WDS Reviews

Updated October 26, 2014
Updated October 26, 2014
70 Reviews
3.0
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
29 Ratings

Review Highlights

Pros
  • Friendly people, lot's of encouragement and straightforward rules (in 4 reviews)

  • If you're a call centre agent, both complexes have nice canteens though they are not subsidized (in 3 reviews)


Cons
  • 4 less per hour than every other call center in the state (in 5 reviews)

  • Management is often unaware of what is happening in the company and some team leaders can often seem incompetent (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay Job in a Tough Labor Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Boise, ID
    Former Employee - Technical Support in Boise, ID

    I worked at WDS full-time (more than an year)

    Pros

    - Support was often available
    - Training was paid at full rate
    - Had a very supportive boss
    - Co-workers were pleasant
    - Managers were usually willing to help
    - Patient while agents learned the job
    - Unlimited overtime available with extra bonus wages
    - Bonus pay if metrics are high enough

    Cons

    - Terribly low paying due to there not being good jobs in the area
    - The bar for bonusing was moved too high so almost no one can make a fair wage
    - The place is very dirty and contagious conditions spread quickly
    - Being open 365 days a year means that you are required to work holidays
    - Promotions seemed not based on merit but on favoritism
    - Your experience is highly dependent on your supervisor, some will offer no assistance whatsoever
    - Minuscule raises mean that after five years you could be making only 1.50 more
    - Customers often have unrealistic expectations and request data that you legally cannot disclose like call records, etc.
    - Health insurance with high co pays and too low a wage to pay them

    Advice to ManagementAdvice

    Raise the base pay or lower the bar for bonuses and you'll have more productive agents and better results. Emphasize your core values of offering support enthusiastically to your front line agents since they are actually generating profits.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Cares more about the contract than the workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Wichita Falls, TX
    Former Employee - Technical Support in Wichita Falls, TX

    I worked at WDS full-time (less than an year)

    Pros

    6 weeks of training and recurring training to ensure job capabilities

    Cons

    Terrible communication between management and workers that leads to mixed messages on goals and requirements. Half of the supervisors are dating, married, or related.

    Advice to ManagementAdvice

    Clean out the management overhead, hire and promote the people actually passionate about their work instead of picking people because you like them, and have some damn business ethics.

    Doesn't Recommend
    Negative Outlook
  3.  

    Tech Support Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support III in Boise, ID
    Former Employee - Tech Support III in Boise, ID

    I worked at WDS part-time (more than an year)

    Pros

    It's a generally friendly environment. The people you will work with will help you get through the day. Most of the time the customers are nice and easy to take care of.

    Cons

    You will get a lot of angry people yelling at you. So You have to be able to brush that off. Lately the management have been getting stricter and stricter, which makes it difficult to know what to do. They've been letting go of a lot of people because of it.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It was a good place to work that offered competitive wages and proper wages for the work being done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Kirkland, WA
    Former Employee - Tech Support in Kirkland, WA

    I worked at WDS full-time

    Pros

    Good work environment. Good communication from senior staff. As tech support they focused more on fixing the problem than metrics, though metrics were still important.

    Cons

    There was a lack of available advancement. You were trained and could work there for years without the hope of advancement.

    Advice to ManagementAdvice

    Make sure that people understand that the only advancement possible is outside the company and be more willing to work with employees to gain that advancement. The jobs offered there are integral first step jobs that can allow a person to step up into a great career.

    Recommends
    Positive Outlook
  6.  

    The worst job I ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Boise, ID
    Former Employee - Technical Support in Boise, ID

    I worked at WDS full-time (less than an year)

    Pros

    They will hire anybody. If you are desperate for a job, this is the place to go.

    Cons

    Horrible pay. Horrible benefits. The actual center, itself, is FILTHY!

    Advice to ManagementAdvice

    Have a wage that is competitive with other call centers in the area. Look into a better benefits package for your employees. Clean up the place!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The most awful job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Wichita Falls, TX
    Former Employee - Customer Care Representative in Wichita Falls, TX

    I worked at WDS full-time (more than an year)

    Pros

    The training dept was amazing. They were very helpful and we were ready for anything once we actually got on the floor.

    Cons

    They were very horrible about raises. In the almost 3 years I worked there I was barely making more than my start on pay. The benefits were also crap.

    Advice to ManagementAdvice

    Maintain more professionalism and actually ensure that the supervisors that are hired are knowledgeable about their position.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boise, ID
    Former Employee - Anonymous Employee in Boise, ID

    I worked at WDS full-time (more than an year)

    Pros

    Laid back environment
    They will work with you to help you improve rather than firing you right away
    They reward you for good performance with improved pay and giveaways
    they offer decent healthcare and time off

    Cons

    its a call center so it takes a certain type of person and can be stressful also most positions available are for nights till midnight

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Best Job Experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WDS

    Pros

    Friendly coworkers
    Good hours
    Room for advancement
    Monthly Bonuses
    Fast paced
    They have given me some great opportunities. You get back what you put in.

    Cons

    I've worked there for 5+ years and only make $1.50 more than when I started. Its disgraceful.

    Advice to ManagementAdvice

    Keep doing what you're doing, we're the best for a reason!

  10.  

    Where dreams and happiness fall into a black hole, never to be given back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Supervisor in Boise, ID
    Former Employee - Technical Support Supervisor in Boise, ID

    I worked at WDS full-time (more than 3 years)

    Pros

    The supervisors are relatable and pretty decent. They're supportive and friendly and are a great bunch of kids to be around.

    Cons

    Everything else you could possibly think of. The Upper Management, Beyond Supervisors, is so poor. It's a wonder anything gets accomplished in that facility. Even if you're Albert Einstein, you probably won't have the opportunity to be promoted because they promote teenagers who have been there for two months fresh out of training with NO VERIZON EXPERIENCE. I would hardly call this an establishment, because it's a poor excise for one. Management is always sleeping with the agents, it's a brothel in there! It's where men go to cheat on their wives, and prey on younger women. It's disgusting. The bathrooms are repulsive, the break room options for food are so overpriced, and they basically already pay you in dirty looks and criticism (that is anything but constructive). This place is a JOOOOOOKE!

    Advice to ManagementAdvice

    Don't suck the souls of your agents and supervisors to the point where every day they walk in those doors and all of the happiness is drained from their existence. It seeps into the carpets and leaves God awful stains. (At least I think that's what those stains are?)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great workplace, but unchallenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Knowledge Author in Kirkland, WA
    Former Employee - Knowledge Author in Kirkland, WA

    I worked at WDS as a contractor (less than an year)

    Pros

    - Work-life balance is great
    - Pay is decent for workload
    - Management is pleasant
    - Flexible work schedule

    Cons

    - Benefits are below average
    - No real challenge to be had
    - Little room for advancement

    Advice to ManagementAdvice

    Employees would be more prone to stay with the company of the pay and benefits were better, and if there were real opportunities to advance within the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO

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