IL

    I worked at W.W. Grainger as a contractor (less than a year)

    Pros

    Had smart, good co-workers. Downtown location was convenient.

    Cons

    They were growing fast, and had brought on inexperienced management in UX Research. Dept head was a poor communicator, yet demanding. Bad combo.

    Advice to ManagementAdvice

    Be smarter with your hires! This person was a freelancer for years and years before heading up the dept.

    Doesn't Recommend
    Positive Outlook
  10.  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at W.W. Grainger full-time (more than 5 years)

    Pros

    Decent compensation packages. Hard to get fired from.

    Cons

    Disjointed management team. No clear career path

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lake Forest, IL
    Current Employee - Anonymous Employee in Lake Forest, IL

    I have been working at W.W. Grainger

    Pros

    Strong financial performance, strong profit sharing program and competitive base salaries. Great people... Hard working and smart folks.

    Cons

    Politics, hard to navigate if you are new to the company. Archaic systems. work life balance a challenge with so many competing priorities.

    Advice to ManagementAdvice

    Continue to invest in systems to enable growth.

    Recommends
    Positive Outlook
    Approves of CEO

W.W. Grainger Photos

Outside a W.W. Grainger branch, this one located at 2915 Boardwalk Ann Arbor Michigan 48104-6765 (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0)
Grainger Atrium
Grainger Industrial Supply (Photo thanks to Flickr user rbieber, available under by-nc-nd v2.0)

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