WDS Reviews

Updated August 18, 2014
Updated August 18, 2014
60 Reviews

3.0
60 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
26 Ratings

Review Highlights

Pros
  • friendly people to work with except supervisors and ccms (in 4 reviews)

  • They have given me some great opportunities (in 3 reviews)


Cons
  • The lack of communication from upper management down is absolutely astounding (in 3 reviews)

  • 4 less per hour than every other call center in the state (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Job Experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WDS

    Pros

    Friendly coworkers
    Good hours
    Room for advancement
    Monthly Bonuses
    Fast paced
    They have given me some great opportunities. You get back what you put in.

    Cons

    I've worked there for 5+ years and only make $1.50 more than when I started. Its disgraceful.

    Advice to ManagementAdvice

    Keep doing what you're doing, we're the best for a reason!

  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boise, ID
    Former Employee - Anonymous Employee in Boise, ID

    I worked at WDS full-time for more than a year

    Pros

    Laid back environment
    They will work with you to help you improve rather than firing you right away
    They reward you for good performance with improved pay and giveaways
    they offer decent healthcare and time off

    Cons

    its a call center so it takes a certain type of person and can be stressful also most positions available are for nights till midnight

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great workplace, but unchallenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Knowledge Author  in  Kirkland, WA
    Former Employee - Knowledge Author in Kirkland, WA

    I worked at WDS as a contractor for less than a year

    Pros

    - Work-life balance is great
    - Pay is decent for workload
    - Management is pleasant
    - Flexible work schedule

    Cons

    - Benefits are below average
    - No real challenge to be had
    - Little room for advancement

    Advice to ManagementAdvice

    Employees would be more prone to stay with the company of the pay and benefits were better, and if there were real opportunities to advance within the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    People are great, the job is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Wichita Falls, TX
    Former Employee - Customer Care Representative in Wichita Falls, TX

    I worked at WDS full-time for less than a year

    Pros

    Good place to be while you look for somewhere else.
    The other reps and most supervisors are great.

    Cons

    Upper management seems very distant to the call center and their workers needs.
    Benefits are not great.
    When I was there constant breaking of Texas working laws: Wanting you to sign in and bring up all of your systems before clocking in and being there half an hour before work.
    Very little room to move up since turnover is constant.

    Advice to ManagementAdvice

    Pay your people better and listen to them.

    Doesn't Recommend
    No opinion of CEO
  6.  

    What a long, strange trip it's been

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WDS full-time

    Pros

    Many chances to learn new things if you can swim. Lots of great people to work with.

    Cons

    Benefits have steadily fallen behind other companies in the area. Overall company direction and performance is not clear due to lack of communication from business leaders.

    Advice to ManagementAdvice

    Better communication from the top down is needed. There is no regular engagement from executives and upper management to anyone outside that circle. How is the company doing? What are our goals? Since Xerox came in, this has become even worse. In times of change, I would expect more communication.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Total Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Kirkland, WA
    Current Employee - Technical Support in Kirkland, WA

    I have been working at WDS full-time for less than a year

    Pros

    You get benefits, but not very good ones. You get a paycheck but it does not go far. You work indoors, but be willing to work whenever they decide to change your shift with no notice.

    Cons

    No advancement. Extreme schedule shifts. Sudden firings and shutdowns. Unhappy staff. Poor equipment with lots of failure. General bad reputation. Coworkers may or may not have been screened by recruiters. Managers may or may not bully their teams.

    Advice to ManagementAdvice

    Clean house from the top down. Oversight from the top with people who actually have soft skills along with some basic math skills if you are going to base performance on metrics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Call Center Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent  in  Wichita Falls, TX
    Former Employee - Agent in Wichita Falls, TX

    I worked at WDS full-time for less than a year

    Pros

    Friendly people, lot's of encouragement and straightforward rules. If you apply and have a fairly clean record, you will most likely get hired.

    Cons

    Training emphasized how to talk to customers more than how to solve their problems. Result was that you find yourself speaking to customers with little to no idea on how to resolve their issues. The goal for all employees appears to be to become a supervisor or roamer as fast as you can so you can get away from the phones.

    Advice to ManagementAdvice

    Provide balanced training. Analyze calls/use data to determine what agents will be faced with most (i.e. ordering replacement phones, submitting tickets, providing upgrades, etc.) then train/evaluate this before students hit the floor. High turnover is most likely due to the "fake it 'til you make it" mentality. People leave because they become discouraged from repeatedly failing the customer and feeling incompetent. Remind supervisors and roamers to not assume agent is "not trying" just because they ask for help. Ensure agents have at least 6 months phone time before they are eligible to become supervisors. Also, make lunches 45 minutes since most agents get stuck on phones beyond shift changes.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor  in  Boise, ID
    Current Employee - Call Center Supervisor in Boise, ID

    I have been working at WDS full-time for more than 5 years

    Pros

    Very relaxed atmosphere overall. Good open door policy

    Cons

    No significant cons for this company, job or the environment. You get what you put in to it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Bad environment, Bad HR, Bad Supervisors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent- Postpaid  in  Boise, ID
    Former Employee - Agent- Postpaid in Boise, ID

    I worked at WDS full-time for more than a year

    Pros

    I had an amazing supervisor at the very end. The previous sups- I seriously I could have done their job for them. Frustrating as heck.

    Cons

    Save yourself some headaches later.This is the WORST employer I have worked for

    Advice to ManagementAdvice

    Revist some policies and actually talk to the people taking phone calls.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Fun place to work most of the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Boise, ID
    Former Employee - Customer Service Representative in Boise, ID

    I worked at WDS full-time for more than a year

    Pros

    Laid back dress code, fun people to work with even the managers for the most part.

    Cons

    can be stressful it is customer service over the phone afterall pay was low also though the bonuses helped

    Recommends
    Positive Outlook
    No opinion of CEO

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