WDS Reviews

Updated September 20, 2014
Updated September 20, 2014
66 Reviews
3.1
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
28 Ratings

Review Highlights

Pros
  • friendly people to work with except supervisors and ccms (in 4 reviews)

  • They have given me some great opportunities (in 3 reviews)


Cons
  • The lack of communication from upper management down is absolutely astounding (in 3 reviews)

  • 4 less per hour than every other call center in the state (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a good place to work that offered competitive wages and proper wages for the work being done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support  in  Kirkland, WA
    Former Employee - Tech Support in Kirkland, WA

    I worked at WDS full-time

    Pros

    Good work environment. Good communication from senior staff. As tech support they focused more on fixing the problem than metrics, though metrics were still important.

    Cons

    There was a lack of available advancement. You were trained and could work there for years without the hope of advancement.

    Advice to ManagementAdvice

    Make sure that people understand that the only advancement possible is outside the company and be more willing to work with employees to gain that advancement. The jobs offered there are integral first step jobs that can allow a person to step up into a great career.

    Recommends
    Positive Outlook
  2.  

    The worst job I ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Boise, ID
    Former Employee - Technical Support in Boise, ID

    I worked at WDS full-time for less than a year

    Pros

    They will hire anybody. If you are desperate for a job, this is the place to go.

    Cons

    Horrible pay. Horrible benefits. The actual center, itself, is FILTHY!

    Advice to ManagementAdvice

    Have a wage that is competitive with other call centers in the area. Look into a better benefits package for your employees. Clean up the place!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The most awful job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Wichita Falls, TX
    Former Employee - Customer Care Representative in Wichita Falls, TX

    I worked at WDS full-time for more than a year

    Pros

    The training dept was amazing. They were very helpful and we were ready for anything once we actually got on the floor.

    Cons

    They were very horrible about raises. In the almost 3 years I worked there I was barely making more than my start on pay. The benefits were also crap.

    Advice to ManagementAdvice

    Maintain more professionalism and actually ensure that the supervisors that are hired are knowledgeable about their position.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Where dreams and happiness fall into a black hole, never to be given back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Supervisor  in  Boise, ID
    Former Employee - Technical Support Supervisor in Boise, ID

    I worked at WDS full-time for more than 3 years

    Pros

    The supervisors are relatable and pretty decent. They're supportive and friendly and are a great bunch of kids to be around.

    Cons

    Everything else you could possibly think of. The Upper Management, Beyond Supervisors, is so poor. It's a wonder anything gets accomplished in that facility. Even if you're Albert Einstein, you probably won't have the opportunity to be promoted because they promote teenagers who have been there for two months fresh out of training with NO VERIZON EXPERIENCE. I would hardly call this an establishment, because it's a poor excise for one. Management is always sleeping with the agents, it's a brothel in there! It's where men go to cheat on their wives, and prey on younger women. It's disgusting. The bathrooms are repulsive, the break room options for food are so overpriced, and they basically already pay you in dirty looks and criticism (that is anything but constructive). This place is a JOOOOOOKE!

    Advice to ManagementAdvice

    Don't suck the souls of your agents and supervisors to the point where every day they walk in those doors and all of the happiness is drained from their existence. It seeps into the carpets and leaves God awful stains. (At least I think that's what those stains are?)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boise, ID
    Former Employee - Anonymous Employee in Boise, ID

    I worked at WDS full-time for more than a year

    Pros

    Laid back environment
    They will work with you to help you improve rather than firing you right away
    They reward you for good performance with improved pay and giveaways
    they offer decent healthcare and time off

    Cons

    its a call center so it takes a certain type of person and can be stressful also most positions available are for nights till midnight

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Best Job Experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WDS

    Pros

    Friendly coworkers
    Good hours
    Room for advancement
    Monthly Bonuses
    Fast paced
    They have given me some great opportunities. You get back what you put in.

    Cons

    I've worked there for 5+ years and only make $1.50 more than when I started. Its disgraceful.

    Advice to ManagementAdvice

    Keep doing what you're doing, we're the best for a reason!

  8.  

    Great workplace, but unchallenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Knowledge Author  in  Kirkland, WA
    Former Employee - Knowledge Author in Kirkland, WA

    I worked at WDS as a contractor for less than a year

    Pros

    - Work-life balance is great
    - Pay is decent for workload
    - Management is pleasant
    - Flexible work schedule

    Cons

    - Benefits are below average
    - No real challenge to be had
    - Little room for advancement

    Advice to ManagementAdvice

    Employees would be more prone to stay with the company of the pay and benefits were better, and if there were real opportunities to advance within the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    People are great, the job is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Wichita Falls, TX
    Former Employee - Customer Care Representative in Wichita Falls, TX

    I worked at WDS full-time for less than a year

    Pros

    Good place to be while you look for somewhere else.
    The other reps and most supervisors are great.

    Cons

    Upper management seems very distant to the call center and their workers needs.
    Benefits are not great.
    When I was there constant breaking of Texas working laws: Wanting you to sign in and bring up all of your systems before clocking in and being there half an hour before work.
    Very little room to move up since turnover is constant.

    Advice to ManagementAdvice

    Pay your people better and listen to them.

    Doesn't Recommend
    No opinion of CEO
  10.  

    What a long, strange trip it's been

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WDS full-time

    Pros

    Many chances to learn new things if you can swim. Lots of great people to work with.

    Cons

    Benefits have steadily fallen behind other companies in the area. Overall company direction and performance is not clear due to lack of communication from business leaders.

    Advice to ManagementAdvice

    Better communication from the top down is needed. There is no regular engagement from executives and upper management to anyone outside that circle. How is the company doing? What are our goals? Since Xerox came in, this has become even worse. In times of change, I would expect more communication.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Total Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Kirkland, WA
    Current Employee - Technical Support in Kirkland, WA

    I have been working at WDS full-time for less than a year

    Pros

    You get benefits, but not very good ones. You get a paycheck but it does not go far. You work indoors, but be willing to work whenever they decide to change your shift with no notice.

    Cons

    No advancement. Extreme schedule shifts. Sudden firings and shutdowns. Unhappy staff. Poor equipment with lots of failure. General bad reputation. Coworkers may or may not have been screened by recruiters. Managers may or may not bully their teams.

    Advice to ManagementAdvice

    Clean house from the top down. Oversight from the top with people who actually have soft skills along with some basic math skills if you are going to base performance on metrics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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